--- description: Review of BOSS811 Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: BOSS811 | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Government Software](/directory/4240/government/software) > [BOSS811](/software/221683/boss811) # BOSS811 Canonical: https://www.softwareadvice.ie/software/221683/boss811 Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/221683/boss811?page=2) > BOSS811 is a cloud-based One Call Locate Ticket Management solution for damage prevention software designed to help municipalities, contract locators and businesses in the utility sector manage service tickets, facility mapping and reporting operations. The platform enables administrators to facilitate rules and area-based routing, automatically close appropriate tickets, create custom holiday calendars and add tags to distinguish tickets. Managers can search and track ticket number, work order status, task description, service area and other ticket-related details in a list view. BOSS811 offers iOS and Android mobile applications, allowing remote teams to upload on-site images and videos, share location details with colleagues and add notes. Additionally, technicians can create area maps to manage routing and view proposed dig sites. BOSS811 lets businesses integrate the system with several third-party applications including ArcGIS and Google Maps. Pricing is based on per ticket and support is extended via phone, email, forum and an online contact form. > > Verdict: Rated **4.8/5** by 71 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 71 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: BOSS Solutions - **Location**: Norcross, US - **Founded**: 1997 ## Commercial Context - **Starting Price**: US$2,500.00 - **Pricing model**: Per User - **Pricing Details**: BOSS811 offers free personalized demo to users after which they sign up on one of 2 pricing tiers Professional that covers up to 20 users and Enterprise that covers unlimited users. The Enterprise plan (most popular) comes with all of the features of the Professional plan and has a whole range of additional features. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - 3D Imaging - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Audit Management - Audit Trail - Auditing - Collaboration Tools - Colour Codes/Icons - Compliance Management - Configurable Workflow - Customisable Forms - Customisable Reports - Customizable Fields - Data Analysis Tools - Data Capture and Transfer ## Integrations (2 total) - ArcGIS - Google Maps ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Government Software](https://www.softwareadvice.ie/directory/4240/government/software) ## Related Categories - [Government Software](https://www.softwareadvice.ie/directory/4240/government/software) - [GIS Software](https://www.softwareadvice.ie/directory/3501/gis/software) - [Utility Management Software](https://www.softwareadvice.ie/directory/4254/utility-management/software) - [Oil and Gas Software](https://www.softwareadvice.ie/directory/296/energy-software/software) - [Public Works Software](https://www.softwareadvice.ie/directory/4176/public-works/software) ## Alternatives 1. [TrueContext](https://www.softwareadvice.ie/software/153214/prontoforms) — 4.6/5 (329 reviews) 2. [OpenGov Enterprise Asset Management](https://www.softwareadvice.ie/software/228868/cartegraph) — 4.6/5 (28 reviews) 3. [Fieldshare](https://www.softwareadvice.ie/software/366805/fieldshare) — 4.4/5 (13 reviews) 4. [Citywide GIS](https://www.softwareadvice.ie/software/421310/citywide-gis) (0 reviews) 5. [OnePlace](https://www.softwareadvice.ie/software/242877/oneplace) (0 reviews) ## Reviews ### "Process Analyst" — 5.0/5 > **Felix** | *30 October 2025* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: I like the customization, Column Orders, Saved Searches, Dashboards, can all be customized for you and what you need. > > **Cons**: I don't like how the mobile app does not have a dashboard like it does on the browser version. When exporting dates, times are included in the cell. > > Their User experience is second to none but what sets Boss811 apart from everyone else is their customer service experience. They are responsive, friendly, and knowledgable. ----- ### "BOSS811 is a No-Brainer" — 5.0/5 > **Fred** | *26 June 2025* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: BOSS811 streamlines ticket management with a user friendly interface that results in employees eager to use new technology instead of opposing the change\! This results in staff buy-in with change implementation beyond BOSS811. Our staff is more efficient and organized because of this. > > **Cons**: I suppose the only negative thing is that the initial impact on efficiencies and how easy this is to use makes it frustrating when trying other new software and technology that is not as user friendly or take longer to notice the benefits. > > I have used BOSS811 with two municipalities and have received 100% positive feedback from supervisors and frontline workers. ----- ### "A step in the right direction" — 3.0/5 > **James** | *20 November 2024* | Oil & Energy | Recommendation rating: 6.0/10 > > **Pros**: It was nice to no longer be dependent on fax machines, land line service, or fax internet services. > > **Cons**: While Boss811 offers custom reporting, for a fee, the finished reports never worked as advertised. As a customer with more than one structure to protect, having a report that includes accurate data organized by structure would save my employee's time. For regulatory purposes, our organization needs to be able to provide data for each individual structure so employees have to collect that data manually. > > Good. Eliminated recurring charges for landlines, fax machine and supplies. ----- ### "Boss811 is a fantastic ticket management software" — 5.0/5 > **Anthony** | *30 October 2025* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: The software can be as basic or as advanced as you want it to be with all the features available. It’s the best I’ve used so far. > > **Cons**: I haven’t found any yet. Everything I have needed has been provided by Boss811 and if I have ever requested a feature they provide it. > > Great customizable interface, easy to use app and the best customer support available. It is a very solid and reliable company and product. ----- ### "Lots of Search Features" — 5.0/5 > **Zachary** | *28 October 2025* | Transportation/Trucking/Railroad | Recommendation rating: 8.0/10 > > **Pros**: I like being able to search for closed tickets using basically any piece of information such as contractor, location, type of work, etc. BOSS 811 also makes it easy to create routing rules when tickets come in. > > **Cons**: The mapping could use some work. If I enter coordinates into the map search box it will bring me to the incorrect location. I have confirmed this by entering the same coordinates in Google maps and ArcGIS and got a different location. > > My experience with BOSS 811 is good. Customer service is also excellent, the team at Boss 811 got back to us very quickly when we needed to update some routing rules for incoming tickets. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/221683/boss811?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/221683/boss811) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data