--- description: Review of Community CareLink Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Community CareLink | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Web-Based EMR Software](/directory/120/web-based-emr-software/software) > [Community CareLink](/software/2307/community-carelink) # Community CareLink Canonical: https://www.softwareadvice.ie/software/2307/community-carelink Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/2307/community-carelink?page=2) > Community CareLink is a cloud-based electronic health record (EHR) and practice management system designed specifically for social service agencies. Features include treatment options, progress notes, narrative reports, custom templates, ad hoc reporting and a patient portal. The billing module offers capabilities for eligibility inquiries, EDI support, batch posting and a billing dashboard. Community CareLink is customizable and can run on multiple browsers, including Internet Explorer, Mozilla Firefox and Google Chrome. > > Verdict: Rated **4.4/5** by 44 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 44 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: FirstCallTechnology - **Location**: Kansas City, US - **Founded**: 2018 ## Commercial Context - **Starting Price**: US$65.00 - **Pricing model**: Per User - **Pricing Details**: Flexible pricing based on users, modules, and support needs. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Administrative Reporting - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Assessment Management - Attendance Management - Bed Management - Billing & Invoicing - Calendar Management - Care Plan Management - Case List Management - Case Management - Case Notes - Certification & Licensing ## Integrations (2 total) - athenaOne - eClinicalWorks ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Web-Based EMR Software](https://www.softwareadvice.ie/directory/120/web-based-emr-software/software) ## Related Categories - [Web-Based EMR Software](https://www.softwareadvice.ie/directory/120/web-based-emr-software/software) - [Substance Abuse EMR Software](https://www.softwareadvice.ie/directory/180/substance-abuse-software/software) - [Community & Federally Qualified Health Center Software](https://www.softwareadvice.ie/directory/3/community-health-center-software/software) - [Certified EHR Software](https://www.softwareadvice.ie/directory/350/onc-atcb-certified-emr-software/software) - [Mac EMR & Medical Billing Software](https://www.softwareadvice.ie/directory/426/mac-emr/software) ## Alternatives 1. [Bonterra Apricot](https://www.softwareadvice.ie/software/76884/bonterra-case-management) — 4.2/5 (226 reviews) 2. [Jotform](https://www.softwareadvice.ie/software/433821/jotform) — 4.7/5 (2896 reviews) 3. [CharityTracker](https://www.softwareadvice.ie/software/129328/charitytracker) — 4.5/5 (1060 reviews) 4. [Connecteam](https://www.softwareadvice.ie/software/109560/connecteam) — 4.6/5 (5270 reviews) 5. [Casebook](https://www.softwareadvice.ie/software/216199/casebook) — 4.2/5 (86 reviews) ## Reviews ### "Consider Community Care Link" — 4.0/5 > **Becky** | *4 September 2025* | Nonprofit Organisation Management | Recommendation rating: 9.0/10 > > **Pros**: The CCL team is extremely attentive to detail. They want to ensure programs and workflows are set up accurately, to provide a quality user experience. They are also very responsive to questions, ensuring users get help quickly. The CCL team makes the entire experience from system set up to everyday use feel collaborative. > > **Cons**: I'd love to see the client enrollment process and service entry work more intuitively. My experience is limited to using CCL for a very specific program, so the limitations may have been necessary due to funder reporting needs. However, it would be great to have to use fewer "clicks" in each screen. > > Overall our agency's experience with CCL was extremely positive. The staff is knowledgeable and experienced, and the system is easy to use for even the most entry level of users. ----- ### "Helpful Tool for Care Coordination and Organization" — 5.0/5 > **Brooks** | *8 June 2026* | Insurance | Recommendation rating: 3.0/10 > > **Pros**: What I like most about Community CareLink software is how it improves coordination between care providers by centralizing patient information in one system. It makes it easier to manage care plans, track patient progress, and ensure that all members of the care team are on the same page. > > **Cons**: I have never experienced any issues with Community CareLink and I’ve used this software for one year > > My overall experience with Community CareLink has been positive. It provides good value for money by offering useful features that support healthcare and community service organizations without being overly complex or expensive. The customer support is generally responsive and helpful when assistance is needed. The donor and donation management tools make it easier to track contributions and keep accurate records, which is especially useful for nonprofit organizations. The reporting features are helpful for generating summaries and tracking activity, although they could be more customizable. The scheduling and calendar system makes it simple to organize appointments, manage staff schedules, and coordinate care efficiently. ----- ### "Great Customer Support and Reporting" — 3.0/5 > **Callie** | *11 September 2025* | Mental Health Care | Recommendation rating: 7.0/10 > > **Pros**: Reports were very easy to run and access. It took out a lot of guessing work. I liked that reports showed up on the system itself and you could choose how to save the file. I really specifically liked the program outcomes reports. > > **Cons**: Having to enter and re-enter things for our clients. Also, privacy concerns with multiple agencies using the same EHR, I didn't like how there wasn't really a good, safe way to protect our client's information > > Community CareLink was a great system to use while we were a smaller organization with less compliance needs. Reporting was very easy and efficient for what it was. Customer service was always quick and helpful and friendly when we needed it. I so appreciated their help with data migration once we switched to a different EHR. ----- ### "Community CareLink is not bad" — 5.0/5 > **Pam** | *23 April 2026* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: The connection with the available resources It avoids searching everywhere and saves time for a specific purpose. > > **Cons**: Sometimes the information is not always up to date or complete, which can complicate certain orientations. You still have to check next to be sure. > > In my role Community CareLink is useful, it allows me to better guide people according to their needs. ----- ### "Community CareLink is a fantastic and useful tool\!" — 5.0/5 > **Micah** | *4 September 2025* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: Ease of use. High functionality that meets our organizational needs. EXCELENT customer support and technical assistance team. > > **Cons**: Moble use on my phone is clunky. Would be great if a moble app was developed for easier access to the portal. > > Best system I have used. I would definitely recommend. The system fits our organizational needs and has the capability to be customized to keep up with our growing needs. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/2307/community-carelink?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/2307/community-carelink) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data