--- description: Review of Kapture CX Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Kapture CX | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Kapture CX](/software/23771/Kapture) # Kapture CX Canonical: https://www.softwareadvice.ie/software/23771/Kapture Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/23771/Kapture?page=2) > Kapture CX is an AI-native omnichannel customer experience platform built for large enterprises and fast-growing businesses across retail, e-commerce, banking, and travel industries. The software is deployed cloud-based, making it accessible from any browser without local installation. Kapture CX helps teams manage customer interactions across email, chat, phone, and social media from a single interface. Core features include automated ticket routing, self-service portals, agent assist tools, and real-time analytics dashboards that give managers visibility into support performance. The platform also offers customer sentiment tracking and SLA management to help teams meet response time targets. Businesses can use built-in reporting tools to identify trends and improve service quality over time. Support for users of Kapture CX is available through email, phone, live chat, and an online knowledge base. > > Verdict: Rated **4.2/5** by 40 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 40 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Kapture CX - **Location**: Bengaluru, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User - **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: India, Indonesia, Philippines, Singapore, United Arab Emirates, United States ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - CRM - Calendar Management - Call Centre Management - Chat/Messaging - Chatbot - Contact Management - Conversation Intelligence - Customer Complaint Tracking - Customer Database - Customer Experience Management - Customer History - Customer Support - Customisable Branding - Customisable Reports ## Integrations (5 total) - Meta AI App - Microsoft Excel - Ozonetel - Tata Communications Kaleyra CCaaS - WellSky Scheduling ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) ## Category - [Complaint Management Software](https://www.softwareadvice.ie/directory/499/complaint-management/software) ## Related Categories - [Complaint Management Software](https://www.softwareadvice.ie/directory/499/complaint-management/software) - [Field Service Management Software](https://www.softwareadvice.ie/directory/4540/field-service/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) - [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software) ## Alternatives 1. 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Integrations > > Able to maintain the customer database \& leads pipeline. ----- ### "User friendly tool for customer support." — 5.0/5 > **Bala** | *23 August 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Ticketing system along with side by side email sending option the customer and tickets can be easily searched. > > **Cons**: Side conversation opens new tickets which can be avoided. > > Very helpful and easily accessible with regards to customer data. One of the best tool with an easy work layout. ----- ### "Good but can be a beter" — 3.0/5 > **Paras** | *24 August 2022* | Aviation & Aerospace | Recommendation rating: 6.0/10 > > **Pros**: Multiple mails under 1 chain. New ticket interface. > > **Cons**: 1. Merge case Subject line - if we merge 2 or multiple case subject line changed with most recent case that Should not happen. 2. Attached File - Attaching file feature can be upgrade as we are not able to attached file where any DOT (.) is is available on file name. Which is unnecessary west of time. 3. Last respond Time- When we reply any mail that time should be display on assign case page. 4. Notes - Notes should be handy on left hand side display with free text format as a Chat. 5. Email Id - Email id edit options should be available. 6. Response Time - To open / Resolved / revert / received takes more than 5 sec some times more that should be reduce. 7. Email attachment - Email attachment facility should be available. 8. Close Ticket - Close ticket should be available as per resolve case time. ----- ### "An Expert Analysis" — 5.0/5 > **Raushan** | *24 February 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Kapture is very useful and easy yo use mange to time easy and track the data soon and customer support is very high and humble > > **Cons**: I love kapture dashboard and make comfortable work and mange the time ----- ### "Helped in thorough ticket management" — 5.0/5 > **Divyanshi** | *27 February 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Easy of ticket handling. The software is cost effective as well. Provide well managed architecture to tackle clients tickets. > > **Cons**: The User interface could be better for improved user experience. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/23771/Kapture?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/23771/Kapture) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data