---
description: Review of Clickatell Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
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title: Clickatell | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [CRM Software for Startups ](/directory/3235/startup/software) > [Clickatell](/software/231757/clickatell-touch)

# Clickatell

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> We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers can now connect with brands to find goods and services, make purchases, track orders, and resolve issues with a simple text or chat. 

Clickatell’s Chat Commerce Platform supports the creation and development of customer relationships in chat-based messaging, engagement, and payment solutions. Our global customers easily manage millions of monthly conversations and transactions, all through chat. No need for cash, phone calls, in-person interactions, or apps, Clickatell is powering the digital commerce transformation. 

At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people creating a better world through technology where rewarding consumer experiences are the norm.
> 
> Verdict: Rated **4.3/5** by 15 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 15 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.2/5 | Based on overall reviews |
| Value for Money | 4.1/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Clickatell
- **Location**: California, US
- **Founded**: 2000

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Discounts on bulk packages. Customized pricing for Enterprise customers.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, France, Germany, Ireland, Italy, Luxembourg, Mexico, Netherlands, New Zealand, Panama and 10 more

## Features

- 2-Way Messaging
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- Autoresponders
- Campaign Segmentation
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Configurable Workflow
- Contact Database
- Customer Engagement
- Customer History
- Customisable Branding
- Drag & Drop

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software)

## Related Categories

- [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software)
- [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software)
- [Consulting CRM Software](https://www.softwareadvice.ie/directory/3837/consulting/software)
- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews)
2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
3. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (984 reviews)
4. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews)
5. [Intercom](https://www.softwareadvice.ie/software/378292/intercom) — 4.5/5 (1131 reviews)

## Reviews

### "Easy to use and Integrate" — 5.0/5

> **Kobus** | *17 November 2021* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: It is easy to use and integrate especially for our international customer
> 
> **Cons**: There are no disadvantages to use this platform

-----

### "Whatsapp is now the default communication tool in Africa. Replacing SMS" — 5.0/5

> **Derick** | *20 October 2021* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of implementing SMS API in my customized software suites
> 
> **Cons**: The SMS API served me well for nearly 17 years now.  The SMS price stayed  constant at the same price as for 17 years now. However MTC (98% market share) have reduced their local SMS rates drastically to retain some revenue stream from SMS infrastructure as alternative of WHATSAPP replacing Voice and SMS text.  However Clickatells WHATSAPP tariffs is 3 times more expensive than Clickatell's standard SMS rates. Making it an inhabitable pricey alternative for dying SMS.   Please reconsidder pricing for WHATSAPP in Africa (namibia included) same as South Africa.
> 
> Served my wel. Exceptionally well

-----

### "Feedback" — 3.0/5

> **Chris** | *3 November 2021* | Education Management | Recommendation rating: 5.0/10
> 
> **Pros**: Autopayments make the work easy. Autofilling make the use not run out of credits.
> 
> **Cons**: Poor UI/UX for payments and management of seeing reports and usage.
> 
> Adequate

-----

### "Easy to Use Platform" — 5.0/5

> **Erin** | *30 August 2021* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Clickatell is a great value for our customers.  Their customer service is wonderful and they are great about keeping us updated with any new changes
> 
> **Cons**: The portal is great for users who were previously set up, I have to use someone else's login to view our account - for some reason, it is not easy to set up my own

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### "Great Product with Fantastic Service" — 5.0/5

> **Blair** | *17 August 2021* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: The % up time and speed of SMS. The high quality of support.
> 
> **Cons**: Nothing. There are no real down sides. Its great.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/231757/clickatell-touch)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/live-chat/clickatell-touch-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/231757/clickatell-touch> |
| en-GB | <https://www.softwareadvice.co.uk/software/231757/clickatell-touch> |
| en-IE | <https://www.softwareadvice.ie/software/231757/clickatell-touch> |
| en-NZ | <https://www.softwareadvice.co.nz/software/231757/clickatell-touch> |
| fr | <https://www.softwareadvice.fr/software/231757/clickatell-touch> |

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