UXtweak

Pros

We really like 5 Second Tests and Preference Testing features.

Cons

We didn't find anything we don't like, but we use the session recording feature the least, but it's mostly our fault.

Alternatives Considered

Reasons for Switching to UXtweak

Pros

The amount of research tools UXtweak offers and how powerful they are when used back to back.

Cons

As I don't enjoy reading a lot I would really appreciate video tutorials for all the features they offer. Apart from that, I had no problem.

Alternatives Considered

Reasons for Switching to UXtweak

Pros

We've been looking for a tool that combines all of the UX research exercises we require including usability testing, tree testing, first impression testing etc. Not many UX research tools include this many.

Cons

It can be quite hard to find your way around the dashboard. We had a go at using the usability tool ourselves and found it hard to move between the test screen and the website.

Pros

Fast and simple implementation with GTM manager that I use on a daily bases was without a problem. Variety of features to take a full advantage of all usability testing and UX reseach methods. Great documentation and customer care to find answers to your questions.

Cons

I liked everything about this platfomt but I would recoment some type of tutorial videos - documentation is great but never the less video gets you up to the speed faster.

Alternatives Considered

Reasons for Switching to UXtweak

Pros

RePlay Tasks is the best session recording tool I have used so far. After implementing think aloud protocol and to capture audio feedback of users and crowd feedback - to let users vote on ideas of others it became my go to option for user t testing and UX research.

Cons

They are implementing new complex features quite often and I dont have the time to read about them and test them out.

Alternatives Considered

Reasons for Choosing UXtweak

Switched From

Reasons for Switching to UXtweak

Pros

Is a very intuitive tool, is easy to follow. I created tests very fast and I was able to share them easily with my team before launching. Then once I gather data I was able to download the raw answers, and a complete analysis as well. very helpful and easy to interpret.

Cons

Sometimes it was buggy when I was creating certain tasks.

Alternatives Considered

Reasons for Switching to UXtweak

Pros

Love having all possible UX tests in one place! So I have my Figma prototype tests, website tests, surveys, and card sortings all together.Plus the new feature of the own participant database allows me to have a decent user CRM that I can use for my tests.And a special kudos goes to the randomisation features everywhere, so I know that the order bias is controlled in my tests.

Cons

Sometimes the interface of it could be not 100% intuitive, so you need to invest some time in exploring the tool.

Alternatives Considered

Reasons for Choosing UXtweak

Switched From

Reasons for Switching to UXtweak

Pros

UXTweak's best feature is its intuitive interface and ready-made tools which save tons of time while designing UX test. All the built-in animations and page transitions were welcomed by the participants of the focus groups I organised. So, it is not only helpful for me as a researcher, but also for the people who take the tests. So far it is the best UX tool I ever used.

Cons

The layout of the dashboard might be unfamiliar at first, but after setting up a couple of test you get used to it and everything fall into place. Further, their support team is super helpful. There is live chat option, as well as the contact form. They got back to me in the same day with tons of tips and solved all the problems I had.

Pros

The fact that it offers a free plan as well as generous discounts for nonprofit organization. This allowed me to take advantage of professional research tools even though we do not have a budget for them.

Cons

I needed to run a simple card sorting excercises and some surveys to collect feedback. The platform offer a lot of options I didnt need, so it can be a bit overwhelming at first.

Pros

UX Tweak is a powerfull tool that helps my company testing the new site structure. Its easy to use, and the analysis tool helps us find the right solutions.

Cons

Overall UX tweak deliver everything I need for site structure testing.

Pros

It's packed with multi-functionality in a single package. Allows you to conduct multiple different test within just 1 subscription.

Comparing with some of the top competitors out there, UXtweak does not shy away with the features that it has and it's super easy use with a very user friendly and intuitive way that you can jump on it in no time.

The fact that someone who's primary focus is UI and being able to pick this out and started to jump on using it is quite impressive. It really shows the dedication the team has put into designing this product

It supports user being able to conduct test on mobile and desktop. This gives user that freedom to freely conduct from different access point. Both platform testing is well designed and not an after thought

Cons

PDF export is a bit meh. The web portal gives user so much more information in a much nicer way. I did this for testing purposes but in real life senario I would be manually doing screenshots of each different pages than actually using this feature as it's just not comprehensive enough and more difficult to look at.

Some of the feature is a bit hidden and needs to take time to snoop around. I think there can be improvements made to have a even better UI/UX. such as the left hand side nav taking a lot of space, or the tabs within a project is also taking a bit of space so leaves a small room for the actual data you've collected. There's a full-screen button but it takes away the additional stuff so I would say it's a bit unfortunate. )but as it is right now it still beats majority of product on the market)

Although the tree/card sorting allowed user to be using both mobile and desktop, there isn't a way to filter the result. sometimes it might be good to understand if that has any impact for user's result. there might not be any for a test like this

Pros

It’s remote friendly and intuitive for most users. The card sort is well mapped to an in real life experience of such a task. My card sort existed of 65 cards, which is not really recommended to use by UXtweak, but it was still possible for the testpersons to get an ok overview of the carpets to sort and the categories the made. The list of cards to be sorted force them to interpret one carpet at a time as they have to drag them over in categories. This might not have been carried out as thorough in real life scenario.

Cons

Due to my amount of cards, the analysis tools where confusing to interpret simply because of the big amount of data. Moreover would it be nice with some more analysis tools such as MDS - multi dimensional scaling. Which I could have benefitted from.

Pros

I was impressed by the customer support I received. I emailed the company with a question regarding the tools and services offered. I received a response within hours from [SENSITIVE CONTENT]. The response was very thorough and helped me learn more about what UXTweak offers. I even got a response to a follow-up email during the weekend, which was an unexpected and pleasant surprise!

I like that you can see demos of each tool, so you get a real view of how the data is presented.
Instead of just reading what the tool can be used for, you can actually interact with the demo and pretend you conducted the study, such as replaying recordings and filtering participants.

The Session Recording tool was easy to set up, even though I’d never done website tracking before.

Cons

The toolbar at the side of the dashboard is unclear for a new user like me, who hasn’t yet memorised what each icon means. The icons all look very similar: they are all the same colour, and most of them contain the same shapes (rounded squares), which makes it hard to distinguish between them. It’s difficult to know instinctively which button to click on because they don’t have labels. The name of the tool is not revealed even if you hover over the button. It’s only after you click the button that a pop-up window appears and reveals the name of the tool. It took me a while to learn this because I did not think to click it: my instincts told me that if I clicked the button, it would take me to a different page.

There is some lag between a website visitor and when the visitor is recorded in UXTweak.
I discovered this when I was testing my study. Whenever I visited my own website, it would take about 10 minutes for my visit to appear in the analysis section. At first, I thought that the study wasn’t recording data properly, which made me anxious.

Session Recording: It would be even easier to set up if there were some instructions describing how to install the snippet.

Pros

I used Uxtweak for card sorting. Before using UXtweak, I researched and tested many different platforms, however, only UXtwek met my requirements. I liked the flexibility that it offered. It allowed me to include statements in two languages on the cards, which was an essential requirement for my research project. I needed to obtain open, multiple sorts from each participant and the platform made it easy to design. It is a great tool for big-scale and small-scale research projects.
The customer service was excellent too. Communication was easy, and the staff was very competent, supportive, and friendly.

Cons

I do not have anything negative to say about this product. My only comment would be that the process of sorting can be a bit more technically difficult to do on a mobile device for some participants. It is doable but needs some practice. It is not an issue, but it is something worth explaining to research participants.

Pros

I mostly used session recordings due to advanced filters they have. Their "SmartSearch" - filters allow you to find out every events users took on your website without the need to set anything up beforehand. This means you will be saving a ton of time when reviewing results and searching through user recordings. You can track events and find out how they influence each other or generate click, scroll and move heatmaps on demand.

Cons

Only thing that bugged me is that new features get roled out often and I could not keep track with it.

Pros

I have used the Tree Test functionality. It is really quick easy to set-up a study. Very user-friendly interface. And the results are well presented, easy to analyse and have great visualisations. It made it very easy to present results to our stakeholders. Absolutely loved it!

The support over chat was fantastic - very responsive and helpful.

Cons

I don't have anything negative to say about the tool.

Pros

Ease of use and tutorials integrated into the product.

Cons

Still needing to determine any negatives.

Pros

- easy to use
- great features
- great support
- very reasonable price
- easy setup

Cons

- one missing functionality (already being added)

Pros

We have tried UXtweak for our upcoming projects and for existing as well. Features like tree testing and card sorting were easy to use, without the need to study any tutorials or documentation. We have also tried the user testing and recording feature, but not without opening documentation. The results were interesting, we have never tried testing like this before.

Cons

The software is quite complex, so I would recommend adding more hints into the administration (especially in the user testing section).

Alternatives Considered

Pros

UXtweak is simple and easy to use. The configuration is well-explained, easy and yet very customizable. The analysis methods gives both a simple and quick overview as well as a in-depth insight in the subjects behavior and answers.

Cons

Would love to see a pilotstudy function included. That is, the possibility to launch the study temporarily, get some results, look at the data, make some changes in the setup and the launch for good.

Pros

A great advantage of this UX research platform is that study participant dońt need to instal anything, nor upload video, they just complete tasks on the web and you get the information you need. I liked the recruiting solution which allowed me to use real site visitors, so I didn't have to pay for testers. They have a lot of research tools with which I was able to conduct a full-scale usability testing from start to finish. Everything is packed into a straightforward interface.

Cons

There are many features I yet didn't have a chance to use as they seem very complex. I would appreciate short video tutorials to showcase and explain all the features. The thing I feel like it was missing was heatmaps but now they added them into their feature - RePlay Visitors.

Pros

Very powerful features to analyze user behaviour and conduct UX testing. Also the team is very responsive!

Cons

Nothing big at the moment. I hope they start working on an integration with Zeplin asap!

Pros

- great tool to dig deeper and get the answers you would never get from alternative tools
- if you come up with the right questions, you get very specific answers regarding not only usablity, but even copywriting as well
- substitute for qualitative & quantitative testing on a budget, without the need to actually talk to people = great for introverts :)

Cons

nothing at this moment, I didn't even test all the options, since it has so many

Pros

A super easy way to do remote UX testing directly on the web
Replaying sessions of respondents and normal online visitors. The search feature is very powerful and gives a lot of options for exploring the recorded data.
Incorporates several of the techniques I already used, including card sorting and tree testing.
We can recruit respondents for testing directly on our web.

Cons

Nothing in particular. It's a new service, so there are a few flaws to iron out. But they were quite receptive to feedback in their chat.

Pros

Step-by-step card sort set-up and execution made it easy for even our junior researchers to use. Overall allowed us to collect and analyze our results to improve our website- and that’s exactly what we needed.

Not only was the tool great, but the customer service was what made this a perfect experience. We received assistance directly from the CEO and he was extremely kind and helpful. Will continue to use this service for our UX needs.

Cons

Nothing at the moment. It’s a great tool and is very straightforward and easy to use.

Pros

Complete UX research tool, it offers replay sessions which is super useful, tree testing and card sorting. And all of that directly on my website using visitors as respondents for studies.

Cons

Nothing. A quick look in documentation solved the few uncertainties I had.

Pros

Despite the fact, I am new to UX and usability testing I was able to create a successful study which provided me with valuable insight.

Cons

It is complex so it certainly has a learning curve.

Pros

It has easy-to-understand docs and is free for small business. I can see what the customers are doing on my website and improve it.

Cons

It has so many features, I am not familiar with all of them. Short intro videos in English would be really appreciated.

Pros

Love the interface design, easy to use, complete and so kind and resolutive costumer service.

Cons

Nothing to say at the moment. I was using the platform for my University Final Project after compare it with others brands.