ModMed

Pros

Specialty-specific EMR built that is easy to use and intuitive. Assists with proper ICD-10 coding and use of modifiers. Additional modules for Pathology, Practice Management/Billing, Telemedicine, and MIPS reporting are available as integrated features. A proactive and responsive company that takes provider issues and input seriously.

Cons

The system is designed around an optimal workflow. As with any EMR, office workflows will need to be updated in order to align with the system's capabilities.

Pros

5 years ago, the ipad based methods of creating documentation were cutting edge. Little advancement since. Integration with other software programs.
responsiveness to suggestions to change software.

Cons

Practice management module never worked well for financial integration. Increasingly cumbersome with some errors in coding notes and services. Not very customizable.

Alternatives Considered

Reasons for Choosing ModMed

Switched From

Reasons for Switching to ModMed

Pros

Features and updates. They listen to their customers about what can make the system better.

Cons

Customer service is the worst I've ever experienced. Even with our inferior previous EMR they would resolve customer concerns within a week. A simple question of whether we can get collections letters sent through our clearinghouse because we have ModMed BOOST has already been about a month with no response. Case: [sensitive content hidden]. This is unfortunately not a first time this has happened. It has been a reoccurring problem.

Alternatives Considered

Reasons for Choosing ModMed

Switched From

Reasons for Switching to ModMed

Pros

It's so user friendly. I am able to get what I need easily.

Cons

I am unable to click on a path report and print it like I can the medical records. I have to view the path report and then print it.

Pros

The functionality of the system is way better than our older system and is made specifically for my speciality.

Cons

The hard part is all the training and the time to do it all which takes away from patient care. It's not the most economical system in terms of pricing.

Pros

The intuitiveness of documentation for providers allows them to not spend as much time on the burdensome of documentation. This allows providers to focus on patient-care instead of administrative work.

Cons

Sometimes, the rigidness of ModMed requires us to change our workflows instead of changing ModMed to integrate into our workflows.

Alternatives Considered

Reasons for Choosing ModMed

Switched From

Pros

Specialty specific but with insufficient specialty information.

Cons

Lack of sufficient user customization. An ICD10 code often is used for more than one diagnosis. There are many common diagnoses that do not exist in the ModMed system and cannot be added by the user. ModMed tells us to use an ICD code that may include such diagnoses but the problem is that the specific diagnosis is not carried through the note documentation.

Pros

When the system works it is very intuitive and can make charting easy. HOWEVER, it crashes at least once per week and leaves our practice crippled as we lose all the patient's information and reasons for the visit.

Cons

Customer service is non-existent. As I mentioned above the software crashes multiple times per month and you are unable to see anything about the patient (last exam, reason for visit, previous appointments, diagnostic imaging). If you try and call or email you get directed to either an answering service that does not return calls or an email chain that says someone will be in contact soon. This is by far the worst EMR I have ever used.

Pros

It is user friendly. You CANNOT mess it up. Everything is fixable. It is excellent for teaching. You can pick up EMA so quickly. It is extremely easy to navigate and set preferences. I took this job because I didn't want to use any other EMR system. It is definitely my favorite.

Cons

When you block a schedule it throws you back to todays date.

Pros

easy to document HPI with quick text. creates taste for orders.

Cons

customer support. no surgical op report available at the time of purchase. everything had to be customized. very little provided from purchase date.

Pros

I have been a big part of the inventory process and with the videos and step by step instructions I was able to implement and teach the staff how to use.

Cons

Some features like the cosmetics need to be more customizable.

Alternatives Considered

Pros

The intuitive interface makes documentation far easier than any of the other systems we tested before choosing EMA. Even our more senior partners were able to adapt to this system coming from decades of paper charting only and without having to employ scribes.

Cons

We are ‘dead in the water’ on the very rare occasion that we loose internet connectivity. Currently there is no way to access prior patient records or testing since it is all stored on a cloud server. In 4 years of using this system we have only had this happen 2 or 3 times for a period of 1 hour to half a day. This has never been a problem with the EHR system itself but was either our internet service provider or once when there was an ‘attack’ on the amazon server system. Reverting back to paper at those times was a great way for us to realize how much we preferred documenting in EMA rather than paper!

Pros

The ModMed customer support is very responsive and professional. EMA's cloud-based design and integration with our practice management system has allowed our practice to be virtually paper-free. It took a bit of effort to get protocols set up to streamline our visit notes, but now it is a big time saver. The e-prescribing function and new office flow features are great.

We use the EMA app for iPads primarily, but the web version is also easy to use. I recently attended their annual conference and was thoroughly impressed with the company's sincere interest in user feedback to constantly improve their product.

Cons

There was one time (once in two years) when the system was unavailable for a couple of hours, but we used the "Paper EMA" sheets you can download and print as a back-up until it was restored. The only other negative we have noticed is that it is difficult for the system to bill corneal topography with the correct codes.

Pros

Doctors love the iPad device. We absorbed staff attrition because of system efficiencies, now doing the same clinical work with less staff. Practice Management has been a pleasant surprise. We now collect 10% better than with our previous system because of integrated clearing house and point-of-sale merchant services devices.

Cons

Mod Med is a dynamic company and constantly updating the products. We love that! The frequent updates requires you to keep up with release notes (we don't mind this) and sometimes a new release breaks old features (we don't appreciate this). There's still room for better alpha/beta testing. Additionally, Mod Med needs to enhance ancillary service features (audiology, allergy). We know those changes are on the road map, but we need them.

Pros

Easy software to use with templates like most EHR, I liked the ease in modifying notes and the IPAD features.

Cons

The EMR and EHR connectivity with their Billing is horrible.

Pros

Best dermatology EMR out there, very streamlined and easy to use. I am incredibly happy with my choice because it gives me efficiency, and it has very nice built in capabilities for dermatology. There is also analytics built into it which help you run all kinds of reports including CPT code, diagnosis, referring doctor, patient reports and many others. There is also a practice management system that fully integrates with the EMR so you can have all in one and no need for another. I personally use Kareo which integrates quite well with it. Great support team when you need them.

Cons

It is more costly than other EMRs but you get what you pay for- I would rather pay more for a better product.

Pros

They clearly listen to providers and are constantly making changes to improve their system. It comes with built in counseling, patient education, diagnosis codes, it codes all your office visits/procedures for you, keeps track of global periods, allows before and after image comparison (which is huge for stubborn acne teens), it is user friendly, works across desktops, ipads, iphones, the through the use of protocols, it can make charting go extremely fast!

Cons

There is always room for improvement but overall I can't really say anything that stands out for negatives. It would be nice if some of the standardized features like patient history, patient portal had some customizable features or the ability to rearrange topics for personal workflow, but it's nothing major.

Pros

The accuracy of reporting and ease of use

Cons

Relatient confirmation system was not offering enough resources for our practice.

Pros

The quick integration was great. User friendly

Cons

In general, few cons. Reports could be improved for specific requirements.

Pros

Very user friendly and easy to document lesions and their treatment

Cons

Fairly expensive and ongoing support is not cheap

Pros

Otolaryngology module specific to our practice is well designed and as changes were needed, they were done in a timely manner

Cons

Initially, the PM side of the software was not as good as our prior system, but over time, the updates and changes have improved it greatly

Pros

I like the EMA side of Modernizing Medicine; Super convenient and easy to use.

Cons

The practice management side has a long ways to go. It is not easy to reverse things in billing ledger, hard to reconcile, and the reports are not easy to run and sort.

Pros

Friendly for non scribe practices. Dual platorm, ipad and web.

Cons

No significant issues. Very happy with program.

Pros

I like ease of use and ability to customize

Cons

I don't like fees for outbound faxing - so I just fax less

Pros

EMA provides a very thorough set of tools with which to chart and track patient visits for Dermatology. It is visually pleasing, robust, easy to teach, and easy to navigate for Doctors and Staff alike. We have found that the software is able to document both routine and unusual visits with similar ease. Great features like "stickiness" make routine tasks increasingly simpler overtime.

As a company, EMA offers better than average support for routine problems, usually striving to fix issues quickly after being notified.

The software is robust and seldom has availability or speed problems.

Constant updates demonstrate Modernizing Medicine's commitment to keeping the software relevant and current, as well as increasing its functionality.

Overall, it has been a great tool to support our Medical staff in treating and managing patients.

We spent extra time and money to link EMA to our LIS and to our PM systems, and that has provided both great efficiency and higher quality data consistency (meaning less mistakes).

Cons

Because the software is web-based and centralized, it is not always suitable to unique needs or special requests of any specific practice. That said, most of our needs have been addressed within the software.

Pros

EHR is documentation great. Ipad interface is good

Cons

The customer service is zero. We had requested providers and services be removed, over the years. Every time they continue to bill you for those things you requested removed. We even sold the company, transferred account and continue to be billed. They are non responsive, and simply do not care at all about your business once you start with them.

Pros

I love the appointment flow screen and the functionality of having the info for each appt all on the same screen. The EMR is unparalleled for charting in real-time in the patient room. I also love the biopsy log - prior to using EMA, we had a biopsy log on paper and this is so much better!

Cons

ModMed is constantly making updates and improving.

Pros

I like that it integrates with most of the products and programs that we use in our practice.

Cons

The cost of the system and the time it takes to get enhancements approved.

Pros

The intuitive ease of use of the software makes seeing patients an easy fliw

Cons

The record going down especially when Amazon has a Prime day

Pros

Modmed definitely provides a near foolproof design however has room for some improvement. It is fairly easy to get new staff accustomed to the features and processes in order to scribe, manage patients, book appointments etc. Support is typically great, fast response times, but does depend on who answers the phone.

Cons

Support does depend on who answers the phone. The billing/claims end is just okay, definitely needs fine tuning. Analytics is a nightmare.

Pros

When I reach out to customer service, they are nice but cannot do much in regards to billing questions. They always deter my request to billing department but the wait time for your billing department to get back to me is awful.

Cons

Mod Meds billing team never answers emails promptly, no direct number for the billing department and we keep getting billed for downgraded services. Response time is longer than 2 weeks and when someone does respond they are less than knowledgeable over our account. Wait time on responses are absurd. Also our invoices portal is not accurate and it doesn't populate all our invoices.

Pros

It’s easy on the eyes, looks pretty. It’s easy to use for staff who are not tech savvy.

Cons

So so inefficient. Constant scrolling, switching between screens. Unable to upload prescription details. Doesn’t update history automatically. Frequently crashes.

Pros

Ease of use, all in-one platform, options for my clinical staff to function on the iPad it wonderful

Cons

Speed of the product very slow multiple times a week, Analytics, Faxing

Alternatives Considered

Reasons for Choosing ModMed

Reasons for Switching to ModMed

Pros

Able to use on IPAD which allows me more flexibility in entering data

Cons

Difficult to transition to desktop web version of EMR

Pros

at least customer service are friendly.

Cons

training is very limited and they expect you to know this system instantly

Pros

We love the actual product. Cloud based services are great when you're coming from a local server/ remote situation.

Cons

Software support has been great but it took somewhere around 6 weeks to get a response from the billing team (handles billing us, the client). The initial contract did not show any of the ancillary items that we very specifically asked about except efax. They also do not include tax on the contract so when budgeting/ making financial decisions to switch this is a bit misleading. We were lead to believe that everything that we could possibly be charged for was included. This was not the case.

Alternatives Considered

Reasons for Choosing ModMed

Reasons for Switching to ModMed

Pros

I like how the documentation flow and functionality is geared specifically for dermatology. I think it is very user friendly and easy to learn.

Cons

I wish we were able to look at more than one schedule on the same screen, like a side by side.

Pros

The software is a whole suite with EMR and practice Management. The two work together nicely. It allows easy scheduling of providers and linking of the visits. It helps drive the physician through their note while ensuring that they are coding their visits properly. It also helps with MIPS and other programs. They also do regular updates to improve the software, which is great.

Cons

The things that are the least liked are the inability to really fine tune the scheduling. Even though you limit the type of appointments per location or provider, it still providers the schedulers with all options even if they are not able to use them. Also, creating the notes can be a bit cumbersome. I think some more "customization" would be helpful.

Alternatives Considered

Reasons for Choosing ModMed

Switched From

Reasons for Switching to ModMed

Pros

Excellent technical support staff and training staff. The ModMed Programming team is constantly coming out with updates and additional needed/requested functionality. They are always open to listen and understand the problems faced by our clinical staff and providers in order to design, develop, and implement solutions to our problems. The staff from Modernizing Medicine is always delightful to deal with and they are fully supportive of delivering the best experience and easing documentation burden around the clinical visit compared to other EHRs

Cons

The system is designed around the physician workflow and smaller office staff, this system is not as user friendly for office staff not involved with the clinical visit when you get into a large, busy clinic. Many of the administrative features found in the larger client base systems are not found in this one. They are making progress on all of the above with each and every update!

Pros

Integration with Relatient for appointment confirmations

Cons

The list is long, but here are a few highlights: -Desperately need permissions granularity by user and by appt category (preference group). -When an account is inactivated users are still able to set appts. Not ok. Inactivating an account should disable it from a scheduling perspective. -As an administrator I'm spending way too much time changing the templating daily. The templating is simplistic and clunky as far as edits to existing template. Needs a delete option of "from today's date forward" and not just "delete all" or "delete this single one". -The schedule block feature should be granular; not all users should have that permission. I also need to be able to make recurring blocks, to be able to choose the date in the block window and not have to go to that date in order to block (which if you're in a week view is a PIA), and need to be able to choose a date range. -The schedule grid was not optimally designed for a multi-provider practice that wants to "view all providers here today". Each time I go to the schedule I have to reload every doc. Would like to be able to choose a default schedule that could be user preset that would load with some sort of default button, or at the very least have the system keep the memory sticky of the way I had it loaded when I left that screen. Way too many clicks right now. -Canceling appointments requires too many clicks. -Need a drag and drop feature from one provider's schedule to another.

Pros

EMA (Electronic Medical Assistant) by Modernizing Medicine increased my productivity by 3-fold. That is to say, with this product I can see 3X more patients than I could without it. Charting is meticulous and fast, and visits are completed by the time the patient leaves. Frequently updated to give requested features — updates occur about every 2-6 weeks. Tech support is excellent and responsive. Requests for enhancements are responded to rapidly.

Cons

Steep learning curve when starting makes it seem intimidating, but after a few days of use, it becomes automatic. Frequent updates sometimes introduce coding errors that need correction

Alternatives Considered

Reasons for Choosing ModMed

Reasons for Switching to ModMed

Pros

It is capable of producing a comprehensive clear note. The ability to access pictures and notes is good .

Cons

It requires technical skills that have outstripped our dedicated older workers capabilities. We have to have younger tech savvy assistants do much of the work including path logs and notes. The notes are too long and the assistants have to spend their time with i-pads in hand instead of physically helping the patients and providers. Our overhead has skyrocketed with more personnel and the increased costs to EMA. We have spent many long hours implementing and training with this system and the charges just keep coming

Pros

When you shut it down, it doesn't revive itself like a vampire or zombie.

Cons

Poor customer service, overcomplicated interface, inadequate training, contracted with inept and inadequate clearinghouse, respond to every . . . single . . . request with "Good idea, but we can't do that," what should be single-step processes require multiple screens and users, FLOODING MY INBOX WITH INVITATIONS TO SEMINARS WHERE I'M SUPPOSED TO LEARN HOW TO IMPROVE MY BUSINESS. Obnoxious and intrusive.

Pros

user friendly emr system which saved time in clinic

Cons

The software for EMR called EMA is good and user friendly, saves time in clinic. Implementing new features is a nightmare of discovery calls, introductory calls, unusually long timelines for deploying new services. The customer service is terrible which is surprising considering it is priced at a premium level.

Alternatives Considered

Reasons for Switching to ModMed

Pros

Modernizing Medicine better known as EMA is by far one of the most user friendly and easy to navigate products on the market. I like the big print and colors that are easy on the eye. Using an EMR daily, 5 days a week requires many hours on your computer or tablet. Modernizing medicine has really taken the time to listen to their users to make a very well rounded product.

Cons

When in a patient's file it would be helpful to click on the results log within the patient's file. Not have to choose results log, input the patient's name, apply filters and then the pathology appears so I can enter my documentation.

Pros

Install was a disaster, account managers are unresponsive automatons, integrations full of bugs, not able to deliver as promised. No executive response. Avoid!

Cons

All of it. It is a nightmare. There's nothing to like. Nothing exemplary.

Pros

This software is very user friendly, easy to learn, easy to use and saves A LOT of time for the doctor/provider or medical assistants/scribes.

Cons

More customization features specifically for one's practice would be nice however it is a stand out product as is