Zoiper

Pros

So Zoiper is the first company that comes to my mind when I hear softphone. The sound quality is good, never had any kind of problems using the soft.

Cons

Although it is comparably cheaper, the price mechanism is not clear in case of many users, the tariffs could have been more flxeible.

Pros

Zoiper is fast, has all the features you need in a small business, from picking up multiple calls, forwarding calls, making a conference call, to record a call if its needed and having a history of all your calls, to see if an customer was contacting you before, even after 2 years the client doesn't slow down.

Cons

All the headsets work really well, but special features of headsets are not working, like the button to pickup a call or to hang-up ( Plantronics Voyager )

Alternatives Considered

Reasons for Choosing Zoiper

Reasons for Switching to Zoiper

Pros

definitely not the setup. The functions are okay.

Cons

To set it up you need different data like your sip information. But then there is not a single instruction that you can follow if it doesn't work. You will also get zero support from zoiper.

Pros

The Zoiper perfectly completes its main function, which is to be able to make calls from your voip account. The program has a very clean and well-designed interface where the user can see the information they need at all times, from the internal number of their account, to the buttons to dial phones and view the history. The sound quality is very good.

Cons

In the free version for Linux, a previous poster appears that encourages you to buy the PRO version. The poster is a bit annoying because there are times when the program is branded. The double panel to select the on-screen keyboard often leads to confusion because users try to dial a number in the current call but realize (late) that they are using the other keyboard and that for that reason the phone did not answer. .

Pros

The best part of Zoiper is I am able to test out call connectivity for endpoint users without using any physical phone ( cumbersome task!). Zoiper has an easy way to test call connectivity and User interface is also quite helpful in understanding.

Cons

They should improve deployment steps as it is not helpful in understanding. We had to take help of DevOps and technical team just for installing it.

Pros

I like that it is an alternative to the usual program that we use to make outgoing calls from the office.

Cons

Sometimes it locks up and leaves calls on hold and you cannot use the computer on which it is installed.

Pros

Zoiper is an excellent tool for people like me working from home, that usually needs to have 2 to 3 lines opens for CS

Cons

Sometimes has a glitch when you first open the app. But you can fix it by closing the app forced or changing your status

Pros

This Zoiper VoIP softphone works really well.
The setup was simple, all the features it comes with are useful.
I appreciate the "Audio-Video wizard"... it helps out bigtime.

Cons

The Zoiper VoIP softphone DIALPAD is easy to miss.
The 9 little squares do not DISPLAY well.

Pros

Zoiper makes it incredibly simple to incorporate softphone software without the need for any additional VPN or other connections.

Cons

Even while Zoiper aids in the setup of other softphone tools, integrating Zoiper itself is initially difficult. Zoiper could look into this.

Pros

Cost effective, user friendly. Multiple functionality

Cons

Tech support availability, understanding admin access, integration with other SAP portals

Pros

Easy to install and use zoiper and all features are working .call clarity through zoiper is good even for free version and this product is very userfriendly.customer support is also good . since it has mobile application it can be very helpful for employees who are working in the field.

Cons

Some features are disabled in free version

Pros

One of the key features I like about Zoiper it's how seamlessly you can switch from your desk phone to your mobile phone, allowing you to keep your same business number, so you can never miss any important phone call. This app is so reliable that whenever there's an issue I first blame it on my configuration setup or my provider than the app itself.

Cons

Sometimes developers take much-needed time to fix and identify the issue and patch it, even with premium service, this hurts severely the functionality of the app, the good thing is this rarely happens.

Alternatives Considered

Switched From

Pros

This VoIP application has all the options one can think about for a VoIP phone.
It has both Desktop and mobile application available.
You can transfer a call you someone you want without disconnecting a call and can mute the caller too.
It also support mute and call disconnection button of headset.
Using the free version you can't use all feature but entertain every single call you get.
You can also setup a conference call and invite people in your conference.
You can use zoiper Chrome extension to dial right from your browser.

Cons

It is user profile based, so if the user lock his computer with zoiper ON and another user login to the same computer, the new user zoiper doesn't work.
it has Limited number of license usage. If you need to reinstall the OS or upgrade the hardware you need to be careful because you can revoke its license only thrice and after third usage you have to buy new one.

Pros

It is very practical, what I like most is that it has its application for Android which allows you to be always connected to the central IP where you are registered, it has a wide range of codecs supported and great support on the web

Cons

It consumes enough battery of the cellular one and in occasions it usually leaves announcements

Pros

Zoiper has helped our company to be more flexible and able to communicate with customers on daily basis with great performance.

Cons

The only issue for us was when there was a high traffic of calls, we've received reply codes which sometimes made our customer support team unable to respond to calls.

Pros

easy to use, needs just basic configuration to have it running, Zoiper client work in your PC and allows you to run your business everywhere you need. Allows to use private Asterix service if got one.

Cons

not really a downside but a reminder: the client allows for configuration with service providers even an own Asterix server. The rates for calls and LD are a separate service that may need to be contracted in addition.

Pros

This software does exactly what I need it to do, make simple calls. You cannot transfer any calls without paying for the premium version.

Cons

The license is specific to the exact computer. If you change computers, you will have to purchase the premium license again to use the software. Not to mention, getting answers from customer service is like pulling teeth.

Pros

I have used the mac, pc, iphone and ipad version of this software.
It is solid, easy to install, easy to setup.
You can have more than one line setup, it will allow for a good call experience.

Cons

No cons on my end.
Zoiper is a solid company with solid products, their pricing is right and just.

Pros

It is very easy to use. When the call enter you can see the number, the category, you have the possibility to accept or reject it or you can hold it.
So it is like a real phone in your desk.

Cons

The inconvenient I remember is that the only status in which calls do not enter is offline.
In any other status you put, in break or unavailable, calls come in the same.

Pros

Zoiper is a prominent VoIP client which is used as a softphone and can be integrated with various SIP-based PBX systems. It has a good sound quality and it is easy and intuitive to use and operate.

Cons

There have been cases in which i had a one-way audio issue and other cases in which SIP registration would not work out of the box as additional ports needed to be open in the local network.

Pros

Zoiper is one of the basic softphone app that I have use, Zoiper is easy to install and setup. Zoiper user interface is so simple yet 100% working for me. I can easily manage to call the person I wanted to communicate with. We use this software for many years and I just love how it works

Cons

Using this as a free software is not that bad, It is just that many features are only available if you upgrade it pro. Nevertheless, my experience with Zoiper is good

Pros

It is easy to set up having simple interface. The most utilized functions are available with single touch. Works best with all types of PBXes.

Cons

Voice and video quality is average. It has limited functions and the advanced functions that are incorporated are cumbersome to use.

Pros

Each employee has thier own digital phone at thier computer.. Works with Bluetooth headset too talk and listen.. Built-in Caller id.. Save contacts.. Perfect for small offices

Cons

If you don't have internet you don't have a phone... However.. Pretty much that is the same with every phone now.. It's easy to use!

Pros

This soft phone integrates with so many PBX’s and has a mobile app to keep your business and personal phone separate.

Cons

I haven’t found many cons about this application it executed and performs for all of our needs. Simply great

Pros

The software is very useful und has an nice, clean interface, which makes it very easy to use.

Cons

The log-in process is very complicated. You need to enter a lot of numbers and codes and stuff no one understands. Also the connection is quite fragile and the program can get problems with certain internet providers.

Pros

Easy to call and contact other and quality of sound and connection

Cons

zoiper access it the least thing i like

Pros

Its easy to use, calls and connections are reliable, I have no problems using its functions and you also get a free trial to check the system

Cons

Sometimes calls will disconnect for whatever reason, maybe my Internet connection was bad,

Pros

It registers to the PBX and I can assign different ringtones to each registration. That's about it. Sadly, this app is a prefect example of inexperienced amateurs or a company that simply couldn't care less about what they put out.

Cons

1. Zoiper will not ring priority callers when the phone is in Do Not Disturb mode. This is an expected behavior - one which every native dialer properly does.

2. Huge waste of screen real-estate that could be used to provide easily touchable function buttons instead of the tiny ones at the top of the screen.

3. No floating icon for active calls!! Seriously!! Do you know how next to impossible it is to get back to a call once I've moved on to the home screen or worse - the phone decides to sleep??

4. The tiny hold button on the top of the screen changes to an add call button after it is pressed!! There is a HUGE EXPANSE OF UNUSED SCREEN during a call and just little tiny function buttons at the top THAT MOVE AROUND?!?!?

5. Does not automatically put a Zoiper call on hold when answering another call on the native dialer.

6. Bluetooth volume and integration is just terrible.

7. Zoiper cannot deal with a VPN connection on the phone!! If I activate a VPN connection to my office I cannot make or receive any Zoiper calls. Well actually it seems I can place calls - just that nobody can hear me and I cannot hear them so obviously they're getting the media path all wrong!!

Alternatives Considered

Reasons for Choosing Zoiper

Reasons for Switching to Zoiper

Pros

What i really like is the way it helps the 21st business who are experiencing critical time across the globe due to Covid 19 epidemic, which compelled people to lock down at home but help your employer at work. I feel like due to such wealthy and powerful tool or software like zoiper this has been possible for employee like us to deliver the best ,disregard small challenges at your new work desk at home.As 21century organization work across the globe as common thing but this software really helps to overcome the calling challenges, server,security,equipment etc and most importantly it deliver absolute security to connect across the globe in the same way a secure connection provided at your organization desk for business for which organization spends millions and billions ,using phone systems , record calls for quality,monitoring , individual lines extension etc.It make things so easy for a global business to survive with more determination which cannot be easily forgotten.I think it took all the pain a business was striving for to fulfill the needs of one's organization .It feels amazing to explore such softwares more and more.

Cons

It's only two weeks I am using this software and their is lot to explore .only thing I could say it's amazing however my personal feeling about this software is I think The FAQ section needs to be looked into .few more details would be more helpful to use by a newcommer

Pros

Ease of handling, and simple to use.Uses the internet to make calls to landlines and cell phones

Cons

only problem to be pointed out, if the internet is of a lower speed it often does not work

Pros

I really do like this software:
-Zoiper is a free software is stable fantastic!!! and it is available for all operating systems.
-It can be used on both computers and mobile phones, making it convenient for me and other employees in my industry even students to communicate on any device we chose.
-I was able to download it for free and the downloaded file and mobile application is not heavy.
-Thanks to Zoiper I am able to have conference calls with my team members and other employees.
-With Zoiper, I keep track of my call history. One thing that amazed my team members and I is that we are able to record calls, so amazing!! this functionality has aid our secretary.
-One important aspect, there are no advertisement (adds) on Zoiper, so relieving.

Cons

-At times the call button does not work (free platform), so there is a need to restart the application and it works well afterwards

Pros

I love that this software is available on mobile devices, iOS and Android. The desktop app is extremely helpful for when you need to make several calls working from a computer, but the mobile app makes it easy to take those calls wherever you are.

There have been times that I was working out of the office and used the Zoiper app to stay in contact with customers. Why not use my cell phone? Because the Zoiper app syncs my office phone with my cell phone, which is useful for making calls with international clients.

We also use Zoiper for training. We can use of office phone system to listen into phone calls, which is especially helpful when training our outbound sales and sales development teams. We can visually see who is on the phone, then dial the extension on our mobile, and move around freely without being tied to the desk.

Cons

Sometimes the device has issues connecting to our server. I don't know if that is a "them" problem or an "us" (internal systems) problem. Usually, the issues are resolved quickly. Restarting the app seems to do the trick.

Pros

- It is quite easy to setup with your own SIP - I use Twilio myself and it works fluently
- I had a few questions last year and I found out there is a forum for help.
- There are some premium options, not expensive for a solo user. I don't know how it works for teams.
- I can use it on my Windows laptop and my Android mobile

Cons

- After more than 1 year and a half using the free version, It seems that if the network is a bit slow communications are not very good.
I had sometimes troubles over Wifi but globally over 4G it is usually fine.
- There are technical options for communications, networks, sound... not always very understandable for non-specialists I think.

Pros

It is a super agile softphone, easy to install and very easy to use. It fulfills the main objective of the application which is to provide an interface to use VoIP, in the comfort of the computer or on a smartphone.

It has high availability and compatibility with different operating systems and is adaptable to the needs of each user.

It does not require the implementation of a large infrastructure to be able to function and can be used both in the professional field and in the personal area.

Cons

The free version has its limitations, but it complies with the minimum functions to be able to work. meets its objective and facilitates access to less experienced users.

Sometimes it has connection failures with the main server, which is quickly resolved.

Pros

It was always hard task to grow customer care center in the moment of scaling. Application integration with SIP clients always required additional knowledge and expertise for this kind of integration problems. Moreover, having proprietary SIP clients, that are limited by number of sessions or updates were nightmare. Having ZoIPer makes this growth easier. You can use free SIP client and set up by your self very complex SIP based centers without any payments. Of course, it is very integrable and intuitive for end users. It is supported on different operative systems, even on mobile platforms, allowing completely new set of functionalities for end user, in my case contact center.

Cons

Design is not something that ZoIPer can be proud of. Application looks as a legacy form '90s. I believe that some good improvements could be implemented from this point of view.

Pros

Lightweight for use on cell phone and desktop PC.

Cons

I will like have a translation to another lenguages.

Pros

242/5000
That you can use the free version and it works quite well, although the version that is paid has more features and improves communication, it can be installed on mobiles and pc, and you can make calls in conferences with very good audio.

Cons

Sometimes the software has closed unexpectedly, but I simply open it and it works again. The screens are not as elegant as the others I've worked with.

Pros

I like everything from zoiper facilitates virtual communications, although I would like them to release only one thing for the free that would make it the best of the best.

Cons

In version 5 I would like to have enabled the option to join other people in a call. that would be great, with this option active in the free version would fly the statistics of zoiper.

Pros

Its easy to integrate along multiple operating systems (Mac OS, windows etc). The audio quality is also okay, once installed users can easily use it without strain, also it doesn't annoy with unnecessary updates. Try it for your SIP/VoIP account

Cons

The User Interface can be made more appealing to users. On my PC once I disconnect my headphones and get them back, the software doesn't switch the speakers to headphones you have to go to settings then audio to select speakers. Also can't use same account on multiple devices.

Pros

The features are easy to use and not complicated.

Cons

The cost is a little bit kind of expensive.

Pros

Good softphone which we can use with windows , android & iphone platform. its even available as free version.

Cons

When using in smartphones, appication need to open always to get incoming call.

Pros

We can all agree that this software was so competent, it is easy to setup specially on my case as IT support. Some features are easy to handle with.

Cons

Developer should give some focus on UI of this software, just to make sure end users can easily adapt on it. Nevertheless, this software functions really well.

Pros

ZoiPer has given us the ability to dial multiple phone numbers from the computer, opposed to dialing numbers on a traditional desk phone. Paired with our high-speed dialer software PIMSware, one sales agent can call up to five phone numbers simultaneously and the first one to pick up will be connected.

We have used ZoiPer plainly for its VoIP ability, but I have noticed there are a lot more features with the mobile version. I have used it on a tablet for business communications, and it presents itself to be more professional than say Skype or Messenger.

Cons

The appearance/design of ZioPer looks outdated. It is reminiscent of the mp3 player WINamp from decades ago. Other than that, I have no complaints of it's functionality.

Pros

Zoiper is simple to use and really easy to implement. The team can be up and running in a matter of minutes.

Cons

Call quality is super important in our business and Zoipers quality is not always the best.

Alternatives Considered

Reasons for Choosing Zoiper

Reasons for Switching to Zoiper

Pros

Zoiper is really easy to use since you have at first sight what you need to make a call and the interface is visually friendly so you can find fast options like on hold or conference. It’s helpful the fact you can see always the quality of the current call, this helps since if the call is breaking up you can know if it’s because of you or the other person fault.

Cons

Sometimes the software does not open automatically so you need to look for it but you might lose calls on that process. When you have an incoming call the program should pop up right away instead of just light up or have higher sounds, anything so you can put attention to it.

Pros

A softphone that is small and easy to use, available for the most varied platforms and with clean and clear configurations.

Cons

Compatibility with some other communication features require more specific configurations.

Pros

the best softphone that I have used, super practical, in its free version offers me the necessary to use it in the organization. The paid version is super better with all its active features, it pays to pay for all its functionalities

Cons

the free version has been limited more lately, I can only configure a single line and for my work I need more lines

Pros

I like the ability to set my audio on a per device basis, when working with multiple audio devices it is nice to set volumes accordingly.

Cons

There isn't currently a dark theme which when working for long periods of time does cause eyestrain.

Pros

Easy to use, easy to configure. Works well with our predictive dialer software. Also works well with other software as a click to dial once configured.

Cons

If you unplug a USB headset and plug it back in, sometimes you have to close and reopen the software.

Pros

The App is good but need to be improved the most

Cons

The updates are missing and the quality as well