MIE Trak Pro

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About MIE Trak Pro

One word sums up MIE Trak Pro: flexibility. You may be using tired old spreadsheets or an ERP system that can't scale with your manufacturing company. When your organization grows, MIE Trak Pro adapts to your needs, striking a balance between department flexibility and administrative control. From customizable dashboards and reports to reusing data like quotes, RFQs, sales orders, and work orders, MIE Trak Pro adjusts its full features uniquely to you—without hurting your wallet.MIE Trak Pro offers the following features: accounting, business analytics, customer relationship management, electronic data interchange, bill of materials, barcoding, human resources, inventory control, invoicing, quality control and inspection, repair and maintenance, request for quotation/quoting, sales and purchase order processing, time clock, and work order scheduling and reporting. The system also offers kiosk data collection and whiteboard scheduling modules with drag-and-drop scheduling. It contains customer and vendor centers and an executive management overview to ensure users have access to real-time data updates.MIE Trak Pro was created specifically for discrete manufacturing businesses that require complete production control, from quote creation to financial tracking. Built on a SQL Database, MIE Trak Pro is customizable to various styles of business and offers user-level personalization.
MIE Trak Pro Software - Dashboard: Quality Control
MIE Trak Pro Software - Drag-and-drop Scheduling
MIE Trak Pro Software - Kiosk Lite - Mobile App
MIE Trak Pro Software - MIE Mobile Warehouse App
MIE Trak Pro Software - MIE Kiosk Data Collection
MIE Trak Pro Software - Dashboard: On-time delivery tracking
MIE Trak Pro video
MIE Trak Pro Software - Dashboard: Quality Control - thumbnail
MIE Trak Pro Software - Drag-and-drop Scheduling - thumbnail
MIE Trak Pro Software - Kiosk Lite - Mobile App - thumbnail
MIE Trak Pro Software - MIE Mobile Warehouse App - thumbnail
MIE Trak Pro Software - MIE Kiosk Data Collection - thumbnail

MIE Trak Pro pricing

MIE Trak Pro does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Browse MIE Trak Pro Reviews

159 of 159 reviews
Sort by:
Robert
Robert
  • Industry: Industrial Automation
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 11/8/2023

Highly Flexible MRP

This is the second company that I have successfully deployed MieTrak Pro at; and the second company that has seen immediate results and improvements to efficiency and profitability. Their support team is quick and responsive and I have seen many features that we have requested be implemented over the years.

Pros

One of the largest advantages over other software is the support included as part of the annual support agreement. The software receives constant updates and improvements and you can always ticket the support team for help. These updates lead to new features and ways to manage production. Ultimately, this fuels continual improvement within the organization with new ways to better capture and maintain production data. However, the dynamic nature of the software introduces some challenges when something is changed or broken.Our team just rolled out an update to our barcoding system including product images on our inventory labels. This is just one recent feature rolled out in a 2023 update that we have turned into a time-saving continual improvement project.

Cons

The heavy customization of MieTrak opens up when you have staff that are knowledgeable about SQL and report writing. While MieTrak support will write custom reports and scripts; new users of the software would see much more creative use of the tools within MieTrak if their own staff understand the underlying system.

Kent
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/8/2023

Efficient and increased our job transparency

The customer service of Mie Trak Pro is amazing! They were very helpful with importing all of our data from our old ERP and accounting system and have a responsive team. We really love the fact that we have ONE system now instead of duplicate entry into multiple softwares.

Pros

The single most liked feature of this software for me is their integration with other software database systems. Mie was very helpful in getting the data flowing between Pronest and Mie Trak Pro. The last company we used before wouldn't lift a finger to help get customized communication, but we were able to get it up and running after a meeting or two. Another thing I like about Mie Trak is how they have so much information on each page. You can use your arrow key or mouse and scroll down through RFQ's, orders, items, PO's, etc and look over each of the said objects. We also really like how the Mie Trak does the time and material collections on each work order, although we haven't fully implemented that feature yet.

Cons

It took me a while to understand how each item has a quote and router associated with it on manufactured items. We manufacture custom parts, so we enter new part numbers daily. You need to create a new item, and generate a quote from it to where you will enter manufacturing details to create your cost. After, you win the job, you will need to then create a router from the quote so your work order can pull those details. I'm not sure why the work order couldn't pull the information from the quote directly, but there may be reasons I'm unaware of. In the past we were accustomed to sending emails to the customers with their bill with a payment link where they could enter ACH or credit card information and pay that way. We can still email our customer's invoice within the system, but it would be nice for Mie Trak to have a system that could do that.

Alternatives Considered

Global Shop Solutions

Switched From

QuickBooks Enterprise

Reasons for Switching to MIE Trak Pro

More features, excellent customer service, and better price
Josh
Josh
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 31/7/2023

Buyer Beware!

Rip Off

Cons

Oversold, never implemented in spite of Down Payment. Horrible commitment to implementation, kept our money

Matthew
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/8/2023

MIE Trak Pro - Highly recommended.

I have had a great overall experience with the MIE Track team. [sensitive content hidden] was great to deal with though the sales process and their technicians are well versed in the integration. We are yet to complete the integration of MIE Track with our online sales which believe this will bring additional efficiency to processing our sales.

Pros

> Huge array of features and ability to capture data on multiple levels of the manufacturing cycle. > Ability to customize features> Great value for money.> Rapid response to support request taking into consider Australian/USA times

Cons

> The user interface is not very intuitive, however, time and training eventually help the user become more efficient.> It would be amazing to have an Australian based contact deal with customizing and trouble shooting.

Alternatives Considered

MYOB Business, Odoo and NetSuite

Reasons for Choosing MIE Trak Pro

Poor response to troubleshooting and poor customer service.

Reasons for Switching to MIE Trak Pro

More comfortable with their sales team and demonstration and believed the software would provide better value for money.
Jonathan
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 14/8/2023

Great ERP Partner

Scheduling and Capacity planning for two metal fabrication plants.

Pros

From demo to implementation to support - MIE Trak Pro has been the key to our success.

Cons

Lack of a true CRM module would be the biggest issue right now.

Reasons for Choosing MIE Trak Pro

We needed a product that would work for us on all business fronts.

Switched From

Global Shop Solutions
Isaac
  • Industry: Utilities
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/4/2024

Helpful Project and Process Handling Solution

MIE Trak Pro ensure resource allocation is done effortlessly and no wastage.

Pros

MIE Trak Pro ensure there is proper planning for every process for business proficiency.

Cons

MIE Trak Pro is immediate in creating proper resource management.

adrian
  • Industry: Mechanical or Industrial Engineering
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 23/8/2023

Implementation 2022-2023

A great experience that is still running. As an technical leading specialist at company I learn from scratch (I work before on mechanical engineering) with a slight background on software coding.

Pros

First of all, the team of Mie Track is very well experienced and provide a very good support in any situation, on low, high or critical moments/priorities. Since we had a long time to prepare the transition towards the Pro System this helps a lot, helps understanding the system before being life in the company. The system has a lot of options is quite complex at the first glance but the user interface has a flow of task which is maintained across all modules. The possibility of extension and integration with other software / applications. The support to use our software to works within Mietrack Pro (very specific reasons) very well supported and we had a chance to design our add-on's in house to work easily with the core of Mietrack Pro. I think our feedback is important and many fixes had been approved in order to seek the most from it. A relative open solution, easy to customize and great support.

Cons

The system at first glance is complex. On new implementation could scary the users.Another cons, the speed, at the first, greatly increasing over time due to Mietrack Team allowance of new ideas or on our feedback.User interface is full of features. That is not a cons but not all companies use all fields. The users are still operate, may require a longer learning curve to get the feeling of UI flow. I must note in our implementation the pool of users are not highly technical on computers and they still acquired, in time, the procedures to work with the system.I know a more elegant solution is in near future (Cube design) but for now we are on learning curve.Missing maybe the concept of mass action for repetitive tasks. Of course this can be implemented easily using alternative modules provided within solutions but requires more advanced users to deal with. This is not an issue on our company.

Daniel
  • Industry: Mining & Metals
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/8/2023

Best business tool that I use every day; planning, production, creates processes to increase...

I am lucky to have experience with SAP, Oracle, Access and Excel. MIE Trak Pro has aspects of all the strongest programs, delivers great performance and makes it easy to understand for people that haven't gotten an MBA in database management...

Pros

I started in the company with customer service and shipping, then moved to manufacturing and plant floor. Every aspect of the company is improved because of the capabilities of MIE Trak Pro. We pair it with the kiosk program on the shop floor and works smoothly for our business purposes.

Cons

Like a super computer, its only limited by your ability to realize it's potential... I wish the collaboration between database segments were easier to find, when using report writer.

Andrew
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

4
Reviewed on 11/8/2023

Great ERP Solution for small or large operations.

We've been a Mie Trak user since 1996. Their product has helped grow our business and is the cornerstone of our office and ERP. They've made strides to continue servicing the client's needs and can handle almost any business I believe. The software is very well done.

Pros

I like Mie Trak's continuity throughout the software. Everything ties together nicely and is very easy to interact with from window to window. The supplemental features like EDI, mobile warehouse, Quickbooks, Auto-Emailing features, and automated backups help make this worth the investment.

Cons

My biggest challenge is keeping with the updates. Sometimes there are features implemented in the update that we do not like or use. This software is built for a lot of companies so inevitably there will be things that do not suite our operation. Then on the flip side, there may be a feature we really like or need, while minor, does not get implemented. It could get implemented, but it could take 5-6 months or longer depending on the scope.

Ron
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/8/2023

Great Software We Inherited In a Purchase Transaction

Been very favorable thus far and the help desk and Mie Solutions Support has also been favorable, as we migrated from a prior company to a new company.

Pros

Journal entries and downloading results to be able to manage numbers in excel! We just added multiple entities, and I am anxious to use it on new entities we created.

Cons

Tracking costs by project and work order is not as seamless as it could be as users are not required to enter a project or work order number when processing a purchase requisition into an order. Could be a local policy issue.

Werner
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/8/2023

Contour's Review

Overall, very satisfied with MIE Track Pro.

Pros

I like the structure and ease of use. Everything is very seemless and works well from one module to the next.

Cons

Arranging some of the sequences. Both on the quote and in the router.

Response from MIE Solutions

Werner,

Thank you so much for your review of MIE Trak Pro. It is our pleasure to have worked with you and the Contour team for over 15 years! We are always looking for feedback from our customers, so we appreciate your comment on arranging sequences on the quote and router. If this is something you'd like to see improved in upcoming releases, I'd be happy to submit a request to our development team for consideration. If there's anything else we can help you with, please contact me any time. Thank you, again!

Best,
Scott Pierson, COO

Replied 25/10/2023
Joel
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/8/2023

MIE Trak user for 20 years

Pros

All features are important to the overall quality of the parts we fabricate and operation of the company. This software has help us maintain our ISO certification.

Cons

I have zero complaints with MIE Trak Pro

Graziano
  • Industry: Aviation & Aerospace
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
3
Customer Support
5

4
Reviewed on 11/8/2023

A great software

Overall, this is a great software, offering amazing value. The MieSolutions team was always available to help with issues and customizing. Compared to other products, it's a great value and would recommend. If I had to choose again, I would surely make this selection again. Recommend the software.

Pros

Low cost. Flexible implementation. Great poeple (Joshua :) and others). Highly functional. Customisable, great functionality.

Cons

Interface can be cluttered. Can use a face lift. Would like to see a fully developped product manual.

Ushma
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 6/7/2023

n/a

Pros

RFQ/QuoteSales OrderSales Order ReportsInvoices

Cons

Quote to order report.Not enough training time.

Response from MIE Solutions

Thank you, Ushma, for taking the time to write a review for MIE Solutions. While many teams may feel a 4-star review is great, we would love to know how we could improve to change it to a 5-star review. We would like to reach out to you immediately to offer training that might address the concerns that you have mentioned. Thank you again for your continued support of MIE Trak and helping us improve our service. –Scott Pierson, COO

Replied 14/7/2023
marc
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/4/2023

Metal Integrity Review

We would definitely recommend MIE Trak to anyone in the metal fabrication industry.

Pros

For businesses in the metal fabrication industry MIE Trak is an excellent business system. All modules are relatively easy to use.

Cons

The report writing is not very user friendly.

Response from MIE Solutions

Marc,

We appreciate your review of MIE Trak Pro and are glad to hear that you find it to be an excellent business system for the metal fabrication industry. Thank you, also, for your feedback on our report writer. If you could reach out to me directly, I'd love to know what you think may help improve your user experience with that feature, so I can share that information with our development team. Also, please contact our support team if you need assistance with creating a custom report. They would be happy to help!

Thank you again,

Scott Pierson, COO
[email protected]

Replied 17/5/2023
James
  • Industry: Industrial Automation
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 11/3/2023

Tickets

Considering this has not been in use 1 year, I am surprised at our progress. Overall experience is good and software works. We are still learning how to best use it in our company.

Pros

During implementation we had questions and features needing support. For these we go online and issue a ticket - support request. I have been impressed at the quality and speed of ticket responses. The mobile warehouse is great and our team loves it. The kiosk for tracking wo progress is great and was easy to implement.

Cons

Some of the features require multiple screens and buttons to execute. The ECO process is limited and does not appear to be written for a company manufacturing products under revision control.

Alternatives Considered

NetSuite

Reasons for Choosing MIE Trak Pro

ERP and inventory tracking

Reasons for Switching to MIE Trak Pro

Ease of use

Response from MIE Solutions

Hi James, thank you for your kind words. We will pass it along to our company and support team at our Friday meeting.

With respect to your concern with multiple screens, this has been one of the primary focuses of our new, pending Cubed product release. We hope that the new updates meet your expectations. If you'd like to be involved in the review of Cubed, please reach out to me. –Scott Pierson, COO

Replied 29/3/2023
Dan
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/9/2019

Making us efficient and aware

Pros

MIE Trak Pro follows a logical workflow from Quotation to Delivery following the lifecycle of production including BOM, Works Instructions, Stock Management, Outside Processes and much more. It incorporates a wide range of reports and the knowledgeable support team can produce custom reports to meet bespoke requirements. Data can be exported for further analysis in Excel.

Cons

I can't think of anything negative to say about the software.

Response from MIE Solutions

Hi Dan,

Thank you so much for sharing your positive experience using MIE Trak Pro & for leaving us / our team a 10/10 recommendation rating.

We always endeavor to aim high with our level of support and standard of software, and we're glad you think we have achieved this throughout our team & online help portals in your years of use with our software. We look forward to continuing this for both yourself & JDR Products Ltd!

Best Regards,
Jasmine Sanderson
Customer Relationship Manager
MIE Solutions UK Ltd

Replied 22/10/2019
Simon
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 16/11/2016

MIETrak Pro - Kiyokuni Europe Limited

The main reason for our choice was, as an accredited TS16949 Tier 2 Automotive supplier, we had to make sure that any new system provided the traceability and control that this standard requires and MIETrak Pro offers both. MIETrak Pro has given us the ability to take several standalone systems and incorporate them into one making it much easier to share information between employees at all levels. This has enabled us to move to totally live production bookings on the Shop Floor (via Kiosk) and live stock movements (via Barcode Scanner Server). This has improved stock accuracy as problems can be resolved at source and this leads to enhance MRP’s effectiveness. MRP is the main driver for our business and MIE Solutions were open to develop their MRP system to one that I firmly believe is now World Class, not only proposing POs / WOs to meet demand but also suggesting move proposals for existing orders as customer demand changes, either short term or long term.The system is very cost effective, especially when compared to other like for like systems on the market today, but this in no way compromises what MIETrak Pro delivers. The reporting systems are excellent via Quick View Reports and if we’ve been unsure how to create a report MIE Solutions have been more than happy to assist us. Support / training is of a very high standard, quick response, excellent problem solving and very professional. MIETrak Pro has evolved in the time that we’ve been using the system with enhancements, some that we use, some that we don’t, but it’s predominantly our choice and timescale which is very comforting. Whilst Kiyokuni Europe Limited are not a sheet metal manufacturer, MIETrak Pro has seamlessly replaced our old ERP system within our manufacturing environment where we use multi level BOMs and Cellular production units.

Pros

Easy to use and setup. Excellent report functionality with abiltiy to create your own SQL coded reports. Allows and pushes for all business areas to operate within one system

Cons

None that I can honestly think of

Terry
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/8/2019

General review

Very good, it has integrated all our work sections into one software package and allows for real time reporting on all aspects of the business.

Pros

Ease of use and connectivity between modules. Data collection from workforce using Kiosk back into main system.

Cons

Lack of manual describing all functionality aspects. If you need to find what certain parts do there is a lot of missing documentation and you have to call for support.

Carl
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 25/10/2018

It improves your business from day!

From the built in CRM through to the invoice module everything is in one place and easy to find. If you're looking to obtain any quality procedures this is essential.

Pros

I looked at a fair few ERP's before settling on MIE Trak, and what impressed me the most was just how little tweaking it required to be suitable for my business. Some rivals will charge you the purchase cost many times over just to get it fit for purpose!

Cons

Like all ERP's it's only as good at what you put in!

Response from MIE Solutions

Carl-

Thank you for taking the time to let us know how MIE Trak Pro has helped your business!

We are happy to hear that our software provides the flexibility and functionality you need to fit your business!

We appreciate your decision to make us your business partners and look forward to supporting your every need for many years to come!

-The MIE Solutions Team

Replied 21/1/2019
Andy
  • Industry: Mining & Metals
  • Review Source
Value for Money
4
Functionality
4.5
Ease of Use
4
Customer Support
5

4.5
Reviewed on 1/7/2016

We have been using MIE Trak for well over a decade

Pros

One word sums up the reason that we use and love MIE Trak PRO and MIE Solutions, FLEXIBILITY. This vendor is willing to help us configure their software to work the way we do instead of making us change our process to work the way the software does. In addition, the support we get from MIE Solutions is first class. They are very responsive to our support requests and don't make us wait for the next major release to provide a small modification we need now. The price of MIE Trak PRO is very fair for the powerful features it provides and the annual support charge is a good value for all of the time that MIE Solutions staff spends to make the product work better for us.

Cons

The main problem we have with MIE Trak PRO and MIE Solutions is a result of what we like most about them. Their flexibility and responsiveness in modifying the software makes it difficult for them to keep training materials and documentation current. We have also seen that occasionally updates can have unexpected results, but in each of those cases, support has worked with us to resolve the problem quickly.

Paul
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 8/2/2017

Adding Structure to an Agile Solutions Based Advanced Manufacturing Company

MIE Trak has enabled us to take make a huge growth transition in our business. We are an agile, design-based manufacturing company, and always found it too difficult and time-consuming to put processes around what we did on a day to day basis. We persevered with a fragmented and inconsistent collection of spreadsheets for far too long. Now, working through MIE Trak right from the quoting stage, all information is captured from sales intent right through to manufacturing then delivery, giving our people a consistent framework to work within.

Pros

Simplicity and ease of use.

Cons

The distance between us and the vendor has sometimes made it difficult in terms of support and we have had to work things out ourselves. Local support for the product would be much better.

Keith
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 2/8/2018

Simplicity .

The ability to have everyone at our company working from one system.

Pros

The ability to gather so much information from this software is just remarkable. What took hours before now takes seconds. Without this software we would be just guessing when it comes to scheduling and all other functions to run our business. There is no more guessing and our customers get the true answers based on facts .

Cons

There is not much we like least about the software. Me personally I would like to be able really understand how to make my own quick views without always asking your team for help.

Debra
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 8/2/2017

Ease of Using MIE Trak Pro

I find it easy to use if you have any experience with accounting and or quoting. I like the fact that you can quote multiple quantities and follow it all the way through sales orders, work orders, and be invoicing.

Pros

It does it all except payroll. It is easy to search for previous purchases, SO, and a number of sales to any customer. You can add any type of notes to the work orders, IE: DFAR Compliant Mat'l only; weld per spec d1.1; etc. Support is great, they will answer or get an answer to any questions you may have.

Cons

Could use better instructions when first setting up the software.

Ben
  • Industry: Mining & Metals
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 21/2/2017

Great Support and Great Software

I implemented this software for the company that I work for and I couldn't have asked for a better support team. Every question get answered quickly and politely. They are open to any and all suggestions and willing to change what they can to make it more user-friendly for everyone that uses it.

Pros

The best part about having this product is the support that comes with it. We get our questions answered quickly.

Cons

There are still a few bugs within the system which should get ironed out.

Hoa
  • Industry: Mining & Metals
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/8/2023

MIE Trak PRO - HFI

MieTRAK PRO is the complete software for the sheet metal industry. Upgrading from MieTrak 32 was the best thing that I encountered since I was a little hesitant to with new software.

Pros

It's very user friendly. It allows you to customize to fit your need. Critical information is a couple keystroke away.Can be exported to Excel for further analysis.

Cons

Annual service contractQuite expensive for adding additional user.

Response from MIE Solutions

Hoa,

Thank you for taking the time to write this amazing review. We appreciate your feedback immensely and are glad to hear that your transition from 32 to Pro went smoothly and you are happy with it. As for the pricing of support and additional users, we are always considering ways to offer competitive and affordable pricing for our services. If you feel that you are not receiving the full benefit of our services, please contact me and I'd be happy to discuss opportunities for training and additional support. Thank you again for your review!

Best,
Scott Pierson, COO

Replied 25/10/2023
Sonja
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 23/8/2023

Software Review By Davidson Enterprises, Inc.

Overall Mie Trak Pro has helped our manufacturing business become more transparent with day to day transactions. This in turn allows us to spend more time concentrating on increasing business instead of trying to constantly keep it organized and guessing where we are with production and materials. The software has helped us tremendously.

Pros

I like. and depend on the visibility of each transaction that takes place. I can see which user made which transaction and when that user made the transaction

Cons

I don't like that I have reconciliation issues at times. Sometimes my entries "disappear" and I have to call tech support to retrieve them for me. On a good note though, the tech support is great and is always able to fix the issue

August
  • Industry: Aviation & Aerospace
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/8/2023

Straightforward useful and highly customizable

MIE Trak enables exceptional real-time KPI tracking so I can see the data almost any way I can imagine!

Pros

The interactive abilities of MIE Trak are immediately better than most competitive products. The ability to develop critical queries and dashboards to run the business make this product my go to for ERP!

Cons

Wish we could have implemented more faster. It's hard to figure out exactly what you need until you've run into a wall. Usually those can be fixed pretty quickly.

Jason
  • Industry: Semiconductors
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 4/9/2023

MIE Makes it happen in Ultra High Purity Manufacturing

MIE has helped our organization grow and continue to be the world leader in our market. The ability to have so many features in one system has been a great way for us to develop, improve and mature our processes.

Pros

MIE offers all modules required to build a strong and successful manufacturing organization. Remembering to keep strong on the basics it allows for a lot of flexibility and functionality.

Cons

The quality module is limited, but still effective. The accounting module requires some careful analysis.

James
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/8/2023

MIE Trak Review

Great Experience!

Pros

As a job shop who serves various industries, we are constantly needing to send lead-time updates to our customers. MIE Trak allows us the ability to give real-time tracking info to our customers about the status of their order. We can see how many parts have been completed, or what manufacturing stage they are currently at and provide that information quickly over the phone or email without leaving the office. We are able to exercise full control over the shop via the system and communicate all aspects of the manufacturing processes to customers and suppliers.One of our favorite functions is the ability to create custom reports for any module. We can easily prepare data and arrange it in any manner we choose, then print or save it as a PDF with our company logo to share with customers and suppliers. The system is great for generating custom OOR's, RMA's, Certs, etc.Working with the team at MIE Solutions has been a great experience and they are always responsive to our feedback. Often the issues we find are quickly fixed via updates and they are continuously improving the software all the time.

Cons

Any issues that we have experienced have been quickly resolved by the MIE Solutions team, so there is nothing negative to report at this time.

Jennifer
  • Industry: Semiconductors
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

5
Reviewed on 14/8/2023

Great ERP product - handles every need.

We are able to go through every step of the project with MIE Trak Pro - from Estimating to Invoicing and the data communicates seamlessly from Estimating to purchasing, from purchasing to receiving, from shipping to invoicing, and etc. Our guys even clock in and out on MIE Trak Pro so I can download straight to payroll. Job costing and all kinds of other reporting is super easy.

Pros

Every feature is inter-linked seamlessly, there is no separate modules that you need to perform some sync feature on to communicate with another feature, it's just all there wherever you are.

Cons

It would be nice if we could just highlight specific lines or cells (like in a spreadsheet program) and copy them without needing to copy the entire report that Mietrak generates. However, it is super simple to copy the entire report and paste in Excel, where I can then do what I want with it.

Tom
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
3
Customer Support
4

4
Reviewed on 18/7/2023

Correct Purchase

Overall very happy with MIETrak and how the implementation went. We compared it with global shop solutions, Proshop and E2. it was the more expensive of those options but i am confident we made the right choice.

Pros

Very expansive platform that has more features than we currently need but the fact that we get everything out of the box was a big plus for us. It also fit in well with how we were currently running our business so the learning curve was not large. but it has helped us speed up in the bottlenecked areas we struggled. We are a small jobbing shop with only 5 staff and while MIETrak seems like a product the big companies with set standard procedures and lots of admin support should use, it has fit in with our small agile team well.

Cons

The standard reports and reporting features are limited out of the box and without knowledge of SQL we rely on MIETRak to write them for us. This is not a problem but Purchase order receiving is only available in the pro user license and we plan to have all staff receiving in goods. I made an assumption it would be in the kiosk license. The work order nest feature doesn't quite work how we would like it but have found a work around that suits us. it is slow to issue materials to multiple jobs this way and a feature like log out multi work order but for BOM would be great.

Response from MIE Solutions

Tom,
Thank you very much for the great review. We are glad to hear that you still feel confident in your choice to work with our team! We also appreciate your feedback regarding features and functionality within MIE Trak Pro. We would be happy to dive deeper into that BOM feature with you. Our team will call you to discuss your exact needs for an accurate assessment and representation with our development team. Thank you, again, for taking the time to write this comprehensive review!

Best,
Scott Pierson, COO

Replied 28/7/2023
William David
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 11/8/2023

From start to finish

We have use MIE Solutions since 1997. It was implemented in stages. The MIE Solutions team has always been there for support, weather it be questions on the phone or logging into your system remotely and helping with training or problems.

Pros

We have used there product since 1997.It takes the product from quoting to order entry , work order,scheduling, purchasing material, outside process,inspection, shipping and invoicing.Job history and time tracking

Cons

There is not really anything that sticks out.

Laura
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 10/8/2023

Overall Great Program

Wonderful ability to track an order from PO to Receiving all the way down to payment of invoice. Love it!

Pros

I personally came from a company that used a different program and switching from the other program to Mie Trak Pro, to me, was an easy change over. I few things I had to teach myself because I made the switch over and the prior employee had not learned exactly how to use this program. My favorite and top "Like" would be the ability to post and if you find a mistake, all you have to do is go back and un-post, correct your mistake and repost again. No crediting out your whole mistake and re--doing the whole process again.

Cons

I'm sure I just haven't figured them all out yet, but I would like better search options with a little more detail in what your result it. Maybe even the ability to control which columns you want to include in your search. But, like I said. I made need more time with the program.

Response from MIE Solutions

Laura,

Thank you so much for your feedback. We are glad to hear that you are getting great use of MIE Trak Pro at Herman Reeves. We also appreciate all suggestions for features and functionality that would improve your user experience. I will pass this information along to our internal development team. If there is anything else you need our help with, please contact me or our support team any time!

Best,
Scott Pierson, COO

Replied 25/10/2023
Angela
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 10/8/2023

The software has work well and provides all our need.

A Reliable Software. Have not encounter any problems.

Pros

It Provides us with many great reports. If you knew what you wanted to keep an eye on your business, like employee Efficiency, Costing Report, Production Schedules, Machine maintenance, Request for Quote Report (to measure the success on each quote) Sales /Revenue Report then you could design all these reports for it -under “Quick View” Great BOM features- Enable you to drill down to difference level of BOM -anyone who is a Cost Accountant would love this feature.

Cons

As we are in Australia, we are not able to reach the support teams on the same day due to time difference, but we always received quick responded answer in the following morning.The system can be overwhelming for a new employee/starter as it has many features with difference functions and levels.

Garrett
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/8/2023

Best Decision We Made in Software!

The overall experience with MIE Trak Pro is excellent. The software is very powerful and fast. The implementation went smooth with their people helping us the entire way. We use all of the system from quoting to accounting. The customer service and support has been outstanding.

Pros

We like the flexibility MIE Trak offers in reports and quick views.

Cons

There are some bugs from time to time, but they offer updates several times per year.

Deborah
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 11/8/2023

Oxy-Gon

Great the system and the internal group and wonderful to work with

Pros

Everything and the ease of use for each department. Also the way everything is tracked together.

Cons

Accounting can be a little redundant but is still very functional

Diane
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 11/8/2023

Review

My experience has been very positive thus far. I've used many accounting software packages over the years and I like the flexibility of this one.

Pros

I like being able to look anything up in a multitude of ways and the ability to sort databases by most fields. The customizable reports is a very nice feature although not always the easiest to create but Customer Support was very helpful.

Cons

After reconciling bank accounts, it would be nice to print just one (1) report showing that the account is reconciled and detailing all of the cleared transactions (outstanding transactions would be nice to see as well on that report). I currently have to print (5) separate report to get this information.

Richard
  • Industry: Aviation & Aerospace
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 10/8/2023

Happy Customer

Excellent, highly recommend

Pros

The integration of every aspect of our business

Cons

Customer service, creating a ticket, It is nice to be able to talk to a human form the onset if we h ave a problem instead of an automated ticket

Response from MIE Solutions

Richard,

Thank you for your positive review of MIE Trak Pro. We are so glad to hear that you're a happy customer. When it comes to support, we completely understand the desire to speak on the phone with a technical representative. Our goal is that each ticket is addressed with a phone call from our team, not just an email. If you have any other concerns, please reach out to me any time!

Best,
Scott Pierson, COO

Replied 25/10/2023
Kyle
  • Industry: Maritime
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/8/2023

MIE Trak Review

Pros

MIE Trak has continually met and exceeded our expectations. Their team really takes the time to learn your business. If they don't have a standard feature that will accomplish the tasks they have been quick to develop a solution. The flexibility and customization of the system was a major improvement from our last system. MIE Trak's customer service is top notch!

Cons

We are excited to see the future development of a CRM add on for MIE Trak.

Joseph
  • Industry: Medical Devices
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 10/8/2023

Financial Controller

The implementation team was very responsive and wants your business to succeed.

Pros

MIE Trak Pro is the most all encompassing ERP solution at an affordable level.

Cons

A few of the lesser important features could use a bit of upgrading (time clock, preventative maintenance, but nothing that is mission critical.

Alternatives Considered

NetSuite and SAP Business One

Reasons for Switching to MIE Trak Pro

All encompassing ERP solution.

Response from MIE Solutions

Joseph,

Thank you so much for your review of MIE Trak Pro. We are so glad that you chose to partner with our team over other providers and we hope to continue meeting your needs in the many years to come! As for your suggestion on upgrading some of our features and modules, we would love to pass that information along to our development team. Of course, if you ever see a specific item you think could use improvement, please do not hesitate to submit a ticket. We appreciate your partnership and your positive feedback! Thank you, again.

Best,
Scott Pierson, COO

Replied 25/10/2023
Dave
  • Industry: Machinery
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 14/8/2023

Entertainment Resource Group

Stock management along with production manufacturing time wise.Accurate costings!

Pros

It is a full comprehensive piece of software.I am only using half of its capabilities thus far but will use more as we grow.Very detailed.

Cons

Some abbreviations are different to here in Australia being an American piece of software.Can't see when the software is doing something, need a time clock or something.

George
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 14/8/2023

review

good good tool for creating work orders and track jobs in the shop.

Pros

easy to use for my application routing our daily work

Cons

estimating which I have not get a handle on yet.

Carlos
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
5

3
Reviewed on 11/8/2023

Better than what we had

Pros

Unbales our team to have a good overview of our production and able to integrate with third party software's.

Cons

difficult to customize reports and some are not customizable.

Dwayne
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 14/8/2023

Very satisfied customer

We are now able to keep better track of labor cost, inventory, time keeping, and overall profitability of the business.

Pros

The ability to track every aspect of the business and the ability to easily customize reports to our specific needs. This is a very powerful system, but you can use as much or as little of as you need.

Cons

The integration with our existing business process was somewhat of a challenge.

Rich
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/8/2023

MIE User 23 of 23 years

Been very good. Mie is always available for tech support and go above and beyond for any requests we have had over the years.

Pros

MIE is a full featured easy to use software package. From quoting to invoicing we utilize this software to run our entire business.

Cons

SQL Database based. SQL can be slow at times for queries on large databases.

Margaret
  • Industry: Printing
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/9/2023

Mie Trak Pro Evaluation

Tech Support is wonderful! The response time and help is great!

Pros

Inventory Program and the Integration to upload to QuickBooks.

Cons

I can't say there is anything I like the least about Mie Trak Pro.Everything I have used is easy to setup and follow.

Susan
Susan
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 20/3/2023

I Love MIE-Track

MIE is an experience by itself. It can be a simplistic or powerful to integrate. It allows you to choose which modules and capabilities that are important to your organization. We currently have not integrated the accounting module because our CPA has a proprietary application. The more time I spend with MIE and the great people on the support line, I find that you are never finished with the implementation. I now know all the talented people at MIE including [sensitive content hidden] and others. They always assign my tickets to the most informative person for the subject, and the response time is very fast.

Pros

The features in MIE that I love the best are the work orders with bar codes. This allows the plant workers to easily log in /out of the various sequences. Prior to MIE we had painful hand written time sheets. Other great features is the shipping/invoicing that can generate 100s of shipping labels in minutes. The inventory module is simple and updates inventory in real time. I really love the daily back-ups so I feel our data is always secure and protected.

Cons

I struggled with the quoting module at first to allow the material cost to be nested across parts for real costing, however MIE is not a post processor and we use SigmaNest for nesting.

Response from MIE Solutions

Susan, our partnership with you and your entire team over the past four years has been a pleasure. Thank you for taking the time to share your experiences. We hope to continue to earn your trust and respect as your partner for many years to come.

We will be sharing your amazing feedback with our entire company this week. –Scott Pierson, COO

Replied 29/3/2023
Misty
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/3/2023

Excellent Shop Software

My overall experience has been excellent. Anytime I have an issue, I submit a ticket, and one of the reps will contact me same day to help me fix it or find a better way. Every single person I have dealt with has been AMAZING! They are so helpful and knowledgeable and they will stick with the ticket until it is resolved or another avenue has been found that works better. Hands down, their customer service is the best!

Pros

MIE Trak Pro is user friendly, easy to navigate, has multiple functions that fit our industry, but most importantly, we are able to track each job/work order from start to finish. Customer service is the very best I have ever used.

Cons

The only issues I have had with MIE Trak Pro are the few times I needed something that was not part of the design...usually related to the employee timeclock recordkeeping. Thankfully, we have found ways around it with the excellent customer service team at MIE Trak.

Response from MIE Solutions

Misty, thank you for your kind comments. We really appreciate the partnership with your company since November 30, 2005. We will be sure to pass along your feedback to our entire team during our meeting this Friday.

We appreciate your comments on the future direction of MIE Trak Pro and we will be sure to share it with our development team. If there is anything else I can do to assist, please don't hesitate to reach out to me directly. –Scott Pierson, COO

Replied 29/3/2023
ivanna
  • Industry: Architecture & Planning
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 10/3/2023

customer service is good

It's been a good ride.

Pros

if i have a question or concern they call me to fix it or explain it fast

Cons

some bugs that appear, or when my last bookkeeper left moved some settings and since them we have not being able to fix it entirely.

Response from MIE Solutions

Hi Ivanna, thank you for your kind comments. We will share your review with Aileen and present the review to the company this Friday to bring attention to Aileen, who assisted you on your recent support ticket. With respects to your bookkeeper leaving and fixing settings, we will open up a customer support call and ask a member of our customer support team to call you immediately to review all of your settings and permissions. –Scott Pierson, COO

Replied 29/3/2023
159 reviews

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