--- description: Review of ilert Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ilert | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Incident Management Software](/directory/4577/incident-management/software) > [ilert](/software/214489/ilert) # ilert Canonical: https://www.softwareadvice.ie/software/214489/ilert Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/214489/ilert?page=2) > ilert is an incident management, on-call alerting, and status page platform with a built-in AI SRE, made and hosted in Germany. ilert's AI SRE does the investigating: it pulls the relevant logs and metrics, correlates the incident with recent deploys and config changes across your existing tools, and attaches a hypothesis plus a specific proposed fix to the live incident. Engineers start from a hypothesis instead of a blank terminal, review the evidence, and decide. The AI runs the investigation, your team makes the call. The AI SRE is read-only by default, scoped per team, and every step is audit-trailed. ilert is ISO 27001 certified, GDPR-compliant, and supports NIS2 and DORA requirements. One platform covers the full lifecycle: AI investigation, voice-capable multi-channel alerting, on-call scheduling, and status pages, with 150+ integrations. Auto-import migrates users, teams, schedules, and escalation policies. > > Verdict: Rated **4.7/5** by 65 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 65 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: iLert - **Location**: Köln, Germany - **Founded**: 2011 ## Commercial Context - **Starting Price**: €0.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: ilert is offered across four pricing plans, outlined below. A free trial is available. • Free: €0 per user per month (up to 5 users). • Pro: €19 per user per month billed annually and €24 per user per month billed monthly. • Scale: €39 per user per month billed annually and €49 per user per month billed monthly. • Enterprise: starts from €49 per user per month billed annually. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cuba and 67 more ## Features - API - Activity Dashboard - Alerts/Notifications - Automated Scheduling - Availability Management - Calendar Management - Calendar Sync - Communications Management - Customisable Templates - Drag & Drop - Email Alerts - Email Integration - Employee Management - Event Logs - Generative AI - Google Meet Integration - Group Scheduling - IT Incident Management - Incident Reporting - Issue Management ## Integrations (65 total) - AWS Budgets - AWS Lambda - AWS Personal Health Dashboard - Amazon CloudWatch - Amazon SES - AppDynamics - AppSignal - Autotask PSA - Auvik - Catchpoint - Checkly - Checkmk - Cisco Meraki - Cloudflare - Cortex XSOAR ... and 50 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Incident Management Software](https://www.softwareadvice.ie/directory/4577/incident-management/software) ## Related Categories - [Incident Management Software](https://www.softwareadvice.ie/directory/4577/incident-management/software) - [Scheduling Software](https://www.softwareadvice.ie/directory/4738/scheduling/software) - [Calendaring Software](https://www.softwareadvice.ie/directory/4657/calendar-app/software) ## Alternatives 1. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.6/5 (791 reviews) 2. [Site24x7](https://www.softwareadvice.ie/software/360425/site24x7) — 4.7/5 (372 reviews) 3. [Datadog](https://www.softwareadvice.ie/software/101405/datadog) — 4.6/5 (366 reviews) 4. [PagerDuty](https://www.softwareadvice.ie/software/143953/pagerduty) — 4.6/5 (220 reviews) 5. [Mitti (by SafetyCulture)](https://www.softwareadvice.ie/software/113670/iauditor) — 4.6/5 (355 reviews) ## Reviews ### "iLert - Simple and powerful" — 5.0/5 > **Manojkumar** | *1 September 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I like schedule layers, multiple responders, status pages, and uptime monitors > > **Cons**: Can have more features in status pages and overall all the feature are cool > > With iLert all our critical incidents are addressed with less responsive time. the notification features from iLert are aswesome ----- ### "Simple & effictive alerting solution" — 5.0/5 > **Paul** | *18 August 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: It simplicity and clear concept with the separation between Alerts \& incidents (we used pagerduty before and it was confusing) > > **Cons**: The feature and price balance between the Pro and Scale plan. Some features in the pro plan we do not require but some features in the Scale plan sound very appealing but not for the price of the Scale plan. > > In general we are happy with ilert. It really increased the quality of our systems and it was fully accepted by our team members. ----- ### "Feature options help a lot" — 4.0/5 > **Nathan** | *21 June 2023* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: Notifications coming from AWS as well as our internal monitoring systems > > **Cons**: We could not find a connection option to HubSpot. > > Currently iLert has been a great help at quickly responding to issues with my clients sites even when our own internal monitoring tools are delayed. ----- ### "A solid product for on-call duty" — 5.0/5 > **Abdullah** | *15 October 2020* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: - Integration with monitoring software like Zabbix, and supporting their latest releases very quickly. - Separate API per environment allows more flexible grouping. - Clean escalation policies with step-by-step configuration. - On-Call scheduling shown in visually colorful way. - A wonderful reporting tool to view past alerts/notifications and generate regular reports. > > **Cons**: - Editing on-call scheduling requires to figure out interaction (where to click, what to add etc.). A help/guide inside the software would be helpful. - Removing an on-call person from a period in between schedule, changes the whole schedule up for everyone next in queue, hence needs to do adjustments for all the next on-callers. > > Its a good product that fits our use case of different teams monitoring different services, where each services are also living under different environments. This requires a complex level of customization of notifications \& alerts, and ilert works perfectly. ----- ### "ilert in our MSP" — 5.0/5 > **Sachin** | *21 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Incident management tools are fantastic, The on-call alerting helps us reliably ensure that alerts are actioned perfectly without delay. > > **Cons**: At first the integrations where not all there but they have since developed a lot more to help us and upon request make it even easier. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/214489/ilert?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/214489/ilert) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data