Workamajig

Pros

This is our 4th attempt at finding the right software to manage our agency, projects and tasks. Jiggy is here to stay!

Cons

The true PM side of this solution is not MS Project (but that is not necessarily a bad thing). We have made it work for our agency and are happy with the results.

Alternatives Considered

Reasons for Choosing Workamajig

Switched From

Reasons for Switching to Workamajig

Pros

I like Workamajig for its ease of use, flexibility, and its reporting capabilities. We use about 75% of the features the system offers. Everything from accounts payable, billing, project management, credit card integration, and general accounting. This system provides many helpful canned reports and you can also create custom reports.

Cons

Too many ways to get to the same thing. Some navigation is not intuitive.

Alternatives Considered

Reasons for Choosing Workamajig

Reasons for Switching to Workamajig

Pros

It was nice to be able to upload documents to a project and proof directly within Workamajig. We could also see a breakdown report of how many projects from each department we completed, so that bit of data analysis was nice to have.

Cons

Workamajig really didn't meet many of our needs. It felt like a clunky software that was not very user-friendly or intuitive. Adding or deleting a user was challenging. Many of the project/job fields weren't relavent to what we did but we had to fill out the info anyway to enter a project. We wanted to customize different job fields and we couldn't. The way Workamajig organized projects by default was strange. We couldn't really personalize much/any of the software. It was hugely expensive too, even in comparison to other similar software that offers much more features.

Pros

It truly has all the features needed to run an agency.

Cons

The overall system can seem complex, especially for staff who don't know much about running a business.

Alternatives Considered

Reasons for Switching to Workamajig

Pros

Very comprehensive from sales to billing and accounting. Task management is great.

Cons

It can be difficult to learn. Mobile is tricky. Wish they had a mobile app instead of just the website. Wish they had a chat or IM feature.

Alternatives Considered

Reasons for Choosing Workamajig

Switched From

Reasons for Switching to Workamajig

Pros

Shows employee capacity for workload helping to give accurate deadlines for client expectations

Cons

Not intuitive or easy to set up. There is a learning curve to it.

Pros

Agency centric. Provides alot of great features i.e. Vpayment, CC connector, Advance bill, prebill

Cons

Project management and media buying need to be updated for current needs in advertising space or PM and Media buying and tracking.

Some of the reports do not tie to other based. Reporting should be more robust for the end user. We should have access to the entire database to create reports i.e. report writer, crystal reports.

Pros

The potential that this program has is vast and thought out. I like that we as customers have a voice in aiding in the evolution of the program. I am fairly new to the program and I appreciate the continued education.

Cons

Not being able to customize the top portion of the project request form. This could be training or working with our account rep however.

Pros

Feature-rich and they thought of a little bit of everything

Cons

Not user-friendly as far as how you implement things and locate settings

Pros

I love how Workamajig organizes projects. The functionality is great for project management use.

Cons

It can take a while to learn. Good thing you have boot camps!!

Pros

I liked that workamajig housed our advertising agencies accounting, time management, project management, etc!

Cons

Since workamajig does so much, it seems like it doesn't do anything super well. Still is impressive that a single software can handle so many different areas of the business. I wish that they had better training/consulting, as I wonder how much we were not "fully utilizing" the system.

Pros

It's pretty easy to use, great for tracking time next week, running financial forecast reports and understanding budget burn impacts on projects. Easily able to view and sort by client and project, and update hours and estimates over the project duration as needed.

Cons

At times, it can feel challenging to find the right tools within WMJG since they are not located in the most user friendly or logical spot. This contributes to a long onboarding process for new team members. The overall design and UX/UI could be improved for a more seamless experience.

Pros

It's straightforward to use and my time tracking is easy to do.

Cons

My company doesn't use many of the other features.

Pros

The name is good. Other than that I don't know what else to choose as a positive.

Cons

I think for me it's the execution in design and the overall experience. I don't feel like entering my time is a seem less process from day to day. There are seemingly useful features hidden in odd places. I firmly believe that a project management system should be all inclusive so that teams don't feel the need to go outside of the app to create better documentation, better communication, better task tracking. An easier modular system would be great.

Pros

It’s well integrated into our system, especially for accounting.

Cons

It’s an odd interface, time consuming to use and wildly disliked by most of the team.

Pros

Timesheet capabilities. I don't use it for much else at this point, I use Outlook Tasks to keep track of what you call "my activities".

Cons

No integration with Outlook or Google Calendar. The search function doesn't seem fully developed, doens't always populate the things we are looking for. Requires a lot of refreshing. No mobile app. There is not a great personal task option, not everything I need to complete needs to be on an activity.

Pros

Workamajig is a fully integrated agency management, which means that you can see a direct connection between projects, resources, time, money and profit.

Cons

The CRM/sales component and the vendor management components of the software are its least powerful options. Also, the fact that data are kept in silos means we can't find correlations as deeply as we wanted, but this is mitigated by the fact that there are plenty of excellent and powerful reports and reporting options.

Pros

I like the software because of it's functionality and how many different ways there are to measure your productivity. I think it is complementary to many different roles within a company from accounting to project management to traffic monitoring, benefitting all of them equally.

Cons

Although I like that WMJ continues to update and make the software more useful, I find that sometimes it's not very intuitive, especially while trying to train other team members on the many steps.

Pros

The new platinum version is a better UX than the old Flash app. After you know how to use it, it's minimally functional for what it does.

Cons

The core app is built in Flash, and doesn't work well at all. Also, the app doesn't export any data easily in any way whatsoever, and it's nearly impossible to get a hold of your data in a useable way.

Pros

This software has the ability to cover several aspects of the business, from finance and sales to project management and time tracking. It is great to be able to have al resources in one program. Our account manager is also great in helping us fully understand the capabilities and settings. She is always available to help train us to use the software even better.

Cons

There are some detailed features that we want to use, but are not currently in the software.

Pros

No longer in flash, it is an elegant design that is easy to read. The customer support is good. They work with you and often bugs are fixed. Projects are clearly sorted by deadline.

Cons

It's great for simple deadlines, but It doesn't have any tools to sort out congested schedules. e.g. what software can stop someone from being booked 84 hours in a single work day.

It's very manual. updating projects can be time consuming and human error with the interface has lead to scheduling errors. It's not very compatible with other common office programs (e.g. can't get it to sync for meetings in outlook and we don't want to use jig for all our meetings). This means we only use a small portion of the software relating to project schedules and budget.

Hard to establish priorities.

Some information is hard to find with their interface. (e.g. several clicks to find the task number required to enter your time if you are entering a task that you weren't assigned)

Pros

How integrated it is for timekeeping, accounting and media.

Cons

Because it's so customizable, it can be very overwhelming and confusing to know how best to set it up to utilize features for your business. I would recommend utilizing a Workamajig consultant to get everything set up for best practices.

Project scheduling and management features are clunky to use, and require ongoing attention and updates to keep things current.

Pros

Time management tools work well. Tracking time and calendar interfaces are good.

Cons

Project management tools lacking a good user experience.

Pros

Not much. They used to force an insecure flash based version on us until about a year ago when they rolled out their "platinum" beta. Since then we've felt like test dummies with a buggy beta.

Cons

Is it possible to dislike everything about a product? They completely revamped their product in their new platinum version, and somehow they got everything wrong again. They started from the ground up and still held onto the terrible features from their insecure flash version. All of the new windows "open" on top of one another, instead of taking up the full screen. Even when they open, most of the time the windows freeze up if you start to resize the screen. It's a responsive design, but it's not responsive at all.

Pros

I like that it's built by my industry for my industry. I love having estimating, time tracking and billing all in one system.

Cons

When my co-workers complain about WMJ not being intiutive, and the long slow gring from classic to platinum.

Pros

SQL Database backend makes advanced customization possible

Cons

It is too hard to conceal cost rates from most users. We've never been able to use any sort of profitability reporting, because it was too easy for almost any user to reverse engineer what anyone else in the company was getting paid.

Pros

I think it’s capable of a lot of things and the more I use it, the more tools I find available to me.

Cons

I find it fairly slow and not very intuitive. It’s not clear to me how to best use the program for my role and responsibilities.

Pros

The schedules make keeping my creative team on task, with the numerous projects running on the same time line. Diary makes communication a breeze between all team members in various office locations. Keeping our mechanical files in the project's file section makes keeping things organized a breeze.

Cons

Platinum updated version is taking some time to get used to, but should be fine after some time and practice.

Pros

It is easy to communicate with people from all departments. The system allows everyone to have access to all parts of a project.

Cons

The learning curve. It takes a lot of getting used to before you can seamlessly use Workamajig.

Pros

The ability to database information on projects, while documenting time and costs, is relatively simple.

Cons

The inability to replicate a whole line, copy, paste and save information, for example repeating a repetitive activity in a single step would enhance the tool. Often now the javascripted version, that I prefer, crashes. The Platinum version with just browser operations is not well laid out, and the icons are confusing, if there were more complete dropdown or pop-up descriptors when mousing over operational elements, that'd be an improvement. The help function provides a long list of all possible responses upon inputting a search query. Suggest a limit to the top 10 matches with the potential to get all responses with another click.

Pros

It is very easy to pick up on as a new user. Also, it is very easy to manage time sheets in the system. When it comes to order creation, I do enjoy how well organized they are when it comes to searching through them and how easy it is to navigate.

Cons

Sometimes when it comes to order creation the software "glitches" out and I have to restart the process. When entering time in to timesheets sometimes the options aren't available/won't load.

Pros

I used it the longest of all PMT so I am be partial but it was very versatile and we could make it work for our specific organization.

Cons

It can be complicated to learn as it does have a ton of features but once you take the time to understand the capabilities it becomes an invaluable asset.

Pros

It's better than a lot of project management tools we've used in the past. Assuming you're a super-user and have clean data, it's possible to schedule work well ahead of time.

Cons

The UI is beyond unintuitive. Logging time is exceptionally difficult; it requires filling out 4-5 fields, each of which must be clicked individually. Finding tasks is very tough unless you know the exact wording used to put them into the system. Reporting is sub-par.

Pros

We’ve used Workamajig for over 10 years now. It’s allowed us to develop fantastic reports that document all our financials. The time tracking tool allows us to carefully manage how we bill our clients and helps us keep to our budgets.

Cons

We’ve had trouble in the past with how overwhelming this software can be. We’ve had to contact our support team to help. It’s a great tool, just a lot behind the scenes to develop the types of financial reports we need.

Pros

This software was easy to use, easy to adjust, and easy to teach people how to use it (provided you put in the time of course). It was customizable to our specific project workflow needs and would connect with accounting to account for billable hours.

Cons

There were a few features we would have liked to have for our project management processes that this software didn't have, although many companies would likely not need these features. One of them was being able to automatically assign teams to a specific project so we knew who would be working on those tasks; this step is manually with Workamajig.

Pros

Perform well and is functionally adequate for the needs of the company. A definite improvement from previous interfaces if you have been using this platform before and are thinking about returning.

Cons

Still far too many layer and too much complexity. To access a file thats been uploaded required sometimes digging through the not very intuitive file system.

Pros

Billing time to multiple jobs and clients.

Cons

My company logs jobs by specific job numbers. It would be cool if the jobs you worked on the most automatically showed up, so you dont have to search for them every time.

Pros

I like the Traffic Schedule in the Flash version so you can see your daily/weekly tasks along with your team members. Task Timers ARE THE BEST!!! You can bounce between timers as you work through your To Dos (just make sure you pause your current timer before switching tasks ;)

Cons

In the traffic schedule, I would like to be able to select specific people and not just departs. I don't always need to see the schedule of the whole design team, I just want to see one person.

Pros

All of the information it can provide, if you know where to look.

Cons

Almost too many options, many different ways to pull information, not very intuitive.

Pros

The software is very user friendly and if something is not working quite right for you, the support team is great to work with and they help you figure out a work around. Sometimes they even take your suggestions to make an upgrade so it will work the way you want it to.

Cons

It's flash based so it will not work on iPad, but they're introducing Platinum to fix this issue. The transition to Platinum will be a challenge, but well worth it in the end.

Pros

It's easy to see my daily tasks each day when I come in

Cons

There's a lot to it that I've never even touched and it seems not as user friendly as it could be

Pros

It had all of the features we needed, and made time tracking easy. Very robust software.

Cons

It was complex and not very user-friendly. The processes to do certain tasks were not always intuitive - once you did it a few times, it wasn't too bad, but people needed a lot of training, and still had issues with steps they forgot or a box they forgot to check, etc. The version I was using (which may have been an older one) felt dated and a little clunky.

Pros

Workamajig is easy to use for entering time and expense reports.

Cons

I wish Workamijig partnered with Basecamp to log time and track projects at the same time.

Pros

Industry-focused features make it a natural fit for workflow.

Cons

Many of the features are a bit overly complicated.

Pros

In most cases it is very simple to figure out, so I would consider it very user friendly.

Cons

I cannot delete employees or contacts once they have left the company; that I can only inactivate them.

Pros

It's easy to learn and use. I've used other project management software in the past that was convoluted and extremely frustrating. With Workamajig, I was able to find jobs quickly and as well as easily use other helpful functions. I work in a different department now where I don'y use any project management software. My comments are based on 9 months of previous experience. When I had issues with the software, an on-site administrator helped me.

Cons

I haven't used the product in several months. I don't remember the issues that caused problems. Although there were issues, overall I was pleased with how it worked.

Pros

I can quickly see what projects/tasks I have due and easily track the hours I've put into a project.

Cons

The collaboration function is lacking. Also, once I click off on a task it's hard to find a project again. It would be better to see open projects as a whole, rather than just current tasks.

Pros

The ability to assign "sub" project/job numbers, ease of opening jobs, and the ease of setting up internal customers to create job requests within Workamajig

Cons

It took a fair amount of time to set up, and was a bit complex to use.

Pros

The calendar and schedule finder is easy to use.

Cons

Very glitchy. Moving meetings often causes errors, interface is confusing, does not integrate with google calendar.

Pros

Workamajig is a very detailed project management platform that is ideal for project management organization, scheduling and time tracking for an organization with a large volume of projects to manage. The program goes into very granular detail for task responsibility which is vital for a large volume projects.

Cons

If your department project volume is light or not that complex, Workamajig would be unnecessary for your project management needs. Sometimes simple projects get bogged down in a myriad of tasks of checking a completion box – where the platform is supposed to be enabling efficiencies, it is adding unnecessary work to the team.