--- description: Review of CallHero Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CallHero | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Call Tracking Software](/directory/3509/call-tracking/software) > [CallHero](/software/225064/callhero) # CallHero Canonical: https://www.softwareadvice.ie/software/225064/callhero Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/225064/callhero?page=2) > Get even more new patients with call recording, conversation analysis, call tracking, virtual receptionist, answering service, and much more, all in one easy-to-use software. Quickly see each of your front desk's call metrics like answer rate, booking rate, and win-back rate. Then you can tailor your training to what they need help with. For example, Susy is only booking 50% of calls. CallHero tells you why and then trains them for you with CallHero Academy to boost their booking rate up to 85%. You can even listen to each call with our call recording software. CallHero's conversational analysis AI automatically tags the call with the exact reason they did not book for each of your front desk so you don't have to listen to phone calls. Allowing you to train your front desk more efficiently and effectively to book even more patients. Fully HIPPA compliant. CallHero's call tracking and call recording software matches incoming calls to your marketing campaigns like facebook, google, seo, referrals, yellow pages, doctor pads, etc. Tells you how many calls, how many booked patients, and how much revenue each of your campaigns generated. So you can make smarter decisions with your marketing money and shift your money away from what's not working toward what is. Know hour by hour, day by day when you’re getting the most calls and missed calls. Armed with this data you can more efficiently schedule staff work hours around those times or know when to use CallHero's Push button Answering or Virtual Receptionist Service to back up your front desk during peak hours. > > Verdict: Rated **5.0/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 6 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: CallHero ## Commercial Context - **Starting Price**: US$97.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - Activity Dashboard - Activity Tracking - Call Recording - Call Reporting - Call Routing - Call Tagging - Call Tracking - Call Tracking Metrics - Call Transcription - Campaign Analytics - Conversion Tracking - Event Triggered Actions - File Transfer - Live Chat - On-Demand Recording - Performance Metrics - ROI Tracking - Real-Time Analytics - Real-Time Data - Real-Time Reporting ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Tracking Software](https://www.softwareadvice.ie/directory/3509/call-tracking/software) ## Related Categories - [Call Tracking Software](https://www.softwareadvice.ie/directory/3509/call-tracking/software) - [Call Recording Software](https://www.softwareadvice.ie/directory/1718/call-recording/software) ## Alternatives 1. [800.com](https://www.softwareadvice.ie/software/120982/800-com) — 4.7/5 (315 reviews) 2. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) 3. [CTM](https://www.softwareadvice.ie/software/112191/calltrackingmetrics) — 4.6/5 (150 reviews) 4. [Liine](https://www.softwareadvice.ie/software/429251/liine) — 4.9/5 (161 reviews) 5. [smrtPhone](https://www.softwareadvice.ie/software/360490/smrtphone) — 4.7/5 (67 reviews) ## Reviews ### "Good platform for tracking calls and achieving desired customer experience" — 5.0/5 > **Rachel** | *15 November 2024* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Very easy to use platform with clear reports showing progress toward target goals > > **Cons**: more than a few glitches with the phones themselves > > Overall CallHero has been a really good platform to enhance customer experience and ease of tracking phone traffic between clinics ----- ### "Experience using CallHero in Multiple Clinics Across the Province" — 5.0/5 > **Soroush** | *23 March 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The ability to track everything in detail. The Academy is great for training. > > **Cons**: It would be awesome to track some of the voices better if someone forgot to say their name (so they dont end up in the "no name category") > > Overall this platform has been foundational. Our business went from 50-60% booking rate and 70% answer rate to consistently hitting 95% answer rate + 80% + booking rate. ----- ### "Essential for our businesses needs\!" — 5.0/5 > **Lauren** | *21 March 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: -The ability to get real-time analytics and data right at our front desk staff's fingertips. This data is essential in measuring metrics for our front desk staff's quarterly bonuses. -The ability to listen to a phone call minutes after they occur to catch any mistakes that might have been made. -Flagging calls to help train staff on what they could do better on, but also highlight what they did well in.-Forward calls feature allows us to send phones to another location and decrease the loss of potential revenue when the front desk staff are off/in a meeting. > > **Cons**: -Some calls are not categorized correctly and in order for it to reflect accurately, staff must manually go in and change it. If it is not changed, the data is skewed and affects analytics when determining staff bonuses.-Outgoing calls are not able to be recorded unless the call is done through the callhero website. > > CallHero has been an essential tool for our business and front office staff. Their customer service is prompt, professional, and easily accessible. If there are any issues, we reach out to CallHero representatives with clarifying questions and they are quick to answer. ----- ### "Amazing product, has truly changed how we run our business." — 5.0/5 > **Mina** | *20 March 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I like the fact that all calls are tagged properly, which helps us focus on listening and training on most of the important calls, it also has training academy with the callhero product that all our new front staff go through. Overall, Callhero has allowed us to assess incoming leads, and figure out what is happening with them, as well as train/give feedback to our team. > > **Cons**: I would like callhero to integrate better tracking such as callrail. I would also like the option to add a tag. IE, we would also like to track cancellation calls to see if our front end is using the script properly. > > Amazing\!\! Highly recommend ----- ### "CallHero 5 Start Review" — 5.0/5 > **Shafiq** | *20 March 2023* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: CallHero's ability to identify calls which require attention is its mose impactful feature. This allows us to not only follow up on missed booking opportunities, but also provides an extremely useful coaching tool for our team > > **Cons**: A minor improvement that could be made is to allow certain frequently used commands to be saved as "favourites" to save time on generating queries > > I have been working with \[sensitive content hidden\] and his CallHero team for many years now and have always been impressed by the responsiveness of the support team and their ability to work with our team to resolve any issues that arise. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/225064/callhero?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/225064/callhero) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data