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Intuit Field Service Management
2.8
Overall rating
Reviews
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About Intuit Field Service Management
Intuit Field Service Management is a field service solution that provides real-time updates from the field, job scheduling, and intuitive invoicing. Intuit Field Service Management centralizes all customers, contacts, and equipment information in one place, providing technicians with all the information they need for any job. Intuit FSM seamlessly integrates with QuickBooks Desktop Enterprise to keep financial and field service data in sync.
With Intuit FSM, dispatchers have access to a comprehensive dashboard that shows technician’s work orders, location, and status. The solution makes scheduling work orders easy with drag and drop capabilities. Integration with Google Maps and GPS system allows dispatchers to track workers and locate customer sites without difficulty, minimizing travel time and streamlining order service.
For field technicians, Intuit FSM provides an iOS and Android app for mobile devices.
Intuit Field Service Management pricing
Intuit Field Service Management does not have a free version but does offer a free trial. Intuit Field Service Management paid version starts at US$35.00/month.
Starting Price:
US$35.00/month
Free Version:
No
Free trial:
Yes
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Michael
- Industry: Professional Training & Coaching
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
5
Reviewed on 4/4/2020
Connections
It was a big installation and training process. Ot took a little while to be up and running efficiently
Pros
Intuit enables us to keep connected. The consultants in the field the different department heads. Also invoicing is also connected.
Cons
Nothing I can think of. It works very well. Enables us to keep better control over consultants who are most6out of of6.
Amanda
- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
1
Reviewed on 22/12/2021
Not helpful
I would not use this product again. It's super confusing on what your paying for. There are multiple people involved and noone wants to help. THey pass it along to QB and then QB says it's not them. SO much time is wasted trying to understand what is not working on the IFSM end.
Pros
In the beginning support was available.
Cons
Syncing issues, duplicate customers, duplicate payments and no answers from support.
shirley
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 6/8/2019
I Hate this program
I can see no benefit as far as Quickbooks goes. Everything in QB is a mess. How can I clean this mess up. Do you people have a solution to my accounting problem?
Pros
1. Scheduling the guys and they can see w/o on phones.
2. Charging the clients on site.
Cons
We've had this program for over 4 years and our Quickbooks is a mess.
Does not synchronize well.
When we try to enter checks on QB for deposits, the invoice does not always show up over 3/4 of the time.
I looked at QB the other day and there are so many A/P open and I know it is not true.
This is after 4 years of use. Imagine how sad I am that I choose this program for my office people.
Response from Intuit
Hi there, Shirley. As a company executive, the last thing you should have to worry about is having an inaccurate A/P account. You may wish to consider contacting one of our QuickBooks certified accountants, known as ProAdvisors, to assist with resolving any discrepancies in your file. The following link provides a list of available ProAdvisors in your area: https://quickbooks.intuit.com/find-an-accountant/
Thank you for taking the time to share your thoughts on the program. David, the QuickBooks Team
Replied 8/8/2019
Taylor
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 24/3/2021
Field Service Review - KBS
Overall our experience has been positive, as far as customization and minimal issues with the product.
Pros
We liked that it was customizable for what we needed it for and that we were able to add maintenance agreements that were easily visable.
Cons
The look of Field Service is outdate, and we would like the option to be able to clearly schedule installations and a more modern GPS capability to see our technicians. These features are some what available just not as modern as we would have liked.
Danielle
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 21/10/2020
Not great
We ended up switching to Service Fusion so that we could have additional features and upgrades.
Pros
It is very basic, it follows a tab-type process.
Cons
Nothing ever changes. There are no updates. If you need help, support is very hard to get ahold of. You pay by the user license.
Verified Reviewer
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for Free Trial
-
Review Source
2
Reviewed on 6/10/2018
Yikes
Pros
It’s technically a field service management tool.
Cons
Everything. It’s poorly implemented, way overpriced, and just crusty. Features are fewer and less helpful across the board versus even the worst standalone FSM software I tried in our search.
6 reviews
