ABC Glofox

Pros

This application allows me fluid communication with my clients, who can book classes, receive real-time updates and manage their payments easily and comfortably from their mobile devices. This has helped me strengthen relationships with my clients and improve member retention at my studio.

Cons

Sometimes I have experienced some technical difficulties, such as slow loading of the platform or failures in data synchronization. These problems don't happen often, they can be frustrating when I need to quickly access information or make changes to my schedule.

Pros

I love that I can use one system to have my client list, book classes, take payments and manage memberships easily. I love that is easily connects to KISI so that my members get emailed access to the door as soon as they sign up!

Cons

I wish it would show a better detailed list for when a client uses punches for classes or if they cancel it shows they get a credit back. I also wish that the mobile app would allow me to manage memberships a bit better. I currently cant hold /pause a membership from my mobile app or I am unable to manually charge a client for a membership that is past due.
When a member is past due and they pay the amount by etransfer or cash i wish they had an option to select paid by other method but instead you have to write it off to get the membership back on track.

Alternatives Considered

GymMaster

Reasons for Choosing ABC Glofox

I needed a way to allow online signups with the access control with KISI so i didnt have to always do it in person.

Switched From

Punchpass

Reasons for Switching to ABC Glofox

They called me right away within seconds of me inquiring and set up a time to do a quick tutorial. Sold me on the product right away.

Pros

Surface level, it looks pretty, easy to use and has a good customer user interface.

Cons

Their customer service is awful. I was told "I don't know, here's a YouTube video." They deactivated my entire business by accident, deleting all of my memberships and billing cycles. They were unable to fix it other than reopening the account to everything being deleted. Then refused to help or compensate us for lost revenue.

Alternatives Considered

Jane, Mindbody and PushPress

Reasons for Choosing ABC Glofox

We switched because the payment processor in Canada wasn't great at the time and the interface was clunky. They've added more processors in Canada and we're immediately switching back.

Switched From

GymMaster

Reasons for Switching to ABC Glofox

It looked better. It could do rentals like batting cages. The payment processors were easy to setup and use. None of this was worth it though and I regret switching.

Pros

Easy to use for the member's to book, get confirmations and see their booking on the app. Great back end information and easy to use for the owner

Cons

Nothing, everything is easy to set up and the app can be customised to your business

Pros

From the initial demo with [sensitive content hidden] , to the completion of the set-up with [sensitive content hidden] , this product and its people are absolutely brilliant. The demo was to the point, and they really understood my business offering and concerns from the get-go. The first company I have dealt with who understand the pain points of onboarding with technology that has really taken the customer experience to new heights. I was really impressed with onboarding portal that walks you through the site step-by-step - it really is time saving!

Cons

There is no instagram link option for your profile (only Facebook and Twitter).

Alternatives Considered

Mindbody

Reasons for Switching to ABC Glofox

Price, ease-of-use, functionality, and integration.

Pros

I liked the look of it. I was first attracted to Glofox from the modern look of the app and website integration.

Cons

Nothing was as promised. They will not give you straight answers as they sign you up. You have to pay before using the app. They will not refund unused paid months of their worthless service. If all you want is software where people register and book themselves into classes then this will work for you. If you want more out of your gym software management then this is not the product for you.

Alternatives Considered

Punchpass

Reasons for Choosing ABC Glofox

Well after I found out how useless Glofox was I stayed with Zenplanner and was out $1600 for a year payment with Glofox. Now I am being ignored by the billing department at Glofox.

Switched From

Zen Planner

Reasons for Switching to ABC Glofox

The only thing they did well was get back to me quickly and get me through the process of getting my money quickly.

Pros

It was relatively simple to use and familiar from having previous usage at another gym.

Cons

The software available was very basic for the cost being extremely high. We had plenty of user problems too with people struggling to process their payments and lots of crashing within the app.

I am extremely disappointed with the change in terms meaning we now have to pay for another 3 months worth of usage on a product we now won’t use.

Pros

Glofox (ABC FITNESS) has left me with no choice but to issue a warning so dire that it overshadows any potential pros. While I am prompted to list positives, I must unequivocally state that, in my experience, there are none to speak of. The flaws and failures within this company are so pronounced that they overshadow any fleeting benefits.In my quest for silver linings, I've come up empty-handed. Despite the need to provide a balanced view, the overwhelming disappointment I've encountered has clouded any glimmers of positivity. It pains me to admit that even attempting to find something praiseworthy feels disingenuous.Therefore, while I am pressed to enumerate pros, I cannot in good conscience provide any. The issues, inadequacies, and frustrations I've encountered with Glofox have been monumental, and I must strongly advise others to run in the opposite direction.Your time, your business, and your sanity are too valuable to be squandered on a company that consistently falls short in every aspect.

Cons

My experience with Glofox (ABC FITNESS) has been an unmitigated disaster across the board. From their malfunctioning member database to their convoluted payment processing, recurring subscription traps, and deficient membership management, this company has managed to disappoint at every turn.The promises of efficiency, savings, and exceptional customer service have proven to be nothing more than empty marketing rhetoric. Instead, I've encountered an array of issues, glitches, and inadequacies that have cost me time, money, and endless frustration.Attempts to address these problems through customer support have been met with indifference, evasiveness, and an utter lack of accountability. It's as if they're content to take your money and then wash their hands of any responsibility.I implore you: do not make the same mistake I did. Do not fall for the glossy promises and slick sales pitches. Glofox's software is a black hole of disappointment that will suck you into a vortex of regret. There are far better options out there that actually deliver on their commitments and value your time and investment.In conclusion, I wholeheartedly advise against engaging with Glofox. Save yourself the headaches, the heartaches, and the financial strain. Your business deserves better than this comprehensive failure of a company.

Alternatives Considered

Zen Planner

Reasons for Switching to ABC Glofox

Deceived and Disillusioned: The Unfortunate Choice of ABC Glofox -ABC fitnessThe decision to opt for ABC Glofox over alternative products is a bitter pill to swallow, one that has left me feeling deceived and profoundly disillusioned. The allure of promises, particularly the notion of substantial savings, clouded my judgment and led me down a treacherous path.I was told a narrative of efficiency, cost-effectiveness, and exceptional value that seemed too good to be true – and indeed, it was. The belief that I would be reaping significant financial benefits turned out to be a fallacy carefully spun to draw me in.The truth unveiled itself as I delved deeper into the abyss of ABC Glofox's offerings. The member database, payment processing, recurring subscriptions, and membership management proved to be fraught with issues and shortcomings that had been conveniently omitted during the sales pitch.The stark contrast between what I was assured and the grim reality before me is a testament to the level of misinformation that surrounded my decision-making process. The supposed "tons of savings" were nothing but an illusion, and I find myself burdened with unforeseen costs and a profound sense of regret.In retrospect, I am left to wonder how I allowed myself to be swayed by empty promises and grandiose claims. The stark truth is that ABC Glofox fell far short of delivering on their commitments, leaving me grappling with the aftermath of a misguided choice.My hope is that

Pros

Setup was easy, scheduling was easy and booking for the client was easy.

Cons

They sold me broken equipment, charged me every month for services I didn’t use and continued to charge me after I canceled this service. (Handheld terminal).

Alternatives Considered

Mindbody

Reasons for Switching to ABC Glofox

Ive used Mindbody and it was a little complicated.

Pros

All of the help from [sensitive content hidden] was absolutely amazing! As someone who has never had any business experience before, this whole process was overwhelming however [sensitive content hidden] managed to make every situation simple, he was always there to answer any questions straight away and never left me waiting. he gave me great advice and i cant thank him enough!

Cons

none, everything was straight forward and simple to understand and i was never left feeling unsure

Pros

The ability to send and receive emails as well as the ability to do marketing work flows

Cons

Too new user to tell but hopefully none

Alternatives Considered

Acuity Scheduling

Reasons for Switching to ABC Glofox

All in one software, and the app functionality

Pros

Easy to see leads, bookings and revenue.

Cons

The first interaction customers have with Glofox is very off-putting for them. It is very awkward and rather than giving suitable direction it tells potential clients that they are "Inelligible" to attend classes, which kills off the relationship before they have paid for a class or turned up

Pros

I like the convenience of the app. It saves me so much time in relation to booking appointments and I love that it facilitates pre pay options so I am assured that I will get paid for a booking.

Cons

I would like to be able to do more with the app, eg add class credits to someone's account or add a new class time as this can only be done through the desktop computer.

Pros

[sensitive content hidden] was brilliant, he was so insightful and a genuine expert in the world of fitness!

A great piece of software that sells itself but also has a great team around as well.

Cons

There are tier systems understandable, I would say the jump in price between tiers is fairly signifiant

Pros

Glofox is very easy to use both as a client and an owner. As a client what I liked the most is you can easily book without signing too many forms. As an owner it has great reports, lead management and marketing.

Cons

There are a few features which need to be included. The late fee is something which is very important for pilates studios. I understand this can be done manually however when you have lots of admin work to do this is tiresome. I recommend this process be automated and the studio owner can select the amount the client will be charged if they do not show to class or cancel within the cancellation period. I also recommend Glofox included more functions in the cancellation window. For early morning classes I would like to have an eight hour cancellation period so people understand if they get into the class or not before going to sleep. Whilst for daytime and night classes the cancellation period can be 2-4 hours or whatever the owner deems suitable. This gives the owner more flexibility and something I would like to see in the future.

Pros

Automated emails, easy booking system, easy onboarding with [sensitive content hidden]

Cons

Cannot operate easily from phone or ipad

Pros

Their values and the way they treat me.

Cons

That I couldn’t continue because of my personal situation

Pros

[sensitive content hidden] was very helpful and patient. She took time to walk through the steps.

Cons

There are so many steps and videos to go through.

Pros

Staff have provided a lot of support and are very knowledgeable about the program. They are attentive and have provided a great experience. We had onboarding specialist [sensitive content hidden]

Cons

We have not had a negative experience yet.

Pros

Seamless look and can add your own branding to make it look unique

Cons

Slow customer service reply. Sometimes things are missed.

Pros

The membership renewal and signing up is very helpfull and easy to keep on top off with the dashboard also having the shop on the app is good.

Cons

Trying to get members to use the app sometimes people come back and say they can't sign up

Pros

Glofox is easy for our customers and staff to use and navigate. We use it for our Fitness Center. Our center has ~350 members who use it for class bookings and private training. We offer ~40 unique group exercise classes a week (included in membership), have private pickleball court rentals, and special one-off classes that members can book for an additional charge. It's very easy for members to book and cancel classes, and it's easy for us to create them. We appreciate how easy the admin dashboard is. We also love having a branded app to represent our company.

Cons

We had to jump through hoops a little bit initially while trying to move everyone over - there were mostly issues with our check-in kiosk and the Glofox barcodes. Clients would be missing a waiver and it wouldn't scan them in, but it wouldn't alert them that they needed the waiver signed either. We have to manually generate barcodes for some clients because they wouldn't scan in.

Pros

The tool that let me run legitimate business

Cons

I Haven’t found anything negative so far

Pros

Although i have only today signed up to glofox for my new yoga studio, i am overwhelmed with the support on offer :) Both reps who i spoke with are so nice and helpful! Shout out to [sensitive content hidden], who has explained everything perfectly and making me feel like the whole Glofox team is supporting me! Thanks so much!

Cons

no issues at this moment in time, although i am very early in my journey with glofox

Pros

How easy it is to implement and how easy it is for clients to use! One stop shop that does everything for me!

Cons

A lot of steps to complete to get up and running

Alternatives Considered

TeamUp

Pros

[sensitive content hidden] have been super helpful with correcting some of my initial onboarding errors or inefficiencies!

Cons

Some of the support team. is not equipped to handle most of the features.

Alternatives Considered

TrueCoach

Reasons for Choosing ABC Glofox

Poor data and membership tracking. The scheduling was also wonky.

Switched From

GymMaster

Reasons for Switching to ABC Glofox

Marketing side and the pricing for the program.

Pros

Not much. ABC Glofox has very little I would say is a pro.

Cons

1. Reporting is not robust enough and when I've asked for my own data, I'm met with roadblocks.
2. Glofox doesn't allow for gift cards.
3. Price increases that do not correlate with improved functionality or support.
4. Bulky marketing suite.
5. Lead-Client functionality does not capture our business model well enough and I can't adjust it.
6. Cancellation process has been arduous.

Alternatives Considered

Vagaro and Mindbody

Reasons for Switching to ABC Glofox

At the time they seemed the best value for money. Since then, we've found better options.

Pros

Super easy end-user experience. Owner dashboard also pretty simple to use. Onboarding has been very smooth with quick bespoke app developed.

Cons

App showing 4 weeks in advance (as per settings), web portal showing 2 and half months in advance. Struggling with support to fix it.

Pros

User Interface works nice and the idea of the app is nice too but other companies exceed them on both features.

Cons

Basic booking features are missing and management cares more about holding you in a contract than doing the right thing. We did not onboard a single member onto this platform once we realized it was not the right solution. We have gone to Mindbody and are completely satisfied with their services.

Alternatives Considered

Wix Enterprise, Vagaro, Schedule it, Acuity Scheduling, Mindbody and Schedulefly

Reasons for Choosing ABC Glofox

User Interface and complete solution....

Switched From

Acuity Scheduling

Reasons for Switching to ABC Glofox

Price but in the end mindbody is the original and Glofox is copying the business model. We went to Mindbody.

Pros

Simplicity of the onboarding process and the product itself

Cons

nothing really - like I said so far so good the whole process has been thorough and software easy to use

Alternatives Considered

Udio

Reasons for Choosing ABC Glofox

TO have a system more easy on the eye with a branded App

Switched From

Momence

Reasons for Switching to ABC Glofox

It works for my business needs and ticked all the boxes

Pros

Had a great on-boarding experience feeling supported throughout the entire process.[sensitive content hidden], my account manager, was helpful, insightful and provided great tips on how to use the system and get the most out of it. His patience and customer service are greatly appreciated! A+++

Cons

Certain feature/system limitations that are lacking which would make life easier. Hopefully they are in the development pipeline.

Alternatives Considered

bsport

Reasons for Switching to ABC Glofox

Easy user interface. Although BSport had far more functions at a lower cost, the user interface was quite overwhelming.

Pros

Ease of setup
Great app for clients
Having your own app

Cons

Can't really recall anything that I don't like, a couple things might be cool if they were added like bettering the discount code use, a couple more marketing tools, some social interaction within the app would be bonkers!!!

Pros

It’s easy to use, that’s pretty much it.

Cons

Where do I start? Everything…from the setup…to dealing with their employees and their schedules, the errors that it has regarding payments and modifying a class, the bad integration with websites, when you cancel they play like you didn’t follow their steps…seriously explore more options before you get into this mess of an app

Pros

I don’t know. The customer service was so awful I never was able to experience their services.

Cons

If you are ok with waiting 48 hours to fix any issues you have with your Glofox app, then you will be fine. I sent several emails trying to get a call back to receive help with an onboarding dilemma and could not get help from Glofox. You will get someone from customer service to answer, but no one that can actually help with an issue. If you end up needing to speak to a manager, you will never get a response. Way over priced for the service you getS.

Pros

The interface for the client looks good.

Cons

Everything that matters! This is easily the worst software experience we've had after over a decade in business.

Pros

Glofox has incredibly helped me with customer retention, wining client trust, easiness for booking management, yearly accounts. Glofox has been the best tool for my studio; like having a receptionist and accountant at the same time.

Cons

None. Everything has been the best help i could have wished for.

Pros

My onboarding manager Louise.

I’ll be honest I found Glofox itself a bit rocky, as from the start I felt very miss sold however, Louise restored to faith in the company.

Cons

The hidden fees throughout from the cost not including VAT to the costs associated with amplify and so on.

Pros

Customer service was readily available and went above & beyond to support my needs and the development of my app and software.

Cons

I see some negative reviews online however, I've yet to run into any cons with Glofox.

Alternatives Considered

Mindbody and Bookeex

Reasons for Choosing ABC Glofox

Acuity was no longer able to meet my needs as a Yoga studio.

Switched From

Acuity Scheduling

Reasons for Switching to ABC Glofox

They had a great Black Friday deal and I was impressed with their offerings and customer support during development.

Pros

Straight forward and easy to use. Integrates easily to your website.

Cons

Online links for classes as I mentioned earlier.It would be more practical to have only add the link to the class once rather than for every instance.
It would be useful to be able to select specific client to send emails to.

Pros

The communications and support. Especially with [sensitive content hidden]. Her support is amazing and endless

Cons

Limitation with the payment ( for example there is no Apple Pay)

Pros

I found my onboarding coach incredibly helpful and really available to email for help and schedule meetings with. She really helped me to understand the system and be able to use it in a way that will work for my business as I was quite overwhelmed by it all and would have been lost without her help.

Cons

I feel like there are some costs and features that aren't well explained in order to possible get extra add ons purchased.

Some features seem a bit overcomplicated.

Pros

[sensitive content hidden]! She has been a fab support in our set up. Glofox is much more efficient and current then previous apps we’ve used before

Cons

Maybe being told that multiple bookings could be made under one name (not by [sensitive content hidden])

Pros

There continuous suppst to help set ot al up.

Cons

I have no complaints so far. It takes time to set it up but very happy with the service

Alternatives Considered

Momence

Reasons for Switching to ABC Glofox

Was better visually and they where more expensive

Pros

It is easy to use, simple system, reporting was a breeze.

Cons

There isn't anything that I don't like so far.

Pros

I love working with [sensitive content hidden]. He's responsive, patient and kind.

Cons

Some of the after-hours customer service reps are subpar. There are a few features of the app (specifically around the Kisi integration) that need some improvements.

Pros

I like how quickly [sensitive content hidden] would respond and get back to me! Being in higher ed, we can get busy really fast once the semester has started, [sensitive content hidden] did a great job of checking in and making sure we have everything we need.

Cons

The timing of receiving our product was not the best due to the semester starting but overall, it was nice have a great support team.

Alternatives Considered

Trello

Reasons for Choosing ABC Glofox

Price overall was expensive for Mindbody and it can be hard to teach staff to use

Switched From

Mindbody

Reasons for Switching to ABC Glofox

n/a

Pros

Setup was easy and intuitive. Working with [sensitive content hidden] was a pleasure.

Cons

None to mention. Product / application worked as expected.

Alternatives Considered

Mindbody

Reasons for Switching to ABC Glofox

More aligned with our gym needs as well as better pricing.

Pros

Great software easy to understand for our staff, All reports available before requested.

Cons

Service & Support offered by Oisin & Rodrigo

Pros

The sale method from [sensitive content hidden]. Genuinely he provided an in-depth, no question too small or big experience. The app is strong, it provides every service I need to run a business without the stress. Come lease signature glofox will be used in every aspect of the company.

Cons

There wasn’t any cons. There was an option for anything I wanted.

Pros

Nothing, it was hard to use and the company were so unhelpful once the sales person was done with me and they had me on a yearly subscription

Cons

That I spent so much money on a platform that was unnecessary for my business and the company still decided to upsell what I didn’t need. Do not sign an annual contract you will regret it. Research all your options as there are platforms for £10 a month that do the same.