Aha!

Pros

I like how simple it is to log requests for help and suggestions for new items. It's also great for working together on projects with other people in your team.

Cons

The biggest thing that bothers me with Aha is that there isn't a particularly helpful or user-friendly dashboard where you can see all of your open support issues and ideas at once.

Pros

Really easy to get to grips with, with a lot of customisable elements. The idea link up is a great feature.

Cons

There can be a learning curve, and the way in which you manage your portfolio, or view it, may need to change to fit into their model.

Alternatives Considered

Reasons for Switching to Aha!

Pros

The customization options (especially if you have an Enterprise+ plan) and the APIs available make it possible to really do everything.
Support is very good, they answer in a good time and the answers are always able to solve the problems.

Cons

Sometimes some APIs could be extended, but they are constantly evolving and usually you can get what you need in a relatively short time.

Pros

It was simple to use, but this is only thing i can say.

Cons

Sorry, but I did not like this program at all. It was not my cup of tea.

Pros

Aha! is quite flexible, allowing organizations to set up the solution to fit the needs of their business. The multitude of different products in their offering provide a complete suite of capabilities that Product Teams can use for product planning, documentation, creating roadmaps, gathering feedback from customers, and much more. Aha!'s Support Team is also very helpful and quick to respond.

Cons

I've been using Aha! in several different companies, and the overall UI/UX could be improved. It comes off as a bit stale, particularly as it relates to roadmaps, which are the most critical stakeholder-facing experiences. Also, with so many customization options, that can introduce complexity and sometimes an awkward experience for new and seasoned users.

Alternatives Considered

Reasons for Switching to Aha!

Pros

A simple light tool for requirement elicitation and management.

Cons

Any user can enter requirements, comment on requirements and track the progress.

Pros

One place for all product related outputs that can be internal or external

Cons

It can be confusing to find a roadmap once it is made

Pros

As a software developer, I've been following Aha!'s evolution for several years. I've always admired its strategic approach to product development, which was particularly evident in the early days. Its strong focus on product discovery and its seamless integration with tools like JIRA have made it a popular choice for product teams.

The platform's ability to quickly generate presentations and reports from project data is a significant advantage. Overall, Aha! is a well-rounded tool that continues to impress me with its thoughtful design and powerful features.

Cons

While Aha! offers a robust suite of features for strategic product management, its pricing can be prohibitive for individual users or smaller teams.

Pros

Amazing support with well thought our Ideas portal capability, which was easy to setup and deploy.

Cons

No cons thus far. We imported users, emailed went out and client engaged with assistance.

Pros

Robust visualization toolbox. Highly customizable, with clean and professional design.

Cons

Requires lots of clicks, could benefit from utilizing more suggested shortcuts / machine learning

Pros

What I love most in Aha! that it is highly customizable to all of our needs, and incredibly easy to use. I also like the reporting capabilities, it has never been easier to me to create real time reports literally in minutes and not to worry about the correctness of the data. Third thing I would mention is the stellar customer support and the frequently released new and cool features of the software.

Cons

Only that the editor license is not available to more people within our team due financial circumstances but as I always say Aha! costs this amount for good and valid reasons.

Pros

Aha is a powerful tool that gives you ability to customize the core product around how your team does its job. The easy integrations with engineering development tools like Azure DevOps or Jira make it an accurate status reporting tool for product teams while allowing engineering functions to do their execution work elsewhere. The dashboards and reports in Aha are super powerful and it's the only way we report on roadmaps and status. And finally the Ideas portal with Ideas advanced allows us to be in touch with our customers in a meaningful way and let's us communicate internally and externally about what's coming next for our products.

Cons

The cost of a license is not cheap, and it took my business a long time to convince senior executives to allow us to get the Ideas Advanced licensing. It would have been really helpful if Ideas Advanced could have been enabled for a subset of users or a product line within a corporate tenant account.

Pros

Very initiative to use and can be extremely powerful if setup with some foresight. It is flexible enough to be tailored to any kind of business yet rigid enough to instill needed discipline when using across a team or teams..

Cons

Not much to dislike. While it can feel expensive, their reviewer and viewer (free users) make it easy to scale across many team members.

Alternatives Considered

Reasons for Switching to Aha!

Pros

Completely configurable, even terminology, that meets our internal needs, custom roadmaps, export to presentations and links that can be embedded in dashboards

Cons

Nothing missing but the level of configuration presents a learning curve. It's flexible and once learned not hard to use or train people.

Pros

So many features and capabilities - maybe too many but you can limit what is viewable and grow as you need. Every day I'm discovering new ways to use the product. And their support is outstanding.

Cons

Number of features and customization. Ok - not much of a negative but you really need to look at how you want to use the tool. I'm limiting what it can do as we roll it out and plan to extend capabilities over time.

Pros

The JIRA integration is critical to my successful use of this tool as all of our sprint work is planned within JIRA!The Customer Support team is absolutely EXCEPTIONAL! They are all incredibly good at what they do and they get back to me just lightning fast whenever I have a question. Thank you so much!

Cons

It's a little hard to navigate to some areas. I have a difficult time finding where integrations are configured and I sometimes can't locate the detailed error log when an integration fails.

Pros

product boards creation and managing ideas, customized layouts

Cons

prioritization tool is not developed enough

Pros

I liked that Aha has MANY different features and could meet a lot of the needs that I had (idea, task, project, product management).

Cons

But, it is also very complex. I could not get started using it to its' full capacity on my own. Which is okay because understandably there's a lot there but I prefer to just get started on my own.

Pros

It is advisable to use the customization and reporting tools. The integration options are straightforward to install and configure, and the support team responds quickly and effectively. The idea portal is an excellent resource. The help manual is incredibly detailed.

Cons

It is recommended that you use the customizing and reporting tools. The integration options are simple to install and setup, and the support crew is responsive and effective. The idea portal is a fantastic resource. The user handbook is really thorough.

Pros

Aha provides lots of inbuilt utilities to control and deliver the entire projects , starts from the planning phase to delivery , it helps you to navigate smoothly . The leaderships will get greatly benefited out of this application.

Cons

Even though it has got lots of features to offer , still the configuration of the application is not easy and straight forward.

Pros

The product support is great, being new to the software there has been a number of times where I have not known how to set up a roadmap/view in the desired way, using the Get Help function in the top right I have had a all my queries looked into and resolved very promptly. Custom Roadmaps provide a lot of flexibility to assist with creating a visually appealing roadmapFeatures boards are easy to use and can move around features easily.

Cons

At times I dont find the software that intuitive. It's easy to complete simple tasks and navigate around the software however certain features have restrictions that require a bit of a play around to see which option works best for the task. However I have found there is usually an option for the job.

Pros

I am new to Aha! and was setting up my workboards. I was stuck at a place and contacted the expert team. [sensitive content hidden] guided me through the process.

Cons

Have not used the product enough to write on this.

Pros

It is in the same time very complete and powerful and very simple to use.

Cons

Kpi building wihich is already a good feature inside Aha! could be improved.

Pros

The product has great tools for defining your product strategy, vision, mission, and allows you to easily track ideas, features, and plan your releases effectively. It offers a great integration with development software such as Azure Devops or Jira to bridge the gap between product management and development. I've found the software easy to learn and intuitive as I never had formal training and was still able to figure out how to use it well.

Cons

I haven't experienced any feature that I've found troublesome or largely lacking in an essential capability as it is customizable in the right places. There are some features (i.e. polls) that I don't have access to with the current license that we have that I would like to try out so I can't say for sure if there are any gaps in such features.

Pros

The development that has been added to this product during the 4 years I have been using it at exceptional. The knowledge base is excellent and the support team extremely fast.

Cons

Colleagues have commented that it is un-colourful - not very pretty - compared to other products.

Pros

The best thing about this product is the huge flexibility resulting from the degree of customisation that is available. This is dangerous if mishandled, obviously, but in a company where processes are evolving, it has allowed me to accommodate all manner of requests and requirements.

Cons

The UI can be a little inconsistent. Many features are paywalled; I'm constantly being upsold as if I'm on a freemium version. Some of the tools are a little unloved (text editing is clunky and unreliable, some presentation tools lack flexibility). And navigation isn't the smoothest.

Alternatives Considered

Reasons for Switching to Aha!

Pros

They really have thought of everything! The platform has such comprehensive functionality, everything you could need to plan, deliver and communicate your product releases. With so much content, it's a tough job to ensure users can easily learn and get value from the platform but this company is Best in Class at demo's; KB articles, how to videos and live training sessions. Everything is super clear and easy to learn. Why wouldn't you want this as a Product Manager?

Cons

Sometimes the sheer volume of "what's possible" can be overwhelming. Simple things can be hard to figure out because you didn't notice this one setting that is active. With that said, the times that I have needed to figure something out, the articles are super clear and the response time for support is unreal.

Pros

The ability to customize almost all aspects of Aha make it the choice for power users. If I can imagine it, I can probably do it. And when I can't figure out how to do it, Aha's team of professionals are there to help you out every time. The company isn't sitting on their laurels either, the engagement with customers on the Ideas portal is very active and features are constantly being added and improved.

Cons

Integration with other tools can be complex to set up, or missing for many tools. Jira integration is very important for my company, but it doesn't always have the capabilities I'd like. I'd also like to see better integration with collaboration tools like Slack, LucidSpark and PowerPoint. I realize Aha is building competitive tools for most of those, but they are not, as of yet, mature enough to make the switch to using them.

Pros

Very powerful software, and almost no learning curve compared to Jira. So much more intuitive despite having a ton of advanced capabilities. I especially love how easy it is to share information with non-users, without having to manually update spreadsheets or slide decks.

Cons

The Roadmaps pricing is a bit steep, but the Develop pricing is affordable enough that it makes up for it.

Alternatives Considered

Reasons for Choosing Aha!

Switched From

Reasons for Switching to Aha!

Pros

The ability to connect strategy with plans and work being done towards business objectives.

Cons

It takes some time to setup and understand but well worth the upfront effort

Pros

Aha Ideas provides flexibility, security, and automation, allowing us to interact with customers at scale in a fashion that fits our business. Aha Roadmaps+ offers a very compelling product planning tool that integrates directly with our Jira instance. Aha regularly updates both products with new and compelling features. Aha also reaches out on a regular basis to check in, showcase new things, and troubleshoot any issues we're having.

Cons

The seat-based licensing model prevents us from fully adopting Aha Roadmaps as our standard planning tool. Doing so would require our program managers, engineering managers, and designers to have paid seats. Also, as with other highly customizable tools, it's very confusing for the uninitiated. We've had to create extensive internal documentation for onboarding new product managers. Finally, we've been asking for a SOC2 report for years, Aha hasn't been willing to undertake this (ISO27001 is not equivalent).

Pros

Ease of use, thoughtful design, ability to manage backlog of ideas and promote to a roadmap and subsequently JIRA for execution

Cons

The service model that Aha! is evolving towards is self-service unless you subscribe to their Enterprise+ licensing tier and meet a certain minimum number of seats. Disappointing to not get the same level of service commitment that the company provided in their early days but they claim a "lean" servicing model per my recent discussions with their Customer Success department.

Pros

Support is great! We are a global company with cross functional teams on multiple continents. Aha enables the team to collaborate, and communicate our plans to management efficiently.

Cons

Enforcing utilization. The tool is only as good as the data that goes in. It's been a bit of a struggle getting everyone to use the tool as part of their daily work vs. updating everything the day before I want a debrief on the plan.

Pros

Although we did not move forward with Aha as our solution, we had a wonderful experience with the Customer Support and Product Team. They were extremely supportive and helpful, and they were very gracious when meeting with us. We decided to go with another solution because of our unique and specific need; this was not caused by a bad experience or lack of functionality.

Cons

There are some features in Aha - Ideas that we were looking for.

Alternatives Considered

Reasons for Switching to Aha!

Pros

It's so easy to use and allow users to submit their ideas and proposals thru the platform

Cons

There isn't anything specifically, sometimes I feel it is a bit barebones, but when deploying to tons of users and customers, it honestly is better that way

Pros

A fantastic tool for project managers to use as a roadmap organizer. The ideas are fantastic, and the integration with Jira at the tactical level of engineering is functioning smoothly. Additional sophisticated features, such as various business modules, aid in the strategic direction of PM.

Cons

It's odd that there aren't any external roadmap samples or case studies available from the makers of one of the greatest roadmap products in the world to aid with the design of your personal external roadmap.

Pros

Tons of functionality; quick responses from support

Cons

Difficult to learn. Recommend going for Enterprise Plus Plan so you get that Concierge help!

Pros

I was astounded by how flexible and feature-rich the platform is. You can instantly tell how much thought has gone into this product over the years. It has been developed in a way that can support so many different configurations its amazing.

Cons

I feel like it can be easy to get lost in what workspace or line you are in when navigating different tabs and roadmaps. You have to pay close attention to where you are so that you see what you are actually looking for at any given time.

Pros

I created a visual timeline of upcoming features, which made planning much simpler.

Cons

Configuring the initial setup and understanding all the plugins took quite a bit of time.

Pros

With Aha!, we have had a great experience thanks to its document management, knowledge management and idea management features
It comes with great strategic planning features

Cons

Aha! is not the the most cost effective idea management software.

Pros

Great functionality covering different angles of product management

Cons

Automation section has a lot to be improved

Pros

We've tried a few project management programs and although we didn't decide ultimately to go with Aha long term (see cons below for why) individual users on our team (including myself) still use it for some long term strategy planning. The visualization process is really the best in the market.

Cons

We couldn't use this as our main project management because of cost, in order to justify the cost I would have made a case that their customer service was more robust than it was. I can always get the info I need, but less tech savvy people had a harder time figuring things out without the hand holding that their customer service just doesn't easily provide.

Pros

It is a good and effective product management tool.

Cons

The reporting module needs to be improved.

Pros

Lots of options for customizing initiatives and reports

Cons

Pivot tables need twice refresh to reflect the changes. Network disruptions often cause filled out data to be lost

Pros

The layout of the sprint and features is really well done. I do enjoy the look of AHA vs other competitors that I have used. It’s really easy to use and the mobile app is a nice feature.

Cons

I really don’t care for the search functionality of AHA. I think that I don’t always find things in the way I search or use keywords. A keyword might be in a ticket but it isn’t always found.

Pros

Simplicity and flexibility
Great report sharing with no Aha users
High end support

Cons

Tool is very expensive
Not any other cons for me

Pros

Drag and Drop in the Workflow BoardDrag and Drop in Sprint Planning - easily move items to defer to later Sprint, move back into the backlog, etc.Easily move items from ideas to featuresIntegration with TeamSupport to quickly receive priority issues from customer support calls.

Cons

Because there are so many features I feel like I am not taking advantage of everything. I find myself creating 'workarounds' for things I need to do when there may be a better way. However, the support is awesome!!

Pros

Aha is incredibly feature-rich. It can handle ideation, business planning, product management, and so much more.

Cons

With all the functionality, the learning curve is a bit steep. For example,

Pros

I liked the quick responses from the support team and the fact that the ideas were linked to the boards and roadmap planning.

Cons

We currently use Jira and found the separate workflow and webhook added an additional layer to our work processes without adding a lot of value. We also found the system far too overcomplicated for our small start up needs. It would be great for a big enterprise with loads of processes, however we prefer and quick and easy product workflow without all the formalities and steps that Aha is created for.

Alternatives Considered

Switched From

Reasons for Switching to Aha!

Pros

Fills a real gap in strategic product management

Cons

Parts of the interface are still a bit tricky / unintuitive to use.