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About Calabrio ONE
Calabrio ONE is a workforce performance software that helps contact centers work smarter, faster, and better. The true-cloud platform integrates workforce optimization, agent engagement, and business intelligence into one suite. Key features include call recording, quality management, workforce management, analytics, and data management. AI-fueled insights and automated workflows empower users. The integrated platform provides insights to boost contact center efficiency and customer experience.
Calabrio ONE pricing
Calabrio ONE does not have a free version. Calabrio ONE paid version starts at US$295.00/one-time.
Starting Price:
US$295.00/one-time
Free Version:
No
Free trial:
No
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Nick
- Industry: Entertainment
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 20/5/2024
Calabrio is amazing!
Pros
It is very smooth, clean and easy to use. With my call center job, this is the best scheduling system I have ever used, for sure!
Cons
I think the only think of is that it can be slow when trying to change my breaks, but it's not a huge issue.
Lilly
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 20/5/2024
Calabrio ONE is awesome
I've worked with Calabrio before, and this is definitely the easiest and most useful version of Calabrio yet.
Pros
I love the fact that we can move segments of our schedule around on our own, which leads to better adherence.
Cons
So far, I haven't found anything to dislike about it.
Heather
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
2
Reviewed on 20/5/2024
Don't do it
The last program we used had a remind pop up in front of all of our other programs that was 14 minutes till break or lunch. We could either snooze it for 1 minute, 5 minutes, or 10 minutes or just hit ignore. Calabrio does not do that so I have to set an alarm on my phone and when it goes off it interrupts my calls because I'm not going to change the volume from my morning alarms. It's very inconvenient and if I had my own company, I would never use Calabrio
Pros
Nothing at all. I wish our company would switch.
Cons
It doesn't have pop ups to remind us that breaks or lunch are happening!
The last program we used had a remind pop up in front of all of our other programs that was 14 minutes till break or lunch. We could either snooze it for 1 minute, 5 minutes, or 10 minutes or just hit ignore. Calabrio does not do that so I have to set an alarm on my phone and when it goes off it interrupts my calls because I'm not going to change the volume from my morning alarms. It's very inconvenient and if I had my own company, I would never use Calabrio
Verified Reviewer
- Industry: Outsourcing/Offshoring
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 20/5/2024
Employee Review
Pros
Easy to use and very handy since it has a mobile app that you can access off of your computer.
Cons
I don't have something that I don't like in Calabrio so far we're good with it.
Verified Reviewer
- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 12/4/2024
5 years of using TeleOpti (both as an agent and as an operations manager)
Pros
Quick schedule changes, all sorts of reports, and connecting TeleOpti to PowerBI.
Cons
What's missing is a "select everyone on shift today" button
Verified Reviewer
- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 15/4/2024
my wfm app
Pros
easy to use as it been used daily to monitor my schedule
Verified Reviewer
- Industry: Financial Services
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 8/5/2024
BETTER THAN WORKDAY
My overall experience is above average.
Pros
It's efficient and very user friendly. Loved the scheduling.
Cons
Navigation can be tricky sometimes. The navigation areas aren't clear.
Rakshith
- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 20/5/2024
Super Effective
Pros
The graphics and its user friendly. color full design with clear detailing
Cons
The system crashes when there is huge work load. As there was a lot of calls and the adherence was not accurate would love to update and make this proper.
Lynn
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 13/3/2024
Great Company and employees!!
Awesome experience with a 360
View of our customer using all of Calabrio’s tools .
Pros
Ease of use and the ability to be in the cloud for use across the globe. We also use call quality for training and mentoring agents.
Cons
None the tool
Was very easy to
Use and the support was good.
Nathan
- Industry: Oil & Energy
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 13/3/2024
Great call center software
Pros
A great all-in-one solution for call centre staffing and operational needs
Cons
I honestly can't think of any downsides, it really improved our employee and customer experience
Courtney
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 15/3/2024
Support to help you grow
Pros
I love that Calabrio can be an all-in-one resource for WFM, QA, and Call Recording. It allows us to create custom dashboards, reports, and visualizations to help our teams better understand their performance and data.
Cons
The piece that I like least is the complexity within the version that we use to create the custom reports. While it is more challenging the support we have received from the Calabrio team has been amazing.
Kirsten
- Industry: Government Relations
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 20/5/2024
Calabrio Review
Pros
What I love most about Calabrio is the 5 minute early reminders before a break!
Cons
I don't really have any complaints about it.
Lester
- Industry: Airlines/Aviation
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 21/5/2024
Great for time management
Overall, I have no complaints with Calabrio One.
Pros
I like that it shows available for time off and show waitlisted placement.
Cons
It will time out sometime when you least expect it to.
bridgette
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 20/5/2024
review calabrio
great I love it and it is perfect and easy to access
Pros
schedule change and being able to see my schedule
Cons
System issues like freezing and my schedule not loading
Irene
- Industry: Translation & Localisation
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 20/5/2024
Schedule Management
Pros
I like the toggle feature that enables me to choose time off or overtime.
Cons
I am unable to cancel a request within 7 days.
Desiree
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 20/5/2024
Calabrio One
Pros
Its easy to use easy to keep up with and lets me know my individual statistics
Cons
Don't have anything I dislike at all that i can say
Molly
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 9/4/2024
Fantastic for your Business
I am satisfied with this and I would recommend it to other people.
Pros
Ease of Access has been incredibly well kept and manageable.
Cons
I still feel like it is too 'order of operations' heavy and doesn't feel as smooth as it could.
Sue
- Industry: Nonprofit Organisation Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 20/5/2024
Calabrio One Review
I love using Calabrio One. For the most part it functions well.
Pros
It is easy to navigate and very simple to understand.
Cons
It has glitches from time to time that prevent me from seeing my schedule.
Emily
- Industry: Government Relations
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 20/5/2024
Calabrio Review
Pros
The effortless way to check my schedule. I can easily check everything with the push of a button.
Cons
I don't have any issues with Calabrio, it is very simple to use.
Johnathan
- Industry: Public Safety
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 20/5/2024
Review from user
Pros
I like how i can see and request leave from my mobile
Cons
My company doesnt utalise all of its features to its most efficiency
Alfredo
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 21/5/2024
Calabrio is simple to use
Pros
easy to use, reliable. , nice visuals. good tracking.
Cons
hard to say , if I have to complain about something would be it goes off line at times.
Shakeel
- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 20/5/2024
Calabrio Review
Pros
The ease of use especially booking holidays and swapping shifts
Cons
We need to use it with another software such as workday to confirm our holidays and pay
Marlon
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 20/5/2024
Caleb ONE!
Enjoyable... interesting...quite engaging
Pros
Able to file docs and information and gets result of feedback almost instantaneous
Cons
Not much because the system is user friendly
James
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 15/4/2024
A well made product
Pros
Calabrio is a very useful tool for booking holiday and scheduling breaks
Cons
The formatting on the product isn't the nicest to look at aesthetically
Amanda
- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 20/5/2024
Customer Service Perspective
Pros
The ability to see the probability of getting a day off for PTO
Cons
not being able to clock in or out function. That would help streamline things.
Aida
- Industry: Translation & Localisation
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 20/5/2024
I'm the employee.
I am still learning so no issues for now. I like Calabrio One.
Pros
This tool has all our call centers need. Great information that allows the call center management make educated decisions without having to dig for the information or complicated forms. Calabrio offers an amazing customer service when I speak with them. They are always willing to help out any way possible. They also have an awesome work culture.
Cons
Sometimes is to much to remember when doing trades or changing schedule.
Jennifer
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 20/5/2024
Everything in one easy program.
So far my experience using Calabrio has been extremely positive. I was wary at first but this program is very easy to learn and integrates with all of our systems perfectly.
Pros
I love the ease and color coding of the time slots. In a call center you switch between several tasks and live channels daily and this is a wonderful way to keep track of where you should be, shift bids, etc.
Cons
I do wish it could integrate notifications into either Slack or Google Chrome; if I have certain items muted because of calls, I will not hear changes to my schedule and I need bigger flashing visual notifications.
Ester
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 20/5/2024
Calabrio on the spotlight
Pros
The platform is very intuitive, as someone who studied user experience this is one of the highlights of the platform in my opinion - I do not use most of the features as a user, but the requests on the platform are easy to perform as well as to perform changes on the schedule.
Cons
I am not sure if this is something specific from my company or the platform, but requests usually take someone to the workforce management to approve (when I first started using the platform it was easier to approve changes among shifts, for example), so I would bring that back. Besides that, all good.
Rabya
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 20/5/2024
Experience with Calabrio
Pros
User friendly. Accessible and easy.easy to navigate.
Cons
Everyone can view everyone's schedule. Sometimes it's not a great thing especially if you are working among other family members or people you know. Lack of privacy.
luberta
- Industry: Leisure, Travel & Tourism
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 20/5/2024
calabrio one 5/20/24
it is good. i have barely had any issues with calabrio one.
Pros
the ease of the layout of the schedule and for requesting time off.
Cons
that it does not show enough of information on available hours for paid time off.
anthony
- Industry: Consumer Services
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 20/5/2024
Calabrio best thing in the world
If I have to say my overall experience in just one work I would say 'GREAT' I like the fact that i can change the schedule myself also is easy to swap days with partner
Pros
what I like the most is grant bot it tells you important information when a schedule could be change or swapped with a partner
Cons
I don't have too much to say I don't like all features
Lynn
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
4
Reviewed on 20/5/2024
Employer user
Pros
Seeing where I am supposed to be. It helps me manage my day.
Cons
That it can be changed without notifying me of the change. That is the worst feature in any program. The system should send out an automatic email saying something has changed in Calabrio.
Patricia
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
4
Reviewed on 13/3/2024
Calabrio is a Game Changer
We were previously using the on-premise version of the product. Last year, we switched to the cloud version. Our migration was mostly easy. We did have to manually enter a lot of information, which was time consuming, but that doesn't change how much I love the features of Calabrio. We have the ability to see what our agents and quickly make real time adjustments. Making any change in Calabrio is easy. And you can't beat their customer service. If you have a problem, they have a lot of ways to help you solve it, and they're employees are genuinely enthusiastic about the product. That alone should tell anyone how good it is.
Pros
Running a scheduler and making sure we have optimum coverage is so easy, and if we make a mistake with the schedule, it's easy to fix.
Cons
I wish the reports were more robust. Analytics seems like a great product, but it's not easy for the novice user to catch on to.
Alelie
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 10/4/2024
Calabrio One App is the best tools for employees Scheduling issue
this is the BEST app to use for Employees scheduling issue
Pros
easy to manage and use, can be access by anyone/employee weather compute or smart phones
real time update, can request schedule update up to 2 months prior
Cons
if the internet connection is slow the app will give you an error
Ron
- Industry: Pharmaceuticals
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 20/5/2024
Calabrio ONE Best Bang for your Buck
Overall, Calabrio is the best in scheduling technology.
Pros
Calabrio ONE is easy to use an navigate. I love the reports and being about to keep track of my time. Trading schedules and requesting time off is quick and easy. I also like the flexibility to adjust breaks and lunches within specific days.
Cons
I have yet to find any negative aspects of Calabrio ONE. My previous scheduling system had frequent downtime, but Calabrio ONE has been steady and consistent.
Jernalyn
- Industry: Consumer Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 22/5/2024
Feedback on my experience using calabrio
Pros
Since im just using the calabrio by checking my everyday schedule ,filling Overtime and checking my adherance aside from that thats all
Cons
since my access is limited only .Seeing my everyday adherance and
luis
- Industry: Medical Practice
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 20/5/2024
Calabrio what to know
My overall experience was great im still continuing to use it
Pros
the real time scheduling options and time off requests
Cons
there isnt anythign I didnt like about calbrio
Beatriz
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 20/5/2024
Review of Calabrio
I like the platform, is very useful and makes my work more productive
Pros
I liked the ability to change days and times quickly
Cons
The interface of the android app is a bit difficult to use, to access the app and to make time changes
Verified Reviewer
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 14/3/2024
Calabrio for your contact center needs
Overall, easy use and understanding of various applications.
Pros
Ease of use for all user roles: agents, leaders, administrators
Accurate planning functionality
Screen and call recording function
Cons
Missing a screen recording error report/alert
Dorothy
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 20/5/2024
My experience with utilizing this Tool
Pros
I was able to request for overtime for my shift even for my rest day and also I was able to check my performance with the help of this tool.
Cons
whenever I select the agent schedule messenger, the app shows my schedule yesterday later after a few hours. And when I check my current schedule, sometimes I got called out since I'm punching the wrong activity for a particular time because the messenger shows yesterday's schedule.
Chanelle
- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 20/5/2024
Chanelle's Review
It's been good, I have been using it for 3 years and it's easy to use.
Pros
It's easy to use and I can change the days off on my own.
Cons
That I cannot choose the time that I take break and lunch.
Hlengiwe
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 20/5/2024
Calabrio One
Pros
It is very useful as we are able to see our schedule for weeks in advance. We are able to view our breaks and lunches. There is also a system where we can apply for annual leave which is very helpful.
Cons
Sometimes I do not get reminders and updates when my schedule is changed.
Guilherme
- Industry: Airlines/Aviation
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 20/5/2024
Calabrio Review
My overall expience with Calabrio I would say is excellent.
Pros
What like mosta about Calabrio is how easy it to use, quick to load and very user friendly.
Cons
How sometines it takes so long to go from pending to approve or denied.
Jackie
- Industry: Staffing & Recruiting
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 20/5/2024
The Importance of Calabrio ONE
Pros
Easy to use and navigate. I never encounter the website being down for maintenance issue.
Cons
Sometimes the loading of schedule take a bit longer than usual
Wanda
- Industry: Airlines/Aviation
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 20/5/2024
Easy to use
Exceptional, However there is a room for improvement which is to add more options
Pros
Simplicity is what makes Calabrio one the best.
Cons
Features are limited a bit and if more options and activities can be added
Wanita
- Industry: Mental Health Care
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 13/4/2024
Calabrio is easy to use
Overall, Calabrio has been the best time management system I have ever used
Pros
Easy to learn the platform and manage my schedule
Cons
Shift swaps have been confusing and difficult to use
Biswajeet
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 20/5/2024
Calabrio ONR review
Pros
Its flexible and can be changed easily.
It helps us to manage the workforce of the organization.
It helps us to keep track for the performance.
Cons
It takes time to change the status specially for the employees.
Tichelle
- Industry: Pharmaceuticals
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 20/5/2024
Calabrio One
Pros
I am able to view my schedule and review my calls.
Cons
I do not have any cons with Calabrio. It is very helpful.
ALICA
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 21/5/2024
Calabrio is very nice and friendly to use!
Calabrio is Great and easy to use! I enjoy using it very much! No complications, nice!
Pros
i like the speed Calabrio has to work, the functions are very easy to understand and simple!
Cons
I do not have anything to complain about.
Destiny
- Industry: Internet
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 20/5/2024
Calabrio is cool!
Pros
Very easy to use calabrio, it has been the best schedule tracker i have seen
Cons
Sometimes it logs me out frequently and i have to repeatedly sign in
