ShipStation

Pros

The user interface, the dashboard and ease of the settings.

Cons

Can't think of any. Keep up the great work

Alternatives Considered

Reasons for Choosing ShipStation

Switched From

Reasons for Switching to ShipStation

Pros

I liked that I could integrate ShipStation with my SquareSpace website and easily print postage for orders.

Cons

The customer service and follow up could use some improvement.

Alternatives Considered

Reasons for Switching to ShipStation

Pros

It was easy to use and typically very fast to print labels. The batch shipping is also a useful feature.

Cons

The cost recently increased by a lot but there was no additional benefits to the price increase.

Pros

The ai chat bot was great. Very well trained. I was excited, but could only go so far before I needed a human. Then things went to hell. Never could get it working to know how well it works.

Cons

There are many problems and the labels were misleading so it was impossible to know what the real problem was. Is it a bug? Is it misconfiguration? Is it just something I don't understand because the explanations on the page weren't clear? I couldn't say and live chat was not helpful at all. He couldn't understand the simplest questions so after 2 hours of trying to get the app connected to our store, and Loom video after Loom video I made to make it easy for him to comprehend, I had to give up trying. Even though his vocabulary was large, it's pretty clear, because of his lack of comprehension, that English was not his first language. But if he knew his job, the language shouldn't have even been a problem. If the shipping app doesn't connect to your ecommerce store, and I showed him pictures to make it crystal clear (it said no shipping options), he should have been trained enough to know what to do to fix it. He didn't even understand the question.

Pros

Shipstation has by far the best UX/UI of any of the shipping softwares we've used (Shippo, Easypost, Pirate Ship). It also has far more frontend features. If you're primarily using the web portal for shipping management, this is your best bet. You'll get things done much faster than with alternative options.

Cons

The biggest downside of Shipstations is their carrier rates. USPS rates are quite bad as they force you to provision your own USPS account. Other platforms allow you to use their rates for USPS, which gets you much better discounts (unless you ship 50,000+ pieces a month on your own account, you won't match the discounts on Shippo or similar).

Alternatives Considered

Reasons for Switching to ShipStation

Pros

I like that it’s a trusted name and that they offer competitive shopping rates.

Cons

It is expensive to be signed up with their highest tier plan, which is what I need for my volume of shipments and DHL integration.

Alternatives Considered

Switched From

Reasons for Switching to ShipStation

Pros

it is relatively easy to use and has the same rates as other sites.

Cons

the customer service is a horrible joke. I can't say how bad it is.

Pros

I like how easy it is to collect order, print the labels, and get items shipped out. It was also really easy to purchase a label if needed.

Cons

I cannot think of a feature I didn't like about Shipstation.

Pros

Wide Range of Integrations and Time Saving Automation

Cons

The pricing is high vor small businesses and there are limited customer support options

Pros

Easy to use and navigate making for a quick shipping process

Cons

The new updates made it so ShipStation connect had trouble connecting scanners and scales

Pros

ShipStation is the tool we use for fulfilling orders every day at Curl Warehouse. It allows us to bring in our carrier rates, save our regular package sizes, etc. It is great having everything in one place.

Cons

There are few alternatives to ShipStation within this price range, and I think ShipStation knows that we don't have a lot of options. Customer service is practically non-existent and several features don't really work as well as they should, such as order filters, updating product information when it is updated in Shopify even though the tools are connected, printing product vendor on the packing slips isn't possible (WHY?! This seems like something so many of us would find beneficial), and there are several other things that seem like they should be part of the tool that aren't and would be really helpful for merchants.

Pros

Once you do your basic set up you can start to keep track of your orders and for a long time, we can go back and edit orders from years back in case something new pops up with customer service

Cons

Since it is a web page it can fail and make your process stop.Sometimes the cache on your account makes it slow to check on order if you have high volume (customer support can assist on this).now that they are testing their new look sometims old SS can be hard to work and you ahve to go to the new look, and viceversa.

Pros

HOW EVERTHING IS EXTREMLY EASY TO NAVIGATE

Cons

i PREFER TO USE THE OLD LAY OUT AS OPPOSED TO THE NEW LAYOUT.

Pros

I loved how easily it integrated with our Squarespace shop. We used Shipstation to print labels and to manage which orders we shipped. The label-making was flexible enough for us and let us be a little custom with a brand logo. Was also great how it worked with UPS, FedEx, and all the other shipping types. Customer service was always quite helpful and easy to access.

Cons

I remember going back a forth a lot between Shipstation and Squarespace and wishing more was integrated into Shipstation so that I could just stay on that platform.

Pros

ShipStation is extremely easy to use, I like that you can assign weights to products to where you don't have to manually type them in each time. I also like the Bulk Updates option so I can print many things at once, which is especially useful for efficiency and large order days.

Cons

Customer Service via phone usually has a long wait time; however, the chat option typically responds quicker.

Pros

It allows me to keep an accurate inventory of uniforms, ranks, and supplies.

Cons

The ability to input new inventories into the system is tedious at first, however you can quickly adapt to the interface.

Pros

Nothing except international shipping less

Cons

Horrible customer service. They don’t answer phone. Website terribly confusing and difficult to use on IPhone The free trial is a lure as you must give a credit card .Sales rep didn’t mention you must cancel on their website which is difficult and requires multiple steps. Canceling by email or message to rep or customer service WONT get you cancelled and your credit card charged. There notifications go to spam . They quoted the wrong charges and didn’t mention u don’t get a tracking number so if you do business on EBay you’ll be dinged.They lie to avoid responsibility for their shortcomings ie 90 day free cancel period… they didn’t honor claiming I used their service after the 90 days.. bold faced lie. STAY AWAY

Pros

It is generally reliable and easy to implement and use.

Cons

I do not like that the customer support is very weak and ineffective.

Pros

what I like most about Shipstation is how easy and smooth the software is for use.

Cons

There is nothing I currently dislike in regards to Shipstation.

Pros

IT IS AMAZING! So hard to choose! So fast, it is seamlessly automated to my client's shopify store. IT is amazing to see, the customer orders, shipstation opens her order, makes a label, and sends us a shipping receipt. Then, we pack and send the item.

Cons

It wasn't available in Israel, and doesn't work with Israeli shipping companies. We did find a workaround!

Pros

I love that ShipStation is fully integrated with PayPal, no extra steps required. Also have the option to purchase flats envelope pricing, which isn't offered through most platforms. This can be a downside for inexperienced users who select this shipping class not realizing it does not include tracking and should not be used for packages.

Cons

The user interface could use some improvement. Compared to competitors, shipstation is much more cumbersome to view the status of all outgoing shipments at a glance. Instead, I have to click on each shipment individually to view delivery information. Would also like the option to generate a qr code for those times when I do not have access to a printer.

Pros

It has a fairly easy operating face that makes training simple. Easy and simple shipments rarely if ever, have issues.

Cons

There is nowhere to be able to input a weight of a shipping carton itself to help with calculations of when something will be too heavy to go via a certain shipping services which has led to some overcharging later down the road. There are several features that have been requested through the threads that devs neither respond to, nor seem inclined to implement. To use all the possible features, you have to switch back and forth between the old layout and new layout, and this is not a simple toggle feature.

Pros

It makes it easy to perform recurring shipments to companies I frequently ship to.

Cons

The user interface can be confusing at times with too many menu items.

Pros

It's an all in one setup I can price a shipment, print a label and get it out the door all with one easy to use service.

Cons

I have not personally had any issues however, others have had issues imputing address's into the system.

Pros

Integrated with my PayPal and it's easy to launch. Also the saved address book.

Cons

Sometimes it glitches and I have to restart it.

Pros

Shipstation offers everything one needs to operate a compact, medium or large fulfillment business.

Cons

There are so many features that we don't use, I wonder if it might be better to have the option to build a subscription level rather than use a subscription tier that's centered only around volume.

Alternatives Considered

Reasons for Switching to ShipStation

Pros

The detail. It remembers your customers, contains and keeps all of the pertinent information, even if you are just looking for an email address.

Cons

So far, I can’t note out any particular con, as it performs exactly the way I need it too. When you ship products, it saves so much time.

Pros

It integrated well with Shopify, Walmart.com, Etsy, eBay and Amazon.

Cons

It had connection issues with the remote printing option and Rollo. I would have to frequently disconnect and reconnect the software. The cost jumps up rapidly after 50 orders, and during my off season, if I'd forget to downgrade, I would pay a lot for services I wasn't using

Alternatives Considered

Reasons for Switching to ShipStation

Pros

I like the ease of creating shipping labels and purchasing shipping options right there and keeps track of warehouse inventory all while doing all that.

Cons

I love ShipStation because it takes the hassle out of everything.

Pros

It’s pretty awesome. We had trouble before we found this with high shipping rates. This product saved us money and gave us a great way to manage and integrate all our shipping and orders. We are grateful.

Cons

Nothing. Even the customer service chat is good - ideally I’d like a phone number for customer service but that’s ok.

Alternatives Considered

Reasons for Switching to ShipStation

Pros

The layout is pretty, I like the color green.

Cons

Cannot select cheapest shipping option quickly.
Bugs go unfixed for months and customer service is abysmal.
Cannot split orders automatically.

Pros

I DID NOT LIKE ANYTHING, I WAS JUST WITH THEM BECAUSE THEY WERE BOUGHT OUT BY USPS.

Cons

No customer service. TERRIBLE SOFTWARE, THEY DO NOT CARE ABOUT YOU.

Pros

The only option I can find that integrates into our workflow

Cons

New version broke a lot of the necessary features I need

Pros

It consolidates all of our fulfillments from a variety of sales channels.

Cons

The integrations could use some mapping settings to prevent issues.

Pros

Great tool for managing and tracking inventory across a range of different sales channels and handling all our shipment across these channels in one platform

Cons

has more funtionality than we need and prices have gone up recently

Pros

I like everything about Ship Station. It's easy to use. It's easy to select the shipping method you want to ship your package. It's not that expensive and it's convenient to print and ship right from your own home.

Cons

Sorry...no cons here. I love Ship Station and will continue to use it regularly with my business.

Pros

Shipstation has served us well for the past few years. It is a great way a aggregate all your orders from different channels.

Cons

Support is HORRIBLE. We are left not being able to ship and can not get any assistance. I have upgraded our plan just to get access to live chat, and this is just as bad as the email support. We are urgently looking at alternatives and can not have our business dependant on ShipStation.

Pros

ShipStation is easy to use and doesn't require too much training

Cons

There are occasional errors on the website that can last a while and the customer service take a while to get through.

Pros

Shipstation is easy to use and helpful for shipping!

Cons

Some features are buggy. We often have trouble with scales not working properly. Sometimes during peak seasons Shipstation cannot handle the capacity and crashes.

Pros

Initially Importing Orders with little setup time using the XML integration helped us import orders using our custom Order Entry Program in a two-day time frame. It is also easy to add in supported carriers providing you have the required information. Automatic Notifications and returns support is a great added feature.

Cons

The missing value for B2B customers is missing support for Blind Shipping, in our case, we only update the company name in the ship at this time which we are unable to do in ShipSttion, the recommended workaround was to re-enter 2500+ resellers in each location as a unique Ship From Location. (We have 3) Alternatively we can tax our shipping employee with entering them with each new shipment. Otherwise, I think the lack of bulk importing these Ship From Locations makes things a little worse off. I am hopeful that more features will be released with B2B and Dropship customers in mind.

Pros

Great when it worked. Best when I could use my own carrier without selling my firstborn.

Cons

No support. Literally ignored community posts and feedback for years and years. Not so much as an acknowledgement. Currently facing two MAJOR bugs preventing me from using their product and fulfilling my orders without tons of manual intervention. 3+ months and NO response. I am pretty sure they are failing and going bankrupt, suckering people out of as much money as possible before they completely fail.

Pros

ShipStation has been pretty easy to use but we have been having the same issue for over 7 months now, with no resolution or sense of urgency from customer service.

Cons

We have been having the same issue with no resolution in 7 months. The additional insurance cost to a FedEx label does not properly translate over to our operating system. The wait time to get what ShipStation calls a "bug", has been absolutely absurd. We haven't received a solution from anyone, meanwhile this has caused accounting issues and additional headaches that a small business shouldn't have to go through. We are already looking for a replacement service.

Pros

I like ShipStation’s ease of use and its integration with multiple sales channels and carriers.

Cons

The customer support is limited and can be a tad pricey

Pros

When we implemented it, it was a big step up from ShippingEasy in terms of feature set and ease of use.

Cons

Their software is not updated in a timely manner, so when Shopify makes an update , ShipStation no longer works and you are sitting waiting for 6+ months for them to actually fix it so that you can get orders out without the fear that things are not going to work.

Pros

Integrates very well with other sites and plugins. Setup was not terrible to do. Fulfillment is much easier then other companies we have used in the past.

Cons

Customer service was horrible! They are hard to get a hold of and when you do they cannot solve the issue most of the time. When you do get a hold of them, they give you a run around with no actual help. Constant issues with address and labels.

Pros

It was easy to use n it had lots of great features easy made labels, tracking, inventory management , choice of couriers, prices were good when quoted to u, do e-commerce , distribution & more was great n the beginning

Cons

They would overcharge me all the time if the package was half a pound over weight instead of just having 2 pay a lil extra it's like they would void what u paid already & make u pay a what itd cost 2 shipped like u hadn't paid, & 1 time I paid 6$ to ship 1 piece of wall decal that was barely heavier than a reg piece of paper & they said it weighted 7 pounds yet it didn't even weigh 1 pound they charged me like 12$ on top of the $6 id paid ahead of time 4 basically a 8×10 piece of paper. After being over charged 15 times I never used them again

Pros

Ship Station is a convenient and cheaper way to ship your products to your customers. I didn't realize until when I seen how much I had to pay monthly for my Shopify store it got expensive so I started using Ship Station.

Cons

Sometimes I may have trouble logging into my account.

Pros

Ease of use - it is very easy to train new team member as the system is intuitive. We have been able to create custom tags that allow our team to gain more detail into orders to ensure the shipping method is best for the order.

Cons

Splitting shipment can be difficult to manage and often fail to fulfil correctly in our connected ERP system. We have increased our freight shipments, tracking and booking we have had to do outside of ShipStation for these orders.

Pros

Super easy to use, and very self explanatory as fas as navigation within the system.

Cons

There wasn't anything that I didnt like. I thought it was very useful for what it's for.

Pros

very easy to use to send lots of different packages

Cons

somewhat limited on carriers that can be used