--- description: Review of Silvertrac Software Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Silvertrac Software | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Physical Security Software](/directory/4639/physical-security/software) > [Silvertrac Software](/software/217180/silvertrac-software) # Silvertrac Software Canonical: https://www.softwareadvice.ie/software/217180/silvertrac-software Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.ie/software/217180/silvertrac-software?page=2) > Silvertrac is a web-based guard management and security incident reporting solution that helps security organizations monitor and respond to issues, tasks and events efficiently. The solution is built for private contract security companies and in-house operations of all sizes that are looking to streamline internal operations and ensure immediate, on-site accountability. Silvertrac enables security guards and officers in the field to receive tasks and alerts, report incidents and scan checkpoints via the mobile app. Dispatchers, administrators and supervisors can view reports in real-time with Silvertrac’s live issue monitor to proactively resolve issues as they happen. The Android \& iOS guard app for mobile devices enhances the platform’s features by enabling officers to gather supporting audio, text and photos directly from the field. Silvertrac also provides tools for parking management that let businesses sell parking permits, register vehicles, charge for parking violations and more. Silvertrac is integrated with a banking system for credit card payment processing. The live Parking Book displays virtual permits and owner’s contact info for each parking space, including guests and visitors. The solution also integrates maintenance and tow services within the platform. Silvertrac provides teams with a streamlined inspection process that simplifies report completion and includes a searchable database. Types of inspections include fire extinguisher inspections, vehicle inspections, flow of traffic, pool \& spa, safety, signage and home inspections. The application also includes features for facility maintenance tracking, dispatch center monitoring and risk management assessment. > > Verdict: Rated **4.7/5** by 279 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 279 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Trackforce - **Location**: San Diego, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$249.00 - **Pricing model**: Flat Rate - **Pricing Details**: Silvertrac is offered at $249/month for up to 10 devices. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Attendance Tracking - Audit Management - Data Import/Export - Data Visualisation - Employee Management - Event Management - Historical Reporting - Incident Management - Investigation Management - Location Tracking - Multi-Location - Occupational Health Management - Real-Time Data - Real-Time Monitoring - Reporting & Statistics - Reporting/Analytics ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Physical Security Software](https://www.softwareadvice.ie/directory/4639/physical-security/software) ## Related Categories - [Physical Security Software](https://www.softwareadvice.ie/directory/4639/physical-security/software) - [EHS Management Software](https://www.softwareadvice.ie/directory/4673/ehs/software) ## Alternatives 1. [Brivo Access](https://www.softwareadvice.ie/software/344721/brivo-access) — 4.3/5 (54 reviews) 2. [RemoteLock](https://www.softwareadvice.ie/software/366867/remotelock) — 2.8/5 (18 reviews) 3. [Kisi](https://www.softwareadvice.ie/software/233266/kisi) — 4.2/5 (57 reviews) 4. [Novagems](https://www.softwareadvice.ie/software/172738/novagems) — 4.5/5 (20 reviews) 5. [CASH](https://www.softwareadvice.ie/software/129190/cash) — 4.5/5 (24 reviews) ## Reviews ### "Great Product for Price" — 4.0/5 > **Jenny** | *16 August 2019* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: It solved many of the issues we were having with our employees in patrol. Now we have GPS locations of the patrol officers, incident reporting and customizable QR/barcodes that the officers scan at the locations. We also are able to have professional looking reports automatically generated and emailed to our customers every morning, with pictures and timestamps. (The reports are customizable too.) And customer service has been AMAZING\! > > **Cons**: The initial set up was a little rocky, but we got things dialed in pretty quickly. > > We were able to give our customers more assurance of what is being done when they are not on the property. Because of the value added to our services we were able to raise our billing rates. ----- ### "Overall Satisfaction" — 4.0/5 > **Brett** | *6 November 2020* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: It is user friendly. It holds users/officers accountable for their time and efforts. > > **Cons**: The only downfall is the inability to create incident reports separately from the daily activity report. ----- ### "Amazing product and software" — 5.0/5 > **Roger** | *10 August 2019* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: This software has made my job so much easier and it has been a great selling tool to my clients. > > **Cons**: Which the price was just a little less so that I could add more devices to my account > > I've been totally satisfied with this software and the support is truly awesome ----- ### "Silvertrac is a gamechanger\!" — 5.0/5 > **Charles** | *9 August 2019* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: Silvertrac is user friendly and comprehensive enough for both the client portal, as well as the user portal. The ability to easily account for personnel, reports, and the ability to customize guard tours has been paramount for the growth of our company. > > **Cons**: We would like to see descriptors for the issue types so that guards are able to differentiate between what constitutes for a level 1-3 report. > > From customer service to sales, we never felt that we were being pressured to buy any of the product line. The expertise that the team at Silvertrac has is awesome\! \[SENSITIVE CONTENT HIDDEN\] has been a great asset for us and we look forward to extending our partnership with Silvertrac in the future\! ----- ### "Best product" — 5.0/5 > **Jennifer** | *13 January 2021* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: How easy the setup is to do as well as how much information you can input for the officers in the field. > > **Cons**: Nothing I can think of at this time I really enjoy using this product > > My overall experience has been great any time I have a question I am able to reach someone and you all always get back to me ----- Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.ie/software/217180/silvertrac-software?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/217180/silvertrac-software) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data