About RingCentral Contact Center

RingCentral's leading cloud contact center offers skill-based routing, agent management, real-time insights, and more to empower your employees to deliver better customer experiences. With the right tools, your agents can meet your customers on any channel at any time. Do more with your customer support and upgrade your call center with RingCentral Contact Center. As the industry leader in cloud contact center software, empower your employees and deliver better service on any channel at any time.
RingCentral Contact Center Software - RingCentral Contact Center Platform
RingCentral Contact Center Software - Keep agents happy, engaged, and productive.
RingCentral Contact Center video
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RingCentral Contact Center Software - Keep agents happy, engaged, and productive. - thumbnail

RingCentral Contact Center pricing

RingCentral Contact Center does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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RingCentral Contact Center Reviews

Feature rating

Value for Money
4.0
Functionality
4.3
Ease of Use
4.3
Customer Support
4.3
5 reviews of 185 View all reviews
Charity Mae
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/6/2023

RingCentral is the best!

Pros

I like how it is easy to use for communicating with our client

Cons

It will be better if we have an option to make folder for contacts depending on the organization of client. But still this is the best

Debora
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/8/2023

Nothing beats RingCentral when it comes to call management

Pros

Messaging , call logs, call recording , image sharing all play important rolls when it comes to scheduling. Our company has been running smoothly with the help of these features. Our clients and staffs get to communicate with us effectively and I love that about it.

Cons

I love almost everything except for the fact that sometimes messaging just stops abruptly without warning. Maybe when a subscription is not renewed, or because of other technical issues that I do not know about. RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.

Willard
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
5
Ease of Use
3
Customer Support
1

1
Reviewed on 5/1/2023

Worst Customer Service Ever without Exaggeration

I have never had contact with a company that treated non-paying customers better than potential paying customers. RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity. As that opportunity was coming to an end, I attempted to navigate the maze of different phone numbers required to downgrade my service because it is only myself and a contractor in my office. I was able to get a change in service submitted, but they said that they needed my permission to do so by replying to an email, which I did within the 30 day window provided. Meanwhile, they then suspended my account, refuse to honor the changes that they said they would make, flat out refuse to work with me to resolve the matter, and are now holding my phone number hostage until I pay them $6000 for service I don't even want at this point. I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business.

Pros

Multiple features at multiple levels of service and offers HIPAA compliance.

Cons

High Priced and poor customer service downgrades any positive reviews of this company.

Verified Reviewer
  • Industry: Medical Devices
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 14/12/2019

Great for internal communication

Positive overall! Great way to communicate with others you work with who you're not physically with during the day.

Pros

Really great platform for internal company use. I used ring central at the doggy day care facility where I used to work. It was great to be able to communicate with my coworkers in a very fast pace environment where there's a lot going on. Able to search keywords to search for certain things in conversations.

Cons

I don't really have anything bad to say about this platform. It's not the prettiest, but it's simple and that's a great thing.

Verified Reviewer
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/10/2018

Very functional

Definitely worth using!

Pros

We use this phone software at my job instead of giving us all individual phones for the company. Its easy to find, easy to use and very convenient to have! We call online all the time and it lets us be bale to text and call the clients we need to get a hold of easily. It's hard to miss a phone call too when it's on your computer and it will ring through your headset.

Cons

The only con I can think of is that it will take a long time to give you a notification when someone does text you back. If you are paying attention to your ringcentral you can see the red dot notifying you that someone has texted you back but the actual sound and banner notification is about on a 15 second lag behind it.

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