---
description: Review of Metaphor Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Metaphor Contact Center | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Consulting CRM Software](/directory/3837/consulting/software) > [Metaphor Contact Center](/software/2271/usan)

# Metaphor Contact Center

Canonical: https://www.softwareadvice.ie/software/2271/usan

> USAN provides an omni-channel customer engagement solution for midsize organizations to help them manage their contact center operations and deliver personalized customer support via inbound and outbound channels. It enables businesses to handle service requests, bill payments, accounts and more.


USAN supports hosted, on-premise and hybrid deployment models. It supports customer interaction via call, email, text, web and social media. USAN provides automatic call distribution feature that enables automatic call routing to the available agents. The interaction recording feature enables businesses to record calls with customers, search and playback for quality monitoring.


USAN also offers predictive dialer that allows agents to make outbound calls, set automatic calling pace, manage call scheduling and more. The IVR feature allows call centers to record responses and play messages to customers when the agents are away.


The solution protects customer and business information with PCI and HIPAA certifications.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Customer Support**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 3.5/5 | Based on overall reviews |
| Recommendation percentage | 50% | (5/10 Likelihood to recommend) |

## About the vendor

- **Company**: USAN
- **Founded**: 1989

## Commercial Context

- **Starting Price**: US$0.01
- **Pricing Details**: Pricing will be determined by qualified USAN Sales Representative.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Centre
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Transfer
- Campaign Management
- Campaign Specific Caller ID
- Computer Telephony Integration
- FTC Compliance
- IVR
- Inbound Call Centre
- Interaction Tracking
- Lead Management

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Consulting CRM Software](https://www.softwareadvice.ie/directory/3837/consulting/software)

## Related Categories

- [Consulting CRM Software](https://www.softwareadvice.ie/directory/3837/consulting/software)
- [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software)
- [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software)
- [Distribution CRM Software](https://www.softwareadvice.ie/directory/3846/distribution/software)
- [Predictive Dialer Software](https://www.softwareadvice.ie/directory/1758/predictive-dialer/software)

## Alternatives

1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (984 reviews)
2. [DialedIn CCaaS](https://www.softwareadvice.ie/software/20027/chasedata) — 4.8/5 (314 reviews)
3. [Convoso](https://www.softwareadvice.ie/software/2799/safesoft-contact) — 4.5/5 (386 reviews)
4. [Genesys Cloud CX](https://www.softwareadvice.ie/software/323407/pureconnect) — 4.3/5 (262 reviews)
5. [CXone Mpower](https://www.softwareadvice.ie/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews)

## Reviews

### "Accelovance" — 4.0/5

> **Sara** | *26 February 2015* | Pharmaceuticals | Recommendation rating: 5.0/10
> 
> **Pros**: The product is customizable. The workflow aspect reduces errors made by the contact center agents and allow for more focus on the person on the other end of the line than "clicking the right button." I had a solid relationship with the USAN team.
> 
> **Cons**: It has limitations to the basic needs/functions of a platform. We have had issues with the dial plan not working our favor and have had some negative impacts. However, that is under review.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/2271/usan)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/usan-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/2271/usan> |
| en-GB | <https://www.softwareadvice.co.uk/software/2271/usan> |
| en-IE | <https://www.softwareadvice.ie/software/2271/usan> |
| en-NZ | <https://www.softwareadvice.co.nz/software/2271/usan> |

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