---
description: Review of Cirrus Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Cirrus Contact Center | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Cirrus Contact Center](/software/247971/cirrus-contact-center)

# Cirrus Contact Center

Canonical: https://www.softwareadvice.ie/software/247971/cirrus-contact-center

> Cirrus Contact Center is an all-in-one AI-enabled contact center solution. It caters to businesses seeking to manage customer experiences across industries. The platform includes omni-channel capabilities, a contact center CRM, workforce optimization, and intelligent quality management tools.&#10;&#10;The solution allows organizations to manage communication via a variety of channels like voice, email, chat, SMS, and social media on a unified portal. Key features include skills-based routing, IVR, call recording, performance analytics, surveys, and coaching. Cirrus Contact Center supports integration with various third-party applications through open APIs.&#10;&#10;Cirrus Contact Center includes an AI assistant to help agents automate responses. Features like sentiment analysis and speech analytics allow the system to guide agents by suggesting actions and responses to customer queries. The AI offers real-time guidance during calls, analyzes interactions, and suggests ways to improve.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Cirrus Response

## Commercial Context

- **Pricing model**: Other
- **Pricing Details**: Please contact Cirrus Response directly for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United Kingdom

## Features

- API
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Chat/Messaging
- Computer Telephony Integration
- Contact Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)

## Category

- [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (834 reviews)
2. [Convoso](https://www.softwareadvice.ie/software/2799/safesoft-contact) — 4.5/5 (385 reviews)
3. [DialedIn CCaaS](https://www.softwareadvice.ie/software/20027/chasedata) — 4.8/5 (291 reviews)
4. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews)
5. [Calabrio ONE](https://www.softwareadvice.ie/software/231268/calabrio-one-suite) — 4.5/5 (263 reviews)

## Reviews

### "Affective" — 5.0/5

> **Verified Reviewer** | *23 September 2020* | Outsourcing/Offshoring | Recommendation rating: 8.0/10
> 
> **Pros**: Software allows easy tracking, call routing, setup of reporting. All of this can be easily picked up by first time users with minimal training.
> 
> **Cons**: Its difficult to contact customer services or when you do I found i was passed between 3 different individuals.
> 
> Easy to use product but could improve customer services.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/247971/cirrus-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/cirrus-contact-center-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/247971/cirrus-contact-center> |
| en-GB | <https://www.softwareadvice.co.uk/software/247971/cirrus-contact-center> |
| en-IE | <https://www.softwareadvice.ie/software/247971/cirrus-contact-center> |
| en-NZ | <https://www.softwareadvice.co.nz/software/247971/cirrus-contact-center> |

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