--- description: Review of SparkTG VCC Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SparkTG VCC | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [IVR Software](/directory/1572/ivr-system/software) > [SparkTG VCC](/software/217354/ivr-service) # SparkTG VCC Canonical: https://www.softwareadvice.ie/software/217354/ivr-service Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/217354/ivr-service?page=2) > SparkTG VCC is a business collaboration and telephony communications tool that allows businesses to improve customer service processes and convert leads. It enables organizations to enhance agents' productivity with real-time dashboards, reports \& call recording functionality. Managers can handle call workflows, monitor agents' real-time status and upload contact information in the database to manage marketing campaigns. > > Verdict: Rated **4.7/5** by 44 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 44 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Spark TG ## Commercial Context - **Starting Price**: US$5.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Pricing is extremely competitive and as apt considering product offering - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: India, United States ## Features - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Routing - Automatic Call Distribution - Blended Call Centre - CRM - Call Centre Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing ## Integrations (9 total) - 360dialog - AutomateCRM - Freshdesk - Gallabox - Kapture CX - LeadSquared - Truecaller - Vtiger CRM - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software) ## Related Categories - [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software) - [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software) - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) - [Predictive Dialer Software](https://www.softwareadvice.ie/directory/1758/predictive-dialer/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (884 reviews) 2. [VoIP.ms](https://www.softwareadvice.ie/software/185743/voipms) — 4.8/5 (698 reviews) 3. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (919 reviews) 4. [CallHippo](https://www.softwareadvice.ie/software/80310/callhippo) — 4.4/5 (688 reviews) 5. [Google Voice](https://www.softwareadvice.ie/software/171496/google-voice) — 4.5/5 (726 reviews) ## Reviews ### "User-Friendly and Dependable Platform" — 5.0/5 > **Prabal** | *9 September 2025* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: SparkTG VCC is user-friendly, reliable, and offers excellent call clarity with real-time monitoring. > > **Cons**: During peak hours, there can occasionally be minor delays, and at times slight sound distortions are noticeable. However, these instances are infrequent and may be due to internet connectivity. > > My overall experience with SparkTG VCC has been excellent — it is reliable, easy to use, and has greatly improved communication efficiency. ----- ### "Value for money calling solution." — 4.0/5 > **Vaibhav** | *6 December 2024* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: East to use and cost effective. The team is very supportive and I didn't face any major issues with the product so far. > > **Cons**: The product is good. But the user interface can be a bit better. Also the integration options with other tools are available, but seems to be limited for the time being. No major concerns so far. > > Our company has recently started using SparkTG and the experience has been good. The adoption took some time but the SparkTG team ensured that we don't face any major issues with product. I had some integration related requirements with our CRM and ticketing tool, which was feasible. ----- ### "Best Option for manage calls" — 5.0/5 > **Rahul** | *9 September 2025* | Airlines/Aviation | Recommendation rating: 5.0/10 > > **Pros**: The platform is highly reliable with clear call quality, easy-to-use interface, and responsive support team. I especially liked the real-time monitoring features and smooth integration options, which made managing communications seamless.” > > **Cons**: Some time connections issues“At times, the dashboard feels slightly complex for new users, and the mobile interface could be more user-friendly. Occasional minor lags during peak hours were also observed. > > Overall, my experience with SparkTG VCC has been very positive. The platform is reliable, delivers clear call quality, and offers excellent monitoring and reporting tools that make operations smooth. The support team has been responsive and helpful whenever needed. While there is some scope for improvement in the mobile interface and user-friendliness for beginners, SparkTG VCC has proven to be a strong and dependable solution for our communication needs ----- ### "Good service provided" — 4.0/5 > **abhishek** | *3 June 2024* | E-Learning | Recommendation rating: 9.0/10 > > **Pros**: sparktg offers an extensive cloud telephony service suite that has significantly streamlined our communication processes. Their innovative solutions have empowered our team to enhance customer interactions, improve efficiency, and boost productivity. > > **Cons**: cant think of any ----- ### "Good Product with Great Support" — 5.0/5 > **Sunil** | *17 May 2022* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: The product is good and easy to use, the after sales support is quick and responsive with ease of integration with other applications > > **Cons**: The reports and analytics can be improved further > > During Pandemic we were able to support our customers remotely without any challenges as we are using SparkTG from 2019. So the remote working transition was seamless without any impact on the customer experience ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/217354/ivr-service?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/217354/ivr-service) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data