--- description: Review of Retently Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Retently | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Review Management Software](/directory/4285/review-management/software) > [Retently](/software/239128/retently) # Retently Canonical: https://www.softwareadvice.ie/software/239128/retently Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/239128/retently?page=2) > Retently is a web-based customer experience management platform. The software measures customer satisfaction throughout the buyer journey to provide insights. The platform is customizable, and users can integrate it with third-party applications to help streamline workflows and manage feedback. Retently boosts customer experiences with cross-channel feedback tools to identify channels customers are likely to engage. Segmentation uses real-time data to deliver personalized experiences. Retently provides a suite of tools to boost response rates. The automation and routing process aims to improve follow-up strategies. Businesses can also use the software to gauge product experience through sentiment analysis and collecting feedback across multiple platforms. > > Verdict: Rated **4.9/5** by 31 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 31 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Retently - **Location**: Palo Alto, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Essential: $99/month. Professional: $299/month. Ultimate: $599/month. Enterprise: Contact Retently for more information. - **Target Audience**: 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, Germany, United Kingdom, United States ## Features - 360 Degree Feedback - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Anonymous Feedback - CRM - Campaign Analytics - Campaign Management - Campaign Planning - Chat/Messaging - Client Portal - Collaboration Tools - Commenting/Notes - Communication Management - Complaint Monitoring - Conditional Logic - Customer Activity Tracking - Customer Database ## Integrations (163 total) - ABC Trainerize - AWeber - Accelo - Act-On - ActiveCampaign - Acuity Scheduling - AdRoll - Adobe Commerce - Agile CRM - Aha\! - Airtable - Asana - Automaid - Autotask PSA - Basecamp ... and 148 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Review Management Software](https://www.softwareadvice.ie/directory/4285/review-management/software) ## Related Categories - [Review Management Software](https://www.softwareadvice.ie/directory/4285/review-management/software) - [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software) - [NPS Software](https://www.softwareadvice.ie/directory/4116/nps/software) - [Customer Success Software](https://www.softwareadvice.ie/directory/4628/customer-success/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) ## Alternatives 1. [SurveyMonkey](https://www.softwareadvice.ie/software/157864/surveymonkey) — 4.6/5 (10495 reviews) 2. [Survicate](https://www.softwareadvice.ie/software/31821/survicate) — 4.6/5 (99 reviews) 3. [Questback](https://www.softwareadvice.ie/software/374705/questback) — 4.7/5 (55 reviews) 4. [Screeb](https://www.softwareadvice.ie/software/335937/screeb) — 4.5/5 (42 reviews) 5. [Typeform](https://www.softwareadvice.ie/software/324633/typeform) — 4.7/5 (974 reviews) ## Reviews ### "Easy-to-use NPS tool" — 5.0/5 > **Verified Reviewer** | *16 April 2018* > > **Pros**: Setup only took minutes, and everything just works. Not only is it easy to set up and deploy NPS campaigns, it's easy to visualize the results and follow up with responders. Plus Retently plugs into the other tools I'm using. I'm a huge fan. > > **Cons**: I don't have any complaints. Even when there's been a small glitch, the customer support has been extremely responsive and helpful. And the low cost is great, too. ----- ### "Great feedback and survey tool \!" — 5.0/5 > **Antoine** | *17 September 2024* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: The setup was really simple and Retently integrates all the feature we were looking at for a feedback tool. Retently is really well integrated with our other tools. The language analysis is really good as well to categorize and analyze collected feedbacks \! > > **Cons**: I don't have much to say here. Maybe just a slicker UX in the reporting tools > > The team was really reactive when I needed help in the set up. But they also came up with new feature really quickly when I wanted to configure something that didn't exist in the tool \! ----- ### "The best customer support\!" — 5.0/5 > **Hilary** | *31 August 2021* | Accounting | Recommendation rating: 9.0/10 > > **Pros**: Retently has phenomenal customer support. Their live chat has an almost instant response time and the team never hesitates to walk you through a problem. We selected Retently for this purpose. Price-wise, it has similar features and implementation to a lot of comparable services, but we liked their Intercom integration and team\! > > **Cons**: The menu can be a bit cumbersome to understand and I feel like they could be a bit more clear about what each feature does in terms of reporting and analyzing. > > This is a great tool for helping to understand your customer experience and evaluate NPS. ----- ### "Reliable retently" — 5.0/5 > **Miha** | *12 July 2024* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Usage and their Support. Whenever I need explanation they help out. > > **Cons**: For not I do not see any big lack. Maybe some features. ----- ### "Intuitive tool" — 5.0/5 > **Verified Reviewer** | *30 January 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The product is easy to use, yet includes a lot of relevant features, and gives us a great overview of the NPS results. The service is exceptionally good. We always receive instant answers to any question and personal demonstrations if it's required. > > **Cons**: Sending the same campaign in different languages is a little troublesome if you're on the basic subscription model. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/239128/retently?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/239128/retently) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data