About CAKE POS

CAKE provides an easy-to-use POS that owners will learn like a pro in a short amount of time. The restaurant management system takes care of everything in one place with integrated online ordering, curbside pickup, reservations, and menu organization. With the POS, restaurant staff can easily place and modify orders. CAKE’s payment cube can accept all forms of payment, including through a customer’s phone with Apple Pay or Google Pay. With online ordering and curbside pickup, you can eliminate digital walkaways, send order updates to customers, and save pricey commission fees from other providers. You can expand your system by adding tablets for tableside ordering. You can increase your speed of service, improve order accuracy, and elevate your average order value by 33%. With QR code payments, the process speeds up time for the customer and lowers wait times. CAKE benefits independent restaurant owners who want to replace their current POS or don’t have a cloud-based system. CAKE also benefits small to mid-size chains looking to extend the service of the existing POS system. Restaurant owners can feel comfortable because CAKE has free 24/7 customer support where staff can reach the customer service team via call, email, text, or chat.
CAKE POS Software - CAKE Online Ordering
CAKE POS Software - CAKE Guest Manager
CAKE POS Software - CAKE Product Suite
CAKE POS Software - CAKE POS Reports
CAKE POS video
CAKE POS Software - CAKE Online Ordering - thumbnail
CAKE POS Software - CAKE Guest Manager - thumbnail
CAKE POS Software - CAKE Product Suite - thumbnail
CAKE POS Software - CAKE POS Reports - thumbnail

CAKE POS pricing

CAKE POS does not have a free version and does not offer a free trial. CAKE POS paid version starts at US$69.00/month.

Starting Price:
US$69.00/month
Free Version:
No
Free trial:
No

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CAKE POS Reviews

Feature rating

Value for Money
4.5
Functionality
4.4
Ease of Use
4.7
Customer Support
4.6
5 reviews of 505 View all reviews
Leo
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/10/2023

Cake is great!

A little hectic at first. After [sensitive content hidden]
took over everything was repaired promptly.

Pros

Like the ease of use and functionality. Customer service was great, thanks to [sensitive content hidden]
, as he is very knowledgeable about your products and software.

Cons

Overall functionality is great. Customer service could use some work in areas.

Response from Mad Mobile

Hey Leo,
Thanks for the review!
CAKE POS Team

Replied 18/1/2024
Braden
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 30/3/2021

Who Doesn't LOVE CAKE?

The data that CAKE provides me is incredibly valuable to our business. We love it!

Pros

We don't spend any time on training new team members to use our POS System (CAKE). Seriously, it's so easy we show them a few features and they are running it like a pro on day one. That in it's self has saved us a ton of payroll we use to spend on training.
From a ownership perspective, we have four locations and I'm able to track them from my central office, Wonderful!

Cons

Negatives only fall on one piece of the equipment. The cash drawer and the insert in it are not built for the type of abuse they can take in some operations. I wish there was an option to purchase extra drawer inserts.
There are no other negatives about CAKE.

Alternatives Considered

Square Point of Sale, Clover and Toast POS

Reasons for Choosing CAKE POS

To provide my customers a better more efficient experience and to allow our team members an easy to use system that we as owners could easily track.

Reasons for Switching to CAKE POS

Cake seemed to have a more durable product. The biggest reason was....When I spoke with all the sales staff from the different companies the CAKE representatives were the only ones that never talked negatively about their competitors. That let me know they didn't need to degrade the other guys, they had faith in the system they were selling. I now have the same faith in CAKE.
Vangjel
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
1
Ease of Use
3
Customer Support
3

3
Reviewed on 10/4/2021

If you don't want features that will help your restaurant grow this is it.

Benefits - very few, its a processing and pos basic.
Issues - many, but do get resolved.
Features - literally almost nothing. you get basic reporting.
We switched to Toast.

Pros

Its useful that this POS offers 3 party features to install, to bad you gotta pay of them.
Reports are easy to understand, what comes in and what your taxes are.
Easy point of sale to use for your staff.

Cons

Alright after 2+ years of using Cake here it is for you guys.

1. On the phone with customer service probably 4 - 6 times a month. This is from reporting / dashboard issues, POS issues.

Reporting issues: about 2 times a month we have to call about some kind of labor reporting issue and takes the engineers around 1 to 4 days to fix. Note - same issue occurs, another day or so for engineers to fix.

Dozens of times we will be on the phone with a customer service rep, and both them and I will be having issues loading the reports to examine them. One time we were literally both waiting over 25 minutes for it to load.

As a restaurant one of the best reports you could have is when the system literally tells you the cost of EVERYTHING.
Ya, you won't be getting this with cake. Sure, you can add the cost of a single item to you (why even have this feature if it doesn't deduct it for you) but it wont deduct it for you at the end of the day. You'll have to do this on your own to figure out what it actually cost you.

Cake takes into account on recommendation that their customers give them, I think and thats at least what they say except their features are almost non-existent. No marketing, No rewards, very basic reporting.

Their hardware is super expensive, our kitchen printer stopped working and they quoted us like $450, I found it on amazon for $115.

Just remember the 2.50% + $.10 a swipe, will actually really be costing you 3.50%. I could go on but I'm limited on characte

Ann
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 16/11/2023

CAKE POS - a good choice

Very positive. The customer representatives you get when help is needed are excellent and patient. All I've spoken with have restaurant experience and understand the industry to provide excellent advice, encouragement, and support. Today I spoke with Robert. He was able to help me solve a problem that was not technical in nature, but drew on his expertise in the business and his knowledge of food costs.

Pros

The easy of function for my servers and bartenders.

Cons

Some difficulty with our third POS that we move from the outdoor cantina to our inside space for colder months. Hard to keep one monitor as primary and two as client. Often, 2 are listed as the main POS and one client causing the order pads to initialized over and over.

Response from Mad Mobile

Hi Ann,
Thanks for taking the time to write a review!
CAKE POS Team

Replied 18/1/2024
Kevin
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/9/2021

CAKE is simply the BEST

A++++++++++++++++++ System and customer service!!!

Pros

The accessibility, functionality, storage and speed of the system in general. THE SEARCH BAR OMG!!!!

Cons

The chip readers inconsistency. The inability to be able split items more than 1 in a time.

Alternatives Considered

Aloha EPOS, Clover and TouchBistro

Reasons for Choosing CAKE POS

Honestly... The tipping point was the card fee. But since then it has been awesome. Why we are staying put!!!

Switched From

Aloha EPOS and TouchBistro

Reasons for Switching to CAKE POS

Everything said in the comments before

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