Hotelinco

Pros

Easy to use
Cloud base!!
It works on any kind of device with Internet (including Linux!)
There is no one hour "end of day" procedure like we used to experience with traditional software
Search option
Custom reports
Multi-property, even we did not used it, i think it is very helpful if you can share guests profiles with another hotel in same company
Easy to setup

Cons

I cannot change user password

When using on touch screen (which we have in our reception) room plan can get mixed up if you want to scroll with finger

One big con is that there are no company profiles. So you have to use regular profiles and change surname to company name. Which is problem because we cannot get statistical information about any company and their spending's on hotel. Therefore you can only guess how many reservations did one company made. Which is for Business hotel, like ours, very bad. Actually that was reason why many our friends did not want to try hotelinco. Also company statistics will help in accounting.

There is no option to charge each day differently. Example, we have weekend discount, and if guest stays one week, I have to calculate how much will be average price for one day. And that is still not problem, but when guest want to extend or shorten reservation, you have to recalculate it again. And off course, if stuff forget to recalculate average price, we loose money. I know that there is way to change prices manually for each day, but that is not displayed on reservation and it cannot be edited for each reservation. In our case, weekend discount applies only for individuals. Corporate guests have their own price which is fixed depending on contract.

When making reservation manually (not over room plan) when choosing available room for guest, on drop-down menu all rooms appeared, even one that is already occupied, and rooms which are different

Pros

Hotelinco is very easy to use, and you'll quickly get to grips with all the software's functionalities. Integration was also easy, and the team offered us all the support we needed.

Cons

In the area of price/sales management, the system is not yet very developed, but new functionalities are already being developed.

Pros

We are using this software to educate our students, so we are very satisfied! It`s clear how to use it, we like its remote possibilities, so we could teach our students remotely in various branches simultaneously. The software is simple and its use is intuitive, the support team is very helpful.

Cons

It could be a great benefit if translation into Latvian would be provided as well.

Pros

What we especially like is the possibility to develop the program. Whenever we have an idea about a new functionality, the Hotelinco team listens to our needs and finds a solution that is implemented for our hotel and afterwards probably also for other hotels.

Cons

No special cons. If we can't find out how to do some special procedures, the Hotelinco experts always supports us with their knowledge.

Pros

Has all the features our 2 boutique hotels need.

Cons

External Chanel manager needed (separate licencing)

Pros

The programme is easy to use, good analytics

Cons

no major problems so far, the program meets the needs

Pros

Very easy to use, ideal for our small property

Cons

nothing, this software has all what we need and much more...

Pros

- ease of use
- flexibility
- great support

Cons

There is nothing I could point out as a con.

Pros

A proper solution for SME hotel destinations

Cons

User experience and responsive support, effective functionalities