--- description: Review of Soffront CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Soffront CRM | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/342/insurance-crm/software) > [Soffront CRM](/software/2342/soffront-online) # Soffront CRM Canonical: https://www.softwareadvice.ie/software/2342/soffront-online Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/2342/soffront-online?page=2) > Soffront has been the leader in on-premise CRM serving hundreds of Fortune 500 companies over the last 30+ years. Soffront can be installed in your network, in private and public clouds. Using Soffront API you can integrate with your internal software. Soffront provides complete control over your database, backup, and security. You can apply your security policy and protect your valuable data. If you use Soffront in a public cloud like AWS, you never share your database with clients like other service providers. You always have a separate database that you can secure and fully customize. Soffront provides a complete set of customization tools. You can design databases and forms freely without any column restrictions, apply validation, and more. Use Soffront rule engine to define alerts and escalations, build quotation and communication templates, and build flexible workflows. You can white label and offer flexible customer portals. Soffront offers flexible subscription plans and complete implementation help with 24x7 technical support, saving you money. > > Verdict: Rated **4.3/5** by 24 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 24 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Soffront - **Location**: Las Vegas, US ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, India, United Kingdom, United States ## Features - API - Alerts/Escalation - CRM - Calendar/Reminder System - Change Management - Collaboration Tools - Contact Management - Customer Database - Dashboard - Document Management - Document Storage - Email Marketing - File Sharing - For Insurance Industry - Interaction Tracking - Internal Chat Integration - Kanban Board - Knowledge Base Management - Lead Management - Lead Qualification ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Insurance CRM Software](https://www.softwareadvice.ie/directory/342/insurance-crm/software) ## Related Categories - [Insurance CRM Software](https://www.softwareadvice.ie/directory/342/insurance-crm/software) - [CRM Apps](https://www.softwareadvice.ie/directory/1491/mobile-crm/software) - [Mortgage CRM Software](https://www.softwareadvice.ie/directory/345/mortgage-crm/software) - [IT Ticketing Systems](https://www.softwareadvice.ie/directory/1630/it-ticketing/software) - [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software) ## Alternatives 1. [HubSpot CRM](https://www.softwareadvice.ie/software/1854/hubspot) — 4.5/5 (4451 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 3. [Zoho CRM](https://www.softwareadvice.ie/software/392464/zoho-crm) — 4.3/5 (6964 reviews) 4. [Kylas Sales CRM](https://www.softwareadvice.ie/software/216694/kylas) — 4.8/5 (573 reviews) 5. [Bigin by Zoho CRM](https://www.softwareadvice.ie/software/392397/bigin-by-zoho-crm) — 4.7/5 (724 reviews) ## Reviews ### "Good marketing automation software" — 5.0/5 > **Verified Reviewer** | *16 March 2018* | Recommendation rating: 8.0/10 > > **Pros**: Good software for small and medium sized business. Pictorial representation is good, can be used in any presentation. > > **Cons**: Duplicate creation, need option in multiple fields or user can select based on his fields. Edit option should be given ----- ### "We are very sad to have to leave" — 4.0/5 > **Keats** | *12 June 2024* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: The biggest asset was the customer service. You can have the best software in the world but it's useless without good customer service. I had the same rep for 9 years\! The ability to be able to reach our to a living person daily if needed was the single most important factor in us staying as long as we did. > > **Cons**: I really don't have anyone thing I disliked. I will say that I did some things in Soffront that, had I known the consequences, I might not have done. So I guess that was a training issue. > > We were so sad to hear that our Board of Directors decided that we needed to combine our EMR with our CRM to create one software system. This is the only reason we are leaving Soffront ----- ### "Penny wise, pound foolish" — 1.0/5 > **Charmaine** | *4 November 2020* | Management Consulting | Recommendation rating: 0.0/10 > > **Pros**: Absolutely nothing. Not more I can say about it. > > **Cons**: Absolutely everything. Not more I can say about it. > > The system navigation is clunky and not user-friendly. The variety of options are limited. Email content corrupts on sending out mails to a third party. Upload of content is slow. Quality is horrific. Service is delayed and they cannot seem to grasp that as an end user my job is not to solve or figure out their complicated back-end systems. Little communication is provided and is very hard to find in order to find a "specific protocol" which is definitely not at all in line with industry best practice standards. Today I opened my CRM system to find that the email newsletter that I've been drafting for 2 days, is just missing. Even after a call with them, and being told it definitely would be available on backup, it was lost. Never had such shocking service or experienced such a terrible product in my life. The discounted price is not worth the pain. A massive big no for me. ----- ### "Easy to use and reliable" — 4.0/5 > **Tresha** | *14 May 2018* > > **Pros**: We have used this product for 20 years. It has been very reliable throughout the years. In the early years we had to archive the data annually to be performance effective. In later versions this was not necessary. The search capability is very flexible and allows for many variations. Overall this software is really good. > > **Cons**: The report writer is limited and is not very robust. They have some canned "types" of reports and that is all you can get. You can get to the data easy but not in a nice formatted report format. ----- ### "Great CRM for my marketing business" — 4.0/5 > **Hassan** | *10 January 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: When I get a lead from the website it goes right to the CRM and the sales team can follow up. The stages it goes through from Lead to Customer is intuitive and helps by not letting any leads fall through the cracks. > > **Cons**: I'm looking for them to do some improvements on their phone app. It's too simple and needs additional functionality. > > It allowed me to get a Lead to a Customer quickly while capturing all the notes and interactions along the way. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/2342/soffront-online?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/2342/soffront-online) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data