Phone.com

Pros

Phone.com is by far the best VOIP phone system I've ever used. It has a variety of features and a good mobile app. Plus their mobile app is good. The best part is their customer service though. It is bar none.

Cons

Their mobile app could be a little better and it's been a long time but it used to be a tiny bit confusing but I heard they've fixed it. I set up our services once and haven't been back in years to change anything.

Pros

I love that I am able to have a 1800 number and I can also text from that number and receive messages as well. Their customer service is very helpful and if the agent at the time isn't able to find the solution, which has been a rare case for me, they forward you to someone that can assist you or make a ticket for you and someone with the answer will get back to you within no later than a couple of hours.

Cons

I honestly don't have any cons that I can think of at the moment due to me having a pretty good experience so far and the software meets all of my business needs.

Alternatives Considered

Reasons for Choosing Phone.com

Switched From

Reasons for Switching to Phone.com

Pros

The features you get for the price are awesome. I love that we can call, text, fax and video chat from the same platform. It really streamlines communication with our clients. The customer service is also really great. Acutally get a real human, and they can almost always help solve your problem (except when their system is down).

Cons

The system is super glitchy. I don't think I have ever had a video chat that did not have some issues. October and Nov 2024 the system has actually crashed (servers down) several times - right in the middle of big client meetings. It has completely disrupted our business and reflects poorly. We would like to stay with Phone.com, but unfortunately we are probably going to have to leave, and pay a lot more for a more reliable platform.

Alternatives Considered

Reasons for Switching to Phone.com

Pros

The customer service is top notch! [sensitive content hidden]
and the team at Phone.com are the best. They work very hard to satisfy their customers. I have been a long time customer of Phone.com. Many times I have had trouble paying my bill. They usually work very hard to help me keep it. Unfortunately, I recently lost my business 800 number because I couldn't afford to pay my bill again, this time it was too long. I have had that number for years and it was published everywhere. I don't recommend not paying your bill cause you run the risk of losing it. Sell something, anything, but pay your bill! It definitely hurt my business when I went to run ads and that number was all over the internet. No way can you change decades of publishing and sharing of that number. In both print and online. I really want to thank everyone for getting my phone number back as it was in the process of being assigned to another company. Blessing to you all. Phone.com is the best company for your business.

Cons

Nothing, I have no complaints what-so-ever.

Pros

Good price, good number, decent reliability.

Cons

I don't want to associate with ANY company that puts you on hold for one hour when cancelling service. You have no other option. YOU HAVE TO CALL. And then they put you one hold for 1+ hour. And the person was difficult to understand when I finally got through.

Pros

Easy to use once you understand how to use it
Self us online kiosk

Cons

3rd party customer service that doesn't speak english
over charges
no clear bill with line by line items
unclear updates
receptionist services are inconsistent

Pros

Seems to work well with laptop. It is easy to use when operating properly. Easy to reach tech support.

Cons

It seems to be incompatible with Android cell phone. I have spent many hours and days with tech support and still no solution. I have to reinstall app at least 1x weekly just to make a phone call from my cell. Caller ID will not show my company name on receiving end.

Pros

I liked the fact that I could have a toll free number to use in my business.

Cons

The customer service is a joke! As mentioned in other reviews, they seem to have zero urgency in helping and you can't reach anyone by phone! It's kind of ironic that they provide phone numbers, but theirs is worthless. Good luck getting through

Pros

No long wait times to connect to representatives

Cons

Save yourself the anxiety and headache / and also the money - this is the most ridiculous thing I’ve ever put myself through . If it’s not one thing it’s the other , one associate fixes one thing while simultaneously messesing up another . It’s been over a month and I have still not been able to successfully use this service . Hands down, the worse decision- lost money off my bussiness because they mistakenly completely added the phones . They have one job, and they absolutely fail at it, over and over and over again .

Pros

Customer service is much much better than Ring Central

Cons

Connections are terrible. There's weird noise on the line, clients can't hear me, calls break up absolutely constantly. I'm locked into a contract and I don't know what to do.

Pros

I like that it's all internet based and easy to use.

Cons

It was very spotty. We pay for amazing internet so that wasn't the problem.

Alternatives Considered

Pros

I liked that I could port over multiple numbers and that texting was included but apparently not... Though I'm a very small business and don't really do campaigns, I must register as if I am a BIG Business that texts random people, which I do not. Just another way for another "organization" to steal.

Cons

Called to rectify a problem twice today. The system logged my call to make a call back... Still no call and the day is over. :(

Alternatives Considered

Reasons for Choosing Phone.com

Reasons for Switching to Phone.com

Pros

There are various options available, and the tool is very configurable. If you want assistance, their customer service professionals are merely a chat message away and are always willing to assist. They may be able to advise you on how to configure the system to meet your individual needs.

Cons

Making a call can take a while to go through, and the process of getting set up can be irritating.

Pros

I like that everything is set up for the user and that it is very easy to use

Cons

So far I do not have a negative comment

Pros

online functionality and ability to forward a toll free voip to personal phone

Cons

Customer Service is the worst, they do not attempt to help and they refuse to let you speak with a supervisor regardless of the issue you are trying to resolve. They do not listen and instead refer back to the script they were given.

Alternatives Considered

Switched From

Pros

functionality of the phone.com feature as a whole, work fine. support is generally able to answer the call in a few minutes and are open 24/7. They include most features you would need in most situations in a business environment.

Cons

To say that the invoices are confusing would be a gross understatement. they are so bad that on several occasions, I have had to call support for billing, and each time, even the billing support reps are unable to break it down for me and make any sense of it. On 2 occasions I have spent well over an hour on the phone trying to understand the bill. they issue a charge then issue a credit 10s of times on each invoice. even after getting rid of all the charges and equal credits on the invoice, there are still usual discrepancies that have to be fixed. each time finding errors in the billing that needed to be overridden by a manager and credited back to the account.
When you purchase an unlimited plan, they don't tell you that the unlimited minutes are only for calls routed through the extension with unlimited minutes. routing calls or forwarding directly to a number and not through an extension will incur per minute charges over the basic minimums. to make matters worse, the extension setup is far from streamlined and have to bounce all over the website to get it configured and set up properly making it extremely complex to setup for 19 phone numbers and we still wound up paying for overage minutes because this lack of communication. this type of thing is critical for customers to know in order to get the services they are paying for for the price they are paying.

Pros

I was able to use my established Google Voice number and easily port it over to something more business-friendly. I like that it's scalable as my business grows and I can put a high-quality Polycom SIP phone right in my home office. The Android app is also useful if I want to make calls from that number remotely.

Cons

When signing up, it wasn't clear to me that adding a device (desk phone or softphone) wasn't included in the price. I incorrectly assumed one would be included with the plan. How else would you use the service, I thought. (I later learned that only forwarding calls to cell phones is included) I already had a phone and nothing was mentioned during sign up or during my support call while the phone was being provisioned. I only realized it when I got a bill for $100 the next month. My own fault for not getting a quote, I guess. In any case, I didn't care. It just wasn't clear at all and I wanted to make sure it wasn't a mistake.

Alternatives Considered

Reasons for Choosing Phone.com

Reasons for Switching to Phone.com

Pros

I appreciate the versatility that phone.com has to offer when it comes to how you want to handle calls. It's very easy to switch back and forth from sending calls directly to my desk to forwarding them to my cell phone when I'm working from home. I like that you can also make calls from the computer if needed. Once you learn how to navigate the website, it's easy to do everything necessary on your computer, from recording and applying greetings to seeing your call logs all in one place.

Cons

Although the website is very useful, it is somewhat outdated and thus difficult to navigate at first. Some settings are difficult to find and are not intuitive at all. But, once you figure out where everything is and how to set things, up, it's not so bad. It also seems like it can be pretty tough to add a new physical Polycom phone to the system, as it requires calling phone.com from the Polycom phone and potentially staying on the line for a while - this can be inconvenient during a work day.

Pros

IP phone system for on-the-go small business owners - great features that can make you look like a full-fledged company. Prices are competitive, too.

There customer service is really good, answered quickly, no holding on line and they answered my questions and helped with using my recorded message as my first answer greeting. However, see below as they help with answering the questions but not being pro-active

Cons

The buttons they use to get to your messages, calls, etc. is called "Configure" then "manage users & extensions" - how crazy is that?

Then, setting up a call trail - knowing full well what you want to happen is so complicated that you go nuts trying to figure it out. Recording and using messages and setting up the phone trail is a nightmare - I know others have had the same feelings so why haven't they taken any of these suggestions and improve the product - they really are so close!

They answer quickly as noted above but you have to know what you are asking - they will help but seems not to "guide" you with best practices in setting up your phone system.

I can buy a landline and the installer sets everything up for me - why can't Phone.com help me like that?

Pros

None currently, nothing is working and the chat support sends me to phone support. Phone support drops you out of the queue.

Cons

This went from being a stable product to having broken routing, broken alerts, it's sending me notifications to the wrong places, sending multiple times and hours late. I can't tell who has called who and when. I can't tell what calls have been returned or not.

Pros

There are a lot of options and the tool is very flexible. If you ever need help their support team is just a live chat away and they are always very helpful and creative. Willing to offer ideas on how to best set up your system to meet your needs.

Cons

It is not easy to figure out on your own. It takes time to understand how all of the settings work and what is the best process for your needs.

Pros

State of the art PBX was highly customizable and made our business sound like a fortune 500 company.

Cons

It currently does not have a google chrome extention.

Pros

Worked well for several years, before they changed their plans. Had good phone support when I set up a number of years ago and hassle free service until this past month.

Cons

I received a note stating that "unlimited minutes" didn't really mean that if I looked at the fine print and that I would have to upgrade to a plan that was more than double of what I was paying if I wanted to receive this same level of service I had been receiving for more than two years.

Pros

Good custom message creation and phone queue.

Cons

Terrible user interface
No way to resend a fax through the dashboard
Lots of error messages when user their preferred browser (Chrome)
50/50 failure rate on faxes so most have to be sent at least a second time.

Pros

I liked that this software made upgrading from text now a smooth transition. The calls are clear and they don't drop. It feels more sophisticated and adult than my previous software.

Cons

There were a few too many options and extras for me to handle without having to look everything up piece by piece.

Pros

dont need any hardware for this system and can use it anywhere. has built in fax and sms capability and contact management, like the online portal for sms messaging very good and quick.

Cons

if you are on an iphone text messages dont come over quickly, you dont get notifications have called many a times to figure out the issue and i cant imagine its a hardware issue as my partners and i have had the issue on all of our iphones. pictures dont come over that well. cant transfer very well to other extensions or outside of the phone system

Alternatives Considered

Pros

Phone.com does everything I was looking for in a VOIP. As a small business owner, it sure beats having to purchase a stand-alone phone.

Cons

My biggest issue with Phone.com is the app. It's super buggy and slow (unresponsive) to use. Given the affordability of the phone plan, I've decided I can live with the bugs, but they're still a pain.

Alternatives Considered

Reasons for Switching to Phone.com

Pros

I like having phone.com because I am able to give clients a phone.com number that is different and distinct from my actual cellphone number.

Cons

The audio transcription of voicemail could use some improvement, as there are inaccuracies. Also, at times it takes a long time to log in and it can be frustrating if you need to access the app quickly.

Pros

Its available if you like paying for something that constantly has problems

Cons

At random times certain features stop working, such as notifying when you get messages or calls. This is very detrimental when you are running a business and getting back to your client sis important. Several other clinicians in my practice have also experienced these same issues and have had to cancel their service. When you contact customer support, there is no urgency for them to assist you and never return your phone calls or emails. This is highly unprofessional as a business.

Pros

I like that it is easy to manage online.

Cons

I do no like that there are always so many issues with connection etc that my team has.

Pros

Phone.com works it's that simple. If you need a phone system that gets the job done quietly and reliably, Phone.com will certainly do that. It's affordable, relative to the competition, and can do most things you throw at it.

Cons

Although it has improved marginally since I started using it several years ago, the user interface still largely feels stuck in the early 2000s. This can make certain tasks clunky or hard to accomplish if you aren't used to Phone.com's quirks.

Pros

The app design (for iPhone) is sleek and consistent with Apple products

Cons

It is sometimes slow to connect calls, annoying at first setup

Pros

I liked that this software allowed us to make and receive calls as well as set up conference lines for customers.

Cons

We had problems with the app crashing mid-call. For awhile it would happen at the same time stamp for every call.

Pros

strong speed Subscription plans are excellent and available to everyone

Cons

Needs more updates Explanation of details about the service and how to provide it

Pros

- Very reliable call quality and service
- All the core features you're looking for when setting up a customer / business phone line.

Cons

- Most functionality is available but it can be very difficult to navigate. They could use a big UX cleanup across most of their website.

Pros

It's HIPAA compliant with a signed BAA. Voice quality is excellent. The price is very affordable. It has the option to text and transcribe voicemails.

Cons

I would like the ability to send AND receive faxes at no additional cost.

Pros

I like that there was a wide range of call routing options

Cons

Website was a little hard to navigate and took longer that it should some some basic functionality.

Alternatives Considered

Reasons for Switching to Phone.com

Pros

We compared 5 cloud based phone systems, and trialled one. There were only two possible choices for us, and Phone.com was the best there was. The system treats users more fairly where we can have users without bundles at no cost. There are no issues with international numbers either which are easy to obtain and apply. Finally the call charges are better, with more international landline and mobile minutes included in the bundles.

Cons

The iOS app, really needs attention. It's substandard at the moment.

Pros

The price point & features offered at this price point.

Cons

The porting process has been an absolute nightmare. I've never experienced a company who cares so little about helping it's customers. Customer support simply doesn't seem to care a single bit about the massive inconvenience to our business that this porting delay has caused our business. Absolutely NEVER would have chosen Phone.com had we known the hassle this was going to be. No one in their right mind would rationally choose phone.com. So let this review be your warning. The low price comes with a massive

Pros

It's your typical VOIP phone system, they have a great android app and do faxing which some companies leave out.

Cons

Wish some more complex features were available or more easily accomplished without having to recreate all of my rules.

Pros

The pricing is fantastic and support has been very helpful

Cons

The interface can be a little clunky and challenging to figure.

Pros

15 years of great experience with phone .com It is easy to use, it has a flexibility for work that improves business performance.

Cons

Flexibility and many different options.

Pros

That it was very affordable and that it was HIPAA compliant. The app was relatively easy to navigate as well

Cons

There were constant snags, customer service had left what to be desired and one of the features never worked at all, such as the texting feature.

Pros

Phone.com provides an matchless experience for video conferencing along with its great screensharing option.

Cons

Phone.com could provide a better user experience in their mobile applications.

Pros

Very basic and bare bones. Good for the price depending on what you want to do with it.

Cons

Integrations weren’t very friendly, and if they were, they were more expensive.

Alternatives Considered

Pros

The cost of this is low for a VOIP phone. It worked well with my mobile device

Cons

Could not schedule texts or create text templates

Pros

Very easy to set up Phone.com services. Works perfectly on my android, Mac, and IP deskphone.

Cons

No complaints so far. It's very intuitive and whenever we had questions, their support team solved our issue without any problems.

Pros

No Pros identified
Don't go with this product

Cons

Mistakenly, I have used my colleague's Phone.com account just for few mins, but they banned our account and after connecting Support, they said we can't give you service and nor they have transferred our money.

For any of the dialer I have used so far, they have given us the warning for at least once, but here there is no warning and no refund, I have barely used this account for 2 days.

Don't go with this Dialer.

Pros

I cant say enough great things. We love how it is over the internet so our phone service can go anywhere. When our office may be closed due to the weather, we can turn our phones on and work from home! They give you the options to set up personal voicemails, greetings and auto attendant menus! SEE WHATS UP WITH PHONE.COM!

Cons

There is absolutely nothing wrong here. There website system is a little tricky to get used if you're not technically literate, but you get the hang of it.

Pros

I like that the interface is simple to understand and is easy to integrate onto my phone without confusion.

Cons

I do not like that I must get onto a computer to set up features such as voicemail and texting. There's limitations to what I can do from my phone.