--- description: Review of CloudRadial Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CloudRadial | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Reporting Tools](/directory/4284/reporting-tools/software) > [CloudRadial](/software/243637/cloudradial) # CloudRadial Canonical: https://www.softwareadvice.ie/software/243637/cloudradial Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/243637/cloudradial?page=2) > CloudRadial is a cloud-based, AI-powered platform for MSPs that spans service delivery and client success. The suite comprises four products, each with its own interface: the Unified Client Portal (UCP), the client-facing hub and the suite's identity authority; ChatAI, a multi-channel conversational support platform; ServiceAI, the service desk intelligence layer; and AutomationAI, an execution layer for cross-system automation. CloudRadial's buyer and primary internal user is the MSP itself, specifically owners, service desk managers, and technical consultants responsible for day-to-day service delivery. UCP flips that: its primary in-product user is the Client Admin at each of the MSP's own clients, not MSP staff. UCP is the relationship surface. It gives each client a single branded portal to submit and track requests through configurable forms with approvals, view invoices and licenses, browse a knowledge base, and work through a shared Planner during QBRs. A built-in storefront turns the same portal into a procurement channel. Because UCP is also the suite's identity authority, ChatAI and ServiceAI scope to the same UCP-defined users, so a partner manages one identity model instead of several. ChatAI meets end users in the channels they already use: web, Microsoft Teams, Slack, SMS, or UCP itself. A structured dialog identifies the user and gathers the details of their issue; every conversation creates or updates a ticket in the partner's PSA, whether it ends in a self-service status check or a live-agent handoff, so nothing gets lost to email or hold time. ServiceAI is the intelligence layer behind the service desk. It ingests a partner's own ticket history and documentation to triage, prioritize, and route incoming PSA tickets in seconds; surfaces a suggested resolution and related documentation to the assigned technician inside the PSA; and gives managers dashboards, per-client risk flags, and per-agent performance evaluations grounded in real ticket data. AutomationAI is the execution layer: technical operators compose automations that act across the MSP's PSA, RMM, documentation, and cloud tools. Automations run on infrastructure the customer deploys in their own Azure environment, with credentials held in the customer's own Key Vault, so CloudRadial orchestrates the work without holding customer secrets or data. UCP, ChatAI, and ServiceAI integrate directly with ConnectWise Manage, Autotask, HaloPSA, Syncro, and Kaseya BMS. An open API supports custom integrations with RPA tools such as Pia, Rewst, and N8N. > > Verdict: Rated **4.7/5** by 55 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 55 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Azurative - **Founded**: 2018 ## Commercial Context - **Starting Price**: US$145.00 - **Pricing model**: Other (Free version available) - **Pricing Details**: Tiered pricing based on how many users are synced from your PSA. 60-Day Money Back Guarantee on Suites - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Albania, Andorra, Argentina, Australia, Austria, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia and 50 more ## Features - AI Copilot - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Alerts/Notifications - Archiving & Retention - Calendar Management - Chat/Messaging - Client Portal - Collaboration Tools - Commenting/Notes - Customisable Branding - Customisable Forms - Customisable Templates - Data Security - Document Management - Drag & Drop - Employee Portal - File Sharing ## Integrations (40 total) - Addigy - Augmentt - Autotask PSA - Auvik - BrightGauge - Calendly - CloudOlive - ConnectBooster - ConnectWise CPQ - ConnectWise PSA - Crewhu - Datto RMM - Datto SIRIS - Datto Workplace - Domotz ... and 25 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Reporting Tools](https://www.softwareadvice.ie/directory/4284/reporting-tools/software) ## Related Categories - [Reporting Tools](https://www.softwareadvice.ie/directory/4284/reporting-tools/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) - [IT Service Software](https://www.softwareadvice.ie/directory/4207/it-service/software) - [MSP Software](https://www.softwareadvice.ie/directory/4553/msp/software) - [Portal Software](https://www.softwareadvice.ie/directory/4405/portal/software) ## Alternatives 1. 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Their support is so helpful and friendly. ----- ### "A game changer for us" — 5.0/5 > **Verified Reviewer** | *22 August 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Cloudradial integrates with our PSA, our RMM, and other tools we use on a regular basis. It streamlines the ticket submission process and lets you customize ticket forms for each customer. > > **Cons**: I wish there were more granular controls in the ticket forms. For example, being able to limit specific dates or creating different question flows based on previous answers. There is a feature to hide questions until a specific condition, but I would like it if it could be more granular. > > The support team has been amazing. They are responsive both to support tickets and to feature requests through the forums. In the few years we have been using the product we have seen many of the features go from requests to deployed in the product. ----- ### "CloudRadial is an undercover coordinator" — 5.0/5 > **Matthew** | *22 August 2022* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: Easy to customize and make your own, implementation into our existing ticketing system, and seamless deployment to our clients systems. > > **Cons**: Only cons are user errors, however, attempts to promote ClouldRadial as a central working environment are always overshadowed by SharePoint. ----- ### "Cloudradial = 100x improvement with Client Experience" — 5.0/5 > **Brian** | *23 August 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Solves the tech debt problem with most PSA's that MSP's use. A client portal on steroids - with full customization down to even an individual client. > > **Cons**: They don't want to be a PSA - but I wish they did... lol. > > Support has been amazing, feature requests are acted upon and delivered, client calls have been cut down by about 40%, tickets are entered in a consistent matter for ease of reference and management. ----- ### "Client-Friendly, Innovative, and Great Customer Support" — 5.0/5 > **Andrew** | *22 August 2022* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: We continue to encourage our clients to go to CloudRadial FIRST. Our clients use this tool to enter standard support tickets which lessens the burden on dispatch, understand user lists and M365 quantities lessening the burden on Client Experience(CXM)/Finance, and clients can see their timeline for new projects which helps CXMs prepare for PBRs. In short, CloudRadial cuts down our cost of our most expensive resource, our employees while also streamlining processes that would previously take valuable time. Second, \[SENSITIVE CONTENT\] and his team are always attentive to our concerns and are willing to innovate when we suggest features and abilities that would make our job easier. CloudRadial is customer-focused and wants to put the best possible product in their client's hands and that is what they continue to do. > > **Cons**: As a Finance person, I want simplicity and speed when syncing. Syncing features sometimes lag resulting in having to schedule myself to revisit issues from the previous day after syncing has occurred. > > Our company is not the only one benefitting from CloudRadial, but our clients benefit from having more information right at their fingertips. CloudRadial synthesizes our data, provides efficient means for managing tickets, and helps consolidate lots of ticket information into intuitive locations leading to a better customer experience. I can't recommend CloudRadial enough and I always encourage peers at IT Nation - Evolve to get on the CloudRadial train. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/243637/cloudradial?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/243637/cloudradial) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data