About iContact

iContact is a Web-based email solution that helps small and mid-sized businesses engage with their customers and grow their bottom line. With solutions from email design, list management, campaign management, landing pages, segmentation, and automation, businesses can develop and manage campaigns all from within a single solution. Additional features such as customizable email templates, schedule message delivery, split A/B testing, and SpamCheck allow businesses to control the development and delivery of email campaigns. This complete solution is wrapped in a customer friendly dashboard that enables you to monitor all your campaigns.
iContact Software - iContact Dashboard
iContact Software - iContact Segmentation
iContact Software - iContact Drag & Drop Landing Page Builder
iContact Software - iContact Email Reporting
iContact Software - iContact Automation
iContact Software - iContact Drag & Drop Email Editor
iContact Software - iContact Dashboard - thumbnail
iContact Software - iContact Segmentation - thumbnail
iContact Software - iContact Drag & Drop Landing Page Builder - thumbnail
iContact Software - iContact Email Reporting - thumbnail
iContact Software - iContact Automation - thumbnail
iContact Software - iContact Drag & Drop Email Editor - thumbnail

iContact pricing

iContact has a free version.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
No

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iContact Reviews

Feature rating

Value for Money
4.4
Functionality
4.2
Ease of Use
4.4
Customer Support
4.6
5 reviews of 555 View all reviews
Lauren
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 20/12/2017

iContact helps me be successful at my job

Pros

iContact is a very user friendly product for anyone. My company sends thousands of emails a week and we are always very pleased with how easy it is to create an email and send it immediately. I also really enjoy the dashboard, it helps me keep track knowing what emails have been sent and what emails I have yet to send. i also appreciate that iContact technology can delete any duplicate people in a contact list. That saves me time from having to go through thousands of people making sure I don't have any duplicates. My customer support is also amazing. My iContact rep. is always so good about getting back to me when I have questions or concerns.

Cons

Sometimes when I am creating a contact list in iContact, I have several excel sheets I need to upload to that one contact list...iContact doesn't let me select multiple excel sheets to upload at once, I have to do one at a time which takes a lot of extra time for me to do.

I also wish I could delete more than one contact list at once.

On the "upload contact" box, I want to be able to see the whole title of my contact list. Sometimes iContact cuts off my list title if it's too long, I would like to see the whole title...

Response from iContact

Hi Lauren! We sincerely appreciate you taking the time to provide this feedback. Our support team loves helping companies like HireLive who make such a tremendous positive impact. As for the concerns you raised about list uploading, we are taking all product improvement comments very seriously and are working to continually improve our product. We currently do allow you to have 5 concurrent uploads at any given time, but you must start the uploads one at a time. And you are correct, we cannot upload multiple sheets from one excel file. We have noted this potential feature, along with multiple list deletion, and title expansion ¿ and we realize its importance. Thank you again and have a great day!

Replied 19/3/2018
Karen
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 12/2/2020

Works great for us

We've had to contact support a couple of times and they have been helpful. The level we purchased isn't a comprehensive marketing solution. But we came back to it after having trouble with ClickDimensions, it actually works better.

Pros

When I want to send out an email, I go into my list of prior emails, make changes, and send. It's very easy. It has all of the functionality we need for sending out bulk emails.

Cons

The editor is a bit clunky. It does take a bit of time to create a new email format. Sometimes it doesn't behave like it is supposed to. But once you save that new format you can use it over and over.

Response from iContact

Hello Karen,

Thank you for taking the time to leave this detailed feedback for us, we greatly appreciate it!

All the best,

Carlos, Customer Marketing Manager

Replied 19/11/2020
Maura
  • Industry: Religious Institutions
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 17/8/2022

Ease of learning & time to create is minimal

we are keeping our church members informed. many are elderly and find our e-mails informative and easy to read.

Pros

I inherited this task from a retiring volunteer. The ease of passing the job from one to another was great. I copy reuse & recreate and get my weekly information to members without spending a lot of time. I can set up , go on vacation and have another person update and add any information needed while I am gone. The spam check results in minimum recipients that have our email in the spam box.

Cons

Having difficulty managing old e-mails that are in the data base. Not sure what happens when some one un-subscribes but wanted to get e-mails. (confirmations on unsubscribing?)

Response from iContact

Maura, thank you for your review. It means a lot to us!

Replied 18/8/2022
Marta
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
3

3
Reviewed on 10/8/2022

I am very happy with the application

Pros

Intuitive software. It has helped me to personalize a lot my mails to send to my subscribers.

Cons

At the moment I have not seen any bugs in the application, maybe later.

Response from iContact

Marta, thank you for your review. We would love to learn how we could have scored higher. Please let us know if you can.

Replied 19/8/2022
Meghann
  • Industry: Legal Services
  • Company size: 11-50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
2
Customer Support
3

4
Reviewed on 14/7/2022

For Small Businesses ONLY

Overall, I love iContact for small businesses. I would look elsewhere for bigger businesses with more than 10+ on staff. It could be more user friendly, but it gets the job done and works for our law firm.

Pros

It's extremely easy to deploy automated marketing campaigns, newsletters, quick information to your target audience using this platform. I enjoyed the ease of use in terms of sending out an email. It's nice for small business owners who don't have the time, energy, or resources to allocate to figuring out an email marketing platform.

Cons

I love this platform, but it's extremely out-of-date compared to other email platforms. For example, it's impossible to edit a template. For it being 2022, I would assume this would be easier from a user-friendly perspective.

Alternatives Considered

Higher Logic Thrive

Reasons for Switching to iContact

Ultimately the price point is what led our small business to choose iContact

Response from iContact

Meghann, thank you for your review! It is possible to edit a template. If you need assistance, our support team can help.

Replied 15/7/2022

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