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Comcast Business VoiceEdge
3.9
Overall rating
Reviews
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About Comcast Business VoiceEdge
Comcast Business VoiceEdge is a VoIP solution that helps businesses in the manufacturing, professional services and retail industry streamline operations related to call queueing, forwarding, transferring and more on a centralized platform. It enables staff members to conduct audio conferences and share screens, facilitating team collaboration.
Comcast Business VoiceEdge enables supervisors to set up a virtual assistant to automatically assign incoming calls to specific departments, groups and individuals. It lets team members configure caller IDs, monitor call history and automatically receive voicemail transcripts on email. Additionally, team leaders can utilize the receptionist console to configure multiple call routing processes, such as circular, uniform, regular and simultaneous.
Comcast Business VoiceEdge provides iOS and Android mobile applications, allowing employees to manage operations remotely. Pricing is available on request and support is extended via the community forum, documentation, email, phone and other online measures.
Comcast Business VoiceEdge pricing
Comcast Business VoiceEdge does not have a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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Sohrab
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 24/9/2024
Shouldn't have switched to Ooma
Pros
It worked without any hiccups. Reliable service.
Cons
The price. Bundling with internet was better but still very expensive for phone service.
Sidria
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 2/1/2024
Why Comcast?
Pros
The ability to build and manage the phone tree.
Cons
The call center representatives and the transferring through the lines.
Rick
- Industry: Construction
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
-
Review Source
3
Reviewed on 12/7/2022
Comcast Business VoiceEdge is FINE, nothing special
It's just run of the mill, nothing special except that it's from Comcast. When there's a problem they try to fix it if you can find someone who knows anything about it. Google is your friend. To be honest I'm not a fan of it but there's nothing major wrong with it either.
Pros
Comcast Business VoiceEdge has 1 very big thing going for it. It is from Comcast and they tend to try to support it. If something is wrong they helped us vs other services that are not connected to a big brand name.
Cons
We had a hard time getting a hold of customer service and the fax feature still isn't working. I know I know, fax is dead but a few companies still use it and when we needed it the service didn't work.
Cari
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 17/11/2022
Comcast Business
Product was amazing never had any problems and we could run our business without any hiccups. The customer service always picked up or replied right away. The only issue I had was with customer service and how they did not write good notes so if something was modified on our end if it wasn't operational right away, and I had to reach back out to customer service it was like starting all over again and that was a waste of time. Cost was high for a small business but was very reliable.
Pros
The phones were reliable and we never had to worry about a phone call being dropped or being "fuzzy" where a patient couldn't hear us. Weather never affected the call quality and we always had service without any issues.
Cons
This software did not work with our patient software which is not as helpful as other options.
Zachary
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 21/7/2022
Business Voice Edge Review
Not great. The online system is very confusing and not user-friendly even for people who are computer illiterate. The phone connection was good. But that is all I can say was good about Comcast's phone system.
Pros
The online software was nothing compared to competitors. Can't even see what other employees or co-workers were on the phone while using the app.
Cons
It's just lacking in every aspect compared to competitors.
Kate
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
2
Reviewed on 28/6/2021
Comcast
It was very hard to use, the service is spotty, it is very difficult to get help and the help that is given is not very helpful. They have nearly no support and when you get through it takes so long for them to get to the actual fixing point. It is very hard to use and get to work for your needs.
Pros
There are many offerings and services that they have
Cons
It was very hard to use, work around and complicated.
Rose
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
3
Reviewed on 18/1/2022
comcast business voice edge
Overall good experience. I would recommend it.
Pros
good quality phone calls. great voicemail system.
Cons
call routing and transfers would get dropped a lot.
Lou
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
4
Reviewed on 11/5/2022
Daily use
Pros
The most impactful was the clearness of incoming calls & voicemail.
Cons
I have no complaints about the software.
Paul
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
4
Reviewed on 18/1/2023
Good Phone Service; Mediocre Customer Support
Pros
Provides copy of voice mails to my email
Cons
Limited options for handling on-hold calls and teeny tiny window for call history.
Omar
- Industry: Government Administration
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
-
Review Source
4
Reviewed on 3/2/2022
Ok service but better product on the market
From a functional standpoint this service was fine. My biggest concern was the price.
Pros
Was easy to use and met all of my business needs.
Cons
The price per month isn't the greatest. There are cheaper options available.
Tina
- Industry: E-Learning
- Company size: Self Employed
- Used Weekly for Free Trial
-
Review Source
5
Reviewed on 18/11/2021
Mid-tier
Overall, I would say I am neutral. I would suggest for people to try it for themselves. Just because it didn’t work for me, didn’t mean it won’t for other people.
Pros
I enjoyed the customizable features and the ease of use.
Cons
The thing that I least liked was the security features and add-ons. I thought Comcast would be more high tech and innovative when it came to phishing and robo callers. My information did not feel very secure.
11 reviews
