--- description: Review of CloudRadial Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CloudRadial | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Reporting Tools](/directory/4284/reporting-tools/software) > [CloudRadial](/software/243637/cloudradial) # CloudRadial Canonical: https://www.softwareadvice.ie/software/243637/cloudradial Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/243637/cloudradial?page=2) > CloudRadial is an IT client portal designed to help managed service providers (MSPs) streamline service desks to deliver new tools that optimize end-user productivity. Key features include dynamic forms, service catalog, CSAT, chat integrations, vCIO planner, warranty reporting, integrated learning management, network reporting, policy management, breach reporting and company directory. Support teams using CloudRadial can create support PINs to verify users, stay up-to-date with client satisfaction through integrated CSAT, automatically add new PSA contacts and ensure best practices by attaching preset ticket status, priority, or type and PSA tasks and checklists to tickets. Additionally, the platform enables managers to create integrated services by working with clients through tickets, knowledge base articles, ticket workflows, training and more. > > Verdict: Rated **4.7/5** by 55 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 55 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Azurative - **Founded**: 2018 ## Commercial Context - **Starting Price**: US$95.00 - **Pricing model**: Other - **Pricing Details**: Tiered pricing based on how many users are synced from your PSA - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Albania, Andorra, Argentina, Australia, Austria, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia and 50 more ## Features - Ad hoc Reporting - Alerts/Notifications - Automated Routing - Backup and Recovery - Client Portal - Compliance Management - Customisable Branding - Customisable Dashboard - Customisable Reports - Data Import/Export - Data Synchronisation - Data Visualisation - Financial Reporting - Forecasting - Help Desk Management - IT Asset Management - IT Asset Tracking - Incident Management - Inventory Management - Issue Management ## Integrations (25 total) - Addigy - Augmentt - Autotask PSA - Auvik - BrightGauge - Calendly - ConnectBooster - ConnectWise CPQ - ConnectWise PSA - Datto RMM - Datto SIRIS - Datto Workplace - Domotz - HaloPSA - IT Glue ... and 10 more integrations ## Support Options - Email/Help Desk - Knowledge Base ## Category - [Reporting Tools](https://www.softwareadvice.ie/directory/4284/reporting-tools/software) ## Related Categories - [Reporting Tools](https://www.softwareadvice.ie/directory/4284/reporting-tools/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) - [IT Service Software](https://www.softwareadvice.ie/directory/4207/it-service/software) - [MSP Software](https://www.softwareadvice.ie/directory/4553/msp/software) ## Alternatives 1. [Caspio](https://www.softwareadvice.ie/software/129145/caspio) — 4.6/5 (249 reviews) 2. [Wrike](https://www.softwareadvice.ie/software/3777/wrike-pm) — 4.4/5 (2887 reviews) 3. [TeamViewer ONE](https://www.softwareadvice.ie/software/99131/teamviewer) — 4.6/5 (11620 reviews) 4. [NinjaOne](https://www.softwareadvice.ie/software/349671/ninjarmm) — 4.7/5 (282 reviews) 5. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.5/5 (685 reviews) ## Reviews ### "Amazing Company with an amazing product" — 5.0/5 > **Tara** | *26 August 2022* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: Turn key functionality with plug-in integrations that help streamline our processes. > > **Cons**: Nothing, this software is awesome and I don't have anything I don't like\! > > Love it\! Their support is so helpful and friendly. ----- ### "A game changer for us" — 5.0/5 > **Verified Reviewer** | *22 August 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Cloudradial integrates with our PSA, our RMM, and other tools we use on a regular basis. It streamlines the ticket submission process and lets you customize ticket forms for each customer. > > **Cons**: I wish there were more granular controls in the ticket forms. For example, being able to limit specific dates or creating different question flows based on previous answers. There is a feature to hide questions until a specific condition, but I would like it if it could be more granular. > > The support team has been amazing. They are responsive both to support tickets and to feature requests through the forums. In the few years we have been using the product we have seen many of the features go from requests to deployed in the product. ----- ### "CloudRadial is an undercover coordinator" — 5.0/5 > **Matthew** | *22 August 2022* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: Easy to customize and make your own, implementation into our existing ticketing system, and seamless deployment to our clients systems. > > **Cons**: Only cons are user errors, however, attempts to promote ClouldRadial as a central working environment are always overshadowed by SharePoint. ----- ### "Cloudradial = 100x improvement with Client Experience" — 5.0/5 > **Brian** | *23 August 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Solves the tech debt problem with most PSA's that MSP's use. A client portal on steroids - with full customization down to even an individual client. > > **Cons**: They don't want to be a PSA - but I wish they did... lol. > > Support has been amazing, feature requests are acted upon and delivered, client calls have been cut down by about 40%, tickets are entered in a consistent matter for ease of reference and management. ----- ### "Client-Friendly, Innovative, and Great Customer Support" — 5.0/5 > **Andrew** | *22 August 2022* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: We continue to encourage our clients to go to CloudRadial FIRST. Our clients use this tool to enter standard support tickets which lessens the burden on dispatch, understand user lists and M365 quantities lessening the burden on Client Experience(CXM)/Finance, and clients can see their timeline for new projects which helps CXMs prepare for PBRs. In short, CloudRadial cuts down our cost of our most expensive resource, our employees while also streamlining processes that would previously take valuable time. Second, \[SENSITIVE CONTENT\] and his team are always attentive to our concerns and are willing to innovate when we suggest features and abilities that would make our job easier. CloudRadial is customer-focused and wants to put the best possible product in their client's hands and that is what they continue to do. > > **Cons**: As a Finance person, I want simplicity and speed when syncing. Syncing features sometimes lag resulting in having to schedule myself to revisit issues from the previous day after syncing has occurred. > > Our company is not the only one benefitting from CloudRadial, but our clients benefit from having more information right at their fingertips. CloudRadial synthesizes our data, provides efficient means for managing tickets, and helps consolidate lots of ticket information into intuitive locations leading to a better customer experience. I can't recommend CloudRadial enough and I always encourage peers at IT Nation - Evolve to get on the CloudRadial train. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/243637/cloudradial?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/243637/cloudradial) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data