---
description: Review of Milvus Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Milvus | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [Milvus](/software/246233/milvus)

# Milvus

Canonical: https://www.softwareadvice.ie/software/246233/milvus

Page: 1 / 13\
Next: [Next page](https://www.softwareadvice.ie/software/246233/milvus?page=2)

> Milvus is an intelligent IT management solution designed to increase productivity for helpdesk teams. It is available in Portuguese and supports omnichannel helpdesk tickets across email, chat, web, phone, and Whatsapp. Milvus enables helpdesk teams to increase levels of customer satisfaction with features for ticket prioritization, service monitoring, password management, and much more. The Milvus mobile app, available for iOS and Android devices, can be used for on-the-go ticket management.
> 
> Verdict: Rated **4.8/5** by 298 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 298 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Milvus
- **Location**: São Caetano do Sul, Brazil
- **Founded**: 2016

## Commercial Context

- **Starting Price**: US$25.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Milvus is billed in Brazilian Real. Pricing is per operator, with a minimum of 2 users per plan.
Basic plan: R$95.90 per user, per month.
Titanium plan: R$119.90 per user, per month.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Brazilian Portuguese, English, Spanish
- **Available Countries**: Brazil, Canada, Chile, Mexico

## Features

- API
- Access Controls/Permissions
- Alerts/Escalation
- Alerts/Notifications
- Assignment Management
- Call Centre Management
- Capacity Management
- Chat/Messaging
- Chatbot
- Client Portal
- Compliance Management
- Contract/License Management
- Customisable Branding
- Customisable Reports
- Dashboard
- Email Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management

## Integrations (1 total)

- WhatsApp

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software)

## Related Categories

- [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software)
- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)
- [IT Management Software](https://www.softwareadvice.ie/directory/4563/it-management/software)
- [IT Service Software](https://www.softwareadvice.ie/directory/4207/it-service/software)
- [Issue Tracking Software](https://www.softwareadvice.ie/directory/4318/issue-tracking/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3408 reviews)
3. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews)
4. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.5/5 (685 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.ie/software/127126/bomgar) — 4.6/5 (2009 reviews)

## Reviews

### "Melhor sistema de helpdesk do Brasil" — 4.0/5

> **Herbert** | *10 February 2026* | Computer Networking | Recommendation rating: 9.0/10
> 
> **Pros**: Usamos Milvus desde 2017 há 9 anos, é o melhor sistema de chamado helpdesk que tem no mercado. Recomendo\!
> 
> **Cons**: Eu tenho serviços esporádicos no qual não consigo usar o acesso remoto do Milvus, somente com clientes cadastrados levando um tempo para cadastro.
> 
> Ao todo o sistema é o melhor do país, por isso usamos sempre e nunca não temos concorrente ao mesmo nível.

-----

### "Milvus Monitoramento" — 5.0/5

> **Douglas** | *20 February 2026* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Estava atrás de uma ferramenta que unificasse 3 que utilizava e encontrei na milvus. Além do custe e Benefício.
> 
> **Cons**: Poderiamos ser mais flexivel a novas funcionalidades. Tem algumas virgulas que se podessemos incrementar mesmo com custo a mais ficaria mais a cara de cada empresa.
> 
> Em Geral é uma boa ferramenta de monitoramento. Tem um dashboard atraente inclusive com link externo. Muito bom.

-----

### "Plataforma versátil e eficiente." — 4.0/5

> **Thiago** | *11 February 2026* | Logistics & Supply Chain | Recommendation rating: 10.0/10
> 
> **Pros**: A praticidade e a centralização de uma gama de informações em uma única plataforma, sua versatilidade é um diferencial.
> 
> **Cons**: Melhorias de automação como por exemplo, encerramento automático de ticket por inatividade poderá agregar muito a plataforma.
> 
> Somos clientes Milvus a cerca de 6 anos, é realmente um diferencial. Desde que adotamos o recurso, expandimos para as demais áreas da empresa.

-----

### "Milvus Software de Gestão de chamados e Inventários" — 4.0/5

> **Jesse** | *16 February 2026* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: A organização que podemos ter em um sistema para atender nossos clientes e até mesmo nossa empresa. Os ativos, inventários, chat, tudo isso é bacana demais.
> 
> **Cons**: Inventário pode ser melhor personalizado conforme nossa necessidade, ter opção de gerar etiquetas com QR CODE para equipamentos e clientes X mesmo sendo cadastrados manualmente. Portal do Cliente poderia ser melhor e mais bonito.
> 
> Temos muito mais elogios do que reclamações ou críticas construtivas, o sistema é muito estável e com constantes atualizações. Precisamos aprender a ter maior familiaridade com funções que nem sabemos que existem ali dentro.

-----

### "Milvus, leve e eficiente." — 5.0/5

> **Everton** | *10 February 2026* | Primary/Secondary Education | Recommendation rating: 9.0/10
> 
> **Pros**: O Painel de Gerenciamento dos tickets e ativos, e forma de responder os chamados que são muitos. O controle de ativos muito detalhado.
> 
> **Cons**: O filtros nos grids, são um pouco confusos. Não tenho muito que reclamar, ele atendende mais do que o necessário.
> 
> Leve, facil de entendimento. Em comparação com outras ferramentas no mercado, percebi mais proeficiência e rapidez da ferramenta.

-----

Page: 1 / 13\
Next: [Next page](https://www.softwareadvice.ie/software/246233/milvus?page=2)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/246233/milvus)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/it-management/milvus-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/246233/milvus> |
| en-GB | <https://www.softwareadvice.co.uk/software/246233/milvus> |
| en-IE | <https://www.softwareadvice.ie/software/246233/milvus> |
| en-NZ | <https://www.softwareadvice.co.nz/software/246233/milvus> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"We've helped more than 500000 buyers to find the right software.","email":"info@softwareadvice.ie","url":"https://www.softwareadvice.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.ie/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"Milvus","description":"Milvus is an intelligent IT management solution designed to increase productivity for helpdesk teams. It is available in Portuguese and supports omnichannel helpdesk tickets across email, chat, web, phone, and Whatsapp. Milvus enables helpdesk teams to increase levels of customer satisfaction with features for ticket prioritization, service monitoring, password management, and much more. The Milvus mobile app, available for iOS and Android devices, can be used for on-the-go ticket management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/388a1f73-1b9b-4a99-a679-9faf8a9e9fdb.png","url":"https://www.softwareadvice.ie/software/246233/milvus","@id":"https://www.softwareadvice.ie/software/246233/milvus#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":298},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/software/246233/milvus#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Service Desk Software","position":2,"item":"/directory/4256/service-desk/software","@type":"ListItem"},{"name":"Milvus","position":3,"item":"/software/246233/milvus","@type":"ListItem"}]}]}
</script>