DataCandy

Pros

I do like how this software works with out POS System (Logivision). It does make it easy for our cashiers to activate and redeem points. Customers like the feature of saving points for future larger purchases.

Cons

Our customers are having a hard time signing up to be able to redeem points. I have used many programs and this seems to be the worst for customer sign up. We do have an older customer base who have a hard time with emails. Most loyalty programs are phone number based. YOu do have to spend more money to change it to that style which I do think is not good.I also am not a fan of having to pay for text messages.

Alternatives Considered

Reasons for Choosing DataCandy

Switched From

Reasons for Switching to DataCandy

Pros

Set up support was amazingly good
Best value for money

Cons

Required Zapier to integrate with QB desktop/enterprise but [SENSITIVE CONTENT]
at Nicejob implemented a very good solution to automate, so not really a negative

Alternatives Considered

Reasons for Switching to DataCandy

Pros

Whatever is good about this software is buried by the fact that this company has been withdrawing money from my account since closing my terminals in August - and it is currently Feb of the following year. Most recently, they have billed me with an almost $500 bill for a terminal that I returned in September. Oh, I keep getting the runaround - "we'll fix this, we'll refund this" and every month or so, there's another unauthorized fee that I have to spend months chasing, and hours on the phone with placating sales people that assure me I'll be refunded to only be refunded months later and then have another $500 fee taken for a terminal that was returned 5 months ago. This has actually come to a point where I am actually considering closing my back account (and dealing with the enormous headache that that would be) in order to have these criminals stop taking money out of my account. Never, never, never would I recommend this company. They actually even asked me how much $$ it would take for me to remove a previous bad review I gave them. When they didn't like my answer, they withdrew another bogus $485 from my account that I now have to chase.

Cons

see above. Or heck, I'll copy it for you here:Whatever is good about this software is buried by the fact that this company has been withdrawing money from my account since closing my terminals in August - and it is currently Feb of the following year. Most recently, they have billed me with an almost $500 bill for a terminal that I returned in September. Oh, I keep getting the runaround - "we'll fix this, we'll refund this" and every month or so, there's another unauthorized fee that I have to spend months chasing, and hours on the phone with placating sales people that assure me I'll be refunded to only be refunded months later and then have another $500 fee taken for a terminal that was returned 5 months ago. This has actually come to a point where I am actually considering closing my back account (and dealing with the enormous headache that that would be) in order to have these criminals stop taking money out of my account. Never, never, never would I recommend this company. They actually even asked me how much $$ it would take for me to remove a previous bad review I gave them. When they didn't like my answer, they withdrew another bogus $485 from my account that I now have to chase.

Pros

Paystone's loyalty and gift card program is extremely easy to use. Integrating into our existing point of sale software was painless, and their support team are an actual joy to work with. From the signing of the initial contract to the execution of our first loyalty transaction, Paystone held our hands to ensure that it was a seamless process. With constant updates to the software, new features are always being released, allowing us to stay fresh and relevant with our customer base.

Our top 5 features:
1) Real-time security and fraud prevention
2) Branded customer loyalty and gift card portals
3) Customizable merchant dashboard
4) Flexible options for loyalty earn & burn
5) Multi-tiered Loyalty benefits, allowing us to better reward our most loyal customers.

Cons

We would like to see a deeper integration into the POS for inventory items.

Pros

Very user friendly even for the technically challenged staff

Cons

there was nothing really that bothered me

Alternatives Considered

Reasons for Choosing DataCandy

Reasons for Switching to DataCandy

Pros

The gift car functionality is easy to use from loading gift cards all the way to customer redemption. The reports are easy to run and they allow you to easily mine all relevant data, quickly.

Cons

We would like to sell digital gift cards that could be emailed out to our customers instead of having to mail them physical cards. This function is available but seemed a bit expensive for us. That said, we are a smaller operation so it could be priced fairly for the market.

Pros

Competative Price, very helpful sales team to make everything clear, and good service.

Cons

CS take long some times.

Pros

I like that we get paid the next day.Customer Service has been excellent, fault pinpad was replaced immediately.Semi-Integrated with our POS

Cons

The pinpads are confusing and very techy. Setup was difficult.

Pros

The ability to reward my regular clientele, collect contact information for our newsletter and offer a trackable gift card that is easy to use for my staff and clientele.

Cons

The dashboard is not very clear and the fact that it's not a one card fits all is a bit problematic and costly as you need one card for the gift card and one card for the loyalty program.

Pros

The loyalty program is definitely something we found great to encourage our employees do better. This has drastically improved their performance. Quite helpful.

Cons

Paystone should allow their users at least a free trial. Though it's a bit expensive, the user must be given a chance to explore what he is going to get.

Pros

Gift card program is easy to use and a great option for business.

Cons

Daily we are experiencing "not completed" transactions with debit cards and when we re-enter it, our customer may get charged TWICE for their purchases! When this happens, we have to explain to the customer that they will get reimbursed within 1-30 days. This is very frustrating if that customer does not have the funds available and even worse customers think we are intentionally charging them and assume we are stealing from them. I also feel that we are getting charged for every extra "not completed" transaction. I am a small business in a small community and cannot afford to constantly defend my reputation each time this happens. Unfortunately your service/product has negatively affected my daily operations and the damage is done. We are now encouraging cash transactions whenever possible to avoid complications like this. I have contacted customer support and I was told that "it happens" and there is" no solution" for this.

Pros

Easy to use when making a transactions.

Cons

Not much. I didn’t have a wireless terminal to start.

Pros

The system is an accordance with our accounting procedures and very easy to track

Cons

There's nothing that I don't like about this program

Pros

Secure, quick and easy. Customer support amazing

Cons

Maybe working and searching for other banks to be their provider for online business purposes.

Pros

Ease of integration, scalability and ease of use.

Pros

Very easy to use and always technical support available

Cons

I don't know what to say. I'm not a tech persona. So what can I say, but that I like this company.

Pros

Simple and intuitive backend
Connected and integrated to our POS
Simple to use for employees and customers
Good customer support

Cons

New features could be explored and developed.

Pros

Support is very present

Cons

Some technologies don't work with our POS sytem.

Pros

I used Datacandy for two years and it's been amazing. Before then we couldn't track any giftcards that was sold by an employee. Their system really helped to make sure there wasn't any fraud.

Cons

It took us a little while to understand all the options that come with the system, but when you get a hold of it it's great.

Pros

Easy set up; great customer service when registering and setting up account

Cons

It’s too many steps. It should print out either 2 redemption slips for server and customer, or automatically print a redemption and balance slip. Too time consuming to have to swipe again and do the process over again in a busy restaurant setting

Pros

It is easy and very efficient to get gift cards ready. Just a few steps and I can charge or reload gift cards easily. Training new employees to use it is very simple.

Cons

Loading the DatCandy on the device can take a few seconds. When you charge cards or even when customers need to use their own gift card, it is longer than using a Visa or Mastercard.

Pros

Not much. What was sold to me and what is implemented are two different things. Sales makes it sound easy but the implementation support is minimal.

Cons

Not easy to use. Triangulation between the POS vendor and Data Candy / Capstone

Pros

We love the ease of deployment into the office and simplicity of the set up

Cons

No cons this far except a minor glitch of double charges however customer support dealt with it beautifully

Pros

I have definitely gained clients by offering rewards and gift options using Data Candy solutions. Customer support is great. Everyone is so accommodating.

Cons

Unfortunately the gift cards are not integrated with our POS system however integration is coming.

Pros

Your product is very easy to use and the machines look very good

Cons

I find the print out at the end of the day og all transactions are printed very small hard to read

Pros

it is simple to use. The quality of the product is nice

Cons

i think the gift cards are a little expensive. Especially since they are not reloadable

Pros

The cloud-based software is easy to use from both an administration side and for the end user. The integration was seamless and fast with our POS system.

Cons

Overall it's one of the best Gift/loyalty software we have used, and have yet to find any issues with it.

Pros

User friendly for both the administrators and customers

Cons

Not much initial instructions for people that aren’t tech savvy

Pros

It's inexpensive, and works well.

Cons

I don't like having to go into an app on my merchant machine to do anything with gift cards.

Pros

Paystone is a nice product, easy to develop, easy to use in daily basis.

Cons

Customer service is good but for some activities, it can take time to have a reply.

Pros

Great product. Easy to work with pick up

Cons

Nothing I can’t complain. Very happy with what I have

Pros

-Easy to use-The ability to brand the gift cards

Cons

-not easy to integrate with eCommerce-a bit pricey for purchasing new gift cards

Pros

Easy to use! The team is swift in answering any questions or concerns and always provide peace of mind. 10/10!

Cons

Nothing so far! It’s been a great product and service!

Pros

ease of use, customer friendly, clearly written

Cons

Very poor service, very over-priced, penny pinching company

Pros

- Customer support
- Personalized gift card
- User-friendly

Cons

- Dashboard needs to be enhance
- Reports and dashboard are too simple (not enough statistics and configuration)

Pros

Easy functionality. Integrates easy with our current system.

Cons

None at this moment and present time that we currently live in.

Pros

Great customer support, easy to use. Easy to order gift card and customize them. Great quality gift cards.

Cons

Function and report in dashboard needs to be improved. DataCandy needs to add more report function on dashboard. The search function must be improved.

Pros

The simplistic and colorful interface is easy to read, you can go as in-depth with the data as you want, multiple pricing options

Cons

I wish that there was a mobile or tablet app, so it would be easier to access or connect to

Pros

The gift cards are easy to integrate into our system.

Cons

The setup can be confusing to use. It's a little difficult to remember all the functions.

Pros

Easy to work, customer like those card .

Cons

Nothing, everything is ok, there’s nothing to complaint

Pros

easy to apply and inexpensive with every low interest rates

Cons

Availability for certain customers are difficult and takes some time to get approved.

Pros

facile d'utilisation. transfert et gestion simple

Cons

il est difficile pour moi de connaitre le montant total que nous avons en crédit sur nos cartes

Pros

nous utilisons les cartes cadeau et c'est très facile d'utilisation autant pour le personnel que pour le client

Cons

rien, mais j'aimerais avoir une discussion avec un membre de votre équipe pour m'expliquer ce que nous pourrions faire de plus