--- description: Review of Heap Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Heap | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [AB Testing Software](/directory/4727/ab-testing/software) > [Heap](/software/240492/heap) # Heap Canonical: https://www.softwareadvice.ie/software/240492/heap Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/240492/heap?page=2) > Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. Get complete data with a single snippet that automatically captures the entire digital experience of every user on your product or site — no engineering needed. You'll get the most complete dataset on the market, governed and organized for maximum usage. Our advanced data science capabilities alert you to key moments of friction and opportunity in your digital experience—even on user behaviors you haven’t been following. It’s an industry-first way to uncover the hidden gems that lead to the biggest business results. Get full context on every user action with integrated session replay. Heap directs you to the exact point in a session that you care about, saving you time and effort. Fully understand why users do what they do \& instantly see what the fix is. > > Verdict: Rated **4.5/5** by 42 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 42 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ContentSquare - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$24,000.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. Analysis - up to 10,000 sessions per month: free Infrastructure - millions of sessions per month: custom pricing - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Denmark, France, Germany, India, Ireland, Israel, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway and 6 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Analysis - Ad hoc Query - Ad hoc Reporting - Alerts/Escalation - Alerts/Notifications - Attribution Modeling - Audience Targeting - Behaviour Tracking - Behavioural Analytics - Benchmarking - CRM - Campaign Analytics - Campaign Management - Campaign Segmentation - Campaign Tracking - Charting ## Integrations (39 total) - AB Tasty - Amazon Redshift - Amazon S3 - Appcues - Attribution - AxisRooms - Braze - Breeze - Census - Delighted - Fivetran - Flagsmith - Fullstory - Google Optimize - Hightouch ... and 24 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [AB Testing Software](https://www.softwareadvice.ie/directory/4727/ab-testing/software) ## Related Categories - [AB Testing Software](https://www.softwareadvice.ie/directory/4727/ab-testing/software) - [Product Lifecycle Management Software](https://www.softwareadvice.ie/directory/444/product-lifecycle-management/software) - [Business Intelligence Platform](https://www.softwareadvice.ie/directory/4336/bi/software) - [Digital Adoption Platforms](https://www.softwareadvice.ie/directory/4379/digital-adoption-platform/software) - [Product Management Software](https://www.softwareadvice.ie/directory/3493/product-management/software) ## Alternatives 1. [Microsoft Power BI](https://www.softwareadvice.ie/software/23530/microsoft-power-bi) — 4.6/5 (1879 reviews) 2. [Google Analytics 360](https://www.softwareadvice.ie/software/137155/google-analytics) — 4.7/5 (8091 reviews) 3. [Tableau](https://www.softwareadvice.ie/software/1940/tableau) — 4.6/5 (2351 reviews) 4. [Zoho Analytics](https://www.softwareadvice.ie/software/393551/zoho-analytics) — 4.4/5 (360 reviews) 5. [Reportei](https://www.softwareadvice.ie/software/381303/reportei) — 4.7/5 (241 reviews) ## Reviews ### "Data Analytics Solutions that Pays for Itself" — 5.0/5 > **Shae** | *12 December 2018* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: I love the access to real-time data. It has been instrumental in troubleshoot issues with clients by observing their click history. On multiple occasions, Heap was the tool used to demonstrate to clients that it was their hiccup that resulted in a "bug" or issue and restored faith in our product. I find the reporting feature to be fairly straight forward and easy to narrow to a specific user, time, browser, and more. > > **Cons**: I wish that configuration required less internal dev work. That being said, we have a complex product offering, so our configuration is likely more complicated than most. > > From the sales to the implementation process, Heap has been involved and professional. They equipped us with great implementation collateral, some of which I asked for slide desks so we could mimic for our clients\! ----- ### "Heap cut down the guesswork for following user behavior." — 4.0/5 > **Vittal** | *26 June 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Heap effortlessly tracked all user activity on our platform without any manual event tagging, hugely reducing setup time across the board. It allowed us to research patterns of use even posthoc. > > **Cons**: Though the auto-capture is potent, it can get chaotic quickly: cleaning up and labeling events diligently is essential to avoid data overload. > > We found some interesting user flows and friction points that had not been highlighted in session recordings or support tickets. That resulted in some minor UI changes which really helped the user flow. ----- ### "Okay platform for basic analytics" — 3.0/5 > **Jason** | *31 October 2022* | Banking | Recommendation rating: 5.0/10 > > **Pros**: Easy to use once initial set-up is complete. > > **Cons**: Limited analytics. Difficult to set up and charting capabilities/dashboards can be improved. ----- ### "My first tool for analytics" — 5.0/5 > **Verified Reviewer** | *5 April 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I used Heap when I started my career. The clean interface and visually appealing dashboards made it easier for me to understand the data. The pricing is also very reasonable. > > **Cons**: Not that I can think of right now. At that time, it was the best tool I used. ----- ### "Heap has paved the way for deeper analytics." — 5.0/5 > **Verified Reviewer** | *13 June 2018* | Recommendation rating: 10.0/10 > > **Pros**: The super simplistic use of setting up click tracking has been tremendously helpful and provided much more meaningful analytics than GA. I also love that the tracking code did not impact loading as much as google analytics did. > > **Cons**: Reading the data and setting up reports had a bit of a learning curve but it worked great nonetheless. > > Improved how I read user behaviour across the site and gave me a better understanding of the user flow. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/240492/heap?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/240492/heap) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data