Airbase

Pros

I like how easy it is to process and schedule payment for invoices. It autofills most of the invoice info slashing data entry time.

Cons

It complicated Bank recs and there are some basic features that you have to reach out to support for, like un-applying a credit to an invoice.

Pros

Beautiful user interface. Intuitive workflows. AI assistance. Direct deposit.

Cons

Limited control. It's difficult to manage receipts with only the option to archive and perceivably no ability to delete. The camera app does not directly capture PDF - I hate this. I feel like it is sloppy to be limited to receipt images knowing that PDF is superior and more practical. As a workaround, I scan my receipts using 3rd party services and upload them dirtectly in the Web UI.

Pros

integration with other apps and other services

Cons

Interface/dashboard not very user-friendly, glitches in uploading receipts

Pros

Easy and reliable. Airbase is better than my previously used app

Cons

I'm not able to send back my submission and edith it by myself .

Pros

Streamlines requesting a reimbursement or requesting a virtual card to make purchases.

Cons

I'm not the biggest fan of the 'receipt inbox'. I understand why it exists and how to use it and think that if I traveled for work or had a high volume of receipts, I would really enjoy the feature. However, in my current role at my company, I'm only submitting 1 receipt at a time. And I always forget that I need to upload it to the receipt inbox and then create an expense report.

Pros

I like the ability to forward receipts from your phone or email to an Airbase linked email that stores receipts for easy creation of expense reports.

Cons

I dislike not getting the ability to enable notifications when an approver in the workflow is complete with their review.

Pros

Digital upload of receipts. Made it so much easier.

Cons

My company card was compromised through Airbase and had to be destroyed. That was a bummer.

Pros

I've used several expense report platforms over the years and Airbase is simple and now a the top of my list for recommendations. I don't even take advantage of the mobile APP and I still have a 10/10 experience with the platform. Create report, drop receipts in, done.

Cons

Currently I see an " ! " because I upload my hotel receipt, and it does not take the expense over 2 days, I cant adjust the dates for the hotel stay. Oh well I just send it over to accounting and I think they get the picture.

Pros

It is easy and quick to work and submit.

Cons

I liked to Put all hours together in once.

Pros

Easy user friendly interface with nice graphics.

Cons

Some options seem redundant and can cause confusion

Pros

I like how easy it is to use airbase and its functionality as well as the convenience of it.

Cons

There really isnt anything I have to complain about airbase.

Pros

Easy to use. Receipt manager allows for quick inputting to get expenses approved. Scans the receipt for information required to input.

Cons

As a basic user of Airbase I do not really have any complaints.

Pros

Its easy to use and everything is well thought out, simple for new users to understand

Cons

the UI isn't the nicest looking but nothing that bad

Pros

Tracking & submitting expenses is easy. Can quickly forward photos of receipts to an Airbase email and Airbase then can read the receipt and prefill the reimbursement form.

Cons

I've had no issues, easy to use all around

Pros

Airbase is relatively simple to use, and we really love that we can create virtual cards in the system. As a user, I'm able to use the system to purchase requests (where I can request a virtual card or submit a reimbursement request, reimbursements, and virtual card requests. They approval chain is visible to me, and I'm able to easily see where my reimbursement request is.

Cons

There are two features that I feel are lacking. The first is onboarding. My employees often have a difficult time getting access to the system, and once they do, don't always have the correct access. This could be something we have to work on internally as well but it''s a point of difficulty.Secondarily - it's quite annoying that you can't put through a report after a business trip, each expense must be individual. This has been extremely annoying to most of my sales team and I do expect there is a fix coming in the future.

Pros

Integration with Airbase was about 8 weeks total, which is not bad when you consider it is your full procure to pay software. I enjoy having the spend control limits and that everything (PO's, virtual cards, reimbursements, and bill payment) is in one system which makes it easy for accountants and employees.

Cons

Reporting needs to be beefed up a bit, I believe a custom reporting section could easily fix this. Additionally, the PO light tool should have customer fields so each business can get what they need is critical from the PO approval workflow.

Pros

One of the good things about having Airbase is that you can keep track of all the expenses and make sure everything is processed and paid correctly. You can make a different virtual card for other vendors is fantastic.

Cons

I like pretty much everything about Airbase.

Pros

The software is easy to use and navigate, it also helps that the design of the site is pleasing to the eye and doesn't cause confusion or looks to crammed full of features, its formatted in just the right way.

Cons

The only issue if that, is that I keep forgetting to go in and make payments in the bill payment section once its been authorized I also keep forgetting though its simple enough what tab i need to go into in order to release the payments - would be nice if they payment was auto processed once authorized unless a specific date was noted for payments to go out.

Pros

the most impactful feature is having the virtual card. this makes it easy for employees to purchase things without having to submit reimbursements / receipts every single time

Cons

the reimbursement feature can be improved, sometimes it takes a while for people to receive reimbursements

Pros

I have been in the corporate accounting world for over 20 years and Airbase is the first system that I have used that is all encompassing and saves so much time from the start of the transaction process to the final payment. Takes away all of the manual tasks that are part of the payable and procurement processes. Highly reccommend!

Cons

Need better reporting for reconciliations of accounts

Pros

The most impactful feature for our team has been Airbase's ease of use and the fact that we don't have to process expense reports. So no more wait times for reimbursements to land and no more wasted time tracking down receipts!

Cons

Can't think of anything at this time. Airbase has been awesome!

Alternatives Considered

Switched From

Pros

Fantastic, easy-to-use financial product. Best solution out there to managing corporate spend.

Cons

Would benefit from a rewards program. That is the only thing that is missing vs. issuing traditional corporate cards

Pros

Ease of use - Credit Card numbers are given quickly and randomly

Cons

Sometimes product is slow to respond and will double load prior to the latest information showing

Pros

I like how Airbase empowers my team to be able to request professional development opportunities right from their Airbase dashboard.

Cons

I don't love that sometimes vendors don't accept the credit card number, but it's not that often that that happens.

Pros

When it comes to making fast payments, Airbase is the best! What I like about Airbase is it gives the end-user financial autonomy while giving the finance team full oversight and control. Everyone wins! If you are in a fast-moving organization with lots of teams working on projects, then I would highly recommend using Airbase. It makes paying vendors a snap while giving your finance team peace of mind.

Cons

None tha I can think of. It's intuitive, easy to use and gives you financial resources in just a few mins.

Pros

All the features we use are great. I upload vendor bills on the daily and setup the approval flows. Having an approval flow for each invoice that comes through the company is a life saver. It not only holds managers and their team members accountable, but relieves the burden of back and forth emails to/from the finance team. There also is the option to amortize any prepaid expenses. Airbase will generate journal entries to sync to our ERP which reduces errors and manual steps during our close process.Virtual cards are a great tool. There is an approval process, spending limits can be set, and cards can be locked if needed - or automatically if the card owner has not uploaded their receipt. It is a great way to keep the company compliant and spending within budget parameters.Finally, I would like to call out Customer Service. they are exceptionally great at responding quickly and solving and issues that have come up. This is important to us and our vendors. We haven't had a bad experience working with the Airbase team.

Cons

There are a few items that could improve which we have brought to the Airbase team and they hope to get them on the road map. One of which is if vendor information, such as an address, is updated in the platform it does not sync over the change to our ERP. This makes preparing 1099's at the end of the year a little tedious, but definitely not a deal breaker.

Pros

It’s a simple and intuitive platform that makes it easy to manage expense claims with AI assistance.

Cons

We had some challenges with monitoring limits with account balance which would be an opportunity for Airbase to measure and showcase daily at a high level.

Pros

It makes bookkeeping easy
Billing and invoicing features are super and I like that it handles most account payable needs.

Cons

Airbase has met all our needs and never had regrets.

Pros

The Airbase user interface is very intuitive and easy to understand, even if you are not a frequent user of the tool.

Cons

I do not have any examples of the Airbase solution that require improvement.

Pros

This app has helped me worry less about expenses and submit them on the go

Cons

Uploading receipts can be very challenging at time, and it does defeat the whole purpose

Pros

Ease of use. Very easy to upload receipts and the auto fill for vendors is great.

Cons

Sometimes I have to upload the receipts before creating the reimbursement.

Pros

Airbase has transformed our ability to efficiently process, report, and analyze all non-payroll spend. It syncs directly with our GL (NetSuite) and provides the appropriate level of financial controls for our size/stage.

Cons

Our employees & approvers often note that it would be helpful to review expense submissions by trip. Currently, expenses are submitted individually and not grouped.

Pros

I like to ease of use in the app. I shows me how much I spend daily

Cons

I wish my company offered the credit card

Pros

I loved that I was able to save so much time using the app. Expense reports used to take hours, now they're done in just a few minutes.

Cons

It was new. It took a minute to learn the first time around.

Pros

Love the ability to create digital cards.

Cons

Wish I saw more analytics, such as metrics of spend categories.

Pros

I love the way it works well for my own reimbursements, plus it is efficient for the team I write, which supports me. I have used websites in the past where personal returns were simple, however, it was complicated when trying to control or approve for other members of my staff. Airbase is hygienic and simple, regardless of the activity on it. Refunds per order are quick, as you only need to show proof of payment and the system detects it.

Cons

It's rare that I find something that can't be improved in the slightest, however, Airbase seems to be this for me. It's simple and straightforward, and the control screen is really clean (I can't think of anything to perfect).

Pros

I liked the ease of use, deployment and the user interface

Cons

as as first time user, I would have loved a tutorial

Pros

The ease of choosing the company used (airline, transportation service). the system recognizes Uber, united Airlines and many other companies for easy reimbursement

Cons

Viewing the status of the refund. It is not always clear what step of the process the refund is in.

Pros

Features are really good and its easy to use. Easy to track expenses

Cons

None, I haven't encountered any issues.

Pros

I use Airbase for expense reimbursement. The mobile app is helpful for uploading receipts and automatically scanning them. The app clearly shows the status of approval and payment.

Cons

The receipt upload workflow has a couple more clicks than I would necessarily like. Those clicks add up when I'm expensing things on a trip.

Pros

Quite easy to use and you can easily maneuver through without any concerns.

Cons

I have not found anything that I dislike about the product at this time.

Pros

Airbase has greatly simplified our financial management. The ability to create virtual cards within the system has made purchases and reimbursements incredibly convenient. The system is user-friendly. Quick refunds and streamlined processes make Airbase a reliable and efficient solution for financial management.

Cons

While Airbase offers many advantages, there are a few drawbacks worth mentioning. Firstly, for small businesses with straightforward financial needs, the software may be overly complex and expensive, potentially exceeding their requirements. Secondly, as of my experience, Airbase does not currently support international payments, which can be limiting for businesses with global operations.

Pros

Bringing all spend management (Cards, POs/invoicing, vendor management, expense reimbursement) and accounting automation into one easy to use tool. Very easy to implement and set up.

Cons

It does not integrate with Tripactions, but this is a minor complaint.

Pros

This software makes it simple and efficient to aggregate, prepare, review, and pay invoices. It has significantly reduced the time to process AP via its clean workflow and automatic timed payments after approvals are completed.

Cons

There are some idiosyncrasies in this product that take time and effort to understand. Unfortunately, our trial and error learnings have resulted in multiple GL misstatements; one of which resulted in an error identified by auditors. For example, when an invoice gets changed/updated by the Vendor the AP processor has an opportunity to "archive" the bill in Airbase. This action does nothing to your GL so any new invoice will be double-counted.
I also wish there was a way to remind approvers more frequently. Bill are most often late due to delayed approvals.

Pros

- Automatic bill coding with OCR (time savings).

- Automatic credit card coding with receipt management function.

- Excellent onboarding and implementation team.

- Fast responsive customer support team.

- Airbase improves features based on customer feedback.

- Fast and meaningful product improvements and great UI/UX.

- Early access to beta features on request (such as receipt audits, advanced approvals).

Cons

- Airbase lacks a few features to replace some other tools effectively (e.g. Expensify).

- Annual fee could be lower or cashback on credit cards higher.

- International payments still not supported as of early Feb.2021

Alternatives Considered

Reasons for Choosing Airbase

Switched From

Reasons for Switching to Airbase

Pros

the freebie version is getting phased out - beware!

Cons

Support is beyond useless. Many features are unavailable in the free version - like an AP aging report! You do not get any kind of support if implementing the free version.

Pros

The best thing about Airbase are not the constant flow of features, the insanely fast support team or even the ease of deployment. The best thing is the architecture for approval flows and how the product team pays very close attention to customer needs.

The approval flows are setup in such ways as to allow each team to be fully automated in their approval flows and forbids circumvention of controls, thus allowing us a very high level of confidence that each person is accountable for their purchases.

Cons

I highly recommend Airbase, however, this is a new product and I also recommend spending a lot of time analyzing each nuance of your AP process needs before moving forward as not all features are immediately available. At the time of writing this review, international payments are not yet ready but Airbase has communicated their roadmap and we know exactly when this will be rolled out. The minor drawbacks have not impacted our improvements in performance, quality, and stability of accounting controls or slowed us down at all.

Alternatives Considered

Reasons for Choosing Airbase

Switched From

Pros

When a startup goes above 100 people, you need a spend management software. Airbase has tons of features, the implementation is easy and their product team always strive for continuous improvement.

Cons

I think it's on the right path, however some tool for reconciliation is missing when it comes to check that all the prepaid accounts are cleared and booked and that amortization expense is correct.

Pros

I love the user experience on this platform. Everything about it is just intuitive and well thought out. It makes processing purchasing requests a really seamless experience and has saved us hours of work at the month end.
Since adopting Airbase as our platform for spend management, we have been able to take everything back in house, have much more control over our spend, receipts and reporting, and have cut our bookkeeping costs by 90%

Cons

I honestly can't think of any downsides to Airbase. Really! It's saved is tons of time, money and headaches.

Pros

* Helped me streamline the entire spend process at Coda.io - I route most expenses through the platform - everything from software to travel to one-off expenditures.
* Incredibly easy to use - I have never trained an employee on how to use Airbase. They log in, and it's clear what they should do.
* It creates tremendous peace of mind on spend - I don't worry about vendors charging us more than they should, people buying software they don't need, and card numbers getting stolen.
* Visibility - It's easy to know what has already been purchased, who purchased it, and how much are we spending.
* Keeps getting better - Airbase started with just digital credit cards but the tool is quickly replacing all types of spend management software internally.

Cons

* Mobile app still catching up to web app, but moving quickly.
* Manually moving over old spend into Airbase by switching credit cards with vendors was tedious, but a worthwhile one-time investment, and Airbase did a lot to make it as painless as possible (found all the vendors for us that we needed to update)