MIE Trak Pro

Pros

One of the largest advantages over other software is the support included as part of the annual support agreement. The software receives constant updates and improvements and you can always ticket the support team for help. These updates lead to new features and ways to manage production. Ultimately, this fuels continual improvement within the organization with new ways to better capture and maintain production data. However, the dynamic nature of the software introduces some challenges when something is changed or broken.Our team just rolled out an update to our barcoding system including product images on our inventory labels. This is just one recent feature rolled out in a 2023 update that we have turned into a time-saving continual improvement project.

Cons

The heavy customization of MieTrak opens up when you have staff that are knowledgeable about SQL and report writing. While MieTrak support will write custom reports and scripts; new users of the software would see much more creative use of the tools within MieTrak if their own staff understand the underlying system.

Pros

The single most liked feature of this software for me is their integration with other software database systems. Mie was very helpful in getting the data flowing between Pronest and Mie Trak Pro. The last company we used before wouldn't lift a finger to help get customized communication, but we were able to get it up and running after a meeting or two. Another thing I like about Mie Trak is how they have so much information on each page. You can use your arrow key or mouse and scroll down through RFQ's, orders, items, PO's, etc and look over each of the said objects. We also really like how the Mie Trak does the time and material collections on each work order, although we haven't fully implemented that feature yet.

Cons

It took me a while to understand how each item has a quote and router associated with it on manufactured items. We manufacture custom parts, so we enter new part numbers daily. You need to create a new item, and generate a quote from it to where you will enter manufacturing details to create your cost. After, you win the job, you will need to then create a router from the quote so your work order can pull those details. I'm not sure why the work order couldn't pull the information from the quote directly, but there may be reasons I'm unaware of. In the past we were accustomed to sending emails to the customers with their bill with a payment link where they could enter ACH or credit card information and pay that way. We can still email our customer's invoice within the system, but it would be nice for Mie Trak to have a system that could do that.

Alternatives Considered

Switched From

Reasons for Switching to MIE Trak Pro

Pros

It's extensive and covers most of what you'd need to do in an ERP system. Customer support is readily available.

Cons

Not intuitive, takes a long time to learn, too busy, slow. Although customer support is available my experiences have been mixed, the techs are too fast on their end and assume you know everything they're doing and talking about, didn't end up helping me.

Pros

> Huge array of features and ability to capture data on multiple levels of the manufacturing cycle. > Ability to customize features> Great value for money.> Rapid response to support request taking into consider Australian/USA times

Cons

> The user interface is not very intuitive, however, time and training eventually help the user become more efficient.> It would be amazing to have an Australian based contact deal with customizing and trouble shooting.

Alternatives Considered

Reasons for Choosing MIE Trak Pro

Reasons for Switching to MIE Trak Pro

Pros

From demo to implementation to support - MIE Trak Pro has been the key to our success.

Cons

Lack of a true CRM module would be the biggest issue right now.

Alternatives Considered

Reasons for Choosing MIE Trak Pro

Switched From