Comcast Business VoiceEdge

3.8
Overall rating
Reviews

3.8
Overall rating
Reviews

About Comcast Business VoiceEdge

Comcast Business VoiceEdge is a VoIP solution that helps businesses in the manufacturing, professional services and retail industry streamline operations related to call queueing, forwarding, transferring and more on a centralized platform. It enables staff members to conduct audio conferences and share screens, facilitating team collaboration. Comcast Business VoiceEdge enables supervisors to set up a virtual assistant to automatically assign incoming calls to specific departments, groups and individuals. It lets team members configure caller IDs, monitor call history and automatically receive voicemail transcripts on email. Additionally, team leaders can utilize the receptionist console to configure multiple call routing processes, such as circular, uniform, regular and simultaneous. Comcast Business VoiceEdge provides iOS and Android mobile applications, allowing employees to manage operations remotely. Pricing is available on request and support is extended via the community forum, documentation, email, phone and other online measures.
Comcast Business VoiceEdge Software - Comcast Business VoiceEdge settings
Comcast Business VoiceEdge Software - Comcast Business VoiceEdge call search
Comcast Business VoiceEdge Software - Comcast Business VoiceEdge audio conference
Comcast Business VoiceEdge Software - Comcast Business VoiceEdge settings - thumbnail
Comcast Business VoiceEdge Software - Comcast Business VoiceEdge call search - thumbnail
Comcast Business VoiceEdge Software - Comcast Business VoiceEdge audio conference - thumbnail

Comcast Business VoiceEdge pricing

Comcast Business VoiceEdge does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

Alternatives to Comcast Business VoiceEdge

Vonage Business Communications

Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a...

Comcast Business VoiceEdge Reviews

Feature rating

Value for Money
3
Functionality
3.4
Ease of Use
3.5
Customer Support
2.6
5 reviews of 10 View all reviews
Cari
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
2

5
Reviewed on 17/11/2022

Comcast Business

Product was amazing never had any problems and we could run our business without any hiccups. The customer service always picked up or replied right away. The only issue I had was with customer service and how they did not write good notes so if something was modified on our end if it wasn't operational right away, and I had to reach back out to customer service it was like starting all over again and that was a waste of time. Cost was high for a small business but was very reliable.

Pros

The phones were reliable and we never had to worry about a phone call being dropped or being "fuzzy" where a patient couldn't hear us. Weather never affected the call quality and we always had service without any issues.

Cons

This software did not work with our patient software which is not as helpful as other options.

Zachary
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
2
Customer Support
2

4
Reviewed on 21/7/2022

Business Voice Edge Review

Not great. The online system is very confusing and not user-friendly even for people who are computer illiterate. The phone connection was good. But that is all I can say was good about Comcast's phone system.

Pros

The online software was nothing compared to competitors. Can't even see what other employees or co-workers were on the phone while using the app.

Cons

It's just lacking in every aspect compared to competitors.

Kate
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
1

2
Reviewed on 28/6/2021

Comcast

It was very hard to use, the service is spotty, it is very difficult to get help and the help that is given is not very helpful. They have nearly no support and when you get through it takes so long for them to get to the actual fixing point. It is very hard to use and get to work for your needs.

Pros

There are many offerings and services that they have

Cons

It was very hard to use, work around and complicated.

Sidria
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
4
Ease of Use
3
Customer Support
3

4
Reviewed on 2/1/2024

Why Comcast?

Pros

The ability to build and manage the phone tree.

Cons

The call center representatives and the transferring through the lines.

Paul
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
1

4
Reviewed on 18/1/2023

Good Phone Service; Mediocre Customer Support

Pros

Provides copy of voice mails to my email

Cons

Limited options for handling on-hold calls and teeny tiny window for call history.

Related categories