Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on...
Software Advice offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
About AIM
AIM is a secure end-to-end point of sale (POS) business solution that can be used in any retail environment. This retail management solution features customizable menus and screens, inventory management, complete POS activity and customer management, as well as a suite of add-on modules that supports the needs of a variety of specialty retailers.
The AIM base package offers the essential components required to elevate POS operations to the next level. Along with inventory and point of sale features, the software provides end-to-end solutions, including licensing, customer management, scheduling, and labeling tools. The complete POS solutions within AIM allow retailers to funnel multiple transaction methods into one platform, ensuring efficiency and accuracy in daily sales posting.
AIM's inventory management capabilities simplify the process of tracking various inventory types, from serialized items to accessories and package deals. Retailers can optimize inventory levels, reduce costs, and improve cash flow using the software's automated inventory optimization features. The system allows for quick and easy physical inventory counts with handheld store floor data collectors, streamlining inventory management tasks.
Barcode labeling in AIM enables retailers to print customized barcode labels and inventory hang tags for easy access at the point of sale. The software also offers robust customer management features, allowing businesses to maintain a complete customer history, customize marketing campaigns, and personalize loyalty programs. By connecting with customers effectively, retailers can enhance customer engagement and drive sales growth.
Furthermore, AIM's reporting catalog offers over 200 templates to create comprehensive reports on staff performance, inventory, and more. Users can leverage the report wizard to generate customized reports and track sales data efficiently. The software also includes employee management features, enabling businesses to manage hours worked, vacations, sick days, and security permissions effectively. With AIM, retailers can enhance their retail operations and deliver an exceptional customer experience while maximizing their business potential.
The add-on modules, such as rentals, repair and service, purchase orders and lesson and class scheduling, allow retailers to build their own custom solution by selecting and paying only for the features they require. AIM also offers built-in ledger and payables for those that want a fully-integrated accounting system. Retailers seeking a web presence can incorporate Active-e, an e-commerce solution which can help them engage and interact with their online customers.
AIM pricing
AIM does not have a free version and does not offer a free trial. AIM paid version starts at US$995.00/one-time.
Starting Price:
US$995.00/one-time
Free Version:
No
Free trial:
No
Alternatives to AIM
QuickBooks Enterprise is an accounting solution designed for SMBs across different industry verticals such as constructi...
RepairShopr is designed to help businesses manage ticketing, invoicing, point of sale (POS), CRM and marketing...
RepairDesk is a modern repair shop management software perfectly suited for automating operations in single-store,...
Pacific Amber’s AmberPOS offers a point of sale software solutions to a variety of retail specialties, ranging from...
Rain is an all-in-one point-of-sale, website, and marketing system for small to midsized retailers. Music, dive,...
AIM Reviews
Feature rating
5 reviews of 200
View all reviews
Verified Reviewer
- Industry: Consumer Services
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 13/3/2018
Its really easy to make reports which is good for this type of software
Pros
I really like how you can easily generate reports, that's important for my business and I believe this software can do the best job of it.
Cons
I don't like that's a little clunky to use, but that should go without saying because this is super complex software we're dealing with here.
Mitch
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
5
5
Reviewed on 28/9/2022
Small shop with multiple needs
Overall the POS has helped us make large improvements to how we do bussines. In many small ways the software is inflexable and since we have an owner with a CPA he has noted that the accounting side of the software is not as intuitive as others like quickbooks. As we get more familiar with it things are making more sense but the learning curve for the accounting reports is steeper than expected.
Pros
Customizing the menu system makes it easy to help new users get familiar.
Cons
The bugs that we do have often leave issues that take time to find or resolve after the initial issue is corrected.
Reasons for Choosing AIM
Integrations of different locations inventory. Transfers, repairs, orders ect.Switched From
QuickBooks Desktop
Aaron
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
2
Features
3
Ease of Use
1
Customer Support
1
1
Reviewed on 18/8/2017
It's a shame - good ideas, bad execution.
There are a lot of good ideas in this software, but things like a staff that's not on the same page, and a long-awaited refresh of their base tech keep AIMsi a frustrating software package. We stay because our lesson program is to big to be handled by any other solutions we looked at, but I would advise others to hold off until their promised rebuild is released.
Pros
Lesson management is good. Inventory management and sales are serviceable.
Cons
Built on outdated technology, which means the system will get slower and more bloated as your business grows. Simple ancillaries (like date lookup) require Googling to find outdated Microsoft files when you replace computers, and support won't have those files available. E-commerce is excruciatingly complex to execute; why must it be this complicated when options like Squarespace and Shopify exist? They don't require the user to learn XML to take full advantage of their features. The PO system is convoluted, the workflow makes no sense. Inventory management could stand to lose some processes to speed things up and make it more understandable. Reporting doesn't make much sense, either. But the most frustrating part for us has been the staff. Calling support is rarely a good experience; it often sounded like someone was paging through a manual to find a solution. Recently, I found out why: support is tiered, and we are on the lowest tier. I've been using this software for 5 years, and no one at TriTech offered us an upgrade. Online help files don't offer much more in the way of assistance. Navigation is clunky, and entries are often incomplete or outdated. We've also experienced the classic "sales promises features that developers say can't be done" routine. The most recent involved running their product on a Windows tablet - sales said it could be done, but later, support said it was only possible using Remote Desktop Protocol (a thing I wish I knew before I purchased the Windows tablet & an additional license). More than once, I've been scolded by sales for "not understanding how [their] software works." They require you to buy gift cards & hardware through them, at a substantial markup. I'm getting frustrated just thinking about this stuff...
Holly
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5
5
Reviewed on 17/11/2020
Pleased!
Overall we are very happy with AIM for our business. The tech support is awesome! They are always ready to help and super friendly. I love that they can remote in and show us what to do.
Pros
We have been using the contract module side of AIM for our instrument rental contracts to keep track of monthly payments since the beginning of our business in 2004. We pulled away for a brief stint to try another company and it was a disaster. The instrument rental contracts are the bread and butter of our business. If it fails, we fail. If the customer doesn't feel like they can trust us with their personal info because the system fails, we fail. It's a reflection on us. We came back to AIM in 2019 and went all in with the full point of sale system and we've never looked back. We highly recommend AIM.
Cons
We do wish that there weren't so many steps to follow. Seems like there is a huge learning curve to this program. Once you live it and breath it like it do it's one thing. But my employees tend to make mistakes often because they miss a step.
And for example: having to get out of one frame and into another one for the same customer with a different question about their account is sometimes frustrating.
Also. I really wish that an email went out immediately to my rental contract customers on autopay when their card is declined. The ability is there, as they receive an email immediately when the payment goes through, but not when it declines. This would help our collection dept out tremendously if this option was implemented.
Kellie
- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 22/9/2022
Product Review
My overall experience has been great. From the beginning the help to set this program up for our needs was challenging but very successful. Josh, our salesman has been nothing but helpful and informative and always replys quickly and is always checking in. That is very important to us, someone who takes the time to email every so often to check in and make sure everything is going well. If we have a question he always responds quickly.
Pros
The more we use the software the more we learn and love the product. We use this software everyday runnig reports, for our POS, inventory, and much more. We love the button feature to make everyday use easy.
Cons
I find that it is hard to find a credit card company that is compliant with AIM.
Alternatives Considered
QuickBooks DesktopReasons for Choosing AIM
Firearm friendly, customizable to our needs, range compliant.Reasons for Switching to AIM
Again, firearm friendly, customizable to our needs, range compliant, easy to use, and the customer service.Related categories
- Hardware and Building Materials Store POS Software
- Guns & Tactical Gear POS Software
- Retail Management Software
- Sporting Goods POS Software
- Retail Inventory Management Software
- Retail Accounting Software
- Wireless / Cellular POS Software
- Bookstore Software
- Small Business POS Software
- eCommerce Software
