--- description: Review of Ultatel Cloud Business Phone System Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Ultatel Cloud Business Phone System | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Ultatel Cloud Business Phone System](/software/227125/clarity-business-phone-system) # Ultatel Cloud Business Phone System Canonical: https://www.softwareadvice.ie/software/227125/clarity-business-phone-system Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/227125/clarity-business-phone-system?page=2) > ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. Our cloud platform brings together phone, video, messaging, texts and business apps, allowing people to connect, meet, and exchange information on any device. We are passionate about using our technology and experience to help businesses address the challenges that matter to them, with an enterprise-grade platform that delivers exceptional service and 99.999% uptime. > > Verdict: Rated **4.7/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 41 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Ultatel ## Commercial Context - **Starting Price**: US$18.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: πŸ”Ή Flexible Plans, One Clear Advantage Choose from Essential, Premium, or Ultimate tiersβ€”each offering unlimited chat, calls, and video. All plans include the Ultatel Hub app, online faxing, first-class reliability (99.999% uptime), 24/7 support, and fully managed onboarding. No hidden feesβ€”just predictable, value-driven pricing - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Audio Calls - Audio/Video Recording - Automated Attendant - Automated Routing - Automatic Call Distribution - Blended Call Centre - CRM - Calendar Management - Call Centre Management - Call Conferencing - Call Disposition - Call List Management ## Integrations (7 total) - HubSpot CRM - Microsoft Teams - Pipedrive - Salesforce Platform - Salesforce Starter - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) ## Related Categories - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [Audio Conferencing Software](https://www.softwareadvice.ie/directory/4441/audio-conferencing/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) - [Cloud PBX Software](https://www.softwareadvice.ie/directory/4757/cloud-pbx-software/software) - [Video Conferencing Software](https://www.softwareadvice.ie/directory/4531/video-conferencing/software) ## Alternatives 1. [RingEX](https://www.softwareadvice.ie/software/173497/officeuk) β€” 4.2/5 (1200 reviews) 2. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) β€” 4.7/5 (858 reviews) 3. [800.com](https://www.softwareadvice.ie/software/120982/800-com) β€” 4.7/5 (313 reviews) 4. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) β€” 4.6/5 (914 reviews) 5. [Intermedia Unite](https://www.softwareadvice.ie/software/146704/intermedia-unite) β€” 4.7/5 (188 reviews) ## Reviews ### "Premium Cloud Phone System With Mid-Market Prices" β€” 5.0/5 > **Zac** | *2 November 2022* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Call quality and reliability are awesome\! Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore.ULTATEL mobile app is also very good and allows my team to stay connected easily, even when on the road. > > **Cons**: To be honest, we didn't had any issues with ULTATEL yet. We moved away from a competitor we were using for more than 5 years, and 5 minutes later we were running on ULTATEL, much more smoothly. > > So far, the experience with ULTATEL has been great. From the actual service provided, to their infrastructure and apps, to their customer support.The sales process happened fast and we got up and running in no time. They also facilitated the migration process from our previous service provider. ----- ### "Great communications system at an affordable rate" β€” 5.0/5 > **Brianna** | *23 October 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The implementation was guided and easy. The support is fabulous, and the cost is reasonable. They saved us from our previously used company. > > **Cons**: I don't have any complaints about Ultatel. Any time there is an issue, support responds very quickly to resolve it. ----- ### "The Disappointing Tel All about Ultatel" β€” 2.0/5 > **David** | *15 March 2024* | Design | Recommendation rating: 2.0/10 > > **Pros**: The front line customer service is very nice AND IF THEY WORKED THE FEATURES WOULD BE INCREDIBLE. > > **Cons**: Unreliable, lost calls daily, complaining customers, HANGING APPLICATIONS, and the amount of data they will ask you for in order to be able to fix absolutely anything is insane. > > The front line customer service is very nice. Unfortunately for them the consistency of the technology is just not there. I WOULD NOT AT ALL EVER SIGN A CONTRACT WITH THIS COMPANY NOT EVER\! ----- ### "Great Service\! Great Support\! Great System\!" β€” 5.0/5 > **Mishelle** | *5 December 2024* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Easy to use and excellent customer service. > > **Cons**: I wish Ultatel had a little more detailed reporting and analytics allowing users to create their own automated reports. > > Ultatel has been excellent to work with. They have always been able to resolve any request. Their website it user friendly and their customer service is knowledgeable. ----- ### "Review from AIM" β€” 5.0/5 > **Brittany** | *17 October 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: How I can monitor live calls and the features that come along with that. The listening, listening and speaking to staff, and the listening and speaking to the staff and the patient all at the same time. I also like that I can listen to phone recordings from the same day. The new dashboard looks very nice too\! > > **Cons**: Recording are only available for 6 months. I would have preferred a year, but its not a deal breaker. > > Our salesperson,\[sensitive content hidden\], was great\! We didn't want to see demo's, so he did an amazing job outlining everything that they do and how it would benefit us and our company. Exactly what we wanted to hear\! He was also a huge help with getting us out of our old phone contract.\[sensitive content hidden\], our onboarding team leader, was wonderful too\! For weeks she answered all of my daily emails and calls, quite quickly I might add, and made sure everything was running smoothly. We have had quick turnaround times when calling into tech support. They are always very helpful whenever we have needed help. We've been extremely satisfied since making the switch. Would highly recommend\!\! ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/227125/clarity-business-phone-system?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/227125/clarity-business-phone-system) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data