LogMeIn Central

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About LogMeIn Central

LogMeIn Central by GoTo is a cloud-based endpoint management solution that enables IT professionals to monitor and manage their endpoint infrastructure. Key features include user management, antivirus management, system health monitoring and computer grouping according to location, access and permission. Administrators can manage endpoints with a single-view dashboard where they can monitor device status, manage alerts for connectivity and deploy software. Central also helps admins create groups for different sets of endpoints, define control permissions, enable two-factor authentication and extend computer access. It also provides functionality to scan networks for malicious files and eliminate malware from a central console. Central offers mobile applications for iOS and Android devices that enables IT professionals to monitor network health remotely. The solution is available on an annual subscription basis that includes support through email and phone. Users can also access the online knowledge base and community forum to address basic inquiries.
LogMeIn Central Software - LogMeIn Central computer grouping
LogMeIn Central Software - LogMeIn Central patch management
LogMeIn Central Software - LogMeIn Central task automation
LogMeIn Central Software - LogMeIn Central alerts
LogMeIn Central Software - Inventory
LogMeIn Central video
LogMeIn Central Software - LogMeIn Central computer grouping - thumbnail
LogMeIn Central Software - LogMeIn Central patch management - thumbnail
LogMeIn Central Software - LogMeIn Central task automation - thumbnail
LogMeIn Central Software - LogMeIn Central alerts - thumbnail
LogMeIn Central Software - Inventory - thumbnail

LogMeIn Central pricing

LogMeIn Central does not have a free version but does offer a free trial. LogMeIn Central paid version starts at US$46.00/month.

Starting Price:
US$46.00/month
Free Version:
No
Free trial:
Yes

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Browse LogMeIn Central Reviews

327 of 327 reviews
Sort by:
David
David
  • Industry: Oil & Energy
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/4/2024

David's LogMein Central Review

LogMein Central is very smooth and even when accessing a remote machine it does not lag.

Pros

Log me in is simple to use and deploy, it provides secure access to client computers and makes it easy to share files over different networks and offers a free trial.

Cons

So far apart from the price compared to other softwares i have no negative comments on LogMein Central as a software.

Reasons for Choosing LogMeIn Central

LogMein Central has a wider range range of functions that are applicable in most work scenarios.

Switched From

Chrome Remote Desktop

Reasons for Switching to LogMeIn Central

LogMein came highly recommend by most of my peers.
simon
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
2
Customer Support
3

5
Reviewed on 3/6/2024

Logme in Essential for deployment

trusts software before we used them, does the job with no issues and all the techs are happy with it. Customer service seems quick also

Pros

The deployment is the best feature as this is so simple accross our large network of machines to run a bulk upload of new software to save time

Cons

The costs when compared to Teamviewer etc seem rather high

Alternatives Considered

TeamViewer Remote

Reasons for Switching to LogMeIn Central

reputation and reviews for logmein were more favourable
Austin
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/12/2024

Great Remote Tool

It has been great. Been primarily switching from Rescue to Central and it has been a very positive switch.

Pros

Very easy to use. Never seem to have any issues. Very dependable

Cons

I would like it if there could be more attempts before your IP can get blocked from logins.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
3
Customer Support
3

3
Reviewed on 19/11/2019

An average service for remote access

Our overall experience with LogMeIn Central has been okay, we're able to push the content we need and remote into things, but the UI and the connection instability make it very difficult to use.

Pros

The user interface, for the application, is easy to use and very plain (no real chance of getting things messed up). It connects easy enough.

Cons

The website user interface is very messy, clunky and hard to decipher, making tasks sometimes very difficult to run on remote PC's. Their customer service is very difficult to work with, they are a bit curt and can come off as rude. The connections are not always stable, and can drop unless people have a pristine connection, which is very difficult to monitor.

Adam
  • Industry: Business Supplies & Equipment
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 23/10/2024

We rely on this daily to provide remote support to our users

Pros

Great tool for IT admins to remote control any Windows PC in their fleet of corporate devices. Easy to deploy msi with a tool like PDQ Deploy.

Cons

A lot of the add-on features (security, automations) don't work quite as well as other solutions we use, like M365 Defender or PDQ Deploy / Inventory

Alternatives Considered

TeamViewer Remote

Reasons for Switching to LogMeIn Central

Better reputation for security, better pricing.
Darell
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/8/2020

Log Me In Central A Great Choice For Remote Support

I have been using the Central Module for years it allows you to put computers in groups to easily identify your customers computers. Also alerts are set to notify you of Windows updates and antivirus software that is outdated on each computer.

Pros

Log Me In Central has been my go to remote repair tool for my customers. The software is secure easy to use and is loaded with features.

Cons

The pricing a little high to add features it costs to use but every feature is very useful for your business

Alternatives Considered

TeamViewer Remote

Reasons for Switching to LogMeIn Central

The organization feature, software updates and alerts with Dual Authentication Feature for security gives you peace of mind your customers computers are always safe. Central allows you to install a client software so you can remote with a password protected feature without the customer intervention.
Verified Reviewer
  • Industry: Entertainment
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
4
Customer Support
2

5
Reviewed on 15/11/2019

Great program but way to expensive

We started with LogMeIn when it was a free service and purchased a volume license since we had about 70 computers to use LogMeIn for tech support. However as we grew to over 120 computers the annual license fee grew much faster to were it no longer was worth the cost.

Pros

The program is very easy to setup and use.

Cons

The expense of the license fee drove us away and to find comparable software for less than 1/20 the cost.

Alternatives Considered

ConnectWise ScreenConnect

Reasons for Switching to LogMeIn Central

We did not select LogMeIn after 10 plus years, we switched to ConnectWise Control due to value.
Loren
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 8/12/2019

LogMeIn

LogMein Central has made it easier, faster and more practical to teach and train my staff at different and various times of the day from any location either party is at.

Pros

LogMeIn makes running a business easier by being able to teach employees pertinent training/information by connecting computers and demonstrating virtually together.

Cons

Sometimes if an area of one of the participants have a slow or shaky internet connection, it makes it difficult to interact with one another on-line.

Alternatives Considered

Zoom Workplace

Reasons for Switching to LogMeIn Central

It was slightly easier to navigate and use and ran more efficiently.
Daniel A
Daniel A
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
0

4
Reviewed on 2/4/2024

Logme in remote control

overall very satisfied with LogmeIn and it works well for our remote control needs and it is easy to control access for people to different computers.

Pros

I find logmein central to be an effective remote control software, that works on different quality networks

Cons

It can sometimes get problem with proxy settings where you can't change the settings because logmein can't connect without the proxy

I also find it a bit annoying that logmein changes the size of windows on reconnecting.

LaNell
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/4/2024

So easy to use

Pros

This product is great for allowing management to quality control and for the techs to get into the clients machine to fix whatever issue is going on.

Cons

None really sometimes getting the client to understand to go to logmein123 but that is minimal compared to other sites that were tried

Bridget
  • Industry: Oil & Energy
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 18/10/2023

Remote Control Made Easy

Pros

Can use it from anywhere and from any computer.

Cons

Switching between multiple screens is a bit of a hassle. Remote printing does not always work.

Parth
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 15/1/2023

The programme is really simple to use and provides exceptional security

We now have considerably greater insight into our geographically scattered workstations. It is simple for me to give assignments to all of my team members, and I can now keep track of their progress and create reports on time. A plethora of pre-programmed tasks makes the gadget more practicable and productive.

Pros

The most significant aspect is how simple and convenient it is to access and accomplish chores at any time. Instead of manually inspecting it on the computer, its UI and information that is provided inside its choices, resources, and other computer information are already available on my end. We increased our LogMeIn footprint to allow our users to work from anywhere and our IT support to assist them from anywhere. Because the tool is simple to use, you may use the basic functionality without having to go through extensive training.

Cons

There are several tools in Central that need you to pay an additional fee to use. Instability, occasionally the connections go down and it doesn't reconnect in certain circumstances, but there are also cases when the tool isn't working at all, most likely due to a flaw in the update. During busy times, I had some lag and had to restart the programme.

Jorge
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 21/7/2017

Great desktop management tool with a few caveats

I was able to wrangle in all of my end-users into one unified platform to both maintain windows and application updates and push out anti-virus installations.

Pros

What I like about LMI Central, in the premiere package, is the bundling of Anti-Virus and now application management and updates. The ease of being able to remotely access an end-user's workstation is what totally sells me on the software. In the past, I had to have VPN access to my work network or with other tools, I could only use Windows to access end-users over the web but with LMI, its platform agnostic and they have a great mobile app for iOS and Android that allows you to connect to anyone in your list from virtually any device.

Cons

The biggest drawback in my use is the ability to push Windows updates, Anti-Virus installs and application updates. There is a fairly intuitive panel to push out all the requests but using it is like trying to crochet with space gloves, as you never get a real sense of feedback that the changes you requested are actually being implemented in near-real time. Sometimes the end-users workstations falsely report that they are missing installations that I know they are not, so there is a lot of fiddling with the end-users workstation in order to get it to report to LMI correctly. Also, when you've subscribed to the package that includes anti-virus installs, there is no way to centrally manage the AV, as its provided by a third party.

Verified Reviewer
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
1

4
Reviewed on 17/2/2019

LogMein Review

Only one business problems have resolved using LogMein and that Is just using the software to get into the remote server of my client and assist in any issues they are having.

Pros

LogMein is a great vpn connect tool to use to quickly connect to a remote server and secure. LogMein web based application is great, functions and icons for the VPN tool is easy to read.

Cons

LogMein is proven to be a little challenging for me to use in the last 1 year or so; basically upon going to the web-based application for LogMein initial log in is great but then it will force me to download the LogMein. application directly on my PC, I do not have an option to utilize LogMein from the browser itself; after the download process, i then have to close the browser and start using the App on the PC, which is great but I wish developers for LogMein have a way to notify users about it.

Tyler
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 9/1/2018

A fantastic product that allows quick set up and fast remote access to computers and servers.

I can't imagine doing my job without this software. Things would be so much more clunky and take twice as long without it. It's that good and that important for offering remote support.

Pros

It's easy to use even with hundreds of computers set up, all organized into group folders with a wealth of information available to you before you even remote connect to the user's computer. It has a huge array of customization options and features to access without ever feeling overwhelming, and has support information and access right from the main page.
It's extremely useful for remote management, in addition to just being impressive to clients.

Cons

They are, bar none, the best remote access and support software on the market. This however means that when they raise their prices, which they seem to do every year, you're left to either take it and raise your own prices slightly, or eat the loss.
They also seem to have dropped the live chat support feature, as it's always marked "Offline" on the support drop-down even though it's within the posted hours.

Verified Reviewer
  • Industry: Design
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/2/2019

Essential Product for Remote Companies

Our IT department wouldn't be able to solve technical problems without LogMeIn since we're a remote team. But with this software, we're able to screen share, log in remotely, and even fix problems from across the country. It's a great tool and resource for any team.

Pros

As a remote agency, we probably couldn't function without LogMeIn. It's so helpful to easily and quickly remote log in to a computer and solve a problem. It's also great for screen sharing or for accessing another computer's local files or desktop apps for those who use multiple machines without having to go back and forth between them. This is a very smart product and it's cost effective, especially in terms of the solutions it provides.

Cons

We really have no cons regarding LogMeIn. There are cheaper competitors out there, but you get what you pay for, and LogMeIn definitely provides the best solutions, so it's worth a slightly higher cost.

Dan
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 22/5/2018

Really powerful back-end management of all of your PCs and Servers - at a cost!

LogMeIn is a wonderful piece of software that is very easy to install, and requires little to no maintenance. I just wish that they would stick with one price and stand behind it.

Pros

Fully functional command prompt, registry editor, event viewer, task manager, service manager, etc., WITHOUT having to take over the PC you are working on! This makes troubleshooting and running scripts on remote computers extremely easy, as you don't have to wait until off-hours since you don't have to take over the actual computer. It's got a great system for organizing your computers into groups, and it's HIPAA compliant with all of the auditing and tracking required.

Cons

It's very expensive, and they keep raising their prices. They've raised prices by 3 times over the past 3 years. I expect this will continue.

Bob
Bob
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 31/10/2019

Have used for years across multiple clients

Allows users to work from home. have setup many employees at clients to work remotely using this software.

Pros

Easy, reliable and great for setting up remote access for notice users who need to work remotely or connect into a pc occasionally.

Cons

Cost has gone up over the years. use to be much less expensive. be sure to buy a longer time period to get discounts.

Verified Reviewer
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/4/2018

Logmein Central Made it easy to manage all our endpoints.

Pros

Managing all our clients was easy with Logmein Central. We could easily see who's online, or not. Manage updates, easily obtain remote access, and all the other features are a huge plus.

Cons

I couldn't really find a huge downside to this software. Their support is amazing, the features are up there with all of their competitors.

Paul
Paul
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
5
Customer Support
3

5
Reviewed on 3/12/2019

Reliable Tool For Remote Support Professionals

It is our most used tool and allows reliable access on even slow, latent connections.

Pros

Reliable.
Easy Installation.
Ability to allow customer to access their system remotely as secondary user for no additional charge.

Cons

Expensive.
For the price, features such as file transfer and system monitoring should be included.

Michael
Michael
  • Industry: Wireless
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/10/2019

Great for central access

It's a great service, and was easy to learn the ins and outs.

Pros

I keep this on all my PCs & laptops. Great solution for keeping secure logins in one place. Very easy to use.

Cons

Depending on which version of windows you are on, sometimes it requires you reinstall a couple times to work properly.

Matt
Matt
  • Industry: Consumer Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/6/2018

Great remote tool but expensive

Pros

Easy endpoint and support management. The UI is clean and intuitive. Makes remote support a snap for the help desk.

Cons

The cost is way too high. You can find other remote support tools for a lot less and either the same or more features.

Tammy
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

4
Reviewed on 20/12/2018

Logmein provides easy remote access

This program is easy to use and can accomplish what most folks would want to use it for so I would recommend it for routine use.

Pros

This was easy to use and set up for 2 computers to access our server. I like the security of the access that it provides and the ability to define access of the user.

Cons

When trying to track employee work time I found it difficult with the information provided to determine if someone was actually accessing programs or just logged in. I need more details of tracking employee access than this was able to provide but we continue to use it for employees to work from home and remote in to our server.

Paul
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
3

5
Reviewed on 28/9/2018

Our use with LMI/Central

We have around 480 client desktops on LMI. Some servers, most desktops. We do like their are a local business (we are in the Boston area) and that they are easy to reach. It has allowed us to do a lot more remote support than making physical trips. Travel time and sending a tech can be expensive.

Pros

We use mostly the free edition of license for our customers within Central, we use other RMMs to obtain Pro if need be (remote printing, file sharing, etc...)

It is easy to give remote access to employees of our customers

Adding remote users is simple and easy

I don't have to keep track of passwords, if a customer forgets theirs, they simply perform the forgot my password routine

The interface is simple and there is not much to learn

Cons

Somewhat limited with free licenses (remote printing, file sharing)

That's about the only issues I have with it.

Verified Reviewer
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 9/11/2018

LogMeIn Central is perfect

Perfect for us to keep up with the multiple machines we have disseminated across the region

Pros

Use across multiple platforms and operating systems.

Cons

Resizing of windows and the speed of the refresh in NJ jcb v

Gary
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 29/3/2024

Long time LogMeIn user

It's a good product that does exactly what it is expected to do.

Pros

We've been using this product for decades. We've watched them grow, change, merge, etc. All in all the product is very stable and support has been great when needed.

Cons

many years ago the price increase we had to pay to keep using the product "as is" was insanely high

Graham
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/12/2023

LogMeIn for Remote Access

Pros

It was actually nice having a client installed on my machine to be able to connect to remote machines quickly. There is a web control panel as well.

Cons

Cost was expensive with cheaper options out there.

Liliane
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 19/9/2023

Central review

Pros

It's very easy to use and install, and I really like the fact that it's completely secure and has lots of interesting features..

Cons

The price is a bit steep for my taste, but I like the features it offers

Verified Reviewer
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/11/2022

Most efficient SCCM management tools on the market

Absolutely the best SCCM management and patch management.Top notch efficient usage and return on investment

Pros

End point security, Automatic threat detection, SCCM management,Patch management

Cons

Consume more updates on the underground making most machine or pc slow

Jeff
Jeff
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 29/9/2020

Perfect for Workstation Management!

I've used LogMeIn Central to manage user workstations across the networks of two manufacturing companies that I've worked for as the IT Administrator. I've also used Central to manage windows-based Digital Signage computers; both with great success!

Pros

I use LogMeIn Central to manage all of the user workstations within my organization. This allows me to remote into any user computer to help with troubleshooting, and to do a number of other management functions (ie, monitor hardware, software, anti-virus status, etc). I can also get specific hardware information (ie, graphic card or CPU model) using the Inventory functionality about any workstation in my Central Account. The Central Management Console allows me to see all of my user workstations, group them, setup notifications based on specific criteria (RAM or CPU utilization, new software installs, etc). There's also a File Manager where I can move or copy files from my workstation to the end users. There is a lot of functionality for managing updates, running scripts, etc, that I do not use.

Cons

LogMeIn Central requires you to at least pay for a minimum of 25 workstations / installations, whether you use them or not, as this is a business-class product.

Jickson
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 10/5/2021

Ideal for Workstation Management!

I have been utilizing the Central Module for quite a long time it permits you to place PCs in gatherings to effectively distinguish your clients PCs. Additionally alarms are set to tell you of Windows refreshes and antivirus programming that is obsolete on every PC.

Pros

Log Me In Central has been my go to distant fix instrument for my clients. The product is secure simple to utilize and is stacked with highlights.
We use LogMeIn Central to deal with the entirety of the client workstations inside my association. This permits me to distant into any client PC to assist with investigating, and to do various other administration capacities. I can likewise get explicit equipment data (ie, realistic card or CPU model) utilizing the Inventory usefulness about any workstation in my Central Account. The Central Management Console permits me to see the entirety of my client workstations, bunch them, arrangement warnings dependent on explicit rules (RAM or CPU usage, new programming introduces, and so forth) There's likewise a File Manager where I can move or duplicate records from my workstation to the end clients. There is a ton of usefulness for overseeing refreshes, running contents, and so on, that I don't utilize.

Cons

LogMeIn Central expects you to in any event pay for at least 25 workstations/establishments, if you use them, as this is a business-class item.
This product was more costly than other comparable items. Just installment choice was for 1 year where different items have regularly scheduled installment alternatives. The product didn't offer similar choices like numerous screens that other programming gives. That is a quite enormous thing to miss today when most customers utilize numerous screens and they are inexperienced with hauling things between 1 screen.

Vin
Vin
  • Industry: Computer Networking
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/11/2018

I recommend LogMeIn when managing a lot of remote stations.

Overall, the platform works well. I've had no issues with security - either to the main account or to any of the remote stations. I've almost never had cause to contact tech support - after many years of use - so that tells a lot right there. The remote access is stable, and I've had minimal service interruptions, and only very rarely was I unable to access a remote station. A simple reboot usually fixed that unless there was something else causing the problem. Overall - it's been a good experience since I began using the software about 10 years ago or so...

Pros

I am an avid user of LogMeIn Central. That said - the ease of use is the primary thing I like about the solution. I have all of my remote connections stored, then further grouped by internal category and locations. From login to the portal to login to the remote station is a matter of a few simple clicks. Very easy to use and keep organized.

Cons

I don't like that they eliminated the free version. I also feel they should allow file transfer when you have a Central account.

doug
doug
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 19/3/2021

LogMeIn works but it does not provide the same features as other products

Overall we had a good experience with Logmein. We used it for about 10 years with great success but as the customers needs changed, we had to find a product that was more flexible.

Pros

I liked that you could use the web and use an APP for connecting to computers. I liked that I coudl use my cell phone app to connect when away from my PC. It was intuitive and easy to use

Cons

This software was more expensive than other similar products. Only payment option was for 1 year where other products have monthly payment options. The software did not offer the same options like multiple screens that other software provides. That is a pretty big item to miss today when most clients use multiple screens and they are not familiar with dragging things between 1 screen.

Erika
Erika
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
0

4
Reviewed on 11/9/2019

Great product to use

Overall good experience got used to using it and now that we have also started to use connectwise automate have found that the tool has much more options than does LogMeIn. But it gets the job done.

Pros

I liked that after installing the install package it was easy to access the workstation with proper credentials.

Cons

The downside to this app is that it won't let you log right in, you have to have the correct credentials. If you try 5 times it'll lock you out for 5 minutes. I ended up in this situation many times and found it a bit frustrating. I understand the security aspect of it. But if we have made a connection with the workstation I would hope that it would recognize that and just allow the connection. Could useda more friendly file transfer.

Verified Reviewer
  • Industry: Computer Networking
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 12/2/2019

Logmein Central - Go to for supporting customers servers

I use it daily to connect to my customers servers. Overall, we are pleased with it but losing mouse control on a virtual guest is kind of a pain that I wish wouldn't happen. I would give it a 4 out of 5 stars overall

Pros

Easy to use
Client, means you don't have to log on through the website everytime.
Dual Authenication with secure code texted immediately to your phone.

Cons

When using it with Microsoft Hyper-V, if you connect the host and then go to a guest within the host, 10% of the time your mouse will stop working and the only way to fix it is to reboot the virtual guest.

Kind of expensive

You have to have the advanced version to be able to use file transfer. We found that too expensive for how much we use it so we dropped it.

Muhammad
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

5
Reviewed on 11/9/2018

LogMeIn overall functionality

It works with very basic internet connection too while other application fails.
If session is breaking, you can tweak by minimizing the scree resolution, and disabling desktop backgroud.

Pros

Centralized Computer Management.
Its a SAAS applicaiton
Different login options ,
taking control of keyboard and mouse along with Alt, Ctrl, and delete
Blanking screen to hide your activity on terminal.
Adjusting screen resolution and blank and white option make it fast to remote and perform activity on computer

Cons

You can't disable the already remote session even with high privileges user so if two user are trying to get connected the last one will get access and you can't see who was already connected.
You have to give admin rights to user if you want him to add more user into his team you can't do it with power user type thing.
Support is terrible. If you send an invite to user the step by step process takes him to create his personal profile instead of group where you wan't to add him, so you have to tell user how exactly he can create one under group. You can't disable personal profile if created

Sabrina
Sabrina
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 30/8/2022

Fast and easy.

Pros

Its easy to use... it's fast, compared to other remote control apps or softwares. I would notice that with others there would be a delay or "lag" when working on another computer remolety, but Central doesn't. Good features and super easy to connect.

Cons

I would like to have the option to drag and drop files from the local computer to the remotely accessed one. Sometimes, when taking screenshots in the remote to bring back to the local, Central would either freeze for several minutes or crash.

Nathan
  • Industry: Consumer Electronics
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/9/2017

When you are an IT pro - this is the tool for you

This is the one I chose every single time.
I was one of the first users of logmein and I fell in love with it from the beginning.
I have been a loyal customer and I always recommend it.
Few companies have achieved a level of mastery like logmein has.
Simply the top choice for IT professionals like me.

Pros

There is something really special about logmein. This software rocks!
when you manage several companies, several computers, servers, and remote users you know you have your hands full.
Logmein is one of the greatest to help you achieve just that.
You can create groups (companies), assign users to the groups, give them rights to those groups, have computers in the groups... and you can manage all of those computers and connect to them remotely.
Depending on the version you can do things remotely without having to sing into the computer and know everything you need to know about the status of the computer from a single place (the Central).

I have rarely had an issue or a problem with it, it was awesome to be able to control and help free users (no longer an option) and know that no matter what you have the right tool to connect every single time.

Deployment is also extremely simple

Cons

The only thing I did not love was the fact that they removed the free version.
By doing so they removed the option to have people who are starting out to build their business.
They also forced several people into finding alternatives that would not be as expensive.

Eric
Eric
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/11/2018

Excellent tool for managing widely distributed devices.

We are a radiology medical practice that have radiologists working in three states. When they need support, all the users have to do is make a quick phone call and we can instantly provide support even though there are hundreds of miles away.

Pros

this tool provides reliable access to our far-flung network of computers and devices to enable us to provide instant, critical support as if we were sitting at the keyboard and monitor. The ability to run diagnostics and the logs right from the dashboard is extremely useful.

Cons

I think the cost is a little high in the pricing models could be adjusted a bit. However, as reliable and robust as the software has become I have no real complaints.

Verified Reviewer
  • Industry: Printing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/4/2019

Greatest and easiest remote desktop software I've ever used as an IT Tech

A +++. Amazing software and a must-have for IT staff/helpdesk who support their company's/client's software.

Pros

I LOVE logmein. Hands down the best remote desktop software I've used. Better than showmyPC, better than apple's remote desktop viewer, better than literally anything else (except that you have to pay for it.) I love that you can easily access someone's computer AND it's easy for them to let you access their computer--very simple for even non-techy people to set up and allow access. And it's file transfer options are top-notch!

Cons

I only dislike that you have to pay for it...but that's silly. These guys deserve more money. They're killing it.

Mark
Mark
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/11/2018

LogMeIn Central

We have been using LogMeIn Central for over 10 years. It's a great product and serves our needs very well.

Pros

The ability to manage all of our remote computers in one place, but we can also group them into subgroups by department, vendor, etc. I also like the ability to create an installation link that I can e-mail to someone and have them set up the LogMeIn software on the computer themselves.

Cons

The only feature that I would like to see would be the ability to grant/deny remote access on a per user basis by time of day. For example, if someone only needs remote access during 8 AM - 5 PM, we should be able to deny access between 5PM-8 AM.

BRIAN
BRIAN
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
4
Customer Support
2

4
Reviewed on 9/11/2018

Logmein great product fluctuating prices

Good experiences good quality. Removing features for smaller business is not a great idea. I know the logmein gets most of their money from large companies but why leave small business money on table. Stabilize prices and have lower tier logmein central rates 10 20 30 50 computer options.

Pros

Very easy to use, a lot of audit options and control of users.

Cons

They removed Black and white low bandwidth Many of our uses are due to low bandwidth connections. When performing emergency support color is not as critical as a faster connection. We are a small business and prices have fluctuated up small business need stability.

Bob
Bob
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 13/2/2019

Alerts actually enhance customer interaction

We have been using LogMeIn Central for over 10 years, and it remains the most effective tool for remote support.

Pros

As a services provider for critical services (healthcare institutions and emergency call centers), we have been able to specifically tailor the alerts for processes that may stop, crash, or otherwise impact proper functioning of the systems. We are often able to react before the customer realizes an issue has occurred.

Cons

Competitive remote control offerings are less costly. However, the feature set offered, exceeds the capability of most other packages.

Sherry
Sherry
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 19/11/2018

GoToMyPC by LogMeInInc.com

I use this software daily in order to access my desktop computer from anywhere. The software is safe and secure, easy to use and does the job.

Pros

I've been using this software to log in to my computer remotely from any PC and it has enabled me to do my work from anywhere - including Vietnam, Cambodia, and Costa Rica. All I had to do was set it up on my computer and log in and I can access my desk in the office from anywhere.

Cons

There is nothing I don't like about the software. It has been 100% reliable for me, regardless of where in the world I am located.

Verified Reviewer
  • Industry: Environmental Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/9/2018

Great for Remote Service Work

Working in the commercial heating and air conditioning industry, it's vital to be able to connect to customer sites to troubleshoot issues when the arise. A lot of times, a fix can be as easy as changing a set point which could take hours to drive to do. This cuts the time to minutes.

Pros

This is an easy option for getting remote access into customer computers. Makes my job a whole lot easier.

Cons

The only thing I can think of is I wish it were a bit cheaper. My company doesn't use or need all of the features. We only need remote access to a lot of computers

Douglas
Douglas
  • Industry: Restaurants
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/11/2018

LogMeIn all the way

With locations throughout the midwest, it was imperative that I could control them from the HQ without every little thing requiring an onsite call. LogMeIn has worked seamlessly to give me the control I need. In fact, our POS provider is considering switching to LogMeIn for their support because it works so much better than their current tool.

Pros

I love the ability to secure all of my systems, assign users with sub accounts and limited access.

Cons

Has issues at times when switching users in a remote system. Not a big deal as you can reload and continue very easily.

Chris
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/5/2018

I have used LogMeIn since 2011 and my work would be nearly impossible without it.

It is consistently stable and manageable for my company. I can literally triple my support of other clients with this software.

Pros

LogMeIn is a super stable remote access to other computers that I have rarely had issues with in supporting my clients. I am able to access any of the 50 computers I work with instantly, an many at the same time from either the web portal or desktop application. LogMeIn also includes several IT functions that allow sharing of files & remote rebooting of the client computers.

Cons

The cost is higher than some competing remote access software, so unless you have a lot of remote computers you work with you could probably find a cheaper solution. They also don't have as many extra IT functions with my plan that I can find with a few free offerings out there, such as auto-reconnect once the remote system has rebooted, or a remote Windows Task Manager.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 21/1/2019

This has provided an enterprise solution for less than the expected cost

Overall experience has been extremely positive, after the initial setup has been completed LogMeIn scales to any size organisation via GPO installation and I have only very rarely run into major issues with it. I intend to continue using LogMeIn for the foreseeable future.

Pros

I am able to set up groups within LogMeIn to specify domain/non-domain/desktop/laptop/server/etc. This makes finding the correct computer much easier
LogMeIn can be installed via GPO and when configured correctly functions with zero intervention from IT staff and runs silently in the background so the users are not disturbed by it.
Two factor authentication ensures that the account cannot be breached by any means
Passwords can be set for each computer so in the extremely unlikely event of 2FA being breached the computers remain secure.

Cons

There is a "Trust this computer" or "remember me" button on the login - this does not work if 2FA has been set up. It is confusing and frustrating to keep this button available on the "enter the code we just text you" page when it serves no purpose.
On rare occasions LogMeIn has crashed requiring the client to reboot their PC before it becomes accessible again.

Gerald
Gerald
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/11/2018

The Gold Standard for Remote Management.

After a problem caused by a bad Windows update, I needed a way to remotely administer my servers while away from the office. LogMeIn Central allows me to see which machines have pending updates and decide whether or not to post-pone them pending isolated testing, all from a central location. It's also allows me to schedule batch updates for third-arty software via the One2Many tool. And as a bonus, it allows me to aid employees with issues on their client computers with an Ad Hoc Support session.

Pros

Ease and speed of deployment. Multiple platform support for client software. Automation.

Cons

It's on the pricey side, but there aren't many tools out there with this many features.

Michael
Michael
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/2/2018

I love this tool. We use it multiple times daily.

Pros

This tool has simplified remote connection and remote management of PCs. We use it for about 250 PCs. Our IT staff love it due to its reliability and ease of use. Our staff love it because it makes it trivial for IT staff to fix their machines remotely.

Cons

The price has been going up every year. It is getting expensive enough that we may have to look for a more cost effective solution.

327 reviews

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