---
description: Review of Coveo Relevance Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Coveo Relevance Cloud | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/3898/knowledge-base/software) > [Coveo Relevance Cloud](/software/230005/coveo)

# Coveo Relevance Cloud

Canonical: https://www.softwareadvice.ie/software/230005/coveo

> Coveo Relevance Cloud is an artificial intelligence (AI)-enabled solution that helps businesses across finance, manufacturing, telecommunications and other industries manage enterprise search and customer service operations. The application enables website visitors find relevant content and receive personalized recommendations through interactive search methods.

Features of Coveo Relevance Cloud include content filtering, knowledge base management, access control, analytics, customer engagement and more. Coveo allows employees to collect relevant content from specific applications, websites, internal servers and other online sources and store them in a centralized repository.

Coveo Relevance Cloud comes with an application programming interface (API), which facilitates integration with several third-party platforms such as Salesforce, Zendesk, Adobe Experience Manager, Sitecore, ServiceNow and more. Pricing is available on a monthly subscription and support is extended via phone, email, FAQs, documentation and other online measures.
> 
> Verdict: Rated **4.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 3 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Coveo
- **Founded**: 2005

## Commercial Context

- **Starting Price**: US$600.00
- **Pricing model**: Other (Free version available) (Free Trial)
- **Pricing Details**: Base - $600/month
Pro - Starting at $1100/month
Enterprise - Volume-based pricing
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French
- **Available Countries**: Canada

## Features

- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Notifications
- Analytics
- Augmented Analytics
- Autocomplete
- Catalog Management
- Data Aggregation
- Drag & Drop
- Faceted Search/Filtering
- For Enterprises
- For eCommerce
- Full Text Search
- Indexing
- Knowledge Base Management
- Knowledge Management
- Machine Learning
- Multiple Data Sources
- Natural Language Search

## Integrations (26 total)

- Adobe Experience Manager
- Amazon S3
- AppDirect
- Azure DevOps Server
- ClickHelp
- Confluence
- Elastic Path
- GitHub
- Google Cloud
- Google Drive
- Higher Logic Thrive
- Jira
- Jive
- Microsoft Dynamics 365 Business Central tegossuite
- SAP Commerce Cloud

... and 11 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software)

## Related Categories

- [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software)
- [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software)
- [Visual Search Software](https://www.softwareadvice.ie/directory/4287/visual-search/software)
- [Personalization Software](https://www.softwareadvice.ie/directory/4276/personalization/software)
- [Enterprise Search Software](https://www.softwareadvice.ie/directory/4368/enterprise-search/software)

## Alternatives

1. [Korra](https://www.softwareadvice.ie/software/331223/korra) — 4.8/5 (17 reviews)
2. [ONTEC AI](https://www.softwareadvice.ie/software/520144/ONTEC-AI) — 5.0/5 (2 reviews)
3. [Squirro](https://www.softwareadvice.ie/software/240056/squirro) — 5.0/5 (2 reviews)
4. [Luigi's Box](https://www.softwareadvice.ie/software/355375/luigis-box) — 4.9/5 (110 reviews)
5. [Algolia](https://www.softwareadvice.ie/software/323590/algolia) — 4.7/5 (74 reviews)

## Reviews

### "Does a good job, no complaints" — 4.0/5

> **Verified Reviewer** | *4 July 2022* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: This product integrates seamlessly with Salesforce giving a positive user experience. The results are fast, mostly relevant, and easy to understand. It allows a decent level of customizations and makes it flexible enough to achieve your specific business needs. With Coveo, I feel that our ticketing system offers better customer experience to the users and also helps with some case avoidance.
> 
> **Cons**: Sometimes, it gives an impression that the search results are not always relevant. The sorting and filtering options can be improved.
> 
> We use Coveo in our organization and integrated it with our knowledge-centered support. It's fairly simple and straightforward to implement. We have a ton of data in Salesforce and Coveo does a decent job of indexing them for search and knowledge base purposes.

-----

### "Used by internal and communities users" — 4.0/5

> **Verified Reviewer** | *12 February 2019* | Computer Networking | Recommendation rating: 8.0/10
> 
> **Pros**: OOB Connectors to pull from variety of sources.
> 
> **Cons**: Package/ Version upgrade is sometimes hard and require a lot of time/ money investment
> 
> Good, specially their support team. Very  helpful.

-----

### "Coveo has been a good solution for our enterrise search solution" — 4.0/5

> **Nikhil** | *4 October 2016*
> 
> Its been good with the support team and the product, we are now waiting for the new release to be live so that we can upgrade coveo.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/230005/coveo)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/bi/coveo-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/230005/coveo> |
| en-GB | <https://www.softwareadvice.co.uk/software/230005/coveo> |
| en-IE | <https://www.softwareadvice.ie/software/230005/coveo> |
| en-NZ | <https://www.softwareadvice.co.nz/software/230005/coveo> |

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