SpamTitan

Pros

SpamTitan has a very good accuracy in filtering a spam and malicious emails from entering my primary inbox. It is very easy to set up my own keyword that i want to include in the filter keyword and setting up the whitelist keyword. After setting everything up, the process is automated and i don't have to constantly monitoring it as it will sent me report for every-week activity.

Cons

There are time that a legit email will be blocked and there are no notification sent to remind me about this activity, and resulting that email stayed in the spam inbox until i have to manually check and whitelist it. Adding domain into the software for the first time can be confusing and i had to ask for a support to fix it.

Pros

Cybersecurity for our clients involves a 12-point protocol, including e-mail protection. SpamTitan provides an affordable, small-footprint, flexible solution to address this area facing a growing threat. Customizable reports provide periodic review of spam and easy white and black-listing. Overall a stellar solution for this key area in cybersecurity.

Cons

Nothing negative thus far. Pnboarding took a little longer than expected but we were setting up for an MSP account, hence the turnaround was acceptable.

Pros

When it works it works okay at best. Nothing further to add.

Cons

Customer support. Takes a very long time to resolve issues. Takes alot of work on the backside to keep emails filtered. Daily maintenance on my part.

Alternatives Considered

Reasons for Switching to SpamTitan

Pros

Support team's reponsiveness and relevance of their feedback to help address issues.

Cons

No ability to quickly send false-positives to ST for spam detection improvement, we need to raise a case for those every time, which is quite time-consuming.

Alternatives Considered

Reasons for Choosing SpamTitan

Switched From

Reasons for Switching to SpamTitan

Pros

Easy to configure and effective tool. New interface is a bonus

Cons

Missing features in some other packages, like email signatures

Alternatives Considered

Reasons for Switching to SpamTitan

Pros

Quality, customer service, great filtering

Cons

Sometimes trying to reach them is difficult because of time zones with health water

Alternatives Considered

Reasons for Choosing SpamTitan

Switched From

Reasons for Switching to SpamTitan

Pros

Fairly straight forward to use and if I do have a question the response or reply is usually quite quick.

Cons

Since the new update I am not sure how to switch accounts

Alternatives Considered

Reasons for Switching to SpamTitan

Pros

It has some great features like sending blocked spam reports that you can allow users to receive and release verified non spam.

Cons

Even when I set up pattern filtering some of those still get through.

Fake emails from MS get though with no header/email sender info at times.

Pros

SpamTitan does it's job as advertised. I can block emails from specific email addresses or an entire domain. That's the sole feature we were looking for when shopping for a product like this.

Cons

So far, I don't have any cons to be honest. I have to really think deeply to find something I don't like about the platform. I guess the one thing I don't like is the new username format for entering into the admin side of things.

Pros

To date, we have had no malicious emails get through Titan.

Cons

nothing comes to mind. We have had no issues with the product.

Pros

Ease of use, once set up, only minor additions/deletions needed

Cons

Does not allow all attachments to be viewable in the console before release.

Pros

I like how it works every time and immediately. My system works smoothly with spam titan.

Cons

I haven't had any issue with it thus far.

Pros

Our company was getting SO many spam and phishing emails. Once this software was implemented, I was able sort and manage my email easier.

Cons

Sometimes emails that I have "allowed" in the quarantine report, still get quarantined. I would rather have this though then a ton of spam.

Pros

Works very good to filter spamed emails.

Cons

Nothing, everything was good. My customer is very happy.

Pros

I really like how their system blocks unnecessary spam emails. It really helps me save time having to delete unwanted emails on a daily basis, hence saving my time

Cons

Some times it could block regular emails as well, so you need to really understand the system to be able to use it properly

Pros

Easy to setup, easy to maintain. No outages.

Cons

Quarantine reports little wonky. Not able setup, when should they be sent.

Pros

Spam titan is an exallent product for email securityIt has a full of features which pro ide all the needed criteria to detect the spam emails with a very hight rate of capture And I want to focus on the new feature LinkLockWhich raise the capture rate of spam detection to a hight standard Normally if the email is clean with no malicious content it will be Mark as clean and if it include a URL which is not included in any bad categories it will be marked as clean,But sometimes the URL is bad and not included in any bad categories cause it is still new Here the link lock works and scan the URL on the fly to decide if it is clean or not and if it is not clean , it will turn the URL to a text which the end user can not click on it and keep it that way and deliver the email and even if you forward the email to someone outside your organisation it will keep it as text also which protect even your customers

Cons

Nothing for now , really it is miner issues which they always solve

Pros

We opted for an on-site appliance (a Linux server really, a VM in our case, but it's just a web-based console as far as configuration goes). Their cloud version is the same product running on their servers and that would relieve you of the work we put in, as I'll describe, but we wouldn't have it any other way.

The on-prem version is what we like the most about this "software." We have another VM running at an alternate site, they sync with each other and one can take over if the other is down or unreachable. They also can load-balance.

Yes this solution is a little more complex than are previous solution. But it's in the complexity that you get the flexibility. SpamTitan support has helped us tweak the settings based on what we're seeing in the console. Excellent history report shows everything, or you can filter very easily. Unfiltered you can see blocked (and why), quarantined, accepted...everything. If you don't see it, that email did not get to you, and in our experience it has been a Sender issue every time.

SpamTitan, with the clustered configuration is less that half the cost of our old solution and we never have to upgrade or replace the "appliance" because it's just a VM, or one of our physical servers, either way, you never face an End of Life "you must upgrade" mandate from SpamTitan.

Also - these servers will spool email until they can reach the email server. So if your email server is down or unreachable, you most likely are still getting email.

Cons

Well...it does require us to do some of the lifting and I have discovered there was a lot I didn't know about fighting spam. I turned on one block setting and started blocking emails I didn't want to block, okay...turn that off!

We had warned all of our employees that we were switching products and to be on the lookout for spam and/or missing emails. Most reports were false, but in some cases there was a problem with the settings and this helped us to tweak the product. Also be aware that you need to use a trusted IP address or your emails may end up in the recipient's spam folder. We just used the IP from our old solution once we ran into this issue.

There are certainly other examples, things not working right because we didn't set it up just right (we tend to do things on our own, we learn more that way). Every time we've gotten stuck I have gone to the website and checked their knowledge base. If I didn't find the answer I create a ticket. If you give them a console-generated code they can get into your system and look at your settings.

After a month or two I think we have the settings where we want them. However, we keep an eye on the history report, watching for any signs of trouble. The product worked well right out of the box, but now it's really doing a good job, without blocking good emails (yes, some bad emails get through, but it's at least as good as our old expensive managed solution).

Pros

Easy to setup and maintain. The detection rate is fabulous. When we initially setup the software we were getting tons of false-positives but this subsided after several weeks of use after which time I assume the system started to pickup on the types of emails that we consider legit.

Cons

It would be better to have a more well rounded user portal. For those users with many false-positives in an email notice it would be good to have a way to release the emails without opening a web browser tab for each and every email to be released or at least bring the user to the portal login page so they can easily manage many releases if this is not possible through the email client. Not a big deal but it is a little annoying personally for me.

I believe in the beginning I was told that there was no user portal to then later find out that there was one. Not sure where the disconnect was but this feature ended up being quite crucial for the owner of the company I work for as he was used to working in the portal of our previous product (Barracuda).

The other problem that was noticed earlier on is that the daily summary emails would have these crazy ambiguous email addresses in them in the "From" field which I was told couldn't be modified. The owner of the company was very confused by this as the Barracuda would show us both the technical from address as well as what would normally appear in the mail client and would have more meaning to the end user and give them a better idea if the email was spam or not. I suggested at the time to the tech\sales person I was speaking with that this should be changed to at least show both "from" email address' so the end user is armed with more information to make an informed decision about the email being spam or not.

Pros

I like that the learning curve is small, and that the support is accurate, thorough and timely.

Cons

Perhaps some form of AI spam filtering would improve things. More slips through than I care for, but some of that is self inflicted tweeks and address listings.

Pros

It's as close to "set it and forget it" as you can come in the IT field. Right out of the box support helped me set everything up in less than 20 minutes, no hardware to worry about, nothing like that. Literally all I have to do is check to see if something was blocked incorrectly once in a while, white list it, and done.

I've been using spam titan for almost a year and in that time we have blocked over 200k spam/malicious emails for a 30 person company before they even hit employee mailboxes. I shut off the service for 48 hours just to make sure it easy legit, it was, and I haven't shut it off again since.

Whitelisting and blacklisting domains and specific emails are super easy.

Support Staff are awesome and go into detail when resolving problems if they were to arise or even if you just have a question. They have always been friendly and curteous and super personable and have been some of the best people to work with in all my years doing IT.

Cons

The only thing I feel is missing is the ability for cloud users to create their own key word filter. Don't get me wrong, the spam filter itself is amazing, just a bit more precise control on my end to mark specific phrases or words as spam would be nice.

Being able to see the email body of messages that come in as SPF fails would be helpful at times as many company's we deal with have auto invoicing that fails SPF.

Other than that no issues!

Pros

The software is very easy to set up and the interface is user-friendly. The spam filtering is accurate and it has reduced the number of spam emails that I receive. It also allows for customization of spam filtering options, which is useful to fine-tune the spam filtering to my specific needs.

Cons

I did not encounter any major cons while using the software, but I wish it had more advanced reporting options.

Pros

After going through a fairly simple setup, SpamTitan just works. It does a great job of stopping most spam and has a small number of false positives. It is also pretty easy to set up notifications on any blocked emails to ensure that proper capture is occurring. One side feature that I really like is using the web interface to see what emails have been allowed through. Using that information, when a client calls and tells us they sent an email that we didn't get, I can immediately look on SpamTitan to see if the email reached our servers at all. This allows me to very quickly determine if an email that never reached us was blocked on by our servers or prior to reaching us at all.

Cons

If you change a filter in the web interface to return too many records, the site will sometimes hang.
I have sent in questions for support once or twice, and I do get a reply very quickly that the staff will address my question, but I often never get a response after that.

Pros

We are using it for email filtration system of our office 356 cloud exchange service. Starting from initial settings it the implementation was a breeze. But our pre sales person [SENSITIVE CONTENT] was the most helpful and a through gentleman. His cooperation was unprecedented.

Cons

Lacks Bite in Trapping the "Clickbait Attacks". Needs a ton of improvement in this section.

Pros

My inbox can get pretty busy after a long day of meetings. If I don’t manage to clean them, it can clog up my emails. Once I go through these emails, I notice that majority of it is spam and junk which I don’t personally need. Blocking and moving to my spam folder is time consuming and I could do better things with that time. SpamTitan captured me from the moment I tried it and has never failed me so far. I can now manage my inbox and know that I don’t have to deal with malicious threats.

Cons

Sometimes SpamTitan can send important emails directly to the spam folder. I usually check my spam folder once a week just to make sure I didn’t miss anything. It’s very rare though.Sometimes SpamTitan can send important emails directly to the spam folder. I usually check my spam folder once a week just to make sure I didn’t miss anything. It’s very rare though.

Pros

The web interface was easy to navigate for SpamTitan

Cons

SpamTitan had a glitch and everything started getting greylisted. I reached out to support but they could not help. Several important emails were stuck and could not be released. I had to reach out to the sender and have them send those emails to another account. I was told by support several times that the problem was fixed but it continued for us, random marking emails as greylisted and then refusing to release them. I had to complete disable SpamTitan on our domain.

Alternatives Considered

Reasons for Switching to SpamTitan

Pros

This product is amazing, it takes all the headache out of spam and garbage into your Business. Highly Highly recommend this product!!
It has saved us so much time and garbage into our company.

Cons

Initially, the old configuration pages were a bit daunting but, the new revamp is much easier to understand.

Alternatives Considered

Reasons for Switching to SpamTitan

Pros

Very easy to use. Easy to manage. Very effective

Cons

I wish there was more active action to be taken on greylisted items. Greylisted emails are just bounced and you have to wait for them to come back. I would love to see greylisted emails put into a "greylist" quarantine or something so when we know they are valid, we can release them immediately instead of waiting for the sender to resend.

Pros

It works, which is the main reason to use them. I like the admin interface, it has all that we need and it is not a headache to browze and use.

Cons

Honestly, there is none, no spam filter is perfect, we need to work with it, and it is easy to work with SpamTitan console, and when we have an issue, the support is there.

Pros

support is great, simple to use and implement

Cons

really dont have any. my experience has been positive from start to finish

Alternatives Considered

Reasons for Switching to SpamTitan

Pros

Ease of use. Upgraded interface is nice and outlook plugin.

Cons

Recent hack experience makes me nervous.

Alternatives Considered

Reasons for Choosing SpamTitan

Switched From

Reasons for Switching to SpamTitan

Pros

I love that it is effective in catching spam, and that it is rarely wrong!

Cons

I dislike that individual users can't block an address and have it block that address for everyone easily.

Alternatives Considered

Reasons for Switching to SpamTitan

Pros

Quick to implement, ease of use for users and admins, and very effective in its performance.

Cons

Have not encountered any features or operational attributes that I consider cons. Every product can be improved over time, but SpamTitan has performed excellently thus far.

Pros

Prompt response and great technical skill

Cons

Good customer care services by titan team

Pros

It automatic update and manage email security for my company. It also check and converted the hyperlink as well.

Cons

Hope we can have more live support person that we can work with rather than put in the ticket.

Pros

I didn't have a clue as to how to set it up but the SpamTitan team walked me through it with ease.

Cons

Nothing comes to mind. There are a few very minor tweaks in the UI that could be made, but it's obvious the SpamTitan engineers are constantly making small upgrades to the overall product.

Pros

It is quite simply very effective. Reduces almost all Spam

Cons

Nothing really. Sometimes, tech support can be a bit tardy, but any issues I have had have been resolved satisfactorily within a few hours

Pros

The configuration of SpamTitan is very easy and allows for quick deployment.

Cons

The user portal for accessing user settings and filtering is quite dated and could use a facelift.

Alternatives Considered

Switched From

Pros

It comes with amazing cyber security features
The software also makes email security features and network security management easy

Cons

SpamTitan has all security features we desire. No complaints.

Pros

The support has been great, my users like the ability to check on there own quarantine, the email digest has been popular.

Cons

the filtering seems over sensitive, finer grained filter controls would be nice! being able to receive a digest more than once a day would make a few of us happy. We are struggling with the analytics to understand why some of these emails are being scored as high as they are.

Alternatives Considered

Reasons for Choosing SpamTitan

Switched From

Reasons for Switching to SpamTitan

Pros

The GUI is excellent and much easier to use compared to other products we used previously

Cons

Would be nice if there was an option to whitelabel

Pros

Ease of use and Deployment is what we liked most of SpamTitan.

Cons

Setting up to capture all the SPAM. Just takes some time to setup and get it to capture just the SPAM.

Pros

The ease of use in getting these services up and running, then the ease of use across the board.

Cons

Not a con, however, they need to work more on end-user spam reporting, I use KB4 for this and would rather this service be in ST and or sync the lists that and black to defender as my secondary.

Alternatives Considered

Reasons for Switching to SpamTitan

Pros

It kind of worked when it wasnt having issues

Cons

Poor customer service and support. When there was a multi month issue with email flow I was recommended by support to not use the product but wouldn't offer any additional license time or consideration due to the outage.

Pros

Ease of use and the "set it and forget" installation options. The system can be configured to allow users to manage their own filter quarantine.

Cons

The UI is more complex than it needs to be. It's difficult to navigate to make changes and makes management more complex than it needs to be. But once learned it's quick.

Pros

User can Blacklist/Whitelist from EGroupware directly or mark mails as Spam. The archive of the last X days gives the opportunity to resent mails customer by chance deleted and don't use an separat archiving solution.

Cons

I'm missed to select internal flow easily (mails from users within the same domain). Its easy to select inbound & outbound, but we had situations where we needed to release a bunch of internal mails and that is more effort to select.

Pros

- Spam protection that is adjustable- The quarantine allows you review every email flagged as spam- Email archiving is convenient

Cons

It takes some time and testing to adjust the spam score so that false positives are reduced while spam is actually caught. This really isn't a negative against SpamTitan - other similar products require the same.

Pros

Easy to set up and use on a daily basis.

Cons

I don't have any complaints. It works well and it's easy & accurate.

Pros

It is an easy-to-use security tool compared to other platforms. Its characteristics and functions allow administrators to have control of its services and apply the necessary actions at the moment it is required.

Cons

I believe that the support should improve using other alternatives such as a direct chat with engineers, today opening a case, documenting it and waiting for a response is a weakness in the face of increasing threats and its propagation speed.

Alternatives Considered

Reasons for Switching to SpamTitan

Pros

It's a great app for cybersecurity and firewall, additional for other projects

Cons

So far, I have no cons with using the app.