About HubSpot Sales Hub

Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics and reporting for growing teams. Optimize your sales process with HubSpot CRM. Achieve total visibility with sales analytics and reporting. Streamline your outreach with sales engagement tools. Close more deals faster with configure-price-quote (CPQ) functionality. Sales Hub is built on the HubSpot Growth Platform, where you can bring your customer data, tools, and teams together in one central system of record. You can connect the tools you use with Sales Hub with over 500 apps in the HubSpot App Marketplace, APIs, and solutions partners. Sales Hub is made for growing teams and offers four editions to help those looking to get started or who are growing rapidly. Get started with Sales Hub Free, Sales Hub Starter, Sales Hub Professional, or Sales Hub Enterprise. You shouldn’t have to outgrow your CRM -- HubSpot has got you covered every step of the way.
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HubSpot Sales Hub pricing

HubSpot Sales Hub has a free version and offers a free trial. HubSpot Sales Hub paid version starts at US$20.00/month.

Starting Price:
US$20.00/month
Free Version:
Yes
Free trial:
Yes

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Browse HubSpot Sales Hub Reviews

474 of 474 reviews
Sort by:
Jonathan
Jonathan
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 12/3/2024

Growth Toolkit For Sales

We're happy customers of Hubspot Sales, using them over 5+ years for the business, and over a decade personally through different organizations. There's a lot of training resources even for small business owners looking to streamline their sales team.

Pros

We've been using Hubspot Sales since it was just a Chrome extension for Google Workspace, and they've done a great job of expanding features. Other companies have tried to enter the space but have either shutdown or killed of sales enablement features. Sales team love HubSpot over SalesForce, and new hires are always happy to learn it's part of our sales tech. Great user interface!

Cons

Before they had any of the extra features Gmail was the only way to integrate, but that was years ago during their startup phase. Now, it's a powerhouse that lets our team record how we are communicating with our leads. Just wish we had some customization on that front, not everyone uses WhatsApp, but activity happens all over for online businesses.

Alex
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 21/12/2024

HubSpot is one of the best CRMs for SMEs

HubSpot as a business is excellent. Helpful and friendly they are great to deal with. For day to day it is a great product. It will take a long time before you hit up against limitations with HubSpot.

Pros

It is quick to setup and you can use it for free initially. It is one of the best CRM options available for a small or medium business.

Cons

There is a lot of setup if you want to make use of many of the features. If your business is mid-sized and you have complex requirements for sales (eg. lots of software add-ons) you may not be able to connect what you need easily to HubSpot.

Alternatives Considered

Pipedrive and Agile CRM

Reasons for Switching to HubSpot Sales Hub

The automation and workflows were much more sophisticated as well as the option of adding in the other hubs like Marketing. There was much more on offer from HubSpot.
Annie
  • Industry: Alternative Medicine
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
3
Customer Support
5

3
Reviewed on 23/12/2024

Good for what we use it for

It can be a difficult platform to work with. I wish some things were more streamlined

Pros

It has a lot of features and opportunities for both sales and marketing teams

Cons

the platform is always changing, there are limitations to marketing

William
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 16/12/2024

Great tool for sales teams

Overall, HubSpot has been easy to learn (Gen Z salesperson) and adjust to the needs of our team. The community and updates help smooth out what rough edges there are for such a big tool.

Pros

It's simple and powerful. If you want to use it in a basic CRM way, it can do that. However it also has the capability for great reporting, email sequences, automation, and looping in others.

Cons

New updates can be hard to keep up with. A lot of time reporting is best when you use Hubspot the way they designed it. For example with Lead reporting, the functionality was clunky originally so my team built a different workflow. Now they've improved it, so I have to relearn and somewhat redesign our HS.

Andy
  • Industry: Primary/Secondary Education
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 28/9/2024

Much easier to manage sales!

The best part about this has been the activity tracker so multiple users can manage a deal without having to waste time with comms and can provide an upgraded user experience during their sales timeline.

Pros

The ability to manage deals clearly through the sales funnel in a relatively simple UI.

Cons

A lot of default fields that need whittling down to ensure no duplications when setting up custom properties etc.

Reasons for Switching to HubSpot Sales Hub

Best value for money when looking at features available.
Thomas
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/10/2024

HubSpot Sales Hub has elevated our sales team to the next level!

Overall, HubSpot Sales Hub has been a game changer and helped elevate our follow ups and processes in the sales department to the next level

Pros

Hubspot Sales Hub gives our sales team so many resources to succeed with. The most beneficial one for us is workflows and sequences

Cons

The cost, it's very expensive to add an extra Hub at the Pro level

Pedro
Pedro
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/10/2023

Best CRM for Startups

As a marketing person, this is the best CRM to use.

Pros

If you are a Startup, hugely recommend using Hubspot.It is a 100% customizable software to your liking without needing third party intervention. You can do everything In House, unlike Salesforce.Using custom Pipelines, properties and workflows, you can really go deeper with your enablement for the pipelines.

Cons

It could be better in terms of forecasting. That's a thing Salesforce does very well and Hubspot lacks in that department.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to HubSpot Sales Hub

Salesforce is too expensive and also it's not as customizable as hubspot
Fernando
Fernando
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 25/8/2023

SalesHub is the must tool for companies looking to centralise their customer journey and scale

We migrated from Pipedrive, RD Station, Intercom and Asknicely to keep the entire lead/customer history/journey in just one tool and Hubspot is awesome for providing adding a lot of value to the company.

Pros

Easy to useUX/UI is greatCustomer support and community helps a lot on day by day doubts and problemsAll leads/customers history/journey in just one system

Cons

Can be improved with AI to provide more valuable insights Lacks of native integrations (no paid add-ons) with tools that almost every company uses like Whatsapp, LinkedInData analysis could go far to more complex data analytics, dashboards and insights

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing HubSpot Sales Hub

Hubspot is capable of concentrating different datas from different features if you combine more modules so we replaced 3 ou 4 tools to Hubspot and our data was centralised there making it easier to understand and improve customer journey

Switched From

Pipedrive

Reasons for Switching to HubSpot Sales Hub

Hubspot is cheaper, more modern and easier to use
Dawn-Marie
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
3

5
Reviewed on 17/1/2025

HubSpot Pro's and Con's

I use HubSpot daily but find that my activities are limited by the chosen plan.

Pros

HubSpot allows me to collect and track new leads. Following the lead progression is simplified and intuitive.

Cons

Pricing for additional services can be prohibitive.

Maxi
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/1/2025

Best tool for CRM

Pros

Very user-friendly, the dashboards and integrations are really easy to use and provide a great overview of the sales pipeline.

Cons

Basically every automation feature comes with high additional costs.

Miodrag
Miodrag
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 23/2/2024

It is very easy to use!

Overal very positive experience! The support and articles you can find online for guidance are limitless!

Pros

It is user friendly, has its flow and very low learning curve for those who are using it for the first time

Cons

Sometimes it is not that easy to catch if it fails to associate an owner for example, sometimes you simply have to dig through the data

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/10/2023

Best All Round CRM

Pros

-Very easy to setup
- Very easy to implement and train users
- Modern Intuitive Interface
- Very customizable to fit your needs
- Support is 10/10

Cons

- So far nothing stands out, I have used Sales Hub 5+ years and it's always my top pick for a CRM.

Christine
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 21/12/2023

Revolutionize your sales strategies with intuitive pipelines and smart automation

Hubspot sales hub has been a great cornerstone that has enabled us to accelerate sales and effectively track leads. The analytics it provides us with, have been valuable in helping us to make data driven sales strategies.

Pros

The robust deal pipeline feature enables us to get a holistic view of our sales processes. It has extensive lead scoring capabilities that help us to identify and focus on promising leads. The indepth sales analytics are key to planning and refining our sales strategies.

Cons

More advanced email template designs for specific sales scenarios would be a welcome addition to this tool.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/8/2023

Great way to accelerate your sales

Pros

It is a fantastic product that helps our sales team to keep all the opportunities tracked, review the pipeline and improve our chances to convert sales. It also connects fantastically with the other HubSpot products which helps the whole company.

Cons

It is a complex tool (it has to be!) with lots of functionality, but HubSpot's account managers are really helpful and they have a great online directory for help

Jeremy
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/6/2023

I have to say, this Sales CRM is fantastic for multiple purposes.

I'm absolutely thrilled with HubSpot Sales Hub because it truly enhances the efficiency of my sales process. One of the features I adore is how it seamlessly integrates contact information across all its hubs. It's incredibly valuable to have a clear and comprehensive view of the entire contact development journey.

Pros

HubSpot is a game-changer when it comes to tracking deals and sales opportunities. The flexibility it offers in managing and monitoring sales is remarkable. Not only do I use HubSpot Sales Hub for my professional job, but I've also embraced it for my personal business. It has proven to be an invaluable tool in both aspects of my professional life.

Cons

I have noticed that the cost of operating the current feature set is relatively higher compared to some of the rival solutions in the market.

Umay
  • Industry: Computer & Network Security
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 30/4/2024

Efficient - Effective. Gets the Job Done

Pros

Among its strengths, its seamless integration with our CRM system is noteworthy, along with its helpful automation features that significantly enhanced our sales workflow

Cons

complexity of certain features, which could be simplified for smoother navigation.

Josiah
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
4

4
Reviewed on 26/4/2023

Great product for sales and contact development

We enjoy HubSpot. I like how it integerstes easily with many other apps and platforms.

Pros

HubSpot is easy to implement and very easy to manage on a day to day basis. This product offers very helpful insights into my contacts and how they interact with our content and communications.

Cons

I feel like HubSpot is a little stingy on the features they offer at lower price points. They hold on to better features that are too expensive for smaller companies to afford.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to HubSpot Sales Hub

HubSpot was easier to use and implement.
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/3/2023

Why HubSpot Sales Hub is a MUST

I have had a wonderful experience with Sales Hub. Its functionality across all hubs is the biggest draw for me. I work mostly between Sales Hub and Marketing Hub and therefore did not want separate tools to manage everything. The pricing is less than other tools with far more ease of use, functionality, and seamlessness across hubs. Great for both startups and enterprise

Pros

I love that HubSpot Sales Hub allows for a more efficient sales process. Having contact information available across all its hubs is so important to clearly see the full development of a contact.

Cons

Have more fleshed-out integrations. Though it may not necessarily be due to HubSpot itself, the few additional integrations I do need could use more functionality.

Anushka
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Monthly for Free Trial
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 26/8/2023

Making deals and tracking made easy

It is a great platform for sales engagement, tracking and a lot more.

Pros

1. User interface is really good and attractive.2. Helps to close deals in a great manner.3. Helps manage the sales of the team.

Cons

1. There are occasional bugs and glitches in the platform.2. The pricing of the subscription plan was high for me.3. Does not let me change my subject head.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 9/2/2023

Integral Tool for Successful Sales Pipeline Management

Pros

The basic structure out of the box was good for initial setup, yet it allowed for customization for some particulars we needed for our process. Integrations with other platforms was a critical need and these existed and have been improved over time. Allows for highly effectively pipeline management, task management, prospect communication, and knowledge repository.

Cons

There are some nuances that make the solution clunky like the email template builder and the custom analytics dashboard designs.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 2/2/2023

HubSpot Sales Hub Review

Pros

I liked this tools because anybody who have not used this tool can easily learn in couple of days - Ease of use

Cons

Sometimes its fails to sync the leads properly with the CRM and it causes the misalignment b/w CRM and HubSpot

Luisa
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 28/2/2023

Good CRM

Pros

The fact that we have many videos that support our training.The operation on hubspot is easy of use, since we can customize it to our operation.It's an easy way to have a clear vision of our pipeline, allowing us to forecast and giving us tools to support our strategic planning.

Cons

I wish hubspot could integrate with LinkedIn, so we can track the approaches we do via that channel.

Victoria
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 4/3/2023

HubSpot Sales Hub review

Pros

The application makes it possible for you to records calls. You can also see who's calling and obtain all the neccessary context with the caller ID.Whenever a contact opens your email, you will be notified right away.You can access insights whenever you need them

Cons

When you don't use it as an all purpose tool, it isn't particularly effective.

Sarah
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/2/2023

Excellent Software

This is good for smaller companies but may not be efficient for large ones.

Pros

This is a very easy way to keep a record of the activity of myself and other recruitment consultants.

Cons

Sometimes when other recruitment consultants are using this software they are producing a copy client.

Marco
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
3

3
Reviewed on 12/2/2023

Hubspot is cool

Helped us to store info but haven’t really gone further

Pros

We like the data entry. We like using it to store info on our biz contacts

Cons

A little confusing and we don’t always use it as a result

Kayla
  • Industry: Information Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
3
Customer Support
3

3
Reviewed on 6/2/2025

Great for Sales Efficiency

Overall, it’s a solid tool for streamlining sales processes and keeping everything organized, but it can get pricey as you scale. I also think there needs to be a better way to integrate the business card scanner.

Pros

The integration with our CRM and automation features makes tracking and managing leads super easy. The email templates and sequences also save a ton of time.

Cons

Some of the more advanced features are locked behind higher-tier plans, and reporting could be a bit more flexible. Also, Business card scanner is not integrated in an easy way.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing HubSpot Sales Hub

Hubspot has more capabilities to measure the reporting and sales activities

Switched From

Microsoft SQL Server

Reasons for Switching to HubSpot Sales Hub

The cost was the major driver of this product
James
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
2
Ease of Use
5
Customer Support
4

4
Reviewed on 13/5/2024

Hubspot Admin Review

Very good system, is great for a start up company looking to build their sales and marketing processes and will serve you very well.

Has everything you need to hit the ground running and I can’t fault it for what it does, it just isn’t scalable long term for sales in my opinion.

Pros

Hubspot compared to other tools is extremely digestible, user friendly and visually easy to navigate.

It provides all the necesssry tools to create a great CRM database for both sales and marketing activities.

Compared to other market leaders, it excels in its marketing outputs, having some of the easiest automations and workflows to reach your customer/prospect base, and makes it easy to control how you are contacting.

Activities are displayed on timelines giving great insights into what’s gone on with your accounts/contacts

Cons

The level of customisation and functionality on the sales side is lacking compared to other providers such as Salesforce.

The workflows have less capability to manipulate and work the data in the system, and although the layouts are user friendly, there is a lack of customisation that makes hubspot unique to your company and ultimately scalable for long term use

Himaanshu
Himaanshu
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 6/2/2025

It's a comprehensive Sales Tool

Overall, it has been a great experience using it as it has eased our manual task.

Pros

We really like all in one sales feature to manage our clients' details and automations.

Cons

The cost is on higher side, and it takes time to understand functions.

Shaquib
Shaquib
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 23/6/2024

Serious for tracking prospects? Look no more!

Was looking for a tool to understand cold emailing and I am glad I found Hubspot. The free version gave a lot of valuable options to begin your mastery over lead management.

Pros

Easy to find, Easy to syn between PC and mobile, Has a minor learning curve that you'll get used to soon. Makes tracking engagement a breeze to begin with an understand which leads to focus on.

Once you get it up and going, You would not need a different tool!

Cons

Takes time to get used to initially, Took a few tutorials here and there.

Tomi
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 5/8/2024

Happy User

I've used HubSpot for years and I'm still very happy with it! With the other Hubs among Sales Hub, HubSpot is the best available tool.

Pros

The HubSpot Sales Hub is my go-to product for managing my own sales and those of my sales team. The general board view with customizable sales stages (and win probabilities) give a great overview of the sales funnel.
The cards shown in the board view can be partly customized too - to show eg. MRR and one-fees that are closely linked to our products.

Cons

Maintaining the deals in HubSpot (or in any other CRM) still takes effort. The Gmail/email integration helps much to have all emails tracked, but for me at least the CRM doesn't always feel like the part where I handle all client cases - it's a system where I need to track things. Adding Traitspotter (to see client personality insights) changed this quite much already, but it still feels like extra work to enter stuff in CRM.

Brittney
Brittney
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 27/9/2024

Simple sales tool

Simple and easy to navigate. There are support tools out there and there is so much you can do.

Pros

It worked well for keep track of our client and prospect deals. I didn’t run it as an admin but felt it was simple to use and understand. They had some great reporting features too.

Cons

I feel like there was probably a lot more features I could’ve used but didn’t or haven’t yet. There’s just a lot of features.

Brandon
Brandon
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 3/4/2024

An excellent all-inclusive sales tool

Streamlines the entire customer journey, from initial contact to ongoing loyalty. Mail tracking is another benefit. Instead of checking each factor individually, you can get a comprehensive report that looks at them collectively. You can do a lot of useful things, like close deals, customize email campaigns, and make direct phone calls from Hubspot.

Pros

It retrieves the information immediately after I enter the company's website, so I don't have to repeat myself. It takes care of everything after we set up the email broadcast sequence; All we have to do is finish the job. Not only does it allow us to monitor all of our potential clients, but it also makes our daily contact much less stressful.

Cons

In certain cases, Hubspot will mark the email as invalid, causing a bounce.

Katie
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 4/12/2023

Reasonably-priced and dependable CRM solution for our clothing business

Hubspot has been a huge boon for our sales side. We usually only get two or three hundred contacts a month, and it works great and is reasonably priced for that scale. It gives you the ability to benefit from stuff like pipeline management, automated workflows, and sales sequences which add up to dozens of hours saved each month which has more than justified its costs for us. I'd definitely recommend Hubspot if you're looking to systematize your sales operations and manage everything all form one place.

Pros

1. The automation capabilities are out of this world. We've set up workflows for initial emails, follow ups, stage movements, task updates, you name it. It saves you endless hours from having to do everything manually.

2. The pricing tiers for small businesses are a lot higher than the other tools we tried. You can still fully enjoy its benefits without having to pay a lot more than we were ready to.

Cons

It would be good to have some of the integrations improved more. We use the Surveymonkey integration to collect feedback but it can only collect and log responses from surveys, we'd als love to be able to send data to HS automatically from the submission tables.

Alternatives Considered

Less Annoying CRM, Zoho CRM and Pipedrive

Reasons for Switching to HubSpot Sales Hub

Hubspot had a lot more advanced features especially in terms of CRM-level stuff like a wider range of properties available and better pipeline customization options. And the pricing was also pretty reasonable compared to the other options.
Verified Reviewer
  • Industry: Photography
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 3/4/2024

Hubspot is an industry standard solution that grows with your business

Pros

Hubspot provides all the core tools and functionality right out of the gate to ensure sales teams have what they need to get started. If they want to expand Hubspot's capabilities, they can subscribe to additional features such as their marketing tools. This gives businesses the ability to pick and choose what features they need to help control cost.

Cons

Hubspot gets more expensive with the more features that you need. It ends up costing more than comparable sales tools once you've started to add on features.

Garlasco
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/3/2024

Creative Approach for Sales Support

The experience with HubSpot Sales remains helpful, and we increase our sales volume due to the assistance offered by the software.

Pros

The software issues an excellent CRM, which is interconnected with a sustainable sales intelligence platform.

Cons

The competent lead managing approach helps companies manage all the relationships in a company.

Josefina
Josefina
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/5/2024

It is by far the best CRM and More app

It is the best app, love it and love the trainings

Pros

Nobody should get a CRM without trying out Hubspot first, it is by far the best one.

Cons

nothing to not like, they do everything OK

Aaron
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/10/2023

HubSpot is a Great Partner

I'm very pleased and am perpetually promoting the platform to other company owners.

Pros

Ease of use, tons of support materials, the HubSpot team reaches out proactively to see if you are utilizing the product to it's fullest (hint - you're not. I don't care how much time you put into optimization - this is a super feature-rich product and it's hard to use everything).

Cons

I don't like that I don't have either the time to really dedicate myself to optimizing the tools or the staff to assign that project. It drives me nuts that there are so many aspects of the software I don't have time to fully understand even though they provide TONS of materials to help.

Grace Naneth
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/8/2023

Hubspot - Your all-in-one CRM solution platform

Having a single platform in performing all my tasks from prospecting, sales pipeline, contact management, daily reports, analysis and all is just beyond what you can get from hubspot. It also has hubspot academy that you can learn so much from. What else can I ask for?

Pros

What I love about hubspot is it gives you everything you need within the platform. It's UI is very user-friendly and so easy to navigate. It is easy to integrate with VOIP.

Cons

I haven't had any issues with my use of Hubspot.

fka runo
  • Industry: Business Supplies & Equipment
  • Company size: 501–1,000 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 9/11/2024

Digital Transformation Expert

My experience with HubSpot Sales Hub has been mostly good. It helps us keep track of customers, follow up, and organize our work better. The CRM is easy to use, but some tools take time to learn. The reports give helpful info, so we can see what’s working. The only problem is the price – it can get expensive as the team grows. Even with this, it’s been useful for our sales team and has helped us work more efficiently.

Pros

HubSpot Sales Hub keeps everything organized, and email tracking plus automation make follow-ups easier. The reporting is useful too, though there’s a bit of a learning curve. Overall, it’s added real value to our workflow."

Cons

HubSpot Sales Hub offers solid tools, but the pricing can be a real barrier for businesses in developing countries. As teams grow or need more advanced features, costs can increase quickly, which can be challenging for small and medium-sized businesses with limited budgets. A more flexible or localized pricing approach could make the platform more accessible in these markets.

Walter
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/8/2023

I personally think this is one of the best CRMs.

I love it!

Pros

Hands down best CRM for startups for any business. HubSpot offers a lot of features and is very easy to learn quickly and start selling without having to slow down your sales process.

Cons

The biggest drawback is cost. It could become expensive to add other features.

Alternatives Considered

Pipedrive, Salesforce Sales Cloud and monday.com

Reasons for Switching to HubSpot Sales Hub

We were able to test it out free with two users to see if it was a fit for us. The ease of use and in the beginning it was the right call for us.
Bolortuya
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
3

5
Reviewed on 6/12/2023

HubSpot review

Pros

HubSpot Sales is truly a hub for all sales from leads to closing a deal. It can house thousands of leads and customers allowing us to have all of our customer lists on one place which allows easy tracking and pulling relevant data. Also, we can create various sales reports to track KPI's.

Cons

HubSpot can be expensive if you buy all the different accesses and if you have a large team, seats can get more and more expensive.

Lindsey
  • Industry: Research
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
0

4
Reviewed on 10/2/2025

Gets the job done

Pretty good, although I feel like there could be some improvements.

Pros

We were mandated to use HubSpot in my previous sales role and I fund it to be pretty useful.

Cons

I thought it was tough to copy marketing collateral from one client campaign to another.

Finan
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 30/4/2024

The Ideal Sales Tracking and Enablement Solution

Pros

When it comes to managing sales tracking and enablement, HubSpot Sales Hub has all features we need.
It also features some helpful CRM features

Cons

Well HubSpot Sales Hub has sufficiently met needs.

David
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/8/2023

More Flexible, Versatile and Cost Effective CRM

I think this is an awesome crm, especially for smb sales.

Pros

HubSpot pretty much does everything, it's like salesloft and salesforce in one. All the features for contacting leads, customers and making tasks and tracking mission critical business info is great.

Cons

The reporting and forecasting features might not be the best compares to other options, but we didn't get too far into the weeds here.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to HubSpot Sales Hub

Hubspot was more cost effective and flexible compared to the top alternative(s).
Elza
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/10/2024

Positive impact on the business

Up to now, I may say that I'm super gratified with HubSpot Sales Hub. It has increased my productivity and facilitated my day-to-day.

Pros

I really enjoy its intuitive interface which makes my management job pretty easy.

Cons

I would say that it could be less expensive.

Craig
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/6/2023

Hubspot is your only choice

It is the easiest to use and most robust product in the marketplace. Porting to it from Salesforce was like having a weight removed from my chest. No more consultants or programmers required to effectively run my business. If i need something done, I can 99% of the time make it happen myself. If not, Hubspot support is super helpful and responsive.

Pros

Hubspot outperforms everyone else in the marketplace based in ease-of-use and ability to customize.

Cons

Honestly, I don't think there is anything to complain about.

Trevor
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 6/6/2023

Good CRM, Good support team

Overall, happy with Hubspot. We can interact with each other within the CRM as to not step on each others toes. We came from a different CRM and it turned out to be a great choice.

Pros

I like the ease of the program. It helps me stay on track, I love the daily sales task reminders. The email integration is nice so that I can track emails outside of the CRM as 90%^ of my day-to-day is done through my business email. Lots of good attributes to keep a sales person on task.

Cons

It can be a little confusing at times when setting a sales flow. There are a lot of steps not required in my industry so they can kind of get jumbled, and dont always relate to the steps that I need to take for freight allocation with new customers.

Courtney
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
4

3
Reviewed on 1/12/2023

Useful lead management

Overall we are happy with HubSpot Sales Hub as it works much more efficiently than the system we used before.

Pros

HubSpot data automatically sends to our platform so we are notified of updates right away.

Cons

Searching for leads and finding notes on specific leads is difficult to find.

Cristiano
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/8/2023

The best option for CRM SOFTWARE

In my case, it is like this when you don’t have any ability with CRM you can learn very very fast and how to develop a system for your company.

Pros

It is great because you have a clear vision about. What are you gonna do and it is easy-going to handle!

Cons

It is like a one stop shop place!When you don’t have any background with CRM they have a good options for you to develop at whatever you want.

Amber
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/10/2023

Amazing!

We have been using it for just over 6 months now and like it so much better than other CRMs we've tried. Worth it for the price!

Pros

Hubspot keeps all of our customers and leads organized in a way the whole company can understand. Super easy to go in and see who still needs an appointment, who isn't interested anymore, who has signed a contract, etc

Cons

It is pricier than most other CRMs, but it is capable of handling much more!

474 reviews

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