--- description: Review of SparkTG VCC Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SparkTG VCC | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [IVR Software](/directory/1572/ivr-system/software) > [SparkTG VCC](/software/217354/ivr-service) # SparkTG VCC Canonical: https://www.softwareadvice.ie/software/217354/ivr-service Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/217354/ivr-service?page=2) > SparkTG VCC is a business collaboration and telephony communications tool that allows businesses to improve customer service processes and convert leads. It enables organizations to enhance agents' productivity with real-time dashboards, reports \& call recording functionality. Managers can handle call workflows, monitor agents' real-time status and upload contact information in the database to manage marketing campaigns. > > Verdict: Rated **4.7/5** by 46 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 46 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Spark TG ## Commercial Context - **Starting Price**: US$5.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Pricing is extremely competitive and as apt considering product offering - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: India, United States ## Features - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Routing - Automatic Call Distribution - Blended Call Centre - CRM - Call Centre Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing ## Integrations (9 total) - 360Dialog - AutomateCRM - Freshdesk - Gallabox - Kapture CX - LeadSquared - Truecaller - Vtiger CRM - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software) ## Related Categories - [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software) - [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software) - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) - [Predictive Dialer Software](https://www.softwareadvice.ie/directory/1758/predictive-dialer/software) ## Alternatives 1. 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[LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1789 reviews) ## Reviews ### "Excellent CRM Integration and Essential Call Quality Monitoring" — 5.0/5 > **Shailendra Kr** | *16 October 2025* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Exceptional customer support, especially for our CRM integration, and the powerful real-time monitoring and reporting tools for call quality assurance > > **Cons**: The initial complexity in customizing some of the advanced reports and the occasional standard cloud VCC dependence on highly stable internet connectivity. > > Highly positive. It offers great value, reliable call management, minimal bugs, and the successful CRM integration was a major win for our operational efficiency. ----- ### "Value for money calling solution." — 4.0/5 > **Vaibhav** | *6 December 2024* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: East to use and cost effective. The team is very supportive and I didn't face any major issues with the product so far. > > **Cons**: The product is good. But the user interface can be a bit better. Also the integration options with other tools are available, but seems to be limited for the time being. No major concerns so far. > > Our company has recently started using SparkTG and the experience has been good. The adoption took some time but the SparkTG team ensured that we don't face any major issues with product. I had some integration related requirements with our CRM and ticketing tool, which was feasible. ----- ### "Vendor Feedback" — 4.0/5 > **Manjiri** | *15 September 2025* | Food & Beverages | Recommendation rating: 3.0/10 > > **Pros**: The call can be monitored for quality checks.Basis the call recordings we get to know which are the areas of improvment where we need to focus > > **Cons**: Techical glitches take time to get resolved.With the help of Mr.\[sensitive content hidden\] we get our issues or queries resolved > > The overall experience has been good as of now.With the help of the recording we get to know how much timeis being spent on per call ----- ### "Good service provided" — 4.0/5 > **abhishek** | *3 June 2024* | E-Learning | Recommendation rating: 9.0/10 > > **Pros**: sparktg offers an extensive cloud telephony service suite that has significantly streamlined our communication processes. Their innovative solutions have empowered our team to enhance customer interactions, improve efficiency, and boost productivity. > > **Cons**: cant think of any ----- ### "Good Product with Great Support" — 5.0/5 > **Sunil** | *17 May 2022* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: The product is good and easy to use, the after sales support is quick and responsive with ease of integration with other applications > > **Cons**: The reports and analytics can be improved further > > During Pandemic we were able to support our customers remotely without any challenges as we are using SparkTG from 2019. So the remote working transition was seamless without any impact on the customer experience ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/217354/ivr-service?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/217354/ivr-service) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data