--- description: Review of Device42 Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Device42 | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [Device42](/software/232828/device42) # Device42 Canonical: https://www.softwareadvice.ie/software/232828/device42 Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/232828/device42?page=2) > Device42 is an asset management solution that enables IT administrators to track hardware, software, devices and networks. The key features includes automated data center management, service management, device discovery, asset tagging and password management. The solution enables IT administrators to manage the complete lifecycle of assets. Further, it enables managers to grant permissions and provide access rights to team members. Data center virtualization enables organizations to create a structured data repository. Device42’s password management module enables organizations to store and manage passwords in a centralized location. The solution integrates with third-party applications using REST APIs. Support is provided via an online portal, email and phone. The solution helps midsize businesses streamline and automate asset management operations. > > Verdict: Rated **4.8/5** by 85 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 85 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: The Device42 Core software license is the base license for the product, and Other features are priced in addition to the core pricing, and require a Core base license. Device42 software is licensed as an annual subscription. Pricing tiers are based on the number of devices, modules chosen, and and the number of IP addresses in use in the software. A device is anything IP-enabled. Non-IP based objects are considered assets and can be tracked in Device42 without taking up a license. Core is the foundational element of Device42. All users must have, at minimum, a valid Device42 Core license. Additional available feature licenses include: - Software License Management (SLM) - Power \& Environmental Monitoring - Application Discovery \& Dependency Mapping - Resource Utilization Core, Software, and Power are licensed based on the total number of devices in your estate. Application Discovery \& Dependency Mapping is licensed only on the number of application hosts. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Singapore, South Africa, Sweden, Switzerland and 3 more ## Features - API - Access Controls/Permissions - Alerts/Notifications - Application Management - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - CMDB - Capacity Management - Change Management - Change Planning - Charting - Colour Codes/Icons - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Cost Tracking - Customer Support ## Integrations (6 total) - Chef Enterprise Automation Stack - Confluence - Jira - ServiceNow - Zapier - Zendesk Suite ## Support Options - Phone Support - Chat ## Category - [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software) ## Related Categories - [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software) - [Configuration Management Tools](https://www.softwareadvice.ie/directory/4653/configuration-management/software) - [IT Documentation Tools](https://www.softwareadvice.ie/directory/4607/it-documentation/software) - [IT Asset Management Software](https://www.softwareadvice.ie/directory/1888/it-asset-management/software) - [IT Management Software](https://www.softwareadvice.ie/directory/4563/it-management/software) ## Alternatives 1. 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[Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.6/5 (791 reviews) ## Reviews ### "Device42 give you great insights and control over your infrastruccture." — 5.0/5 > **Geraldo** | *28 September 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: It's easy to set-up and get up-and-running in days with a close-to-perfect coverage > > **Cons**: It can be overwhelming for some folks, but the customer success team is great in covering that. > > From stale spreadsheet, to scripted google sheets to Device42 was a journey that we took and now we're happy that these days are over. Device42 provide a great deal of visibility and help us in many process throughout the org. ----- ### "The support team made implementation much smoother than expected" — 4.0/5 > **Abhishek** | *2 July 2026* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Whenever we encountered configuration questions or wanted guidance on best practices, the support team was responsive and genuinely helpful. Instead of providing generic answers, they worked with us to understand our environment and offered practical recommendations that helped us move forward with confidence. > > **Cons**: Support quality has been consistently good, but we’d still appreciate more detailed implementation examples and advanced documentation for complex enterprise deployments. That would reduce the need to contact support during larger rollouts. ----- ### "Good IPAM Solution" — 4.0/5 > **Andreas** | *16 April 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: We use this tool as global IPAM solution also for automated processes and its working very good. API is clearly documented and support is always willing to help > > **Cons**: Some usability concepts are not so common as compared to other IPAM products (e.g. Bluecat), which needs more time to get familiar with the concept (e.g. subnet move, split, merge). But support is always open for guidance and feature requests > > We gained following efforts : - global IPAM solutions - active IP usability tracking (ping Sweep) - Service Now Integration (REST Integration) - Single Source of truth for network items ----- ### "Project manager" — 5.0/5 > **Rajesh** | *12 June 2026* | Apparel & Fashion | Recommendation rating: 8.0/10 > > **Pros**: It is highly efficient IT service management platform with strong IT asset management capabilities. It is particularly useful for incident tracking and resolution, helping teams streamline operations effectively. Additionally, its pricing offers good value for the features and functionality provided. > > **Cons**: It has complex screens that are not always intuitive. It may take time for new users to understand the platform and start working efficiently due to its learning curve and interface complexity. > > Good for making team efficient and making work easy and effective in tracking and management. But need some time to understand everything ----- ### "Great product once it’s running, but expect a learning curve at the beginning" — 4.0/5 > **Shruti** | *29 June 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 9.0/10 > > **Pros**: After the initial implementation, Device42 became an important part of our daily IT operations. The platform is feature-rich, stable, and provides valuable insights across asset management and infrastructure documentation. As our team became more familiar with it, we found ourselves using more capabilities than we originally planned. > > **Cons**: The initial experience isn’t as straightforward as some lighter asset management tools. Understanding the platform’s structure, navigation, and configuration takes time, especially for teams without prior CMDB experience. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/232828/device42?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/232828/device42) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data