---
description: Review of Botmind Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Botmind | Reviews, Pricing & Demos - SoftwareAdvice IE
---

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# Botmind

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> Your support teams spend too much time on repetitive requests: order tracking, returns, FAQ, administrative inquiries. These tasks drain capacity, increase response times, and degrade customer satisfaction — across all industries.&#10;&#10;Botmind is the AI agent platform that automates these interactions across three key channels: chat, email, and phone.&#10;&#10;CHATBOT AI — AI agent available 24/7 on your website. Automatically answers frequently asked questions. No ticket created, no human intervention required.&#10;&#10;ASSIST AI — AI summarizes each incoming ticket in real time and suggests the best response. Your agents handle requests up to 3x faster.&#10;&#10;REPLY AI – EMAIL — Routine emails are automatically drafted and sent by AI. Your agents focus on complex cases.&#10;&#10;REPLY AI – CALLBOT — AI voice assistant that handles simple calls 24/7, without queues.&#10;&#10;Integration without overhauling your stack: Zendesk, Freshdesk, Intercom, Front, Easiware, Salesforce, Shopify, Magento, Prestashop, RingCentral Engage Digital. Open API.&#10;&#10;Key Features:&#10;— AI Chatbot (24/7 self-service)&#10;— Email automation (REPLY AI – EMAIL)&#10;— AI agent assistance / ticket summary (ASSIST AI)&#10;— AI voice callbot (REPLY AI – CALLBOT)&#10;— Proprietary NLP (intent detection)&#10;— Intelligent escalation to human agents&#10;— Real-time response suggestions&#10;— Analytics dashboard and reporting&#10;— Pre-trained knowledge base&#10;— Native integrations: Zendesk, Freshdesk, Intercom, Front, Easiware, Salesforce&#10;— CMS connectors: Shopify, Magento, Prestashop&#10;— Open API&#10;— Multilingual support&#10;— GDPR compliance / Europe hosting&#10;&#10;Results:&#10;— Up to -71% support costs&#10;— Resolutions up to 3x faster&#10;— Over 10,000,000 tickets processed&#10;— 100+ clients: Wonderbox, Aroma Zone, Bricorama, Beauté Privée, Blancheporte, Easypara&#10;&#10;Made in France. Hosted in Europe. GDPR compliant. Rated 5/5.&#10;Pricing available on request.
> 
> Verdict: Rated **4.9/5** by 32 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 32 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Botmind
- **Founded**: 2018

## Commercial Context

- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Pricing available on request — adapted to your contact volumes and channel mix.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Dutch, English, French, German, Italian, Spanish
- **Available Countries**: Belgium, Canada, France, Italy, Monaco, Spain, Switzerland, United Arab Emirates, United States

## Features

- API
- Activity Dashboard
- Alerts/Escalation
- Chatbot
- Customer Segmentation
- Data Visualisation
- For Sales Teams/Organizations
- For eCommerce
- Machine Learning
- Multi-Language
- Natural Language Processing
- Process/Workflow Automation
- Real-Time Data
- Reporting/Analytics
- Tagging

## Integrations (10 total)

- EasyWare HRM
- Freshchat
- Intercom
- Messenger
- RingCX
- Shipup
- WhatsApp
- Zendesk Suite
- Zendesk Sunshine
- easiware

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software)

## Alternatives

1. [VideoExpress](https://www.softwareadvice.ie/software/449984/VideoExpress) — 4.7/5 (6562 reviews)
2. [Anyword](https://www.softwareadvice.ie/software/231859/anyword) — 4.8/5 (391 reviews)
3. [MarketingBlocks](https://www.softwareadvice.ie/software/372577/marketingblocks) — 4.8/5 (277 reviews)
4. [ChatGPT](https://www.softwareadvice.ie/software/412748/chatgpt) — 4.4/5 (354 reviews)
5. [Afforai](https://www.softwareadvice.ie/software/428018/afforai) — 4.8/5 (57 reviews)

## Reviews

### "Professional" — 5.0/5

> **loic** | *10 December 2018* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: I like the reactivity \! This software permit to have quick answer when you need to ask a question .
> 
> **Cons**: The design could be more friendly for the users .

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### "Automatisations des parcours clients" — 4.0/5

> **Michaël** | *26 April 2024* | Internet | Recommendation rating: 7.0/10
> 
> **Pros**: Nous travaillons avec BOTMOIND depuis 4 ans maintenant. Ils nous ont aidé à automatiser certains de nos parcours clients. Ils ont toujours été très à l'écoute et force de proposition. C'est un vrai partenaire.
> 
> **Cons**: Parfois un peu de lenteur de leur service IT à prendre conscience des problèmes mais une fois que c'est faut il réagisse vite
> 
> Nous avons commencé avec le BOT uniquement puis nous avons développé notre formulaire de contact. Cela fonctionne bien grâce à l'accompagnement de \[caché sensible contenu\]

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### "Un partenaire pour être plus efficace" — 5.0/5

> **Laure** | *7 July 2023* | Wholesale | Recommendation rating: 8.0/10
> 
> **Pros**: Le fait que nous pouvons mettre nos questions et que les clients ne pensent pas que c'est un robot. Nos clients nous ont déjà dit qu'ils pensaient que c'était une personne qui leur répondait.
> 
> **Cons**: Le temps qu'ils appréhendent notre logiciel, façon de fonctionner et que plusieurs personnes au début étaient sur le projet il y a eu des couacs. Mais tout a été rectifié rapidement.
> 
> Le temps qu'on appréhende le logiciel était un peu long quand on n'est pas dans l'informatique. Mais le soutien de notre contact a été très appréciable. Et nous avons pu cibler les bonnes questions et les bonnes réponses pour nos clients. Aujourd'hui ils sont très satisfait car ils peuvent avoir une réponse 24h/24 et 7j/7.

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### "Nous sommes ravis Botmind \!" — 5.0/5

> **mael** | *16 November 2022* | Apparel & Fashion | Recommendation rating: 8.0/10
> 
> **Pros**: Un gain de temps considérable pour notre service client \! Botmind est un outil intuitif pour nos clients.  Nous sommes ravis de collaborer avec Botmind
> 
> **Cons**: Nous avons pas eu de soucis particulier.
> 
> Nous sommes ravis de collaborer avec Botmind qui est un outil d'une performance incroyable \!Toute notre équipe vous remercie de votre réactivité ainsi que votre professionnalisme. Toujours de très bons conseils afin d'avoir une meilleure expérience du bot et en tiré toute sa performance sur notre site internet. Le bot est un réel atout qui nous a beaucoup aidées, même durant les pics d'activités. Botmind offre une large gamme de fonctionnalité afin de mieux captiver les remontées des clients. L'utilisation de leur interface est très simple une fois la méthode comprise, rien ne nous effraie \! Nous pouvons faire nos opérations marketing ciblé et qui sont très efficace \! Pour sa MERCI BOTMIND

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### "Merci Botmind \!" — 5.0/5

> **Nisrine** | *4 July 2023* | Medical Devices | Recommendation rating: 10.0/10
> 
> **Pros**: Nos clients utilisent Botmind depuis nos sites internet et cela a un réel impact positif sur notre service client \!
> 
> **Cons**: Nous continuons à améliorer le parcours client avec les équipes de Botmind qui sont à l'écoute et nous accompagnent au quotidien

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/225043/botmind)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/artificial-intelligence/botmind-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/225043/botmind> |
| en-GB | <https://www.softwareadvice.co.uk/software/225043/botmind> |
| en-IE | <https://www.softwareadvice.ie/software/225043/botmind> |
| en-NZ | <https://www.softwareadvice.co.nz/software/225043/botmind> |
| fr | <https://www.softwareadvice.fr/software/225043/botmind> |

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