--- description: Review of SAP Conversational AI Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SAP Conversational AI | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/4360/artificial-intelligence/software) > [SAP Conversational AI](/software/247996/sap-conversational-ai) # SAP Conversational AI Canonical: https://www.softwareadvice.ie/software/247996/sap-conversational-ai > SAP Conversational AI is a chatbot platform that enables businesses to create, deploy, and manage chatbots to offer more personalized service to customers. It includes functionalities for handling natural language processing, machine learning algorithms for predictive analytics and text analytics tools for sentiment analysis. The software can be used in customer service portals, sales engagement platforms, chatbots for e-commerce sites, or internal applications like employee onboarding processes or knowledge management systems. SAP Conversational AI uses analytics tools that allow users to monitor customer interaction history and make adjustments as necessary. > > Verdict: Rated **4.6/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 5 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SAP - **Founded**: 1999 ## Commercial Context - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: Pricing details for SAP Conversational AI: 1 - 10: block of 1,000 chats / month at €300 11 - 30: block of 1,000 chats / month at €260 31 - 70: block of 1,000 chats / month at €245 71 - 100: block of 1,000 chats / month at €235 \> 101: block of 1,000 chats / month at €230 - **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Germany, United States ## Features - AI/Machine Learning - API - Access Controls/Permissions - Chatbot - Code-free Development - Collaboration Tools - Contextual Guidance - For Developers - Graphical User Interface - Integrated Development Environment - Intent Recognition - Live Chat - Machine Learning - Multi-Channel Communication - Multi-Language - Natural Language Processing - Pre-Configured Bot - Predictive Analytics - Process/Workflow Automation - Reporting/Analytics ## Support Options - 24/7 (Live rep) - Chat ## Category - [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software) ## Related Categories - [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software) - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) - [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software) - [App Development Software](https://www.softwareadvice.ie/directory/4499/app-development/software) - [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software) ## Alternatives 1. [VIVI](https://www.softwareadvice.ie/software/417449/vivi) — 4.0/5 (4 reviews) 2. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) 3. [Fin](https://www.softwareadvice.ie/software/530033/Fin) — 4.6/5 (14 reviews) 4. [Chatsi](https://www.softwareadvice.ie/software/521856/Chatsi) — 5.0/5 (2 reviews) 5. [Mindset AI](https://www.softwareadvice.ie/software/525825/Mindset-AI) — 4.9/5 (15 reviews) ## Reviews ### "SAP Coversation AI" — 4.0/5 > **Vishal** | *10 February 2022* | Electrical/Electronic Manufacturing | Recommendation rating: 7.0/10 > > **Pros**: It is no code platform application. Easy to develop and integrate with SAP and Non-SAP products. It has functinality to dp webhook calls. > > **Cons**: Can add functionality like file sharing and can bring more chat funcationality like location sharing. > > I made the user life simple without logging to SAP system and complete high prority task in few mins ----- ### "Really ease the process of building chatbots: Recast.AI takes care of the most tedious stuff" — 5.0/5 > **Verified Reviewer** | *14 December 2017* | Recommendation rating: 10.0/10 > > **Pros**: First of all, the language processing on Recast.AI is truly impressive. Here are its main pros: - Unmatched NLP API. I tried API.ai (now Dialogflow), Watson and Azure API (Microsoft) but none is as precise in terms of entity recognition. - Entity Enrichment: Recast.AI adds useful data when an entity is recognized. For instance, if a location is recognized you'll get its latitude, longitude and google maps ID which greatly simplifies its processing. - Efficient training: Recast.AI API was built to be efficient, even on small datasets. You don't need thousands of entries for a very precise recognition, a few dozens are usually enough. The bot building platform itself comes with numerous pros: - The collaborative approach streamlines the development of a bot. Skills, intents and entities can all be forked which allows you to easily reuse common bot elements built by the community. - Totally free for individuals, with an absurdly high rate limiting (220 000 messaged processed/day): you'll never reach the limit, unless your bot become a worldwide superstar. > > **Cons**: - The user interface could be improved, some settings are hard to find and the UX is not always simple. - Bot usage analytics are still a bit limited - Documentation/tutorials are not exhaustive yet. > > Thanks to Recast.AI, I was able to build and maintain several multilingual bots, over numerous channels (essentially Messenger, Twitter, Slack, Telegram). I've been using the platform for 5 months but already witnessed three major updates: 1. All languages supported - Recast.AI can handle all the languages that exist in the world. How crazy is that? 2. Accelerated training: when you write up suggestions to populate your intent on Recast.AI, it suggests you some automatically, drastically speeding up the training. 3. Skills: a new approach to build the conversation flow which took a few days to get used to but now allow me to be much faster when building bots. ----- ### "I'm a complete beginner in chatbot creation. This platform is so easy to use and really powerful." — 5.0/5 > **Verified Reviewer** | *3 January 2018* | Recommendation rating: 9.0/10 > > **Pros**: Creating a bot was incredibly easy. From the inception to the deployment on the messaging app, you're well guided and everything is packaged. The first aspect I appreciated the most was the User Interface and the User Experience : all the needed elements are easy to access and easy to use. The second thing I liked was the Artificial Intelligence behind the interface... I was amazed by the capacity of understanding of the machine, the detection of the intention and the data enrichment. Last point I liked was the step by step guide to deploy the chatbot on a messaging app. Deploy a bot on Telegram took me less than 5 minutes. So easy that even my grandma could do it\! > > **Cons**: Everything was so easy that I was a bit lost with all the functionalities. It took me a full day to understand by my own all the capacities of this platform. The documentation may need to be a bit more complete with concrete examples. ----- ### "Solid application to build out of the box Chatbots." — 5.0/5 > **Ayush** | *10 January 2018* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: 1. The ease and Simplicity gives you more freedom to choose channels to host Chatbots 2. The payload for adding more data types is unique > > **Cons**: 1. Adding a fast customer support would be appreciated 2. Dividing bots based on the use cases would be a big plus point too. > > Beautiful PaaS for building Chatbots ----- ### "I've been started to work with Recast since 3 month and.. Wow \! It's a real pleasure to work with it" — 4.0/5 > **Marc** | *15 December 2017* | Recommendation rating: 10.0/10 > > **Pros**: I really enjoy the interface and the esay API they give us. Everything is clear and easy to access. The bot builder is so useful because we can easily see our workflow and the links between skills. > > **Cons**: The documentation is, in my opinion, the big problem of Recast. They just must to update it quickly and all will be good. More features are coming for Q1 of 2018. Well, i'm waiting to see that :) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/247996/sap-conversational-ai) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data