--- description: Review of CareDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CareDesk | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Patient Scheduling Software](/directory/4470/patient-scheduling/software) > [CareDesk](/software/221314/health-desk) # CareDesk Canonical: https://www.softwareadvice.ie/software/221314/health-desk > If your patients are waiting on hold, navigating phone trees, or giving up and calling someone else, CareDesk by Keona Health is built to fix that. CareDesk is the AI-powered patient access platform for hospitals, health systems, and large medical practices that need every patient call to end with the problem solved. Not transferred. Not deflected. Completed. Kara, our AI voice agent, answers patient calls 24/7 and completes 50%+ of interactions autonomously through natural conversation. She schedules appointments, handles billing inquiries, processes prescription refills, verifies insurance, and routes clinical concerns. When a call needs your team, Kara hands off with full context so patients never repeat themselves. DeskAI gives your agents and nurses real-time decision support. New schedulers become productive in 2 days instead of 6 weeks with 99% accuracy. Practice Intelligence 360 enforces your scheduling rules, provider preferences, and access protocols automatically. Real results: 99% right appointment, first time. 95% call completion rate. 85% scheduling automated. 125% increase in calls per agent. 15M+ clinical calls processed. 50+ EHR integrations. Live in 2.5 days. Outcome-based pricing. > > Verdict: Rated **4.8/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 5 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Keona Health ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Please contact Keona Health for pricing details. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - AI Copilot - Access Controls/Permissions - Alerts/Notifications - Appointment Management - Appointment Scheduling - Audience Targeting - Automated Scheduling - CRM - Calendar Sync - Call Centre Management - Campaign Management - Care Plan Management - Charting - Client Database - Client Management - Confirmations/Reminders - Contact Management - Customer History - Customisable Branding - EMR/EHR ## Integrations (8 total) - AdvancedMD Telemedicine - Amazon Connect - Avaya CPaaS - Dynamics 365 - EPIC - Google Maps - RingCX - Twilio ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Patient Scheduling Software](https://www.softwareadvice.ie/directory/4470/patient-scheduling/software) ## Related Categories - [Patient Scheduling Software](https://www.softwareadvice.ie/directory/4470/patient-scheduling/software) - [Telemedicine Software](https://www.softwareadvice.ie/directory/4564/telemedicine/software) - [Appointment Scheduling Software](https://www.softwareadvice.ie/directory/4731/appointment-scheduling/software) - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [Healthcare CRM Software](https://www.softwareadvice.ie/directory/393/healthcare-crm/software) ## Alternatives 1. [Klara](https://www.softwareadvice.ie/software/104069/klara) — 4.6/5 (211 reviews) 2. [Carepatron](https://www.softwareadvice.ie/software/241061/care-patron) — 4.4/5 (843 reviews) 3. [DocVilla](https://www.softwareadvice.ie/software/246945/docvilla) — 5.0/5 (74 reviews) 4. [CheckinAsyst](https://www.softwareadvice.ie/software/264902/checkinasyst) — 4.4/5 (47 reviews) 5. [Dialog Health](https://www.softwareadvice.ie/software/257003/dialog-health) — 5.0/5 (62 reviews) ## Reviews ### "Improves Patient Care and Practice Operations" — 5.0/5 > **Wesley** | *21 December 2020* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Enhanced functionality in comparison to other vendors Very customizable to meet needs of practice Easy to use admin tool makes updates simple and easy allowing flexibility and nimbleness Intuitive user interface Great engineering team - easy to work with > > **Cons**: Scheduling protocol builder tool could be more intuitive and less time consuming to set up > > Health Desk is an incredible product that has allowed our practice to completely streamline incoming clinical triage and patient scheduling. Standardization of triage and complete transparency and visualization across the practice into all incoming clinical calls has drastically improved documentation quality and allowed us to attain our our best practice of a return call in under 30 minutes. The Health Desk scheduling component has revolutionized the way we schedule patients - the hundreds of scheduling rules for our women's health multispecialty practice with varying complex service lines and 44 unique providers that used to be in a 170 manual are now literally built into the Keona Healthdesk platform - we've reduced our onboarding time for new patient coordinators by over 70%. Health Desk takes care of the rules, reducing scheduling errors, and allowing our patient coordinators and staff to focus more on the customer experience during calls. Most recently we launched a patient self scheduling version of Heatlh Desk - Keona PSS. This patient facing version has increased the number of appointments patients schedule themselves on line while improving accuracy and efficiency. ----- ### "Why I prefer this product" — 5.0/5 > **Cindy** | *20 December 2020* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Being able to customize the protocols for both scheduling and triage are extremely important to our business, as we continue to work to listen to our providers and match their needs for support with the product, better insuring that we are always working towards providing a superior patient experience. > > **Cons**: You do have to think through how the information will eventually be recorded into the patient's chart. Each question that you add to your protocol can definitely impact that. > > We have been using their products for more than 5 years and have been very satisfied. Downtime has been minimal and they have been great partners in thinking through better ways to use the tool. ----- ### "Extremely helpful" — 4.0/5 > **Nicole** | *15 July 2024* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: What I like most about Health Desk is the service it provides to staff. > > **Cons**: There is not much i didn't like about Health Desk. The system overall functioned very well. ----- ### "Keona Health Desk" — 5.0/5 > **Angel** | *23 December 2020* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The software provides our call center staff with step by step questions to obtain accurate medical information to provide to our physicians. The physicians are able to provide detailed response quickly to our patients. > > **Cons**: The in building process is very in depth and requires a lot of time and attention to building the algorithms. The spreadsheets for the protocols are detailed and take time to adapt to the building process. The administrative side of Keona is very easy to use and intuitive. > > Call center protocols, scheduling protocols, on line scheduling options for our patients. ----- ### "Keona's CareDesk Has Been A Gift\!" — 5.0/5 > **Jenn** | *5 April 2026* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: We have been using Keona for nearly two years. Their platform has enabled us to standardize workflows, ensuring both staff and patients experience consistent, high-quality care. Since implementation, our handle times have decreased while maintaining high levels of patient satisfaction. Additionally, the Keona team is consistently responsive and a pleasure to work with. > > **Cons**: Honestly, nothing. The CareDesk has been one of the most valuable assets we've added to our company, and we couldn't have launched our Triage Team without them. > > Keona’s CareDesk has been one of the easiest platforms to learn and teach to both my Telephone Agents and Nursing Team. We especially value the guided questions and the follow-up educational materials we can provide to patients after each call. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/221314/health-desk) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data