--- description: Review of Ushur Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Ushur | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Workflow Management Software](/directory/4272/workflow/software) > [Ushur](/software/239889/ushur) # Ushur Canonical: https://www.softwareadvice.ie/software/239889/ushur Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/239889/ushur?page=2) > Ushur is an AI-enabled customer experience automation platform that has been purpose-built to intelligently automate entire customer journeys. With Ushur, you can deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement. Built on a no-code, cloud-native, SaaS platform that combines conversational automation and knowledge work automation into one complete solution, Ushur is the first system of intelligence that completes every step of your customer experience, from Micro-engagements to entire customer journeys. Ushur’s customer experience automation solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum and more. > > Verdict: Rated **4.5/5** by 31 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 31 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ushur - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$1,000.00 - **Pricing model**: Per User - **Pricing Details**: Please contact Ushur directly for pricing details. - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, English, French, German, Korean, Portuguese, Spanish, Traditional Chinese, Vietnamese - **Available Countries**: Argentina, Australia, Brazil, Canada, Colombia, France, Germany, Ireland, Italy, Spain, United Kingdom, United States ## Features - AI/Machine Learning - API - Autoresponders - Business Process Automation - Chatbot - Code-free Development - Communication Management - Engagement Tracking - Multi-Channel Communication - Multi-Language - Natural Language Processing - No-Code - Reporting/Analytics - Sentiment Analysis - Speech Recognition - Third-Party Integrations - Workflow Configuration ## Integrations (11 total) - BambooHR - Benefitfocus Platform - Dropbox Business - Five9 - Guidewire ClaimCenter - HubSpot CRM - JIRA Service Management - Salesforce Sales Cloud - Segment - ServiceNow - Slack ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Workflow Management Software](https://www.softwareadvice.ie/directory/4272/workflow/software) ## Related Categories - [Workflow Management Software](https://www.softwareadvice.ie/directory/4272/workflow/software) - [Robotic Process Automation (RPA) Software](https://www.softwareadvice.ie/directory/4341/robotic-process-automation/software) - [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software) ## Alternatives 1. 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The tool are easy to use once you get a hang of it and we will look forward to harness the full capability of this platform in near future. > > **Cons**: Feedback to improvise has been provided and it already worked and an be expected to be integrated near future. Not a con but more of area of improvisation will be Timezone for DND should not be confined to one time zone especially if you are national carrier like us. It is not a show stopper, but will help for better user experience > > Exceptionally dedicated support staff, and are willing to help and support. Easy to use product and powerful platform. ----- ### "Great product for communicating with employees; many accessible features within the platform" — 4.0/5 > **Courtney** | *26 July 2021* | Insurance | Recommendation rating: 7.0/10 > > **Pros**: Capabilities within the platform (image, video, short link, analytics, etc.) > > **Cons**: I don't have any dislikes at the time. Thank you. > > Great customer service and onboarding team\! Very helpful, demonstrative and will negate any issues you may run into and correct those issues in a timely manner. ----- ### "Ushur Review" — 3.0/5 > **Raja** | *19 May 2021* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: The ability to customize messages and link to Salesforce > > **Cons**: Some features are not available yet like adding new variables and will need to see how it handles high volume of messages. > > Overall this first experience with this tool and I we feel we can utilize this tool more than ----- ### "AW Ushur review" — 5.0/5 > **Allister** | *16 August 2021* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: The integration with other applications and easy workflow modules. Quick solution releases can be done. > > **Cons**: Require more options to configure font style and types that is suitable to business requirements. > > Absolutely love working with ushur. I want to become an expert using this software. ----- ### "Ushur Text" — 5.0/5 > **Catherine** | *13 March 2023* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: The team that helps us. They are outstanding and always very quick to respond. Also, they can advise which numbers are cell number and we do not have that information > > **Cons**: We can't tell which members have clicked to call us so if we want to send a reminder we don't know who responded > > Fantastic - Gives us another avenue to reach our members ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/239889/ushur?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/239889/ushur) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data