--- description: Review of Enghouse eKMS Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Enghouse eKMS | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Auto Dealership CRM Software](/directory/3171/dealership/software) > [Enghouse eKMS](/software/2369/smartsupport) # Enghouse eKMS Canonical: https://www.softwareadvice.ie/software/2369/smartsupport Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/2369/smartsupport?page=2) > Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer support and web self-service by providing them with knowledge base management tools. Users get full control over support content which helps them manage operational costs and productivity. SmartSupport allows users to create articles with real-time editing, preview, and publishing capabilities. It allows users to upload documents, videos, images, and more into the editor. SmartSupport's search engine is based on natural language search, hit highlighting, faceted navigation, document handling, content tagging, and more that helps users to find relevant information. Additionally, SmartSupport offers troubleshooting guides, support content on-the-fly, custom forms, reports and analytics, custom themes, third-party application integrations, and a configurable workflow. Support is offered via phone and email during business hours on weekdays. > > Verdict: Rated **4.2/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 12 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Enghouse Interactive - **Location**: Markham, US - **Founded**: 1998 ## Commercial Context - **Starting Price**: US$199.00 - **Pricing model**: (Free Trial) - **Pricing Details**: SmartSupport offers several packages - Basic, Pro, and Enterprise - starting at $199. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Brazil, Canada, China, Germany, India, Ireland, Japan, Switzerland, United Kingdom, United States ## Features - API - Catalog Management - Chat/Messaging - Collaboration Tools - Commenting/Notes - Communication Management - Configurable Workflow - Contact Management - Content Library - Content Management - Customisable Forms - Dashboard - Decision Support Systems - Discussions/Forums - Full Text Search - Interaction Tracking - Knowledge Base Management - Knowledge Management - Real-Time Notifications - Reminders ## Support Options - 24/7 (Live rep) - Chat ## Category - [Auto Dealership CRM Software](https://www.softwareadvice.ie/directory/3171/dealership/software) ## Related Categories - [Auto Dealership CRM Software](https://www.softwareadvice.ie/directory/3171/dealership/software) - [IT Ticketing Systems](https://www.softwareadvice.ie/directory/1630/it-ticketing/software) - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) - [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software) - [Computer Inventory Software](https://www.softwareadvice.ie/directory/3721/computer-inventory/software) ## Alternatives 1. 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The customers like the updated look of the site and ease of usability with improved navigation. > > **Cons**: We have not had any issues. SmartSupport has provided everything our last knowledge base did, and much more\! > > I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it. SmartSupport is easily managed without cutting corners on the user experience. The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary. ----- ### "SmarSupport Product Evaluation. CyberGlove User Forum Support" — 5.0/5 > **Faisal** | *19 October 2011* > > **Pros**: Very simple implementation. Knowledgeable team to work with. We were up and running in a very short time. Very feature rich support environment > > **Cons**: Everything is working great. > > SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised. ----- ### "Love smart support. Its everything a person needs to help them do what they need to do" — 3.0/5 > **Jessica** | *29 October 2014* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Love the way it helps me do what I need to do. Would recommend it to all the people that I know for IEEE. It would be great to have it help more people. > > **Cons**: The fact that I was really unsure on how to get started. People had to help me with this to get it going. ----- ### "Excellent\!" — 4.0/5 > **Samantha** | *28 October 2014* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Immediate response on upgrades and always going up and over the expectations of what we are looking for. > > **Cons**: The tool is sometimes slow when they are running repairs on the backend system, which causes us to need to come back to what we are doing. ----- ### "SmartSupport Review" — 4.0/5 > **Rebecca** | *28 October 2014* | Primary/Secondary Education | Recommendation rating: 8.0/10 > > **Pros**: I like the quality and customer service. I always feel like I am speaking to someone knowledgable. > > **Cons**: Sometimes, the product can be difficult to navigate and a little confusing. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/2369/smartsupport?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/2369/smartsupport) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data