--- description: Review of ServiceTrade Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ServiceTrade | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [HVAC Software](/directory/1552/hvac/software) > [ServiceTrade](/software/239395/servicetrade) # ServiceTrade Canonical: https://www.softwareadvice.ie/software/239395/servicetrade Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.ie/software/239395/servicetrade?page=2) > ServiceTrade is an AI-powered field service management platform built for commercial mechanical, HVAC, refrigeration, fire protection, and life safety contractors that need a better way to manage complex service operations. It is ideal for growing commercial contractors that are balancing technician shortages, recurring maintenance agreements, compliance-driven inspections, high-value service work, multi-site customers, and pressure to improve profitability without adding more administrative burden. Unlike generic field service software, ServiceTrade is purpose-built for commercial service teams. The platform connects sales, scheduling, dispatch, inspections, asset management, technician workflows, quoting, invoicing, customer communication, and reporting in one connected system. This helps office teams, field technicians, sales teams, and managers work from the same information, reduce manual handoffs, and keep service work moving from the first customer request through the final invoice. ServiceTrade helps contractors improve productivity, capture more revenue, and deliver a more professional customer experience. Teams can access customer and asset history, document job details in the field, create after-service reports, manage inspection findings and deficiencies, send online quotes, collect approvals, track project performance, and communicate clearly with customers. For contractors that rely on long-term service relationships, ServiceTrade helps turn everyday field work into stronger customer loyalty and more profitable growth. ServiceTrade AI brings intelligent automation into the workflows commercial contractors already use. Smart Assistants help reduce manual work, improve job documentation, summarize service activity, capture asset information, and surface operational insights so teams can make faster, better-informed decisions. Built on years of commercial service and asset data, ServiceTrade helps contractors move beyond simply tracking work toward running a smarter, more scalable service business. ServiceTrade is a strong fit for commercial contractors that want software built around their industry rather than a one-size-fits-all system. More than 1,300 contractors use ServiceTrade to improve field productivity, increase service revenue, strengthen customer relationships, and run more efficient operations. ServiceTrade also supports customers with implementation, training, and ongoing guidance to help teams adopt the platform, improve processes, and get more value from their software investment. > > Verdict: Rated **4.6/5** by 344 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 344 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceTrade - **Location**: Durham, US - **Founded**: 2013 ## Commercial Context - **Pricing model**: Other - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Automated Scheduling - Automatic Backup - Availability Management - Barcode/Ticket Scanning - Billing & Invoicing - CRM - Calendar Management - Checklists - Client Portal - Compliance Management - Contact Database - Contract/License Management - Contractor Database ## Integrations (15 total) - Acumatica Cloud ERP - ComputerEase - FOUNDATION - Google Calendar - Microsoft Excel - NetSuite - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Sage 100 - Sage 300 - Sage Accounting - Sage Intacct - WordPress - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [HVAC Software](https://www.softwareadvice.ie/directory/1552/hvac/software) ## Related Categories - [HVAC Software](https://www.softwareadvice.ie/directory/1552/hvac/software) - [Service Dispatch Software](https://www.softwareadvice.ie/directory/411/service-dispatch/software) - [Work Order Software](https://www.softwareadvice.ie/directory/500/work-order/software) - [Scheduling Software](https://www.softwareadvice.ie/directory/4738/scheduling/software) - [Electrical Contractor Software](https://www.softwareadvice.ie/directory/3965/electrical-contractor/software) ## Alternatives 1. [FieldPulse](https://www.softwareadvice.ie/software/109782/fieldpulse) — 4.6/5 (490 reviews) 2. [Jobber](https://www.softwareadvice.ie/software/3660/jobber-lawncare) — 4.6/5 (1475 reviews) 3. [Connecteam](https://www.softwareadvice.ie/software/109560/connecteam) — 4.6/5 (5308 reviews) 4. [Fieldd](https://www.softwareadvice.ie/software/101498/fieldd) — 5.0/5 (145 reviews) 5. [BuildOps](https://www.softwareadvice.ie/software/426830/buildops) — 4.4/5 (177 reviews) ## Reviews ### "Overall experience with service trade" — 4.0/5 > **Bhawna** | *9 August 2026* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: What I liked most about ServiceTrade was its user-friendly platform for managing service operations, work orders, and customer information. It helped keep field activities organized and improved overall workflow efficiency. > > **Cons**: One downside of ServiceTrade is that some features can take time to learn, especially for new users. Managing more complex workflows can also require additional setup and training. > > Overall, my experience with ServiceTrade was positive. It provided useful tools for managing service operations, scheduling, work orders, and customer information in one place. While some features took time to learn, it was generally effective and convenient. ----- ### "From Frustration to Adoration" — 5.0/5 > **Kenneth** | *7 July 2025* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: ServiceTrade is continually improving and has become an extremely user-friendly platform. They have listened to their customers and made a great product. > > **Cons**: Absolutely hated server and system updates during working hours. There is nothing worse than being stranded at a customer for an extra half hour on a Friday because someone decided to roll out an update. I believe this has been corrected now. > > The first 4 years, I absolutely hated it. The last 3 years, I would recommend it to everyone. A complete 180. ServiceTrade has continually improved to be an industry leader and have some truly incredible employees that actually care about getting it right. ----- ### "ST for the Win\!" — 5.0/5 > **Kenny** | *29 April 2025* | Public Safety | Recommendation rating: 10.0/10 > > **Pros**: I am an account manager and job estimator. I live in Service Trade. Easy to access our entire customer base, service history, and quote history whether at my PC, or from my phone. > > **Cons**: I wish the web dashboard on my phone was made more for a phone or tablet, rather than being the same as the dashboard from my PC. An app for the backend dashboard/database would be amazing. > > It has changed the game for us and has enabled us to go completely paper free. Accessing past history is so much easier now rather than digging through files and old emails. ----- ### "Service Trade is Fantastic" — 5.0/5 > **Andrew** | *27 March 2025* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: The organization of orders, quotes and scheduling. > > **Cons**: Inspection Manager seems to be getting worse the more we use it. Between logging deficiencies twice. The Kitchen suppression form has no comment box. If something fails you have to enter a deficiency. We get multiple deficiencies in ST because the form asks the same question multiple times > > Service Trade is wonderful. It has increased our efficiency and transparency tremendously. ----- ### "Great software" — 4.0/5 > **Chris** | *28 February 2025* | Construction | Recommendation rating: 9.0/10 > > **Pros**: Asset tracking and quick books integration > > **Cons**: No basic inventory or po system. You can not text customer from service trade or send service links > > Great platform and the mobile app is easy to use ----- Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.ie/software/239395/servicetrade?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/239395/servicetrade) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data