About Blackbaud Raiser's Edge NXT
Blackbaud Raiser's Edge NXT pricing
Blackbaud Raiser's Edge NXT does not have a free version.
Alternatives to Blackbaud Raiser's Edge NXT
Blackbaud Raiser's Edge NXT Reviews
Feature rating
- Industry: Nonprofit Organisation Management
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
High end product, poor customer service
Great product, but the lack of customer service for the price point leaves a bit of a sour taste in my mouth.
Pros
This is definitely a nice product that does everything that it promises, and helps us keep track of all of our donors.
Cons
The price point is high for what you are getting, and customer support for this product is extremely poor at best.
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Raiser's Edge NXT is a big improvement!
Raiser's Edge NXT has notified us when prospect donor pledges are ending and recommendations for cultivation which has increased our major giving donors.
Pros
The Raiser's Edge database was very outdated however with the addition of NXT it's now very visually appealing and user-friendly. They took the old database look and revamped it to include charts, recommendations for donor cultivation and alerts daily referencing which donors to reach out to. It's very mobile friendly and great for major giving officers so they could make notes and assign tasks to their team while on the road. You could easily look up donor records and it's all accessible from Blackbaud.com so you don't need to download an app. It's good to have when on meetings and if you have to be an exhibitor for your Foundation and quickly look up donor records.
Cons
NXT shows consecutive donor years at the top of each profile however the years are not always accurate with the years in Raiser's database. Sometimes the years are way off. Also, they should make it easier to view outstanding pledges in NXT. NXT is a bit pricey however worth the cost and your return on investment is improved as it notifies you when you have major giving prospects to reach out to.
- Industry: Civic & Social Organization
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Review Source
Donor data taken to the next level
Pros
Raiser's Edge is a powerhouse for the management of donor data. It is easy to track a donor's contributions and see their giving history at a glance. I especially like the ability to identify each donor with a constituent code, which makes it very convenient to pull reports on specific groups of people who donate (like volunteers, board members, or staff). With the ability to see giving trends in multiple ways, data analysis is much more comprehensive and quicker to review than with other similar software types I have used.
Cons
Certain custom reports or queries can be difficult to design for the desired output, requiring help from Customer Service. Unfortunately, the wait time to speak with a live customer service representative is always VERY long. The online chat option can work in some instances, but not always. It would be nice if there were more representatives available to help via phone. The product is also very expensive and there are additional costs to add new components, even modifications like changes to the online interface. Every new development for the product comes with a high price.
- Industry: Higher Education
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
Easier than database view but not as functional
When comparing RE NXT to other products I have used it is about the same in functionality. Prompts are usually pretty intuitive. It is not very customizable. Going back and forth between NXT and the database is time consuming. Kind of like using two products to accomplish one task.
Pros
The RE NXT product is easier to use than the database view. You can customize work tiles to easily access your work. Creating List is easier to do than queries. Just starting to create workflows. It looks like it has real potential to prompt actions.
Cons
Not all aspects are available in RE NXT. I still need to go to the database view to enter information. Customer service is extremely difficult to get in a timely manner. Chat agents can be abrasive at times. Would help if instructions contained some troubleshooting. Difficult to get real time examples outside of classes, which are not always scheduled when you need them.
- Industry: Nonprofit Organisation Management
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Leader in the Field
I worked with RE for almost 25 years and each time they implemented improvements and they were just that. They also listen to customer feedback when implementing updates.
Pros
It’s a robust software with many add-ons.
Cons
Very expensive, especially for smaller organizations.
