Slice

Pros

Slice has the best tablet software for accepting orders at the restaurant, excellent Customer Service, and a Slice-covered Loyalty Program that customers use. Most importantly, Slice uses custom marketing campaigns tailored to your business bringing your customers back to you. They don't just do marketing to customers to return to their platform. This is what I've learned is the biggest difference from the other commission-based platforms like Grubhub, DoorDash, and UberEats. This justified the commission-based service vs an unlimited online ordering platform like Orders2me that doesn't have a marketing platform behind it.

Cons

I wish we had more control of the menu and modifiers. Reporting tools need to be revamped to provide more order detail history.

Alternatives Considered

Restolabs, GloriaFood, Square Point of Sale, ChowNow and Toast POS

Reasons for Choosing Slice

Most POS platforms offer this service for a fixed monthly fee with unlimited orders. We've had our restaurant for almost 6 years and I've tried different services. I used both commission-based platforms and unlimited ordering and learned that the marketing after the sale is more important than the initial sale. Slice has a loyalty program sponsored by them to bring back customers to your restaurant.

Switched From

Microworks Prism POS, DoorDash and GrubHub

Reasons for Switching to Slice

My research found that there is not one platform available that has all of the features but Slice provides the best balance. The online ordering and the marketing aspect of the business that would cost more to do manually. Paying a staff member to manually prepare campaigns to useless. Each customer has different spending habits/patterns and there are way too many scenarios to properly manage each relationship. Different companies that try to do this charge much more upfront. My recommendation is to start with Slice for all pizzerias and try it for yourself. You only pay when you make sales. The other platforms will range from $99-$699 without making any sales.

Pros

Slice takes a holistic and personal approach.

Their customer service is top notch and I feel like I'm working with a partner, not a leach like with the other apps.

Slice's loyalty marketing is a huge differentiating factor. They don't send our customers elsewhere, they make sure they come back.

Thank you for helping my business grow.

Cons

The app itself is less developed when compared to competitors but that tells me they put more money towards their partners

Pros

I liked that the customer can build there pizza with half toppings just like Dominos, Pizza Hut or any of the big chains.

Cons

Lack of integration, menu item printing routing. Issues with modifiers!!

Pros

Ease of use with ipad. Easy to use platform.

Cons

Cost of use. Inexpensive and easy to use.

Alternatives Considered

DoorDash

Reasons for Choosing Slice

Still use both

Reasons for Switching to Slice

Cheaper platform

Pros

What I like the most is the easiness of the app and the professionally of the account managers I had to deal with during those years, Slice gave me great opportunities. I also appreciate their fixed rate on orders and not that huge 20 to 30 percent cut. I also appreciated their referral program with the bonus for the referee.

Cons

What I like the lest is that customers can cancel orders even when the food is ready and is never clear if my restaurant is getting paid for those orders.