--- description: Review of Help Scout Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Help Scout | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [CRM Software for Startups ](/directory/3235/startup/software) > [Help Scout](/software/2280/help-scout) # Help Scout Canonical: https://www.softwareadvice.ie/software/2280/help-scout Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.ie/software/2280/help-scout?page=2) > Help Scout is a customer support platform that caters to various industries such as SaaS, ecommerce, financial services, education, media, healthcare, professional services, logistics, property management, manufacturing and real estate. The platform includes a shared inbox that allows teams to collaborate and manage customer communications in one place. It offers a help center that enables customers to find self-service support and answers to common questions. The live chat functionality allows for real-time conversations with customers to provide instant support. The platform also includes proactive messaging capabilities to help engage customers with targeted messages. Additionally, Help Scout provides an omnichannel support solution, giving teams a unified platform to manage customer interactions across various channels. > > Verdict: Rated **4.6/5** by 226 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 226 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Help Scout - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$55.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Free trial available. Standard pricing starts at $20 per user per month. Standard: $25 user / month, or $20 user / month billed annually Plus: $40 user / month, or $35 user / month billed annually Company: $60 user / month billed annually Help Scout serves businesses from small to enterprise. Plans range from Free to keep everyone on the same page, to Standard for automation features and reporting, to Plus for advanced reporting \& features designed for large teams. All Plans include 24x7 support, unlimited volume \& storage, and 40+ third party integrations. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Alerts/Notifications - Archiving & Retention - Automated Routing - Autoresponders - Canned Responses - Catalog Management - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management - Configurable Workflow - Contact Database - Contact Management - Customer Communication - Customer Database - Customer History - Customisable Branding - Customisable Reports ## Integrations (80 total) - ActiveCampaign - Aircall - AppFollow - Asana - BriteVerify - Campaign Monitor by Marigold - Capsule - Census - ChannelReply - ChargeDesk - Chatra - Churn Buster - ChurnZero - CircleLoop - Clockify ... and 65 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software) ## Related Categories - [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software) - [Gaming and Casino CRM Software](https://www.softwareadvice.ie/directory/340/gaming-casino-crm/software) - [Mortgage CRM Software](https://www.softwareadvice.ie/directory/345/mortgage-crm/software) - [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software) - [Hotel CRM Software](https://www.softwareadvice.ie/directory/339/hospitality-hotel-resort-crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18782 reviews) 2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 3. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1723 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews) 5. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3425 reviews) ## Reviews ### "Great for Basic Customer Support" — 5.0/5 > **Abraham** | *31 October 2021* | Mining & Metals | Recommendation rating: 8.0/10 > > **Pros**: Help Scout does what it's supposed to do and it's very good at it. No doubt about that. It's the very main reason why many companies trust Help Scout for their customer support management. You can create automations, saved replies, a knowledgebase, and a chat widget (they call it Beacon). Everything works as it's supposed to and we never had any issues so far. It's really easy to set up automations and saved replies, no need to look into their help docs. You just need to use your common sense to navigate through the dashboard. I am using it daily for my client's e-commerce business for the past 6 years and I can say that it's a really solid product. I also like their mobile app because it works really well. This is very important so you can attend to your customers even when you're not at your desk. Most customers want very quick responses and so the mobile app will be very handy when you don't have access to a computer. There's no issue with deliverability as all our emails and replies went straight to customers' inboxes, which is very critical for this kind of app. > > **Cons**: I found another software that has more features than this app and the pricing is also good. I wish Help Scout will have a feature where you can snooze or schedule an email or reply, and the ability to create embeddable forms. Also, I wish you can connect your social media accounts so you will be able to easily monitor your social media audiences when they message you or when they comment on your posts. These are available on the other software I found and it is a great alternative to this software. > > I have nothing to say about Help Scout's services, it does an excellent job, hands down. Though it's lacking some features and the pricing is a little bit high based on what features they offer. If you want just a basic customer service software for handling emails then Help Scout is a good choice. ----- ### "Help Scout is great for small teams looking for a simple and inexpensive shared inbox" — 4.0/5 > **Laurène** | *5 September 2022* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Help Scout is great for our 4-person Customer Success Team. We have been using it for over a year and it helps us provide high-quality customer support. It is easy to use, our customers like it because our emails look just like normal emails. Their support team is great, we always get quick and relevant answers. > > **Cons**: I think the reporting feature could really be improved, and we would appreciate a few more features to improve the daily management of support tickets. > > Help Scout is a great option for small to medium teams who do not want and overly complicated and pricy Help Desk software. It lacks some nice-to-have features but it will still help you provide great customer service. ----- ### "Help Scount - helping you" — 3.0/5 > **Taylor** | *22 February 2025* | Hospitality | Recommendation rating: 6.0/10 > > **Pros**: The automated reply's are typically useful and lead to a good start when live chatting. > > **Cons**: Help Scout needs some improvements before being a productive platform. It is not yet very integrated. > > Overall, I haven't had the greatest luck while navigating through Help Scout, it needs some work to be a stronger platform. ----- ### "A great help desk platform" — 5.0/5 > **Dwi** | *31 May 2023* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Help Scout has been a great help desk platform for our business. Outside managing customer queries, we've utilized their workflow and saved reply features to semi-automate and fully automate several key areas. This has saved a lot of time and allowed us to focus on the customer. We've also been able to build our customer query management process around Help Scout and use this across multiple teams. It's a straightforward and easy-to-use platform that is intuitive in some aspects. > > **Cons**: While their workflow functionality is good, some areas are missing that would benefit this function. It would also be great if Help Scout had an internal SLA feature which was broad enough to cover various SLA scenarios. > > It's a great platform for small to medium scales businesses looking for a help desk platform. It has some key features which cover the majority of everyday needs with the added benefits of additional items which could be used as you expand. ----- ### "One of the best products I've ever used" — 5.0/5 > **Jakub** | *22 September 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It makes managing incoming cases feel good - I've tried and seen other tools used primarily for customer support, and none of them were comparable to Help Scout for me. In Help Scout the entire UI puts the focus on serving the customer right, being light on unnecessary noise. Might sound cheesy, but somehow lets you connect better with the person on the other side of the screen. > > **Cons**: That I had to stop using it recently :( Other than that I didn't really find anything that I disliked there. > > It was truly great: managing emails and knowledge base, getting reports, adding in-app tooltips - all of that worked flawlessly, and in rare occasions in which I had to contact their support, it was one of the best experiences as well. If I could choose the tool to handle customer support again, I would go for Help Scout - and I suggest you (aka the reader) to do just that\! ----- Page: 1 / 10\ Next: [Next page](https://www.softwareadvice.ie/software/2280/help-scout?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/2280/help-scout) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data