--- description: Review of 360Dialog Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: 360Dialog | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Conversational Marketing Platforms](/directory/4671/conversational-marketing/software) > [360Dialog](/software/239528/360dialog) # 360Dialog Canonical: https://www.softwareadvice.ie/software/239528/360dialog Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/239528/360dialog?page=2) > 360Dialog is an Official Meta Solution Partner providing WhatsApp Business API access and managed WhatsApp marketing services. Businesses connect directly to the WhatsApp Business API through the 360Dialog Hub, with channel and template management, dashboards, and partner-led business verification in 24 to 48 hours instead of Meta's standard 14 days. There is zero markup on Meta messaging fees. SaaS companies, ISVs and resellers use the Partner Platform to embed or resell WhatsApp access to their own customers, with automated onboarding, multi-account management and consolidated billing. For brands and agencies, Performance Messaging is a managed service for click-to-WhatsApp campaigns, and 360Pilot provides campaign analytics and attribution from ad click through to conversion. Founded in 2012 and headquartered near Munich, Germany, 360Dialog supports over 100,000 businesses across 190 countries with 24/7 support in seven languages. > > Verdict: Rated **3.5/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.5/5** | 13 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 3.4/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: 360dialog - **Location**: Berlin, Germany ## Commercial Context - **Starting Price**: €49.00 - **Pricing model**: Other - **Pricing Details**: 360Dialog prices WhatsApp Business Platform access per WhatsApp number per month. Meta's own messaging and calling fees are passed through at Meta's official rate with no markup added by 360Dialog. WhatsApp API For businesses and developers building directly on the API, across three tiers. Regular, €49 per number per month: full API access, 24/7 human support with a first response SLA under 4 hours, a direct Meta escalation path, Zapier, Make and n8n integrations, and build-ready templates for tools like Vercel and Lovable. Premium, €99 per number per month: everything in Regular, with the first response SLA tightened to under 30 minutes, business verification in 48 hours, the Inbox, Sendout, Automation and Measurement add-ons included, and Messaging MCP for connecting AI agents to WhatsApp. Scale, €500 per number per month: everything in Premium, plus a 30 day assessment of current messaging activity, access to 360Dialog's measurement and performance experts, dedicated migration support, full funnel tracking through 360Pilot, and throughput of up to 1,000 messages per second. 360Dialog Marketplace For businesses who want a ready-made tool rather than a build. €99 per number per month covers number hosting, 80 messages per second of throughput, 24/7 support and matching to a vetted partner tool. The WhatsApp number stays the customer's own, so tools can be switched at any time. Partner Platform For technology partners, ISVs and resellers who manage WhatsApp on behalf of their own clients. Pricing is a monthly platform fee for the Partner Hub and Partner APIs, plus a license fee for each channel beyond those included. Starter, €250 per month: 5 regular channels included, €49 per additional channel, partner support first response under 24 hours. Growth, €500 per month: 10 regular channels included, €25 per additional channel, partner support first response under 4 hours, partner-led business verification. Premium, €1,000 per month: 20 regular channels included, €15 per additional channel, partner support first response under 1 hour, a dedicated partner manager, Marketplace eligibility, and a negative balance threshold subject to credit check. Any partner channel can be upgraded to a premium channel for an additional €50 per month. Custom-priced offers Performance Messaging: an ongoing engagement covering campaign strategy, monthly optimization and performance reviews, weekly results reporting and Meta approvals handling, with 360Pilot analytics included. Priced on message volume. 360Pilot: full funnel revenue and attribution tracking that works with any WhatsApp provider. Currently in early access. Billing Every plan bills month to month with no long-term contract, and channels and plans can be changed every 30 days. Pricing is configured in EUR or USD at onboarding. Higher Throughput is available as a €249 per month add-on for eligible channels that need up to 1,000 messages per second. There is no free version and no free trial. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, English, German, Hindi, Italian, Polish, Portuguese, Russian, Spanish, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin and 185 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Audience Targeting - Autoresponders - Campaign Management - Campaign Segmentation - Chat/Messaging - Chatbot - Communication Management - Customer History - Customer Segmentation - Customisable Templates - Data Import/Export - Engagement Tracking - Event Triggered Actions - File Sharing - Human Handover - Lead Capture ## Integrations (18 total) - Activepieces - Claude - Docker - Google Cloud Compute Engine - Google Workspace - IFTTT - Make - Meta - Meta AI App - MetroCluster - OpenAI SDK - Pipedream - WhatsApp - WhatsApp Business Platform - ZEPIC ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Conversational Marketing Platforms](https://www.softwareadvice.ie/directory/4671/conversational-marketing/software) ## Related Categories - [Conversational Marketing Platforms](https://www.softwareadvice.ie/directory/4671/conversational-marketing/software) - [Cloud Communication Platforms](https://www.softwareadvice.ie/directory/4386/cloud-communication/software) - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) ## Alternatives 1. 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[EngageBay CRM](https://www.softwareadvice.ie/software/83835/engagebay) — 4.6/5 (912 reviews) ## Reviews ### "Reliable, economical and flexible" — 4.0/5 > **Luciano** | *2 June 2022* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The aspect that I liked most about 360dialog is the simplicity with which it is possible to integrate into the ecosystem of your ChatBot marketing systems, including Facebook Business Manager. > > **Cons**: Sometimes the response times from the assistance are not quick, so in case you have problems or needs you have to resign yourself and have a little patience > > The general experience is positive: configuration of the number, included in the Facebook Business Manager, creation of templates ... these are all easily manageable aspects through this very intuitive too. A little patience is needed in the case of customer assistance, which does not always intervene with the desired timeliness. ----- ### "Great customer support and a master class for customer ease of use" — 5.0/5 > **Jasser** | *7 July 2023* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: The dashbaord get a 10 out of 10 for easy of useDocumentation is clearl and concise > > **Cons**: Nothing yet that I can think of to provide a negative comment > > Satsified partner ----- ### "Horrible" — 1.0/5 > **Cédric** | *16 February 2023* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: Only makes actually setting up a phone number for whatsapp easier than it is in meta's interface it self. > > **Cons**: A lot of downtime.There horrible customer support and horrible automatically adding of funds > > Our experience with 360dialog was a complete disaster. They automatically deducted funds from our CC without permission, and then kept charging us for months even though we hadn't used anywhere close to the supposed "free" limit of 1000 conversations a month.When we asked for our money back, they refused to give it to us unless we closed all our phone numbers registered with them. We complied with their demand and closed all our phone numbers, but still never received a refund. It's a total ripoff. They essentially stole hundreds of dollars from us and left us with no recourse.We strongly recommend that you stay far away from these scammers. If you are looking for messaging solutions, we suggest considering just directly using meta, as its a lot cheaper (no 50eu month fee per numbder) and you wont run the risk of getting scammed. ----- ### "Great Automation Solution for Digital Businesses" — 5.0/5 > **Elisha Gindae** | *22 February 2023* | Banking | Recommendation rating: 10.0/10 > > **Pros**: The messenger solution utilizes a smart Use Cases \& Technology. The WhatsApp Messaging API feature has been one that has been a great solution for us as a business and for our customers. > > **Cons**: Payments for services are current on as is, instead of at the end of the month. This would be better for reconciling accounts rather than having charges come in daily. > > We are serving a digital age of customers in our industry that has proven likable for our customer base in terms of accessibility and convince at your fingertips from anywhere in the world. ----- ### "Powerful tool that gives control over WhatsApp" — 5.0/5 > **Abhinav** | *18 June 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: 360dialog has amazing whatsapp apis. I used it for my client Business to go live over whatsapp. Best part of it is you can have WhatsApp to and fro communication and control that with a bot. It's a amazing way to connect with your customers. > > **Cons**: 360dialog has direct whatsapp api but currently WhatsApp has started it's competition cloud api by WhatsApp which is a cheaper substitute with sams number of functionalities. > > it's a feature loaded tool to get to and fro communication from WhatsApp via APIs and power of bots. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/239528/360dialog?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/239528/360dialog) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data